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Lion Quays Hotel & Spa

Property class: 4

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Photo gallery for Lion Quays Hotel & Spa

Indoor pool
Garden
Indoor wedding
Exterior
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi

Explore the area

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Moreton, Oswestry, England, SY11 3EN
  • Place, Lion Quays Spa
    ‪3 min walk‬
  • Place, Pontcysyllte Aquaduct
    ‪15 min walk‬
  • Place, Lake Vyrnwy
    ‪45 min drive‬
  • Airport, Chester (CEG-Hawarden)
    ‪34 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, individually decorated, desk, iron/ironing board

Standard Double Room

8.4 out of 10
Very good
(33 reviews)
  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, individually decorated, desk, iron/ironing board

Standard Twin Room

7.8 out of 10
Good
(6 reviews)
  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed

View all photos for Executive Double Room, Canal View

Executive Double Room, Canal View | In-room safe, individually decorated, desk, iron/ironing board

Executive Double Room, Canal View

8.0 out of 10
Very good
(11 reviews)
  • River view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

Twin Room

  • Sleeps 2

Double Room

  • Sleeps 2

View all photos for Superior Double Room

In-room safe, individually decorated, desk, iron/ironing board

Superior Double Room

  • Sleeps 2

Double Room With Canal View

  • Sleeps 2

Suite

  • Sleeps 2

Large Double Room

  • Sleeps 2

Twin Room With View

  • Sleeps 2

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About this property

Lion Quays Hotel & Spa

Along with 2 restaurants, this hotel has an indoor pool and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and a conference centre are on-site.
Lion Quays Hotel & Spa offers 82 accommodations with a safe and complimentary bottles of water. Each accommodation is individually decorated. Premium satellite televisions are provided. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us that they can't get enough of the helpful staff at Lion Quays Hotel & Spa. During your stay, you're just a quick walk from Lion Quays Spa. Enjoy features like free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy Modern European cuisine while dining at The Waterside
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Lion Quays Spa and a 2-minute drive from Pontcysyllte Aquaduct
Lion Quays Hotel & Spa offers its guests an indoor pool, a health club, and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Spa services, a terrace, and barbecue grills are also featured at the business-friendly Lion Quays Hotel & Spa. Self parking is free.

Smoking is allowed in designated areas at this 4-star Oswestry hotel.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.
The Waterside – This restaurant specialises in Modern European cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.
Cafe Ash – On-site café. Open daily.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: GBP 11.95 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Cafe Ash
  • The Waterside

Things to do

  • 4 outdoor padel courts
  • Bicycle rentals
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 34-inch TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: GBP 25.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 11.95 per person
  • Early check-in fee: GBP 25.00 (subject to availability)
  • Rollaway bed fee: GBP 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:30 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Lion Quays Waterside
Lion Quays Waterside Oswestry
Lion Quays Waterside Resort
Lion Quays Waterside Resort Oswestry
Lion Quays Hotel Oswestry
Lion Quays Hotel
Lion Quays Oswestry
Lion Quays
Lion Quays Hotel & Spa Hotel
Lion Quays Hotel & Spa Oswestry
Lion Quays Hotel & Spa Hotel Oswestry

Lion Quays Hotel & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 424 out of 1004 reviews
Rating 8 - Good. 295 out of 1004 reviews
Rating 6 - Okay. 145 out of 1004 reviews
Rating 4 - Poor. 86 out of 1004 reviews
Rating 2 - Terrible. 54 out of 1004 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

James

Stayed 2 nights in Jan 2026

4/10 Poor

Jez

Stayed 1 night in Jan 2026

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities
Thank you for the hospitality. Staff is very friendly and the service is good. Will definitely be back again.
Stayed 5 nights in Jan 2026

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, amenities
Clean room easy checkin and breakfast service with good access to swimming pool and gym
Stayed 5 nights in Jan 2026

2/10 Terrible

Adam

Stayed 2 nights in Jan 2026

8/10 Good

Tarlochan

Liked: Cleanliness, amenities
Clean, quiet. Decent breakfast.
Stayed 6 nights in Jan 2026

