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The Champlain Waterfront Hotel, an Ascend Collection Hotel

2.5 star property

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Photo gallery for The Champlain Waterfront Hotel, an Ascend Collection Hotel

Front of property
Lobby
Lobby sitting area
Desk, soundproofing, iron/ironing board, free cots/infant beds
Desk, soundproofing, iron/ironing board, free cots/infant beds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Gym
  • Laundry
  • Breakfast included
  • 24/7 front desk

Explore the area

View in a map
2 Front St N, Orillia, ON, L3V4R5
  • Place, Lake Couchiching
    ‪3 min walk‬
  • Place, Orillia Opera House
    ‪5 min walk‬
  • Place, Orillia Community Centre Arena
    ‪8 min walk‬
  • Airport, Muskoka, ON (YQA)
    ‪40 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(36 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room, 2 Double Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Quadruple Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(20 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Queen Room, Non Smoking

Queen Room, Non Smoking | Desk, soundproofing, iron/ironing board, free cots/infant beds

Queen Room, Non Smoking

7.8 out of 10
Good
(37 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds, Non Smoking (Basement level)

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Non Smoking (Basement level)

8.0 out of 10
Very good
(10 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking (Basement level)

Room, 1 King Bed, Non Smoking (Basement level) | Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Non Smoking (Basement level)

7.8 out of 10
Good
(24 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Non Smoking (Basement level)

Room, 1 Queen Bed, Non Smoking (Basement level) | Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 1 Queen Bed, Non Smoking (Basement level)

7.4 out of 10
Good
(11 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

The Champlain Waterfront Hotel, an Ascend Collection Hotel

Hotel with free breakfast, 6-minute walk to Orillia Opera House
This hotel features a fitness centre, laundry facilities and a 24-hour front desk. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a fireplace at reception.
The Champlain Waterfront Hotel, an Ascend Collection Hotel offers 58 accommodations with coffee/tea makers and a hairdryer. Televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

This Orillia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the shopping around The Champlain Waterfront Hotel, an Ascend Collection Hotel. During your stay, you're just a quick walk from Lake Couchiching. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include laundry facilities, a lift and a fireplace at reception
  • On-site recreation includes a gym
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Within a 15-minute walk of Orillia Opera House and Orillia Community Centre Arena
  • Cats and dogs welcome for a fee (restrictions apply)
Free breakfast is served daily. Public spaces have free WiFi. The business-friendly The Champlain Waterfront Hotel, an Ascend Collection Hotel also features a fitness centre, a fireplace in the lobby, and laundry facilities. Limited free parking is available on a first-come, first-served basis.
Guests are served a free continental breakfast daily from 7:00 AM to 10:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CAD 50 per day)
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 3 floors
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 49-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30.00 per accommodation, per night (maximum CAD 120.00 per stay), plus a deposit of CAD 250.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CAD 50.00 per day (499 ft away)
  • Pet deposit: CAD 250.00 per stay
  • Pet fee: CAD 30.00 per accommodation, per night (maximum CAD120.00 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quality Champlain Waterfront
Quality Champlain Waterfront Orillia
Quality Hotel Champlain Waterfront
Quality Hotel Champlain Waterfront Orillia
Rodeway Inn Champlain Waterfront Hotel Orillia
Rodeway Inn Champlain Waterfront Hotel
Rodeway Inn Champlain Waterfront Orillia
Champlain Waterfront Hotel Ascend Hotel Collection Orillia
Rodeway Inn Champlain Waterfront Orillia, Ontario
Quality Inn Orillia
Quality Hotel Orillia
Champlain Waterfront Ascend Collection Orillia
Champlain Waterfront Ascend Collection
The Champlain Waterfront Hotel, an Ascend Hotel Collection Hotel

The Champlain Waterfront Hotel, an Ascend Collection Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 491 out of 1011 reviews
Rating 8 - Good. 301 out of 1011 reviews
Rating 6 - Okay. 133 out of 1011 reviews
Rating 4 - Poor. 52 out of 1011 reviews
Rating 2 - Terrible. 34 out of 1011 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Elizabeth

Liked: Cleanliness, property conditions & facilities
Be careful! The property advertised rooms available on the "lower level" but in fact the rooms are in the BASEMENT, very dark, small with one tiny window below street level. Lots of noises at night from the nearby club-restaurant. Limited parking, have to walk 2 blocks with suitcases. Breakfast was very, very basic. Very overpriced for what it is.
Stayed 1 night in Aug 2025

2/10 Terrible

Shahin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my worst experience. Do not trust the reviews or ratings—this place is not even worth 1 star. The check-in was very unprofessional, and the room was so small that my partner and I could not even pass each other. As soon as we arrived, we saw dirty towels left at the shower room door. All the TVs are very old and useless. The place is extremely weak in service, outdated, and dirty. Please be careful—there are many better options available.
Stayed 1 night in Aug 2025

