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Homewood Suites by Hilton Ottawa Downtown

4.0 star property

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Photo gallery for Homewood Suites by Hilton Ottawa Downtown

Local cuisine
Property preview
Lobby
Exterior
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

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361 Queen Street, Ottawa, ON, K1R 0C7
  • Place, Parliament Hill
    ‪12 min walk‬
  • Place, Rideau Canal
    ‪12 min walk‬
  • Place, Canadian War Museum
    ‪12 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪22 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, Tempur-Pedic beds, in-room safe

Studio Suite, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(187 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, River View

Hypo-allergenic bedding, down duvets, Tempur-Pedic beds, in-room safe

Studio Suite, 1 King Bed with Sofa bed, River View

9.0 out of 10
Wonderful
(30 reviews)
  • River view
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Hypo-allergenic bedding, down duvets, Tempur-Pedic beds, in-room safe

Suite, 1 Bedroom, Non Smoking

9.0 out of 10
Wonderful
(40 reviews)
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

View from room

Suite, 1 Bedroom

9.2 out of 10
Wonderful
(19 reviews)
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Hypo-allergenic bedding, down duvets, Tempur-Pedic beds, in-room safe

Suite, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Hypo-allergenic bedding, down duvets, Tempur-Pedic beds, in-room safe

Studio Suite, 1 King Bed

9.8 out of 10
Exceptional
(25 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Homewood Suites by Hilton Ottawa Downtown

Hotel with free breakfast, near Byward Market Square
An indoor pool, a restaurant and a 24-hour fitness centre are available at this hotel. Free buffet breakfast, free WiFi in public areas and a free manager's reception are also provided. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.
Homewood Suites by Hilton Ottawa Downtown offers 171 accommodations with laptop-compatible safes and coffee/tea makers. Tempur-Pedic beds feature down duvets. 50-inch flat-screen televisions come with premium cable channels. Accommodation at this 4-star hotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

Children aged under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the free breakfast at Homewood Suites by Hilton Ottawa Downtown. During your stay, you're just a quick walk from Sparks Street. You'll find features such as free WiFi in public areas and a free manager's reception, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy local cuisine while dining at Tulip Restaurant & Bar
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a 24-hour business centre, 4 meeting rooms and conference space
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the overall comfort and cleanliness
  • 12 minutes by foot from Parliament Hill and a 3-minute drive from University of Ottawa
  • Cats and dogs welcome for a fee
Homewood Suites by Hilton Ottawa Downtown offers its guests an indoor pool and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Public spaces have free WiFi.

A 24-hour business centre and 4 meeting rooms are available. Event space at this hotel measures 4715 square feet (438 square metres) and includes conference space. The business-friendly Homewood Suites by Hilton Ottawa Downtown also features laundry facilities, dry cleaning/laundry services, and room service (during limited hours). Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Ottawa hotel.

Guests are served a free buffet breakfast daily. The hotel hosts a free manager's reception on selected days.
Tulip Restaurant & Bar – This restaurant specialises in local cuisine and only serves dinner.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (CAD 28.25 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • Tulip Restaurant & Bar

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 4,715 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Lift (107 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 17 floors
  • Banquet hall
  • Built in 2018
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchen
  • Late-night room service
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 19

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 70 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: CAD 28.25 per night (in/out privileges)
  • Pet fee: CAD 70 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Ottawa Downtown Aparthotel
Homewood Suites Hilton Ottawa Downtown
wood Suites Hilton Ottawa
Homewood Suites by Hilton Ottawa Downtown Hotel
Homewood Suites by Hilton Ottawa Downtown Ottawa
Homewood Suites by Hilton Ottawa Downtown Hotel Ottawa

Homewood Suites by Hilton Ottawa Downtown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 914 out of 1346 reviews
Rating 8 - Good. 301 out of 1346 reviews
Rating 6 - Okay. 81 out of 1346 reviews
Rating 4 - Poor. 25 out of 1346 reviews
Rating 2 - Terrible. 25 out of 1346 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

sunni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

2/10 Terrible

Rocco

Disliked: Staff & service, property conditions & facilities
I provided the negative feed back to the hotel. I’m sure they don’t care just gave the same scripted message as they give everyone. Response from hotel below. Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Residence Inn leadership team. Safe Travels,
Stayed 1 night in Sep 2025

