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Mercure Tokyu Stay Osaka Namba

4.0 star property

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Photo gallery for Mercure Tokyu Stay Osaka Namba

Premium Twin Room, 2 Single Beds | 1 bedroom, in-room safe, desk, blackout curtains
Courtyard
Suite, 2 Single Beds | 1 bedroom, in-room safe, desk, blackout curtains
Exterior
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

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2 Chome-2-4 Nishishinsaibashi, Chuo Ward, Osaka, Osaka, 5420086
  • Dotonbori
    ‪1 min walk‬
  • Tsutenkaku Tower
    ‪2 min drive‬
  • Kyocera Dome Osaka
    ‪3 min drive‬
  • Osaka (KIX-Kansai Intl.)
    ‪47 min drive‬

Room options

View all photos for Deluxe Twin Room, Corner (with Washing Machine)

Deluxe Twin Room, Corner (with Washing Machine) | 1 bedroom, in-room safe, desk, blackout curtains

Deluxe Twin Room, Corner (with Washing Machine)

8.4 out of 10
Very good
(5 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Twin Room, 2 Single Beds (with Washing Machine)

Superior Twin Room, 2 Single Beds (with Washing Machine) | 1 bedroom, in-room safe, desk, blackout curtains

Superior Twin Room, 2 Single Beds (with Washing Machine)

9.2 out of 10
Wonderful
(5 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Family Room (Privilege, with Washing Machine)

Family Room (Privilege, with Washing Machine) | 1 bedroom, in-room safe, desk, blackout curtains

Family Room (Privilege, with Washing Machine)

9.4 out of 10
Exceptional
(3 reviews)
  • 41 sq m
  • Sleeps 7
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Twin Room, 2 Single Beds

Premium Twin Room, 2 Single Beds | 1 bedroom, in-room safe, desk, blackout curtains

Premium Twin Room, 2 Single Beds

  • 37 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed

9.8 out of 10
Exceptional
(7 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, 2 Single Beds (Privilege, with Washing Machine)

Twin Room, 2 Single Beds (Privilege, with Washing Machine) | 1 bedroom, in-room safe, desk, blackout curtains

Twin Room, 2 Single Beds (Privilege, with Washing Machine)

  • 26 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | 1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 2 Single Beds

9.0 out of 10
Wonderful
(10 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Suite, 2 Single Beds

Suite, 2 Single Beds | 1 bedroom, in-room safe, desk, blackout curtains

Suite, 2 Single Beds

  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room (with Washing Machine)

Deluxe Twin Room (with Washing Machine) | 1 bedroom, in-room safe, desk, blackout curtains

Deluxe Twin Room (with Washing Machine)

9.0 out of 10
Wonderful
(8 reviews)
  • 30 sq m
  • Sleeps 6
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed (with Washing Machine)

Superior Room, 1 Queen Bed (with Washing Machine) | 1 bedroom, in-room safe, desk, blackout curtains

Superior Room, 1 Queen Bed (with Washing Machine)

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Accessible Twin Room, Non Smoking

Accessible Twin Room, Non Smoking | 1 bedroom, in-room safe, desk, blackout curtains

Accessible Twin Room, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Room, 1 Queen Bed (Privilege, with Washing Machine)

Room, 1 Queen Bed (Privilege, with Washing Machine) | 1 bedroom, in-room safe, desk, blackout curtains

Room, 1 Queen Bed (Privilege, with Washing Machine)

9.4 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

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About this property

Mercure Tokyu Stay Osaka Namba

Hotel with a restaurant, a quick walk to Dotonbori
Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a microwave in a common area. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Housekeeping is available on request.
Mercure Tokyu Stay Osaka Namba offers 288 air-conditioned accommodations with a safe and complimentary bottles of water. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Bathrooms include slippers, bidets, hairdryers and toothbrushes and toothpaste. Housekeeping is offered on request and an iron/ironing board can be requested.
Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us they can't get enough of Mercure Tokyu Stay Osaka Namba's great location. During your stay, you're just a quick walk from Dotonbori. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy a bite to eat at the buffet restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, laundry facilities and a lift
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute walk from Dotonbori and 11 minutes on foot from Namba Grand Kagetsu Theater
There's a restaurant on site. WiFi is free in public spaces. Mercure Tokyu Stay Osaka Namba also features a 24-hour fitness centre, laundry facilities, and dry cleaning/laundry services.

