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Brown Hotel

3.5 star property

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Photo gallery for Brown Hotel

Superior Room | Premium bedding, desk, iron/ironing board (on request), free WiFi
Standard Twin Room | Premium bedding, desk, iron/ironing board (on request), free WiFi
Superior Room | Premium bedding, desk, iron/ironing board (on request), free WiFi

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Breakfast available
  • Laundry room
  • Room service
  • Housekeeping

Explore the area

View in a map
Gabdullina str. 20/1, Astana, 10000
  • Place, Gorky Russian Drama Theatre
    ‪14 min walk‬
  • Place, President's Culture Centre
    ‪17 min walk‬
  • Place, Kazhimukan Munaitpasov Stadium
    ‪17 min walk‬
  • Airport, Astana (NQZ-Nursultan Nazarbayev Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Premium bedding, desk, iron/ironing board (on request), free WiFi

Standard Double Room

  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Standard Twin Room | Premium bedding, desk, iron/ironing board (on request), free WiFi

Standard Twin Room

  • 23 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room

Superior Room | Premium bedding, desk, iron/ironing board (on request), free WiFi

Superior Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

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About this property

Brown Hotel

Dry cleaning, laundry facilities and a 24-hour front desk are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a front desk safe.
Brown Hotel offers 17 accommodations with complimentary bottles of water and coffee/tea makers. Beds feature premium bedding. LCD televisions come with cable channels.

Bathrooms include a shower, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

During your stay at Brown Hotel, you'll be within walking distance of Kenesary Khan Monument. Free WiFi in public areas, free self-parking and breakfast (surcharge) are available.
  • Free WiFi
  • Free self-parking
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry and luggage storage
  • 14 minutes on foot from Kenesary Khan Monument and a 1-minute drive from Gorky Russian Drama Theatre
  • Airport shuttle service available for a fee
Brown Hotel offers its guests laundry facilities, dry cleaning/laundry services, and room service (during limited hours). WiFi is free in public spaces. An airport shuttle (available on request) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Astana hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8 AM to 10 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 8 AM to 10 AM for a fee

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Built in 2015
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: KZT 2500 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Brown Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Brown
Brown Hotel
Brown Hotel Astana
Brown Hotel Nur-Sultan
Brown Nur-Sultan
Brown
Hotel Brown Hotel Nur-Sultan
Hotel Brown Hotel
Brown Hotel Nur-Sultan
Brown Nur-Sultan
Hotel Brown Hotel Nur-Sultan
Nur-Sultan Brown Hotel Hotel
Brown
Hotel Brown Hotel
Brown Hotel Nur-Sultan
Brown Nur-Sultan
Brown
Hotel Brown Hotel Nur-Sultan
Nur-Sultan Brown Hotel Hotel
Hotel Brown Hotel
Brown Hotel Hotel
Brown Hotel Astana
Brown Hotel Hotel Astana

Brown Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 28 out of 39 reviews
Rating 8 - Good. 10 out of 39 reviews
Rating 6 - Okay. 0 out of 39 reviews
Rating 4 - Poor. 1 out of 39 reviews
Rating 2 - Terrible. 0 out of 39 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My Third Stay

I love staying at Brown. This is my third visit. The staff is very kind to me and always willing to go the extra mile. The area is perfect. I enjoy walking around the neighborhood. There are pharmacies, restaurants and malls in the surrounding area. I feel very safe. I am looking forward to staying at Brown again. I highly recommend the kind staff, beautiful neighborhood and piece of mind the Brown Hotel allows.
Stayed 20 nights in Jun 2019
Verified

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to many restaurants and shops. Room was very clean and bed was comfortable. Staff arranged an very early morning transfer to airport. Good value.
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love This Place

I am from California and have stayed at the Brown Hotel twice now. I absolutely love this hotel. It is small and family owned. I believe they have 8 rooms. Their breakfast is delicious, filling, and as if your mother made it with love. The rooms are clean and beds are comfy. I also like the bathroom size. Because of odd flight times, I tend to arrive in the middle of the night (between 3 and 4 am). Although they may be sleeping in the lobby, I am very appreciative that they are there as arriving to a foreign country in the middle of the night is a tad stressful. Unfortunately, I do not speak Russian and their English is limited, but I wish I could tell them in their native language how happy I am to stay there. большое спасибо, Brown Hotel!
Stayed 4 nights in Oct 2018
Verified

