See all properties

Best Western Plus Ottawa/Kanata Hotel & Conference Centre

2.5 star property

Choose dates to view prices

Photo gallery for Best Western Plus Ottawa/Kanata Hotel & Conference Centre

Exterior
Bar (on property)
Interior
Lobby
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Housekeeping
  • Laundry
  • Parking included

Explore the area

View in a map
1876 Robertson Rd., Ottawa, ON, K2H5B8
  • Queensway Carleton Hospital
    ‪1 min drive‬
  • Bayshore Shopping Centre
    ‪2 min drive‬
  • Canadian Tire Centre
    ‪9 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

8.4 out of 10
Very good
(5 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Room amenity

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

7.4 out of 10
Good
(6 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

8.0 out of 10
Very good
(3 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Hypo-allergenic bedding, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Non Smoking, Refrigerator

8.4 out of 10
Very good
(6 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 19 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace

Hypo-allergenic bedding, pillow-top beds, in-room safe

Suite, 1 King Bed, Non Smoking, Fireplace

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, pillow-top beds, in-room safe

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator | Hypo-allergenic bedding, pillow-top beds, in-room safe

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

8.0 out of 10
Very good
(24 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed) | Hypo-allergenic bedding, pillow-top beds, in-room safe

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Microwave (with Sofabed)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Suite, 1 King Bed with Sofa bed, Non Smoking, Microwave (with Sofabed)

7.6 out of 10
Good
(5 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Hypo-allergenic bedding, pillow-top beds, in-room safe

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

Lobby

Days Inn by Wyndham Ottawa West

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Restaurant
3.8 out of 5, Good, 1,003 reviews
The price is €62
includes taxes & fees
21 Sept - 22 Sept
Days Inn by Wyndham Ottawa West

About this property

Best Western Plus Ottawa/Kanata Hotel & Conference Centre

Suburban hotel with fitness centre and 24-hour front desk
An indoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a business centre and conference space.
Best Western Plus Ottawa/Kanata Hotel & Conference Centre offers 84 accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch LCD televisions come with premium cable channels and pay-per-view films.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Best Western Plus Ottawa/Kanata Hotel & Conference Centre. During your stay, you'll be within walking distance of Queensway Carleton Hospital. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy a bite to eat at High Fives Sports Pub, a family restaurant that serves American cuisine
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym
  • 10 minutes by car from Canadian Tire Centre and 9 minutes from Ottawa Hospital Civic Campus
  • Pets welcome for a fee (restrictions apply)
Best Western Plus Ottawa/Kanata Hotel & Conference Centre offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the eco-certified Best Western Plus Ottawa/Kanata Hotel & Conference Centre. Free self parking is available.

This Ottawa hotel is smoke free.

High Fives Sports Pub – This family restaurant specialises in American cuisine and serves breakfast, lunch and dinner. A children's menu is available. Happy hour is offered.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • High Fives Sports Pub

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Banquet hall
  • Built in 1972
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per accommodation, per day (maximum CAD 100 per stay)
  • Maximum 2 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per accommodation, per day (maximum CAD100 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Best Western Ottawa/Kanata
Best Western Plus Ottawa/Kanata
Best Western Plus Ottawa/Kanata Hotel
Best Western Plus Ottawa/Kanata Hotel & Conference Centre Hotel
Best Western Plus Ottawa/Kanata Ottawa
Best Western Plus Ottawa/Kanata Hotel Conference Centre
Best Western Plus Ottawa/Kanata Hotel & Conference Centre Ottawa

Best Western Plus Ottawa/Kanata Hotel & Conference Centre Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 294 out of 1001 reviews
Rating 8 - Good. 383 out of 1001 reviews
Rating 6 - Okay. 180 out of 1001 reviews
Rating 4 - Poor. 83 out of 1001 reviews
Rating 2 - Terrible. 61 out of 1001 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nyibango

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean with friendly staff
Stayed 1 night in May 2025

10/10 Excellent

Murry

Liked: Cleanliness, property conditions & facilities
Well maintained and attentive staff
Stayed 1 night in May 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable
Stayed 2 nights in May 2025

8/10 Good

Gloria, Peterborough

Travelled with family
Liked: Staff & service
The room was great however I had to get coffee pods from the front desk. The parking lot was full of large potholes. In general the property is tired.
Stayed 2 nights in May 2025

10/10 Excellent

Samer

Liked: Cleanliness
Stayed 2 nights in May 2025

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
While the room was clean and comfortable this property is in a poorly maintained condition. Externally it looks like a run down facility, inside is a little better. The front desk lady was lovely but it honestly needs to be updated.
Stayed 1 night in May 2025

6/10 Okay

Des

Stayed 1 night in May 2025

10/10 Excellent

Nyibango

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious
Stayed 2 nights in Apr 2025

2/10 Terrible

Tony

After checking in, room key not working, called receptionist no answer, come down she was talking to strangers, asked why Internet not, why not pick up the phone, busy , with un responsible behavior.
Stayed 1 night in May 2025

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities

S

The hotel refused to honour the paid reservation I had made with Expedia.
Stayed 1 night in Apr 2025

8/10 Good

Saverino

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, room comfort
I was really expecting it to be a below average hotel stay but it was surprisingly good. Hot shower with good showerhead. Mattress felt brand new and was supper comfortable and best of all the A/C unit was nice and quiet.
Stayed 1 night in Apr 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean.
Stayed 2 nights in Apr 2025

2/10 Terrible

Diony

Travelled with family
Disliked: Cleanliness
The unit is actually nice, but unfortunately, there are so many bed bugs—We have a lot of bed bug bites.
Stayed 1 night in Apr 2025

4/10 Poor

Branden

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Abdul Habib

Liked: Cleanliness, staff & service, property conditions & facilities
Aa
Stayed 1 night in Apr 2025

8/10 Good

Fredrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable for my stay
Stayed 2 nights in Apr 2025

10/10 Excellent

Christopher

Stayed 1 night in Apr 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible value for the money
Stayed 1 night in Mar 2025

8/10 Good

Vickie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall the room was fine. A little bit dated for the price of it. Smell in the hallway and there was broken door window at end of hallway that was just taped up. Parking was tight due to some snow banks still there and not removed yet.
Stayed 1 night in Mar 2025

10/10 Excellent

Catina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little outdated but rooms were clean, staff were friendly and location is good
Stayed 1 night in Mar 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities
Need to clean up outside
Stayed 1 night in Mar 2025

10/10 Excellent

S Carza Traffic Control, Haileybury

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly staff
Stayed 1 night in Feb 2025

4/10 Poor

Luke

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hotel was dirty, noisy and the heating controls in the room were broken and staff could not fix during the stay and did not offer to relocate us to a proper room. i would not stay here again
Stayed 2 nights in Jan 2025