This 4-star Osaka hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
CENTRE M(サントル エム) – This buffet restaurant serves breakfast, lunch and light fare.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 2,750 for adults and JPY 2,750 for children
  • A restaurant

Restaurants on site

  • CENTRE M(サントル エム)

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Shopping

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • Built in 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 1:00 AM
Minimum check-in age - 20

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-500 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 5,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2750 for adults and from JPY 2750 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Mercure Tokyu Stay Osaka Namba Hotel
Mercure Tokyu Stay Osaka Namba Osaka
Mercure Tokyu Stay Osaka Namba Hotel Osaka

Mercure Tokyu Stay Osaka Namba Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 212 out of 362 reviews
Rating 8 - Good. 101 out of 362 reviews
Rating 6 - Okay. 38 out of 362 reviews
Rating 4 - Poor. 10 out of 362 reviews
Rating 2 - Terrible. 1 out of 362 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location of this hotel was why I chose it. It was right in the middle of the night life areas. It was a 5 minute walk to the Glico Running Man. It was a further walk to train stations though. It The room itself was very clean and accommodating. The bed was a little on the firm side. The room was spacious enough or what we needed. I didn’t love how the shower opened straight into the room though because the floor would get wet and we struggled getting ready in the same space. There also isn’t any plugs near the sink with the mirror. If you are looking for something clean and close to shopping and dining this is a great choice!
Stayed 3 nights in May 2025

10/10 Excellent

Patricia, Honolulu

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was great! They provided a few soft drinks in the mini fridge and restocked them daily with limited housekeeping. The front desk staff were great and spoke English. They were very helpful with sending out bags to our next destination.
Stayed 2 nights in May 2025

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and the best location. Really lovely staff
Stayed 7 nights in May 2025

8/10 Good

Nicholina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2025

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, property conditions & facilities
This hotel is better suited to solo or couples. The lay out of the premium twin rooms caused issues when taking showers. There was no privacy other than a small corner to block others view. Other than that the stay was great. Location is excellent. Subway lines in all directions with 5-10 minutes.
Stayed 8 nights in May 2025

10/10 Excellent

Hey Babe Photo - Alysha

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a 7 night stay with Mercure Namba and honestly it was THE BEST STAY!!!! Of our month long trip in Japan. Excellent location (no more than 5 min walk to Dotonbori, 5min walk to Americura, step out the front door and shops galore but most importantly family mart right across the street IYKYK 😜) The staff were excellent, polite and very very very helpful! When we return for our next trip I will not hesitate to book Mercure Namba again.
Stayed 7 nights in May 2025

8/10 Good

Nick, ottawa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location; in-suite laundry was super helpful
Stayed 3 nights in May 2025

8/10 Good

Joe H

Travelled with family
Liked: Cleanliness
👍
Stayed 2 nights in May 2025

10/10 Excellent

Hey Babe Photo - Alysha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this stay on behalf of my parents, very safe, excellent location and service - rooms were spacious and well kept
Stayed 2 nights in May 2025

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location closer to dotonbori
Stayed 5 nights in May 2025

6/10 Okay

Zoki

Liked: Staff & service, property conditions & facilities
Very modern hotel, with a strong focus for business stay. Waste of room space with sink being in the room instead in the bathroom. Barely any shelves or storage space to unpack and store items. Not family friendly for little children. Would rather have more storage space than a laundry in the room
Stayed 2 nights in May 2025

10/10 Excellent

Danni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a great locaiton, very walkable and convenient to both Dotonbori, Namba, Shinsaibashi & Orange Street. Only downside was how dark the room was but I understand this was the contemporary vibe!
Stayed 4 nights in Apr 2025

