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Holiday Inn Norwich City by IHG

4.0 star property

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Photo gallery for Holiday Inn Norwich City by IHG

Bar (on property)
Exterior
Desk, soundproofing, iron/ironing board, free cots/infant beds
Exterior
Fitness facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Carrow Road, Norwich, England, NR1 1HU
  • Place, Carrow Road Stadium
    ‪1 min walk‬
  • Place, Norfolk Broads
    ‪3 min walk‬
  • Place, Norwich Riverside Walk
    ‪8 min walk‬
  • Airport, Norwich (NWI-Norwich Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | Desk, soundproofing, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible

9.4 out of 10
Exceptional
(11 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Pitch View)

Desk, soundproofing, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds (Pitch View)

9.0 out of 10
Wonderful
(2 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Desk, soundproofing, iron/ironing board, free cots/infant beds

Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Pitch View)

Desk, soundproofing, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed (Pitch View)

8.0 out of 10
Very good
(1 review)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Pitch View)

Desk, soundproofing, iron/ironing board, free cots/infant beds

Premium Room, 1 King Bed (Pitch View)

  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, soundproofing, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(36 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Desk, soundproofing, iron/ironing board, free cots/infant beds

Premium Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Desk, soundproofing, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds

9.0 out of 10
Wonderful
(37 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Desk, soundproofing, iron/ironing board, free cots/infant beds

Premium Room

9.4 out of 10
Exceptional
(3 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room

Desk, soundproofing, iron/ironing board, free cots/infant beds

Standard Room

9.8 out of 10
Exceptional
(6 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

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About this property

Holiday Inn Norwich City by IHG

Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, 24-hour room service and a business centre.
Holiday Inn Norwich City by IHG offers 150 air-conditioned accommodations with coffee/tea makers and a hairdryer. A pillow menu is available. Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers and complimentary toiletries.

This Norwich hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us they can't get enough of Holiday Inn Norwich City by IHG's great location. During your stay, you're just a quick walk from Norfolk Broads. Features include free WiFi in public areas, plus a restaurant and a gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Carrow Road Stadium and 5 minutes on foot from Norfolk Broads
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available.

Public spaces have free WiFi. Event space at this hotel measures 129 square feet (12 square metres) and includes conference space. A fitness centre, multilingual staff, and laundry facilities are also featured at the business-friendly Holiday Inn Norwich City by IHG. For a fee, parking is available.

This 4-star Norwich hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:30 AM.
On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 7.95 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 129 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 16.95 per person
  • Self-parking fee: GBP 7.95 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Norwich City
Holiday Inn Norwich City
Norwich City Holiday Inn
Holiday Inn Norwich City Hotel Norwich
Norwich Holiday Inn
Holiday Inn Norwich City Hotel
Norwich Holiday Inn
Holiday Inn Norwich City
Norwich City By Ihg Norwich
Holiday Inn Norwich City by IHG Hotel
Holiday Inn Norwich City an IHG Hotel
Holiday Inn Norwich City by IHG Norwich
Holiday Inn Norwich City by IHG Hotel Norwich

Holiday Inn Norwich City by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 533 out of 1002 reviews
Rating 8 - Good. 344 out of 1002 reviews
Rating 6 - Okay. 74 out of 1002 reviews
Rating 4 - Poor. 28 out of 1002 reviews
Rating 2 - Terrible. 23 out of 1002 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jason

Stayed 1 night in Nov 2025

4/10 Poor

Alan

Liked: Cleanliness, amenities
Disliked: Staff & service
The mattress was badly bowed so we kept rolling into the middle all the time, the AC unit was very loud, on all night and we couldn't switch it off, the toilet was very loud when you flush it like it had a macerator even though we were on the third floor and the shower head only went to shoulder height.
Stayed 1 night in Nov 2025

8/10 Good

David

Stayed 2 nights in Nov 2025

6/10 Okay

Amber

Stayed 1 night in Nov 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcome when I arrived was much appreciated. Any interaction I had with the staff at reception was some of the most professional, yet friendly, I’ve experienced. That alone, would make be want to stay here again. The breakfast was decent and the room was comfy.
Stayed 1 night in Nov 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast menu was good with freshly cooked items and several other options. Staff were all very friendly and efficient. Drinks at the bar were a bit pricey though so only had one drink.
Stayed 1 night in Nov 2025

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service
Nice accessible room. Plenty of space in the room and bathroom
Stayed 1 night in Nov 2025

10/10 Excellent

Aristotle

Stayed 1 night in Nov 2025

10/10 Excellent

Albert

Liked: Staff & service
Yes
Stayed 2 nights in Nov 2025

10/10 Excellent

Adelesio

Stayed 1 night in Nov 2025

10/10 Excellent

Jason

Stayed 1 night in Nov 2025

4/10 Poor

Sharon

Stayed 1 night in Nov 2025

10/10 Excellent

James

Stayed 1 night in Oct 2025

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, amenities
Staff were excellent. Room very clean. Good breakfast. 10 minute walk to the nearest restaurants and train station, and a 20 minute walk into the town centre.
Stayed 4 nights in Oct 2025

8/10 Good

Gurdham

Stayed 1 night in Oct 2025

10/10 Excellent

Jose Rafael

Liked: Cleanliness, staff & service, amenities
Good quality hotel well located next to the football stadium and 20 min walk from the city centre. Good spacious room, clean a good bathroom. Nice bar and the English breakfast was delicious.
Stayed 1 night in Oct 2025

8/10 Good

Phillippa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay in this hotel and was convenient for what we were in Norfolk for. Breakfast was generous with plenty of choices for everyone.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room with a view of the pitch. Great convenient location for the match.
Stayed 1 night in Sep 2025

6/10 Okay

Qihua

Disliked: Property conditions & facilities, room comfort
Overall, it is not too bad, but there are still some issues, which I communicated with the hotel as they requested before submitting this review, but they didn’t reply me for a week - what is the point for the hotel to ask me to give a very high score and communicate with them if there is any issue without even reply to me. Very disappointed. Firstly, I encountered an issue with the water pressure in the sink. The flow was extremely low, making it difficult to use effectively. Additionally, I found that the hot and cold water could not be mixed properly, which further complicated things. Secondly, I noticed that complimentary bottled water, which was previously provided daily during my stays, was no longer available.
Stayed 5 nights in Oct 2025

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable room and stars are excellent, and very helpful. Great place to stay for central Norwich.
Stayed 1 night in Oct 2025

8/10 Good

Richard

Stayed 1 night in Oct 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location and superior service. Room was sparkling, bar staff super helpful. The front desk held our bags for no charge.
Stayed 1 night in Oct 2025

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Joe

Stayed 1 night in Oct 2025

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