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Holiday Inn Express & Suites Hayward - Castro Valley by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Hayward - Castro Valley by IHG

Restaurant
Restaurant
Free daily buffet breakfast
1 bedroom, desk, laptop workspace, blackout curtains
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
25640 Mission Boulevard, Hayward, CA, 94542
  • California State University East Bay
    ‪10 min walk‬
  • Chabot College
    ‪4 min drive‬
  • Oakland Zoo
    ‪14 min drive‬
  • Oakland, CA (OAK-Oakland Intl.)
    ‪17 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Accessible Bathtub (Communications)

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Accessible Bathtub (Communications)

  • 34 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Communications, Roll-In Shower)

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Mobility Accessible (Communications, Roll-In Shower)

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Multiple Beds, Accessible Bathtub (Communications)

1 bedroom, desk, laptop workspace, blackout curtains

Room, Multiple Beds, Accessible Bathtub (Communications)

  • 34 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Room, Multiple Beds, Mobility Accessible (Accessible Tub)

1 bedroom, desk, laptop workspace, blackout curtains

Room, Multiple Beds, Mobility Accessible (Accessible Tub)

  • 34 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed

View all photos for Standard Room, Multiple Beds, Accessible Bathtub (Communications)

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, Multiple Beds, Accessible Bathtub (Communications)

  • 34 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Bed

View all photos for Suite, Multiple Beds

1 bedroom, desk, laptop workspace, blackout curtains

Suite, Multiple Beds

  • 34 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Room

1 bedroom, desk, laptop workspace, blackout curtains

Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds

  • 34 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Room

1 bedroom, desk, laptop workspace, blackout curtains

Premium Room

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express & Suites Hayward - Castro Valley by IHG

Hotel in Hayward with free breakfast and fitness centre
Along with an indoor pool, this smoke-free hotel has a fitness centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, laundry facilities and a 24-hour front desk.
Holiday Inn Express & Suites Hayward - Castro Valley by IHG offers 85 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers with a hydromassage showerhead, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
During your stay at Holiday Inn Express & Suites Hayward - Castro Valley by IHG, you'll be within walking distance of California State University East Bay. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a business centre, laundry facilities and coffee/tea in a common area
  • On-site recreation includes a gym
  • Just a 3-minute drive from California State University East Bay and a few minutes from Alex Giualini Plaza Park
Holiday Inn Express & Suites Hayward - Castro Valley by IHG offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi. There's an onsite business centre. Free breakfast is available daily. The business-friendly Holiday Inn Express & Suites Hayward - Castro Valley by IHG also features coffee/tea in common area and laundry facilities. Free self parking is available.

This Hayward hotel is smoke free.

Guests are served a free buffet breakfast daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • No lift
  • Pool hoist on site
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 2023
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from May 28 2025 to August 15 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Holiday Inn Express Suites Hayward an IHG Hotel
Holiday Inn Express Suites Hayward Castro Valley
Holiday Inn Express Suites Hayward – Mission Foothills
Holiday Inn Express Suites Hayward Castro Valley by IHG

Holiday Inn Express & Suites Hayward - Castro Valley by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 31 out of 55 reviews
Rating 8 - Good. 12 out of 55 reviews
Rating 6 - Okay. 6 out of 55 reviews
Rating 4 - Poor. 3 out of 55 reviews
Rating 2 - Terrible. 3 out of 55 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jun 2025

2/10 Terrible

Lorena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible serv....no blankets, ( they will not bring it in to the room ..you will have to go to the lobby to get it)no services , no rooms even if you have the reservation. Supervisor has no customer service skills
Stayed 1 night in Jun 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great the only thing was we had a corner room by a door and people kept coming in and out and the door would slam everytime, also an hour before check out the maid came by knocked once we didn't even get a change to get to the door and she was coming in to our room. I really did not appreciate that at all. Before I forget we stayed there two nights and I did ask front desk for more towels, this was earlier in the morning then about noon or so I had to ask again and a gentleman vacuuming brought them right over.
Stayed 2 nights in Jun 2025

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one. I stayed in 420 room, recommend to anyone.
Stayed 3 nights in Jun 2025

