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The Crystal Luxury Bay Resort Nusa Dua

4.0 star property

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Photo gallery for The Crystal Luxury Bay Resort Nusa Dua

Poolside bar
Lobby
Exterior detail
Deluxe Bay View | In-room safe, desk, blackout curtains, soundproofing
Poolside bar

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Jalan By Pass I Gusti Ngurah Rai No 88, Nusa Dua, Bali, 80363
  • Place, Veteran's Monument
    ‪4 min drive‬
  • Place, Bali Collection Shopping Centre
    ‪8 min drive‬
  • Place, Nusa Dua Beach
    ‪9 min drive‬
  • Airport, Denpasar (DPS-Ngurah Rai Intl.)
    ‪19 min drive‬

Room options

View all photos for Jacuzzi Suite Pool View

Jacuzzi Suite Pool View | Private spa tub

Jacuzzi Suite Pool View

  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Crystal Suite

Crystal Suite | In-room safe, desk, blackout curtains, soundproofing

Crystal Suite

  • Bay view
  • 76 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Loft Suite with Jacuzzi

Family Loft Suite with Jacuzzi | Living area | LCD TV

Family Loft Suite with Jacuzzi

  • Bay view
  • 111 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for 2BR Penthouse Diamond

2BR Penthouse Diamond | Living area | LCD TV

2BR Penthouse Diamond

  • Ocean view
  • 111 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Deluxe Pool View

In-room safe, desk, blackout curtains, soundproofing

Deluxe Pool View

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Pool View

In-room safe, desk, blackout curtains, soundproofing

Deluxe Pool View

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Bay View

Deluxe Bay View | In-room safe, desk, blackout curtains, soundproofing

Deluxe Bay View

  • Bay view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, blackout curtains, soundproofing

Deluxe Room

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room

In-room safe, desk, blackout curtains, soundproofing

Deluxe Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Bay View

In-room safe, desk, blackout curtains, soundproofing

Deluxe Bay View

  • Sleeps 2
  • Free Wi-Fi

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About this property

The Crystal Luxury Bay Resort Nusa Dua

2 outdoor pools, a full-service spa and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 poolside bars, a fitness centre and a bar/lounge.
The Crystal Luxury Bay Resort Nusa Dua offers 214 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. LCD televisions come with cable channels.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. This Nusa Dua hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and in-room massages can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Le Crystal has couples treatment room(s). Services include massages. The spa is equipped with a sauna and a hot tub. The spa is open daily.
Our customers tell us that they enjoy the room service at The Crystal Luxury Bay Resort Nusa Dua. During your stay, you'll be close to Puja Mandala. Enjoy features like free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy local and international cuisine and a poolside location while dining at Mangroves
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Treat yourself to massages at Le Crystal
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes a gym, a playground and bicycles to rent
  • Just a 2-minute drive from Puja Mandala and a few minutes from Bali Nusa Dua Convention Centre
  • Airport shuttle service available for a fee
The Crystal Luxury Bay Resort Nusa Dua offers its guests a full-service spa, 2 outdoor swimming pools, a fitness centre, and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Spa services, a library, and a terrace are also featured at the family-friendly The Crystal Luxury Bay Resort Nusa Dua. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This Mediterranean Nusa Dua hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Mangroves – This poolside restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: IDR 200,000 for adults and IDR 100,000 for children
  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Mangroves

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Playground

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Hot tub
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in room
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (70 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2016
  • Mediterranean architecture
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 11 children stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 450000.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 200000 for adults and from IDR 100000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 450000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The Crystal Luxury Bay Resort Nusa Dua offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 11 children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Crystal Luxury Bay Resort Nusa Dua
Crystal Luxury Bay Resort
Crystal Luxury Bay Nusa Dua
Crystal Luxury Bay
The Crystal Nusa Dua Nusa Dua
The Crystal Luxury Bay Resort Nusa Dua Hotel
The Crystal Luxury Bay Resort Nusa Dua Nusa Dua
The Crystal Luxury Bay Resort Nusa Dua Hotel Nusa Dua

The Crystal Luxury Bay Resort Nusa Dua Reviews

Reviews

6.8
Rating 10 - Excellent. 17 out of 64 reviews
Rating 8 - Good. 18 out of 64 reviews
Rating 6 - Okay. 9 out of 64 reviews
Rating 4 - Poor. 13 out of 64 reviews
Rating 2 - Terrible. 7 out of 64 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For what we paid it was good value near where we needed to be for an event, Staff are very friendly and helpful especially in the kitchen, overall not a bad stay
Stayed 4 nights in Jun 2025
Verified

8/10 Good

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Had a pretty decent 2 nights stay.
Stayed 2 nights in Jul 2023
Verified

6/10 Okay

Muhammad

Liked: Staff & service
Disliked: Cleanliness
Breakfast was nice,staff and propery was nice but bed sheets and chairs having stains all around cleaning needs a lot of improvement.
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Maxine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super polite and kind. Rooms and lobby area are very clean and well presented. It was quiet during our stay so had the pools to ourselves mist of the time. The restaurant food was nice but limited choice. The hotel is not near beach, shops or restaurants
Stayed 6 nights in Sep 2022
Verified

2/10 Terrible

Meenu Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst hotel I stayed at so far
Stayed 1 night in Aug 2024
Verified

2/10 Terrible

Kinjal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn't recommend this place to anyone ..bad service, dirty rooms, pool closes at 6pm..breakfast was horribe didnt even have butter NOTHING like the pictures you see as they have advertisied it. Not a good place to stay.very disappointed
Stayed 8 nights in May 2025
Verified

