4/10 Poor
chrystal t., Charlotte, NC
19 Oct 2025
The resort is fantastic! Great location right on the beach and close to lots of restaurants. Only had to wait for an elevator once, at checkout time on Sunday. I highly recommend staying at this resort, but not in this u. The carpet needs to be replaced. The photos leave out the worst area of the carpet. The furniture is not very comfortable and the pillows were the flattest, cheapest pillows you could buy. We arrived on a rainy friday night. We brought groceries to make dinner. All of the kitchen appliances (including the tv) were without power. I called around 4-5 and they asked if i could trip the breaker. I told them there was no panel in the unit we could access and they said they would send someone out. We went to the bedroom to watch tv since it was raining and the one in the living room didn't work. There were no batteries in that remote, and no the other remote didn't take the same kind to switch. Went out and bought batteries, pillows, and dinner. Gave up watching tv in the bedroom too because the tv is in a horrible position and you have to crane your neck to see it. They texted the next morning to see if we were able to trip the breaker that we told them we couldn't access. Very poor customer service. Someone did finally come out to fix the power and he was very friendly. The microwave and tv (plugged in to a seperate area not visible) came on so we thought it was fixed until the next morning when we couldn't make coffe, or use the toaster oven or air fryer.




chrystal t.
Stayed 2 nights in Oct 2025















