4/10 Poor
Sandahl T.
4 Jul 2025
Convenient large house with fake advertising
We got in at 5pm on Fri. Could not access the unit. Called because the door lock was terrible. Took me over ten min after a 7.5 hour drive to get in, and I was almost late to my game. The property manager came over and also admitted that the lock is problematic and he has been asking for a long time for it to be changed out. Sounds like Vacasa is negligible and doesn’t care about the experience provided. I played lacrosse games all day Sat and expected to use the hot tub in the afternoon and also my husband tried to use it Sat aternoon and couldn’t. I called on my way back to the house and was told the key was there which it wasn’t. They said ok we will send someone. By the time we got back from dinner with our two young kids, there was no time to use it. We checked out sun morning. Managers at vacasa, not vrbo, claimed we had the “majority of our stay to use it” When it was literally few hours on the last night? False advertising. Also the property is on a super busy road that you can hear traffic all the time even at night. I suggest bringing earplugs and expecting not to use the hot tub or go in the lake. The lake was pretty, and right there but the dock has no railings and moves quite a bit. There’s not much space to fish or access the lake unless you have a boat. The house was beautiful and had a lot of rooms. When I booked through vrbo I thought I would be able to talk to someone but vacasa is a large co and it’s a new person every time with canned responses.
Sandahl T.
Stayed 2 nights in Jun 2025