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Lion Quays Hotel & Spa

4.0 star property
VIP Access

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Photo gallery for Lion Quays Hotel & Spa

Indoor pool
Garden
Exterior
Business centre
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa

Explore the area

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Moreton, Oswestry, England, SY11 3EN
  • Place, Lion Quays Spa
    ‪3 min walk‬
  • Place, Pontcysyllte Aquaduct
    ‪15 min walk‬
  • Place, Chirk Castle
    ‪10 min drive‬
  • Airport, Liverpool (LPL-John Lennon)
VIP Access
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, individually decorated, desk, iron/ironing board

Standard Double Room

8.0 out of 10
Very good
(25 reviews)
  • 20 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, individually decorated, desk, iron/ironing board

Standard Twin Room

8.0 out of 10
Very good
(4 reviews)
  • 20 sq m
  • Resort view
  • Sleeps 3
  • 1 Single Bed

View all photos for Executive Double Room, Canal View

Executive Double Room, Canal View | In-room safe, individually decorated, desk, iron/ironing board

Executive Double Room, Canal View

8.6 out of 10
Excellent
(9 reviews)
  • 20 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

Twin Room

  • Sleeps 2

Double Room

  • Sleeps 2

View all photos for Deluxe Twin Room, 1 Bedroom, Balcony, Garden View

Deluxe Twin Room, 1 Bedroom, Balcony, Garden View | In-room safe, individually decorated, desk, iron/ironing board

Deluxe Twin Room, 1 Bedroom, Balcony, Garden View

  • Sleeps 2
  • 1 Single Bed

Executive Double Room

  • Water view
  • Sleeps 1
  • 1 Single Bed

Executive Room with Canal View 1 Double bed

  • Sleeps 2

Suite

  • Sleeps 2

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About this property

Lion Quays Hotel & Spa

Riverside hotel with 2 restaurants and full-service spa
This hotel features 2 restaurants, a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and outdoor tennis courts are on-site.
Lion Quays Hotel & Spa offers 82 accommodations with a safe and complimentary bottles of water. Each accommodation is individually decorated. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor tennis courts and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Lion Quays Hotel & Spa. During your stay, you're just a quick walk from Lion Quays Spa. Enjoy features like free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy Modern European cuisine while dining at The Waterside
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with massages, body treatments or body wraps at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 3 outdoor tennis courts, a gym and a steam room
  • Steps from Lion Quays Spa and a 2-minute drive from Pontcysyllte Aquaduct
Lion Quays Hotel & Spa offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. A health club, a sauna, and a terrace are also featured at the business-friendly Lion Quays Hotel & Spa. Self parking is free.

Smoking is allowed in designated areas at this 4-star Oswestry hotel.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.
The Waterside – This restaurant specialises in Modern European cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.
Nicos Brasserie – This brasserie specialises in Fusion cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Cafe Ash – On-site café. Open daily.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: GBP 11.95 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Cafe Ash
  • Nicos Brasserie
  • The Waterside

Things to do

  • 3 outdoor tennis courts
  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: GBP 25.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 11.95 per person
  • Early check-in fee: GBP 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:30 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Lion Quays Waterside
Lion Quays Waterside Oswestry
Lion Quays Waterside Resort
Lion Quays Waterside Resort Oswestry
Lion Quays Hotel Oswestry
Lion Quays Hotel
Lion Quays Oswestry
Lion Quays
Lion Quays Hotel & Spa Hotel
Lion Quays Hotel & Spa Oswestry
Lion Quays Hotel & Spa Hotel Oswestry

Lion Quays Hotel & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 397 out of 955 reviews
Rating 8 - Good. 279 out of 955 reviews
Rating 6 - Okay. 144 out of 955 reviews
Rating 4 - Poor. 85 out of 955 reviews
Rating 2 - Terrible. 50 out of 955 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Dewi

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Just average I'm afraid, did expect more for cost

Big place. No Lions. Had ducks. Friendly staff. Comfortable bed. Bathroom tiny. Shower a bit green and needed a scrub. Maintenance required in a few places. Non smart old TV terrible with bad reception. Great parking but no EV charging points at all in a place this size is unforgivable. Food was OK but a bit costly and the tables very sticky from bad cleaners. Sorry cant be more positive.
Stayed 1 night in Aug 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent spa facilities! Nice room and great food
Stayed 1 night in Aug 2025

8/10 Good

Nicola, WREXHAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff with good check in. comfortable room and bed and good bathroom. Leisure facilties good except shortage of beds around the pool and the few they had were not in good condition. We went to a wedding evening event which was excellent with great staff again. Only let down was the very tiny, one slice of pork on a huge bap with one stuffing ball. After everyone had eaten, they brought out a big skillet of pork which was uneaten.
Stayed 1 night in Aug 2025

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had the most wonderful weekend getaway, beautiful location on the canal! From the moment we arrived, everything was perfect. The bed was incredibly comfortable, and the facilities were first-class. I enjoyed a truly blissful spa treatment that left me feeling completely refreshed. Breakfast, included in our stay, offered an impressive variety of options — all fresh, delicious, and beautifully presented 😋. Our evening meal was equally outstanding, with exceptional flavours and attentive service. Highly recommend for a relaxing and luxurious escape weekend away!
Stayed 2 nights in Aug 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to visit parts of the countryside.