6/10 Okay

VINAY

Liked: Cleanliness, staff & service
Everything was fine I stayed 1 night in Hayward holiday inn and 1 night in Sanfrancisco close to airport holiday inn and both places they told me you will get your security deposit within 3 business days and it’s 2 weeks still I didn’t got my security deposit back
Stayed 1 night in May 2025

8/10 Good

Barbara

Liked: Cleanliness, staff & service, room comfort
It was good and staff really nice but they seem to still be working some of the bugs out Like the front emtrance is still not open . The pool spa area not open. There was no tv remote in room. The upper outlet in bathroom didnt work and thete was eithet no fan in the bathroom or no switch for it. But the breakfast is a10 and staff vety nice and polite
Stayed 1 night in Jun 2025

10/10 Excellent

Olivia

Travelled with family and small children, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We picked this place because of the pool and it wasn’t open. Otherwise, one of the best breakfasts that I’ve had at a hotel. Super nice staff and clean rooms.
Stayed 1 night in Jun 2025

8/10 Good

Austin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The front entrance was under construction. No warning. The staff was excellent and went out of the way to help us. My wife is handicapped. No rails for the toilet.No bars in shower or chair, so no shower.
Stayed 1 night in Jun 2025

8/10 Good

Xtian

Travelled with family and small children
Liked: Cleanliness, amenities
Room is nice and the staffs are accommodating. Breakfast is ok. My dad said coffee was over diluted
Stayed 1 night in Jun 2025

10/10 Excellent

Deidre

Liked: Cleanliness, amenities, property conditions & facilities
Loved it
Stayed 1 night in Jun 2025

10/10 Excellent

Deidre

Travelled with pets
Liked: Amenities
The rooms were had lots of space. Breakfast was great lot more choices than other Hotel that serve breakfast. The biscuits and gravy was ten. In door pool. But up and running yet. Its still newly being renovated..
Stayed 1 night in Jun 2025

10/10 Excellent

Deidre

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and customer service was wonderful.
Stayed 1 night in May 2025

8/10 Good

Armando

Travelled with family, Business traveller
To: Manager, Holiday Inn Express – Hayward/Castro Valley CC: IHG Customer Care Subject: Formal Complaint Regarding Unprofessional and Disruptive Conduct Dear Manager, I am writing to formally express my deep dissatisfaction and disappointment with the way your staff handled my reservation at the Holiday Inn Express in Hayward/Castro Valley. I had a confirmed reservation through Expedia, made well in advance, and yet upon arrival or follow-up, I was informed that my booking had been canceled without notice or consent. The explanation given—that you “closed online bookings hours ago”—was completely unacceptable and irrelevant. The reservation was valid at the time it was made. This behavior reflects an alarming lack of professionalism and responsibility from your team. As a paying guest with a confirmed reservation, I expected to be treated with respect, courtesy, and basic hospitality—none of which were present in this interaction. As a result of your staff’s actions: • I was left stranded without accommodations. • I had to scramble to find a last-minute hotel at a much higher price. • I experienced significant stress, frustration, and discomfort. There was no apology, no help offered, and no ownership of the mistake. This is completely unacceptable from an IHG-branded hotel, and it has made me reconsider trusting Holiday Inn Express in the future. I am demanding the following: A written apology from your management. An internal review of how this was allowed t
Stayed 1 night in May 2025

6/10 Okay

pamella

Stayed 1 night in May 2025

10/10 Excellent

Anita

Liked: Staff & service, property conditions & facilities
I loved that it was close to Eastbay university for my daughter's graduation.
Stayed 1 night in May 2025

8/10 Good

Tony

Travelled with partner
Under repairs
Stayed 2 nights in May 2025

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Lyle

Stayed 1 night in Apr 2025

10/10 Excellent

Eric

Stayed 1 night in May 2025

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great at this property. Staff were accommodating and kind. The room was clean and comfortable. The amenities were perfect. Free parking,wifi, and breakfast were a bonus. Plenty of food options within walking distance. Overall a great place to stay.
Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Lita

Good
Stayed 1 night in May 2025

10/10 Excellent

J Refugio

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel
Stayed 1 night in Apr 2025

10/10 Excellent

Maisoon

Liked: Staff & service, property conditions & facilities
Na
Stayed 2 nights in May 2025