Hotel Monterey Grasmere Osaka

4.0 star property
VIP Access

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Photo gallery for Hotel Monterey Grasmere Osaka

View from property
3 restaurants, lunch served
Interior entrance
Exterior
Bar (on property)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

View in a map
1-2-3 Minatomachi, Naniwa-ku, Osaka, Osaka, 556-0017
  • Dotonbori
    ‪4 min walk‬
  • Osaka Castle
    ‪8 min drive‬
  • Universal Studios Japan
    ‪9 min drive‬
  • Osaka (KIX-Kansai Intl.)
    ‪46 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Junior Suite Premium Type, Non Smoking, Top floor

  • 58 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

Twin Room with Extra Bed with City View, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • 26 sq m
  • City view
  • Sleeps 5
  • 2 Single Beds and 1 Double Sofa Bed

Junior Suite Grasmer type Top Floor, Non Smoking

  • 58 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

Economy Double Room, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

Corner Twin Room with Nighttime View Family Fourth, Non Smoking

  • Sleeps 4
  • 2 Large Single Beds and 2 Single Beds

Corner Twin Room, Non Smoking (City View)

10.0 out of 10
Exceptional
(2 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Quadruple Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 38 sq m
  • City view
  • Sleeps 6
  • 2 Single Beds and 2 Single Sofa Beds

Standard Room, Non Smoking (Room & Bed type cannot be chosen)

  • 19 sq m
  • Sleeps 3
  • 1 Single Bed

Twin Room, Non Smoking, City View

9.2 out of 10
Wonderful
(20 reviews)
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Queen Room, Non Smoking, City View

8.8 out of 10
Excellent
(21 reviews)
  • 19 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Twin Room, Non Smoking

9.6 out of 10
Exceptional
(15 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Large Single Beds

Twin Room with Extra Bed, Non Smoking

8.0 out of 10
Very good
(13 reviews)
  • 26 sq m
  • Sleeps 5
  • 2 Large Single Beds and 1 Single Bed

Corner Twin Room, Non Smoking

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Twin Room, Non Smoking (30 - 31st floor)

9.6 out of 10
Exceptional
(5 reviews)
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

Twin Room with Extra Bed with City View (30-31floor), Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 26 sq m
  • City view
  • Sleeps 5
  • 2 Single Beds and 1 Double Sofa Bed

Single Room, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 19 sq m
  • Sleeps 1
  • 1 Large Single Bed

Queen Room, Non Smoking

8.6 out of 10
Excellent
(17 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

Queen Room, Non Smoking (30F-31F, High Floor)

7.2 out of 10
Good
(5 reviews)
  • 19 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Deluxe Twin Room, Non Smoking, City View (High Floor)

  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Large Single Beds

Semi Double Room (Night time view), Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • 19 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Single Room

  • Sleeps 1

High Floor Double Room

  • Sleeps 2

Forth Room

  • Sleeps 4

Deluxe Twin Room

  • Sleeps 2

Small Double Room Non Smoking

  • Sleeps 2

Non Smoking Twin Room With Extra Bed With City View

  • Sleeps 3

Small Double Room with City View

  • Sleeps 2

Junior Suite Premium Type Top Floor

  • Sleeps 2

Standard Twin Room with City View

  • Sleeps 2

Double Room With Semi Double Bed And Extra Bed

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

Standard Double Room

  • Sleeps 2

Corner Twin Room

  • Sleeps 2

Standard Double Room with City View

  • Sleeps 2

High Floor Twin Room

  • Sleeps 2

Junior Suite Grasmer Type Top Floor

  • Sleeps 2

Twin Room With Extra Bed With City View (High Floor)

  • Sleeps 3

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About this property

Hotel Monterey Grasmere Osaka

Hotel with 3 restaurants, steps from Osaka City Air Terminal
3 restaurants, self parking and conference space are available at this hotel. WiFi in public areas is free. Other amenities include dry cleaning, a 24-hour front desk and tour/ticket assistance.
Hotel Monterey Grasmere Osaka offers 348 accommodations with complimentary slippers and a hairdryer. Beds feature down duvets and premium bedding. Flat-screen televisions come with digital channels and pay-per-view films.

Bathrooms include a combined bath/shower unit with a deep soaking bath, bidets, toilets with an electronic bidet and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Hotel Monterey Grasmere Osaka's great location gets high marks from our customers. During your stay, you're just a quick walk from Dotonbori. You'll find features such as free WiFi in public areas, plus 3 restaurants and breakfast (surcharge).
  • Free WiFi
  • Enjoy a bite to eat at one of the 3 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests have great things to say about the breakfast and the proximity to the airport
  • Steps from Osaka City Air Terminal and a 4-minute drive from Shitennoji Temple
There are 3 restaurants on site. Public spaces have free WiFi. A vending machine, tour/ticket assistance, and dry cleaning/laundry services are also featured at Hotel Monterey Grasmere Osaka. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Osaka hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.
ESCALE – This restaurant serves lunch and dinner.
ZUIENTEI – This restaurant serves lunch and dinner. Open selected days.
Kobe – This restaurant serves lunch and dinner. Open selected days.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (JPY 1,500 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 4,500 per person
  • 3 restaurants