6/10 Okay

Jake

Stayed 1 night in Jan 2026

6/10 Okay

Sophie

Stayed 1 night in Jan 2026

6/10 Okay

Jonathan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The first night was lovely and put us in the mind set that we were going to have a brilliant stay. Al most of the staff were really good there was one or two that didn't have amazing costmer service and found it but a little bit of a downer on are stay. A smile and a helping hand means a lot and just how something is said can make so much of a difference. And its not fair on all the other staff that are doing an amazing job to be put down by one or tow bad eggs. The place is very pretty and an a good place to go.
Stayed 2 nights in Jan 2026

10/10 Excellent

Adam

Stayed 2 nights in Jan 2026

8/10 Good

Paul

Stayed 1 night in Nov 2025

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff, comfortable room and good breakfast; ample car parking.
Stayed 1 night in Dec 2025

10/10 Excellent

Yanetsi

Liked: Cleanliness, staff & service
I booked a weekend for my parents anniversary and they really enjoyed the staff was really friendly and the place really nice
Stayed 1 night in Jan 2026

10/10 Excellent

Francis

Stayed 1 night in Jan 2026

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Jan 2026

10/10 Excellent

CONSTANTIN

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice and clean room, friendly staff, clean areas, good food at the restaurant. I recomand it 👌 and definitely will be back Thanks
Stayed 3 nights in Dec 2025

10/10 Excellent

wayne

Liked: Cleanliness, staff & service, amenities
Have been many times and has always been great
Stayed 1 night in Dec 2025

8/10 Good

Tracy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room was clean, the pool area was lovely. But of advice, if you are fussy with pillows, take your own! Theirs were as flat as pancakes! We booked a canal view but didnt get one. The hotel wouldnt do anything the next morning as we hadnt said anything the previous night. I explained it was dark! My issue was, we booked and paid extra for a canal view and they knew we hadnt had one..so surely they should see that as their mistake. The pool area was really nice and relaxing, cant fault it. The communal toilets could have done with a good clean! All in all a nice stay
Stayed 1 night in Jan 2026

10/10 Excellent

KATHLEEN

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed 3 times before. We stayed again because we were so impressed with the dtaff and the service
Stayed 5 nights in Dec 2025

4/10 Poor

Mr John

Disliked: Cleanliness, property conditions & facilities, room comfort
Food was good, varied menu. Afternoon and evening menu was goid. Breakfast had plenty of variations and was self-service. ( Even people in PJ's getting food) Tables not cleaned properly,they felt sticky. Furniture was in a poor state, dirty chairs, however there did seem to be some newish ones, but we were unfortunately given a table with dirty chairs. The bedroom was below average, bed base was sticking out on the one side and not clipped together, marks on the wall, I'm not sure if they are being decorated but the paint work was patchy with blue showing through the lighter top coat. Dusty lamp shades .. unfortunately the housekeeping or the accommodation was not up to a 4* rating. Very disappointed.
Stayed 2 nights in Dec 2025

10/10 Excellent

louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, relaxing break. Good spa facilities, and great food.
Stayed 1 night in Dec 2025

10/10 Excellent

Rachael

Stayed 1 night in Dec 2025

6/10 Okay

Kim

Travelled with partner
Liked: Cleanliness, amenities
Clean room, lovely staff, spa was very busy but peak time, evening meal in Waterside restaurant was lovely and service excellent. Only reason I marked down on the stars was we couldn’t get 4g or WiFi and the water was off at the spa for 90 mins so couldn’t shower there. I had a treatment whilst I stayed excellent and would definitely book that again.
Stayed 1 night in Dec 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at Lion Quays resort
Stayed 1 night in Dec 2025

6/10 Okay

Samantha

Disliked: Cleanliness, property conditions & facilities
Room was dated and poor condition in some areas. We arrived to check in early and told we would be informed if room was ready early, it wasn't and considering we arrived at 1 I was confused as to why our room didn't seem to be cleaned until just before we gained access. Pool was cold and not what I was expecting from a spa experience.
Stayed 1 night in Dec 2025