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Best Western Plus Orillia Hotel

2.5 star property

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Photo gallery for Best Western Plus Orillia Hotel

Bar (on property)
Lobby
Meeting facility
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillow-top beds, in-room safe, blackout curtains
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Gym
  • Laundry
  • Pet-friendly

Explore the area

View in a map
440 Couchiching Point Rd, Orillia, ON, L3V6P8
  • Place, Tudhope Park
    ‪1 min walk‬
  • Place, Couchiching Beach Park
    ‪5 min drive‬
  • Place, Casino Rama
    ‪8 min drive‬
  • Airport, Muskoka, ON (YQA)
    ‪49 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillow-top beds, in-room safe, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Fireplace

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Plus Orillia Hotel

Hotel with free parking, steps from Tudhope Park
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, a coffee shop/cafe and coffee/tea in a common area.
Best Western Plus Orillia Hotel offers 81 accommodations with MP3 docking stations and a safe. Pillowtop beds feature premium bedding. 42-inch LED televisions come with cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Orillia hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Best Western Plus Orillia Hotel. During your stay, you're just a quick walk from Lake Simcoe. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy Italian cuisine while dining at Portage by the Lake
  • Full breakfast served daily for a fee
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Tudhope Park and 5 minutes on foot from Lake Couchiching
  • Cats and dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and a meeting room.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 495 square feet (46 square metres) and includes conference space. Best Western Plus Orillia Hotel also features a fitness centre, coffee/tea in common area, and complimentary newspapers in the lobby. Free self parking is available.

This Orillia hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:00 AM to 11:00 AM.
Portage by the Lake – This restaurant specialises in Italian cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: CAD 14 to 17 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Portage by the Lake

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • 495 square feet of conference space
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 4 floors
  • Built in 1997
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per pet (varies based on length of stay), plus a deposit of CAD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 10.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 14 to 17 per person
  • Pet deposit: CAD 100 per stay
  • Pet fee: CAD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Best Western Couchiching
Best Western Couchiching Inn
Best Western Plus Couchiching
Best Western Plus Couchiching Inn
Best Western Plus Couchiching Inn Orillia
Best Western Plus Couchiching Orillia
Couchiching Inn
Best Western Orillia
Best Western Plus Couchiching Hotel Orillia
BEST WESTERN PLUS Couchiching Inn Orillia, Ontario
Orillia Best Western
BEST WESTERN PLUS Couchiching Inn Orillia Ontario
Best Western Plus Orillia
Plus Orillia Hotel Orillia
Best Western Plus Orillia Hotel Hotel
Best Western Plus Orillia Hotel Orillia
Best Western Plus Orillia Hotel Hotel Orillia

Best Western Plus Orillia Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 461 out of 1013 reviews
Rating 8 - Good. 334 out of 1013 reviews
Rating 6 - Okay. 125 out of 1013 reviews
Rating 4 - Poor. 59 out of 1013 reviews
Rating 2 - Terrible. 34 out of 1013 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joanne

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property seems to be under construction. It was difficult to drive around to get to the other parking areas
Stayed 1 night in Jul 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay

It was a great stay. The Receptionist was very friendly and made us feel at home away from home.
Stayed 1 night in Jul 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Sarah, Picton

Liked: Cleanliness, staff & service, property conditions & facilities
We appreciated that the pet friendly room was also a descent clean hotel room.
Stayed 1 night in Jul 2025

8/10 Good

ken

Travelled with family
Liked: Amenities
Ok. Nice and clean and quiet.
Stayed 1 night in Jul 2025

6/10 Okay

Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities
There was no free continental breakfast as advertised and what I experienced in other BW. There was no linen plastic bag and no room service until you check out. This could be a 5 star with minor adjustments.
Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, room comfort

Not what you would expect from a Best Western

The staff were great but the overall experience was sub-par. First we entered our room and there was a strong smell of smoke - when we called the office they moved us to a different room immediately which was great. Thank you Donna! The building was very dirty on the outside (needed to be pressure washed) and several areas inside needed to be vacuumed (the stairwells were filthy). Breakfast was awful! The meat was not cooked, the poached eggs were soft but the whites were hardly cooked and the pineapple was actually brown and rotten.
Stayed 1 night in Jul 2025

8/10 Good

Mary

Stayed 1 night in Jul 2025

4/10 Poor

HISHAM

Liked: Cleanliness
Disliked: Staff & service
We liked the location of the property but the staff which i don't like. The lady in the front desk(that was July 16th 2025 3.30 pm) told us to wait to see if the room is ready it took some time and then she sent us to the room we tried to open the door with no luck so went down to tell her that she said i will reprogram the key for you and the door does't open and went down again the same problem this happened three times after that she said i will send the mentainance guy he came the same problem finally told the guy to open the door with the physical key because we were tired after a long drive he opened and we found it was the wrong room it is a basic room but we reserved upgraded room so we talked to the front desk again and told her we payed extra money for that she said sorry i will change you room and the new room it did not open with the key again so she asked the guy again to open the door. The new room the TV wasn't working. we will not book this hotel again.
Stayed 1 night in Jul 2025