6/10 Okay

Jim

Liked: Cleanliness, staff & service, room comfort
Ok comfortable and quiet
Stayed 1 night in Aug 2025

10/10 Excellent

Chantelle, Dundas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, fairly updated. I was in a basement room- quite small and a little crammed but very quiet, easy, and accessible! Lots of dining options around, both sit down restaurants and fast food. Easy access to highway 11 and right beside the lake.
Stayed 1 night in Aug 2025

2/10 Terrible

Amanda

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Disappointed. This hotel needs an upgrade. The rooms were clean but lobby and hallways are very dinghy. The beds were very uncomfortable and the double room was two small for two beds. They were pushed against the walls. Heating/air conditioning system was loud. Area is very noisy as there is a restaurant bar below the hotel. This could a gem with more effort as it was close to waterfront, good restaurants and shopping.
Stayed 2 nights in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Parking is a huge issue. There was no available parking spots in the rear. They will give you a pass to park at a different off site location however that was full. I had to pay at a different location. Breakfast is seriously lacking. Not many options. The basement room I had was very small. I could hear the people above me and beside me. It also faced the parking lot which proved to be noisy I feel the cleaning staff need to be thorough . The mirrors in the room had handprints all over it. Someone must have spilled coffee all over the bathroom door and that was also missed. I guess you get what you pay for but a little more effort will go a long way
Stayed 1 night in Aug 2025

6/10 Okay

Jeffrey, ALEXANDRIA

Travelled with family
Liked: Cleanliness
Disliked: Amenities
High points - the woman who checked us in - one of the most pleasant and polite pers.on that I have ever met. Conversely the general manager is the opposite of that. Wants to argue about hotel rules - ie, I knew the rules, he wanted to contradict them. The rooms are smaller than normal. Breakfast is advertised as continental, it is cheap continental. I am not sure I could stay here again.
Stayed 4 nights in Aug 2025

10/10 Excellent

Melanie

Stayed 1 night in Aug 2025

8/10 Good

Don and Lorrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Angela

Travelled with partner
Liked: Staff & service
Entrance to hotel from parking lot involves a staircase making access with heavy suitcases challenging. Shower pressure poor. Anyone with long thick hair would have difficulty with shampooing. Hallways and stairways not clean. Bed comfortable. Staff helpful.
Stayed 1 night in Aug 2025

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff. Didn't like the parking situation as well as the inability to unload luggage without having to walk up stairs from parking lot etc.
Stayed 2 nights in Aug 2025

8/10 Good

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Peggy

Stayed 1 night in Aug 2025

8/10 Good

Nancy

Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Disliked: Staff & service

Bathroom, there was toothpaste splatter on the wal

Stayed 1 night in Aug 2025

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice getaway

We enjoyed our 2 night stay at The Champlain Waterfront. The staff was friendly and welcoming. The beds were very comfortable.
Stayed 2 nights in Aug 2025

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service
We came to town to see a concert. The hotel was nice and clean, and in a good location.
Stayed 1 night in Aug 2025

8/10 Good

April

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Check out ruined experience

Small rooms but clean and comfortable. Check out was brutal Nobody at the front desk for over 20 mins and staff couldn’t find her either
Stayed 1 night in Aug 2025

4/10 Poor

Patrick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near the waterfront and main shopping street. Unfortunately they have very minimal parking( in a tiny lot behind the hotel shared with a restaurant). Need to walk to and from secondary lot. Staff not overly friendly. Very rarely spoke to guests and on checkout I got ‘do you want a receipt?’. Did not get ‘how was your stay, hope you enjoyed staying with us, hope you had a good trip,hope to see you again’. Continental breakfast very basic(white bagel, white toast, Raisin Bran muffin all three days I was there). Room was small but ok. View was caged area in a corner. Would not stay there again, and I’m pretty easy to please
Small room but clean
View from my room
Stayed 3 nights in Aug 2025

4/10 Poor

Sherri

Stayed 1 night in Aug 2025

8/10 Good

Lei

Stayed 1 night in Aug 2025

6/10 Okay

Jennifer

My sheets had an excess of 80 hairs (yes I counted them). I won’t be back.
Stayed 2 nights in Aug 2025

10/10 Excellent

Mia

Stayed 1 night in Aug 2025

6/10 Okay

Clinton

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Obviously a great location and the staff was excellent. Parking is fine if you are fortunate to find an empty spot in their lot behind the hotel (water side) however you need to be prepared to park a couple blocks away otherwise (especially on a weekend). Our room was fine, but the bathroom was not as clean as one should expect. It wasn't terrible but the toilet needed an extra wipe down on the seat and there was visible hair in corners. Based on some other reviews I think they have some issues getting the quality of bathroom cleaning that is expected. The management should put some incentives in on that front. I'm not squeamish about that stuff but I know some people would have raised hell if they had my experience.
Stayed 1 night in Aug 2025