4/10 Poor
Mark
Travelled with group
5 Dec 2025
Liked: Cleanliness, room comfort
Disliked: Staff & service
Probably the worst hotel I have stayed at in the Caribbean. Many of the staff are dour, ignore you until you actually ask for some service and then the service does not come with a smile.
The hotel is all inclusive. When we were shown to our 2 bedroom suite, the man who showed us the room explained what we had in the room, including snacks and a mini bar. He said it would all be replenished each day. We drank the bottle of Prosecco from our fridge and expected it to be replaced; we even confirmed with him that the Prosecco would be replaced. When it was not replaced my girlfriend called reception to ask for it to be replaced and was told “we’ll get back to you”… no-one ever got back to us. I went down to the bar to ask for a bottle and was told that the Prosecco was never replenished. The same went for the crisps etc, we could buy more from the gift shop. We were paying over £780 per night for all inclusive.
Late check out, sadly not possible but we understood. The departure luggage store is a cupboard that is stacked full of unused furniture, rolled up carpets and other cardboard boxes; it is neither locked nor guarded. It is about 10 metres from the public road. I have stayed in hundreds of hotels around the world with somewhere secure to leave luggage. The receptionist offered that I could speak to the manager. I was told the manager would see me in 15 mins. After 30 minutes, no show. After an hour no show. Typical of the disdain this hotel has for their guests.
Mark
Stayed 5 nights in Nov 2025