6/10 Okay

Gregory

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were very disappointed, as this is definitely not a 5 star hotel as advertised on their website, the staff a very helpful and friendly, the hotel and room could do with a thorough cleaning and a lot of maintenence needs doing
Stayed 6 nights in Aug 2023
Verified

2/10 Terrible

Janitha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Does NOT represent 5stars at all. Worse hotel stay we ever done. Broken taps, toilets, dirty everywhere with bad odour. Need a major renovation over all. Please do not promote this any overseas visitors.thanks
Stayed 3 nights in Dec 2024
Verified

6/10 Okay

Joshua

Liked: Staff & service
Disliked: Property conditions & facilities
The room was spacious but fixtures and fittings in poor condition. The staff were friendly, the breakfast was the most disappointing of all.
Stayed 6 nights in Aug 2022
Verified

2/10 Terrible

Darcy

Disliked: Cleanliness, amenities, property conditions & facilities
Expedia and this resort should be ashamed. The pictures on the booking site were taken probably 20 years ago and the resort is a mess,we attempted to cancel within hours of booking and were refused a refund or assistance from expedia and the resort itself. We willnever use expedia again and have advised all people we know about this experience. Disgraceful!!!
Stayed 11 nights in Jul 2025
Verified

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For $80 a night with brekfast great value. Beautiful view of Benoa Sea from rooftop pool spoilt by rotting facade. Whole pool area needs lots of TLC Pool both roof & below are clean ang large. But again roof was probably used for weddings and parties/functions but I doubt anyone can use it for that now. Gym - what a joke Treadmill Broken Cross Trainer Broken Bike Bike barely usable multoifunction machine is falling apart. But The Chrstal channel shows beautiful pool and great gym - obviously many years ago. But again for $80 the room was great, room service first class, breakfast good, staff great.
Stayed 14 nights in Apr 2025
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is disturbing to need to ask repeatedly for hand towels and bath towels when there were none in the suite. Similarly the remote for one of the air conditioners did not work. The one phone in the suite did not have contact instructions for anything. The drain in the shower/bath did not pop up and was not fixed during my stay.
Stayed 3 nights in Jan 2024
Verified

6/10 Okay

Varishna

Disliked: Cleanliness
In de basis mooi penthouse maar qua hygiene en onderhoud heeft het hotel een slechte staat en heeft het veel aandacht nodig. Het personeel is niet zo vriendelijk als we gewend zijn in Bali. Er hing een nare geur in de lobby, bij het restaurant en in de hal. Zwembad beneden was prima, maar het bad op de rooftop was unsupervised en de bar was gesloten. Hotel heeft geen travel desk. Geen vier-sterrenhotel.
Stayed 5 nights in Jul 2024
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities

Not worth

Rate only ONE for the room size only. Carpark and places / walkway had limited or no light. The selling point for this expensive property is the roof top sky pool. However the pool is closed and no light before the operation time is up 😡 The breakfast has only four choice AND the food is not thoroughly cook. The hotel entrance is not light up and the barrier is down resulting missing it and had to make a U turn. The staffs are not professional and careless attitude with reason/excuses after my feedback. NOT WORTH AND OVER RATING OF FIVE STAIRS.
Stayed 3 nights in Apr 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best five star hotel I ever stayed.
Stayed 1 night in Jul 2021
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities
I think it is an overrated hotel. We last with the bathroom block three days without solving. Inside the room many things are already old and ruined.
Stayed 7 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Property conditions & facilities
今回無料でスイートにアップグレードしていただけました。窓口のスタッフの方々は、英語があまり得意でない私にとても親切に対応していただけました。ここまでは120点なのですが、とても残念だったのは、他のアジアのある国の大人数のお客達が毎日とても騒々しく、朝食の場所や公共の場所でのマナーが悪く、あまりリラックスできなかったことです。仕方のない事ですが、ホテルの給仕のスタッフなどもとても疲れているように見えて、気の毒になりました。
Stayed 3 nights in Dec 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed with stay! Staff lacking. No clear process with basic room service ect! Menus lacking basic Include nye all you can eat and drink ended up with Bali belly nye day photos on site doses not clearly display property! Very cleaver photography! Very disappointed!
Stayed 5 nights in Dec 2019
Verified

6/10 Okay

Verified traveller

3 stjerner

Fik ikke det værelse som vi skulle have til at starte med hvilket var et 2 værelses penthouse. Første efter klage og et opkald til hotels.com blev der rettet op. Synes det er uacceptabelt at de til at starte med påstod at der ikke var privat svømmebassin i penthouse selvom det stod i reservationen. Så fik et andet værelse første nat og blev opgraderet dagen efter. Hotellet trænger et at blive renoveret. Beliggenheden er ikke god. Derudover stinker hver eneste dag af kloak lugt. Det er ikke overdrevet. De kalder det Bay men det er en sump.
Stayed 7 nights in Dec 2019
Verified

10/10 Excellent

Song Koon Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food and rooms are good. The only problem is the button for the lifts, difficult in pressing
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Duran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools were awesome. The breakfast selection could be better. Not enough vegetarian varieties and fruit selection.
Stayed 5 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality hotel, with everything that you need. Service has been top notch. Will definitely recommend and stay here again when next in Bali
Stayed 3 nights in Oct 2019
Verified

10/10 Excellent

Haifa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La music le matin est trop fort, à partir de 6:00 donc pour les lève tard c est un vrais problème. A part sa tous est super
Stayed 5 nights in Jul 2019
Verified

8/10 Good

Aisha

Liked: Staff & service, property conditions & facilities, room comfort
This was a great resort, it was beautiful and peaceful. Customer service was great and the hotel was always happy to help☺️
Stayed 2 nights in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Allowed an earlier check in. Much appreciated. Prompt response to a maintenence issue.
Stayed 1 night in Jun 2019