Spa was very good room was well appointed with a lovely bathroom and plenty of space. Staff were friendly and professional. Good value for money.
Stayed 3 nights in Aug 2025

2/10 Terrible

Gloria

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Dissapointed

Stayed 2 nights in Jul 2025

10/10 Excellent

ANGELA

Liked: Cleanliness, staff & service, property conditions & facilities
Mum and I enjoyed the stay looking over the canel was breathtaking
Stayed 2 nights in Aug 2025

2/10 Terrible

Todd

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Madelief

Disliked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovelyplace for a relaxing day night
Stayed 1 night in Jul 2025

6/10 Okay

sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

It was a nice hotel, our room could do a with a fresh coat of paint and the bathroom ceiling needs sorting clearly there has been a problem in the past. there needs to be more signposting around and inside hotel as we first parked at the spa not realising the hotel was tuck around the corner, so repack the car and drove round. Breakfast was lovely.
Stayed 1 night in Aug 2025

8/10 Good

Tracey

Stayed 2 nights in Jul 2025

6/10 Okay

Clare

Disliked: Property conditions & facilities

Poor overall

Room very tired.Skirting boards scuffed and dirty. Shower over bath very narrow, shower gel dispenser broken but not replaced,battery flat in room safe,so not working, and blinds broken so would not close properly, meaning it got light early! Many flies at the breakfast buffet.
Stayed 1 night in Jul 2025

8/10 Good

linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff, comfy clean rooms and lovely food. We also enjoyed the inclused kisure facilities, the only thing to let the place down was the outside area which loomed unkempt, rubbish and ciggarett ends left on floor as there was no bins or ashtrays available, also uneven and loose paving slabs which were very dangerous especially at night as tbere was no outside lighting on the patio or in the garden, and the tables chairs and cushions in the garden were untidy and left out all night even when it rained. The hotel could do with a groundsman to keep the outside area clean and tidy.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ian

Travelled with partner
Liked: Amenities
Stayed as our first weekend as a couple and had a fantastic time. Staff were attentive and polite. Room was clean. Food was excellent. The spa was amazing. Throughly enjoyable
Stayed 2 nights in Jul 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Disliked: Property conditions & facilities
Check in was awful, the girl working has no customer service skills whatsoever. Then We got to our room and it wasn’t ready yet (already half an hour past check in), struggled to rectify it, in fact the head of cleaning Sandra was the most helpful. We also got a room beside the elevator when I’d specifically asked not, and the hotel was not full either. Not a good start. The room was nice, but dirty. Dust and debris on shelves and the floor, definitely due for a deep clean. The bed and pillows were comfortable as was the tony balcony.
Stayed 1 night in Jul 2025

6/10 Okay

Barbara

Stayed 2 nights in Jul 2025

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was amazing, restaurant and food was amazing as well such a high quality. Lovely hotel.
Stayed 1 night in Jul 2025

6/10 Okay

Katie

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Mixed feelingw

Loved the spa and swimming facilities, lovely atmosphere and nice and clean. Good restaurant with great breakfast, excellent quality. The room was the only thing that let the stay down. The air con didn’t work, the balcony was tiny and very old, the bathroom looked very poorly finished and the shower tray was a little mouldy. I paid extra to have a canal view room and it really wasn’t worth it.
Stayed 1 night in Jul 2025

4/10 Poor

Charles

Travelled with group
Disliked: Property conditions & facilities
Very tired hotel. Bathroom tiny and dirty. Superior room had nothing superior about it. Very disappointed.
Stayed 1 night in Jul 2025

2/10 Terrible

Jackie

Stayed 1 night in Jul 2025

8/10 Good

Helen

Stayed 1 night in Jul 2025

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pure relaxation accommodation

Really nice chilled out environment, Really helpful staff, very relaxing with excellent spa treatments onsite if required or just relax with ambient atmosphere when using the swimming pool, sauna, steam, hydrotherapy area's giving it a pure chilled vibe to unwind, we booked an executive room with a canal view, just watching the barge boats go past whilst having a beer next to the water it was a very good & relaxed atmosphere, we would definitely be returning to the hotel/spa we had excellent weather that made our trip even better after a day of canoeing over the tallest Aqueduct.
Stayed 1 night in Jul 2025