10/10 Excellent

Tekin

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The recession was cheerful and smiling
Stayed 2 nights in Oct 2025

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed, nice breakfast buffet with courteous staff. Rooms are clean and enjoyed the kitchen option.
Stayed 2 nights in Oct 2025

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing walkable location. Pool, gym, free breakfast were great. Parking garage entrance is really low 5’9” so be careful renting a larger vehicle as it might not fit.
Stayed 7 nights in Oct 2025

10/10 Excellent

Xin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Parneet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Osarumen

Stayed 3 nights in Oct 2025

6/10 Okay

Joseph

Stayed 2 nights in Oct 2025

8/10 Good

Rheanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All services are excellent, except for their Breakfast buffet menu. We stayed two nights, and all food items are same breakfast for two days. Expecting that few menu should be different everyday.
Stayed 2 nights in Oct 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
What an amazing hotel. Super clean, lots of amenities, great restaurant and bar, close to everything and wonderful staff. I would highly recommend this location to anyone looking to spend time in our nation’s capital. We’ll be back!
Stayed 1 night in Oct 2025

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For context, I travel for business and pleasure monthly and frequently stay at Hilton hotels. This was a personal trip for 4 nights to visit family and I had my daughter with me. What I liked about the hotel is the large room, soundproofing seemed good, full kitchen (although we did not really use it this trip), exercise facility (large and lots of equipment for strength and cardio), and proximity to attractions and public transport options. The restaurant was pretty good overall, fast, and convenient. Some issues which made me score lower: there was hair in the shower when we arrived, the tissue box was empty and never refilled, and the swimming pool facilities (the pool itself was a good temperature and just long enough to do some reasonable laps - but there were no change rooms (very odd) and no hot tub).
Stayed 4 nights in Oct 2025

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2025

10/10 Excellent

Chris c, quispamsis

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible stay from the moment we checked in. Facility was great with everything anyone would ever need. Free breakfast had great options for everyone.Rooms were large and. Wet comfortable beds ! Would 100% recommend the Homewood suites Ottawa .
Stayed 2 nights in Oct 2025

10/10 Excellent

Kyoung Youl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Perry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would return to this hotel.
Stayed 3 nights in Oct 2025

10/10 Excellent

Satya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice hotel. The breakfast was not great. Mostly pre-packaged foods. Otherwose it was a great stay
Stayed 1 night in Sep 2025

8/10 Good

Elisa Longabela

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great 3 night stay. It was easy from the time we checked in and out. The room was very clean, bed comfortable, full size toiletries, kitchen equipped. Big room Walkable to all
Stayed 3 nights in Oct 2025

6/10 Okay

Chetan

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Clean and accessible. Room were quite big. Service wise it was not up to the mark Breakfast options were good
Stayed 2 nights in Oct 2025

6/10 Okay

Loralei

Business traveller
The room was fine but far from inviting and comfortable. I was disappointed with the room location because I had asked for a quiet room away from elevators. That was my only request, not a high floor or river view or anything else. At check in, I was assured that the room was consistent with my request. While it was not the first room across from the elevator, it was the very next one. When I went in, I found the dresser drawers open and quickly surmised that this was their natural state. The AC was very loud and, as seems to be usual, the gust from the vent was aimed largely at the bed. This time the air flow was so forceful as to blow papers off of the desk. There is no counter space in the vanity area. The tv faces the bed and there is not enough room to pivot so that you can watch from the sofa. The kitchen didn't have a kettle or measuring cup so I made tea by boiling water in a pot. A pitcher for the fridge would have been nice as no cold water came out of the kitchen tap. There was little gluten free at the breakfast - just whole apples/oranges and yogurt cups. After some awkward inquiries, I was offered gluten free toast. I don't like the policy of not being able to take food to the room (unlike most other hotels) as I like to catch up on work in the mornings and it is a pain to have to set up with my laptop in the breakfast room.
Stayed 3 nights in Sep 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Alisha

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location. Rooms were spacious, nice and clean. Great breakfast and friendly staff. Would recommend.
Stayed 3 nights in Oct 2025

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Jacqueline, Toronto

Stayed 17 nights in Aug 2025