Restaurants on site

  • ESCALE
  • Kobe
  • ZUIENTEI

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 31 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels
  • Pay films

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Please note early check-in is not available.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for JPY 2000.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-500 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 5,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 4500 per person
  • Covered self-parking fee: JPY 1500 per stay
  • Crib (infant bed) fee: JPY 2000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Grasmere Monterey Osaka
Hotel Grasmere Osaka
Hotel Monterey Grasmere
Hotel Monterey Grasmere Osaka
Hotel Monterey Osaka Grasmere
Monterey Grasmere
Monterey Grasmere Osaka
Osaka Grasmere
Osaka Hotel Monterey Grasmere
Osaka Monterey Grasmere Hotel
Monterey Grasmere Osaka Osaka
Hotel Monterey Grasmere Osaka Hotel
Hotel Monterey Grasmere Osaka Osaka
Hotel Monterey Grasmere Osaka Hotel Osaka

Hotel Monterey Grasmere Osaka Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 945 out of 1477 reviews
Rating 8 - Good. 367 out of 1477 reviews
Rating 6 - Okay. 115 out of 1477 reviews
Rating 4 - Poor. 35 out of 1477 reviews
Rating 2 - Terrible. 15 out of 1477 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again. Good location, friendly staff and clean rooms.
Stayed 3 nights in May 2025

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

alice, GREAT NECK

Stayed 4 nights in May 2025

10/10 Excellent

karim

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in May 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Worst service we ever had in a hotel in Japan

When we were checking in we were told that our booking has been cancelled. And instead of double checking, the person at check in counter just kept insisting that our reservation was cancelled. And this was after the fact that: 1) our booking was for 2 rooms and fully paid already. 2) I have a case file from hotels.com confirming that we communicated that our family would be arriving late to check in, we are not expecting a refund for the late check in AND we explained our situation completely (we had just suffered a sudden death in our family thus explaining our need for a late check in). THE LACK OF COMPASSION and empathy the check in staff showed us was terrible. They just kept repeating that we cancelled our reservation when nothing of the sort happened. I kept asking to speak with their manager to ask for help, but manager was just ignoring us (he was also at the counter). I don’t know if it was laziness or racism on their part - but this is not the kind of customer service we are accustomed to especially in Japan. We travel to Japan at least once a year so it’s safe to say we know good service from bad. When they finally found our booking (one hour later), they did not even apologize or explain. Terrible terrible service. And at such a horrible time for my family. I DO NOT RECOMMEND THIS HOTEL. Also cleaning could be better. They do not replenish all amenities also. Location is just okay for me too. It is a bit of a walk to Dotonbori etc
Stayed 9 nights in May 2025

10/10 Excellent

Tracy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Sara

Stayed 2 nights in May 2025

8/10 Good

Omar

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in May 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the location is perfect.
Stayed 5 nights in May 2025

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Great city view. Spacious. All amenities provided. Cute little European style chapel inside the hotel. Best hotel I’ve stayed in while visiting Japan.
Stayed 3 nights in May 2025

8/10 Good

RONAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Great location although the hotel lacks amenities.
Stayed 4 nights in May 2025

10/10 Excellent

Danny, NYC

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The hot bath were great
Stayed 4 nights in May 2025

10/10 Excellent

Jung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Dotombori
Stayed 3 nights in May 2025

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One block away from the party! Minute or two walk away from a 7-11 and Family mart. So much to do within 10-15 minute walk from the hotel! From our three hotels in our last visit to Japan, this was our favorite! Super good view too.
Stayed 4 nights in Mar 2025

10/10 Excellent

Hui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to subway, food streets and shopping centers.
Stayed 2 nights in May 2025

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had the best breakfast buffet of four hotels that I stayed in. It had an incredible selection of both western and Japanese food. The restaurant is on the 23rd floor of the hotel, so it has the most amazing views of Osaka. We also had a queen bed instead of the usual two super singles in most hotels.
Stayed 2 nights in May 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent hotel in great location

The hotel is fine. Quite a nice lobby and great location. We had a good view of the city. Room is fairly dated so could use a little Upgrade. Beds were comfortable and AC worked well. Definitely didn’t feel luxury but it was fine
Stayed 1 night in May 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Kit Bing

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and friendly staff. Walkable distance to Shinbashi
Stayed 1 night in May 2025

10/10 Excellent

Joel, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 6 nights in May 2025

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect. A short walk from the shopping and restaurants. The rooms were clean and comfortable and the staff were very helpful.
Stayed 2 nights in May 2025

10/10 Excellent

Thomas

Stayed 2 nights in May 2025

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with excellent views and transportation links. I booked this hotel and thought it was very expensive but when I arrived I could see why it cost what it did. This was the best hotel I stayed at during my 16 day trip. The hotel is grand, the rooms are large, there's free water and there's drinkable tap water from the bathroom. It's above Namba station so it's a great location and there are many food options within a short distance. I highly recommend this hotel.
Stayed 4 nights in Mar 2025