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No surprises - everything is like expected - and worth what you pay for this hotel.
Stayed 1 night in Aug 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel accueillant, près de Respubliqua avenue, une avenue principal avec restaurant, bureaux de change, musée, etc... ou la plupart des bus passent
Stayed 7 nights in Jul 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brown Hotel, Astana

Very helpful service, although English is limited and there is only one choice for breakfast (but filling and tasty). Room could do with more pictures or decoration, but area very quiet in the evening even though next to a main road. Overall a solid choice
Stayed 1 night in Sep 2017
Verified

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

decent place

a block from the #10 bus from the airport and other buses that will bring you anywhere, accommodating staff. acros the street from an uzbek restaurant open 24/
Stayed 2 nights in Sep 2017
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly comfortable small hotel

This is a well located hotel in the older part of town (but in Astana nothing is that old!). There are several good restaurants and supermarkets within a short walk. The staff is very nice and helped me a lot with figuring out what bus to take, etc. and calling taxis. The room condition was excellent, everything clean. The bed was comfortable and the air conditioning worked well. The room wasn't large but it was okay; I would have preferred having a nightstand, though. Breakfast was nicely presented and changed each day. It was not a buffet though, and the portions weren't as large as I would have preferred (but I eat a lot). The TV didn't have any English language channels but I didn't care. I would say the hotel isn't fancy but very friendly and comfortable and, for the price I paid, an excellent value.
Stayed 7 nights in Aug 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

친절한 직원

좋았어용 직원분이 택시 불러주셔서 공항까지 편하게 갔습니다
Stayed 1 night in Aug 2017
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mässiges Hotel in Mitten der Stadt Astana

Zuerst dachte ich, dass es ein hübsches sauberes kleines Hotel in Mitten der Stadt Astana ist, leider stimmte das nicht wirklich. Es ist meiner Meinung nach nur zur empfehlen, wenn man da max. 2 Tagen verbringen möchte und entweder kasachisch oder russisch spricht. Es gab in dem Zimmer 1Wasserkocher, 2Tassen und 2Gläser, die täglich nach Gebrauch gewechselt wurden. Die Handtücher wurden zwar fast täglich -je nach Gebrauch- gewechselt doch nicht die Bettwäsche. In den 15 Tagen meines Aufenthaltes wurden diese nur 2x gewechselt. Ein Kühlschrank wurde mir nach 10 Tagen im Zimmer reingestellt, ohne jegliches Info. Nach Kräften wurde mir zwar geholfen, aber die Sprachbarriere war deutschlich zu spüren von den 4 Rezeptionisten. Am Ende wurden mir eine Strafe aufgelegt, weil die in den Räumen vorhandenen Morgenmäntel nach 15 Tagen doch schmutzig geworden waren (Make Up).Die Rezeptionistin konnte weder Englisch noch Deutsch aber die Wörter "fine" oder "Strafe" gehen auf ein mal doch. Auf russisch versuchte sie mir zu sagen, dass es eine Kamera gibt und alle Gespräche aufgezeichnet werden, aber was das mit den Morgenmäntel zu tun hat, hab ich immer noch nicht verstanden. Es ist NICHT mit den europäischen Hotels vergleichbar.
Stayed 14 nights in Jul 2017
Verified

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

Good to go at work The staff was very kind.

Room was clean and Internet was usable normally. Breakfast comes out on the plate, but as I have heard, the amount is large. There were many sweet things, but it was delicious.
Verified

8/10 Good

Timothy

Liked: Staff & service, property conditions & facilities, room comfort

Good for a short stay in Astana

This small hotel is OK for a short stay in Astana. The rooms are small and very basic, and we had a room with no AC. The room was very clean when we arrived, but no housekeeping came while we were there for 3 days. Towels were changed when we asked. Staff is not always at the desk, but staff members try to be helpful at all times. Good shower with plenty of hot water. Breakfast is included - it is served in a basement room and it is a set meal that changes each day. There are restaurants and shopping within walking distance of the hotel. It is a long taxi ride from the airport.
Stayed 3 nights in Jun 2017
Verified