8/10 Good

Rick

Liked: Cleanliness, staff & service, room comfort

Room not as shown on website

Room we got was not as shown in pictures. Pictures show jacuzzi in room but apparently it’s only a jetted tub, so we were very unhappy about that. Licence for elevator was over a year since last inspection. Staff was very friendly though.
Stayed 1 night in Jul 2025

10/10 Excellent

J. Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were volunteers at the Mariposa Folk Festival and our four night stay at this hotel was perfect. Helpful and friendly staff, clean rooms, comfortable beds. Fridge and microwave in our room. Thank you so much.
Stayed 4 nights in Jul 2025

8/10 Good

Kateryna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for one night with my son on Canada Day long weekend. It was pleasant stay, the bed was comfy, the room very clean. We had breakfast at the restaurant at the hotel which was convenient. I’d recommend this place.
Stayed 1 night in Jun 2025

6/10 Okay

FRANK

Liked: Staff & service
Old hotel
Stayed 1 night in Mar 2025

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel is good; not the restaurant

The hotel and room were fine, but the fridge made a lot of noise. The toilet was dripping all night didn't flush propely - you had to hold the handle down. I let the front desk know. None of these were a big deal. Parking was very tight as the hotel was fully booked. Breakfast is no longer included. They have replaced the brekfast buffet with a small ala carte menu. Very limited choices. Service was good but the food was absolutely terrible. We had modifed avocado toast (no egg, cheese or potato latke) and they added some fruit. Fruit tasted like it had been cut several daya before and left to dry. The avocado toast was bland, yet somehow managed to peave me feeling ill all day. Never eating there again.
Avocado toast - looks pretty, tasted horrible
Stayed 1 night in Jun 2025

10/10 Excellent

Trevor

Liked: Cleanliness, amenities, property conditions & facilities
Clean and very friendly staff
Stayed 2 nights in Jun 2025

10/10 Excellent

Maggie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed an extra night we enjoyed our stay so much. !
Stayed 1 night in Jun 2025

8/10 Good

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel needs to improve communication with guests using the shuttle service to the Casino.
Stayed 1 night in Jun 2025

8/10 Good

Mary

Travelled with group

Needs updated privacy curtains

Only thing we noticed was that the privacy curtains in our room #125 did not close and we had people walking by our room outside … I suggest you lengthen the rods so guests can close them if desired
Stayed 1 night in Jun 2025

10/10 Excellent

Tracy

Excellent

The room was very clean bed was so comfortable! Hot tub was in great condition! Filled up fast with lots of hot water. Staff was very friendly. Breakfast was great! Our second time there we will definitely be back when we visit the area again. Thanks
Stayed 1 night in Jun 2025

2/10 Terrible

DAVID

Disliked: Staff & service
Don't be fooled like us. We stayed in the King Room with Whirlpool on June 24, 2025. We booked early in June, specifically choosing this hotel because the listing included breakfast (note that older reviews about this are no longer true). We were coming off a hectic travel schedule and wanted a place where we could just relax and not worry about tracking down meals or amenities. Upon arrival, we were told that breakfast was no longer provided. When we showed our booking details to the front desk manager, Ben, he simply shrugged, saying they didn't update their listing on the booking websites in time. No apology for the lack of communication, and no effort to make things right. The next morning, the hotel shut off water to all the rooms — again, without any warning. When we called the front desk, the staff casually said, “Oh yeah, we had a mini emergency and had to stop all water,” as if it was no big deal. No courtesy call, no workarounds offered like bottled water to manage getting ready in the morning. The most disappointing part isn't even the lack of breakfast or running water: it was the staff's indifference. At no point did anyone express concern or take responsibility. If staff had handled this with a little bit more professionalism, we wouldn't have left this review. Hopefully this informs at least one other potential guest so they reconsider their options.
Stayed 1 night in Jun 2025

8/10 Good

Aldo

Liked: Cleanliness
Entrance poor maintenance
Stayed 1 night in Jun 2025

8/10 Good

Bill

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

6/10 Okay

jeremy

Travelled with partner
Liked: Staff & service
They advertised a inroom whirlpool which I paid extra for and then when we arrived they told us that it’s actually just a jetted tub in the bathroom, Not what the pictures show. It was very deceiving as we could have got a different hotel with same amenities for quite a bit cheaper, not impressed with Expedia for this at all
Stayed 1 night in Jun 2025

10/10 Excellent

Enzo

Liked: Amenities
Friendly staff nice room conveniently located
Stayed 1 night in Jun 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, amenities
The staff Donna and Ben I interacted with were fantastic all around. The room was immaculate and so comfortable. Shower had amazing pressure. The outside of building is tired looking though and needs a refresh. Overall, very comfy and will stay again.
Stayed 1 night in Jun 2025