10/10 Excellent

Nitika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and the location was perfect. Staff was great and very helpful as well.
Stayed 4 nights in Apr 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous Hotel

Beautiful hotel very close to Dotonburi . Staff very friendly, hotel spotless and rooms were very clean . Would recommend this hotel
Stayed 1 night in Apr 2025

10/10 Excellent

JIMMY

Liked: Amenities
Nice
Stayed 7 nights in Mar 2025

6/10 Okay

Denise

Liked: Cleanliness, staff & service, property conditions & facilities

Okay stay, excellent location

Room seemed spacious but due to the poor layout and furniture placement actually had very little space for 2 luggages that were even carry on sized. Also the in-room fridge regularly let out knocking noises throughout the night and was difficult to ignore. Staff was very professional and friendly though.
Stayed 2 nights in Apr 2025

10/10 Excellent

Anabella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Totally Recommend!!!

Staff attention is excellent. Location is perfect. There are so many places to eat and shop. It is so secure to walk around. Train station is close by, Dotonbori is 3minutes away on foot. Namba is super close. You will be well connected. There is a combini right at the corner. Having the wash machine inside the room was the most convenient everrrr. Loved our stay in general. Would love to come back here.
Stayed 5 nights in Apr 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Iurie, ST IVES

Travelled with family
Liked: Amenities, property conditions & facilities
Stayed at this hotel on our recent family trip to Osaka. Overall this hotel is good and I would easily recommend staying there if someone were looking for recommendations. However we did have some general comments. Lighting in the rooms was low. I get the cool vibe, but it is not practical and after 6 days stay I was getting a bit frustrated with not being able to add more light to the room. Friday and Saturday nights were super load! This is not to say that this is something that hotel caused or will be able to fix. The area is a party district and motorcycles fly past at 2-3am. All other nights were OK. Housekeeping on a few occasions didn’t replenish our coffee pods, and we had to get reception to bring some more, which they promptly resolved, so no complaints there. Hotel located right in the centre of everything! Which is amazing. So many options to eat, go for walks, shopping etc. really convenient and is located close by to a train station. Non many people at the hotel speak English, so we struggled sometimes with getting advice. On one occasion we asked what would be the best way to get to Kansai Airport from the hotel and were given options but never told that purchasing tickets before 7am from bus terminal cannot be done using a credit card. Before 7am ‘only cash’ registers were available. I would assume that hotel staff working for an international hotel chain would be a bit more aware of local systems as they would be asked same question multiple times.
Stayed 6 nights in Apr 2025

8/10 Good

Mark Anchor

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Decent space with a lot of accommodations unfortunately very dark hotel. Very weak on Lighting.
Stayed 5 nights in Apr 2025

8/10 Good

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

8/10 Good

Celestine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic location

Location is fantastic. Just directly across the busy Shinsabashi shopping street and Glico man. Also just 3 mins walk to the biggest 24hrs Don DONKI. Surrounded by many eateries. However dislike the housekeeping policy which you have to stick one of 3 signs - Don not disturb, limited housekeeping which means only change towel and trash, or full housekeeping daily before 11am. It’s our relaxing holiday so we usually sleep late and will wake up late and we’ll leave room 12-1pm, which means can’t do full housekeeping. I find it ridiculous to make people leave room by 11am if want full housekeeping service. It’s a holiday and felt restricted. During my stay, they have just upgraded the tv to have extension channels such as Netflix, Disney, and YouTube which is wonderful, otherwise just Japanese channels and Fox News for English only. Front desk staffs are helpful and able speak fluent English. Room is good size and love the bathrobe and shower. Pillows are flat which need to improve. Overall pleasant stay.
Stayed 9 nights in Apr 2025

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Metro pretty close. Beds were on the softer side.
Stayed 3 nights in Mar 2025

10/10 Excellent

William

Stayed 3 nights in Apr 2025

6/10 Okay

RASHED

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The best thing is that the location is perfect because everything is close by. Other than that, the bed is not confutable, very noisy at night and I wish there is option for the AC that keeping it on other than auto.
Stayed 5 nights in Apr 2025