8/10 Good

Lech

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXPO Astana

bardzo dobre pokoje za tą cenę , śniadania nie polecam , nie moj gust choć panie serwujące przemiłe
Stayed 2 nights in May 2017
Verified

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel dans une rue tranquille pres d'un petit parc

Hotel bien situé avec un arrêt à proximité. De la ligne 10 qui dessert l'aéroport, Accueil sympathique par le personnel dont certains membres parlent anglais et aide pour appeler le loueur de voiture qui était en retard ; petit déjeuner bon et copieux, internet fonctionne bien
Stayed 2 nights in Jun 2017
Verified

10/10 Excellent

volha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good for the price

clean hotel, located in good area, all staff was very polite and friendly breakfast could be better as you didn't get any choice of food
Stayed 3 nights in May 2017
Verified

10/10 Excellent

Павел

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

простой удобный отель

Почти всё хорошо, но очень плохой интернет, очень-очень плохой интернет. Мне стыдно, что у нас в столице до сих пор есть отели с таким медленным интернетом. Нет сейфа, хотя всё остальное как будто в отеле 4*. Бутылка воды в номере действительно не помешала бы, как писали в других отзывах. О хорошем: рядом недорогая круглосуточная столовая Тагам, недалеко круглосуточный супермаркет Мир Вкуса и там же кулинария. Рядом остановка автобуса в аэропорт (весь путь ровно час). Разрешили выселение на 2 часа позже бесплатно. Москитная сетка на окнах. В целом очень хорошо за такие-то деньги (38 евро/ночь).
Verified

8/10 Good

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay

Stayed for 2 nights. The staff was friendly and helpful. The room was nice and comfy. The only thing I could complain was bed which was too soft to me. Overall the hotel is fine.
Verified

10/10 Excellent

Luba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel in Astana

The Brown Hotel is located in a very nice part of the city and you can go to any place of interest by bus or taxi ( about $2.5-$3). I like most that the hotel is very clean. There is a refrigerator and an electric tea kettle in the room.There are also toiletries, bath robes and slippers. The staff is most welcoming. You can ask Raigul (Райгуль), Aigerim (Айгерим) or Zhanna (Жанна) any question. They will always help. I highly recommend the Brown Hotel in Astana.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

조그마한 친절하고 깨끗한 호텔

위치는 관광지와 조금 떨어져 있지만 깨끗하고 직원들이 매우 친절합니다.
Verified

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Лучший отель Астаны

Отель просто прекрасный! Обалденное отношение, стараются чтобы Ваше пребывание в отеле было максимально комфортным! Я просто в восторге, ездил в командировку в Астану (из Москвы), заселили сразу же, номер чистейший, зубной набор, шампунь, мыло, халат, тапочки, все полностью укомплектовано, меняют каждый день, ортопедический мягкий матрас, завтрак в номер, маленькие приятности от отеля, удобное расположение (до любом точки по городу доезжал максимум за 400-450 тенге). Отель не то что стоит своих денег, он их многократно превосходит, отношение просто великолепное, лучше чем к родственникам). Отель небольшой, но очень уютный. Остался очень доволен и впредь буду останавливаться только тут. Успехов и процветания этому отелю!! Очень советую!
Verified

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Die Adresse für Astana

Nettes kleines Hotel mit gefühltem Familienanschluss. Fußläufig ist das Meiste zu erreichen.
Verified

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value hotel, with some good local eateries

Although the staff didn't all speak English they always tried to be helpful, including organising a cheap taxi to the airport for 3am. The hotel is a little way from the sights, such as they are, but as I discovered late in my stay there are actually a few restaurants and bars nearby, which actually looked better than the more central ones. There are also several late night grocery stores within a minute's walk from the hotel. The hotel was clean, quiet and excellent value by comparison with ones nearer the centre of Astana. Personally I don't think I would visit Astana as a pedestrian again, as places of interest are too far apart and it isn't a pedestrian friendly city with vast spaces between sights and pavements that don't really go anywhere, the city was definitely (re)built with cars in mind.
Verified

10/10 Excellent

Dias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Very polite, helpful and efficient staff, who shows true Kazakh hospitality. Reasonable prices and good location. You guys rock!
Verified

10/10 Excellent

Dmitriy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Удобный и чистый отель , адекватная стоимость

Все отлично
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New, nice, clean

Clean and quiet boutique style hotel. Nice stay