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Hotel Emily

3.5 star property

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Photo gallery for Hotel Emily

Suite | In-room dining
Exterior
Interior
Hot stone massages, body scrubs, massages
Garden

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Breakfast available
  • Room service
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Plaza Independencia S/N, Col. Centro, Pachuca, HGO, 42000
  • Independence Square
    ‪1 min walk‬
  • Monumental Clock of Pachuca
    ‪2 min walk‬
  • Hidalgo Stadium
    ‪4 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | View from room

Standard Room, 1 Double Bed

  • 0.9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite | In-room dining

Suite

  • 0.9 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Double Room

Standard Double Room | Premium bedding, in-room safe, desk, iron/ironing board

Standard Double Room

  • 0.9 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

Premium bedding, in-room safe, desk, iron/ironing board

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite

Premium bedding, in-room safe, desk, iron/ironing board

Double Suite

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Single Room Standard

Premium bedding, in-room safe, desk, iron/ironing board

Single Room Standard

  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Emily

Family-friendly hotel with free valet parking and 24-hour business centre
This smoke-free hotel features a restaurant, a 24-hour business centre and a conference centre. Free WiFi in public areas and free valet parking are also provided. Additionally, a business centre, conference space and concierge services are on-site.
Hotel Emily offers 69 accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. 32-inch plasma televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Pachuca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hotel Emily. During your stay, you're just a quick walk from Independence Square. Enjoy features like free WiFi in public areas and free valet parking, plus a restaurant.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy a bite to eat at Restaurante Chips, a family restaurant that serves Mexican cuisine
  • Buffet breakfast served weekends for a fee
  • Motorhome/coach/lorry parking available for a fee
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • Steps from Independence Square and Monumental Clock of Pachuca
  • Airport shuttle service available for a fee
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. An airport shuttle (available 24 hours) is available for a fee. A vending machine, tour/ticket assistance, and concierge services are also featured at the family-friendly Hotel Emily. Self parking and valet parking are free.

This 3.5-star Pachuca hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekends from 7:30 AM and noon.
Restaurante Chips – This family restaurant specialises in Mexican cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • RV/bus/lorry parking (surcharge) on site

Food and drink

  • Weekend buffet breakfast available 7:30 AM to noon for a fee: MXN 180 for adults and MXN 110 for children
  • A restaurant

Restaurants on site

  • Restaurante Chips

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre

Spa

  • Body scrubs
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests planning to arrive before normal check-in hours are subject to room availability.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Emily

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MXN 100.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 180 for adults and from MXN 110 for children
  • Airport shuttle fee: MXN 2400 per vehicle
  • Rollaway bed fee: MXN 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel Emily offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Emily Pachuca
Hotel Emily
Hotel Emily Pachuca
Hotel Emily Hotel
Hotel Emily Pachuca
Hotel Emily Hotel Pachuca

Hotel Emily Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 326 out of 561 reviews
Rating 8 - Good. 178 out of 561 reviews
Rating 6 - Okay. 37 out of 561 reviews
Rating 4 - Poor. 11 out of 561 reviews
Rating 2 - Terrible. 9 out of 561 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
If your visiting as a tourist its best to stay by the clock tower in the historic district. This is where Hotel Emily is. There is another hotel with same owner, same furnishings, same bedding across the plaza called Hotel Crios. I stayed at BOTH on this same trip.j I paid more for the Hotel Crios to get a nice room and it had 2 balconies both overlooking the plaza. It was really large too! I was able to check in a few hours early. At Emily I paid somewhat less, I dont have the figure but the room was half the size at best. NO BALCONY, and the view of run down buildings behind and a barking dog in the house behind. A fence covered with broken glass separates. I went from a plaza great view to a lousy rear view with barking dog. . I also had to wait until 300pm to check in time. At Crios I got in 2 hours early. Each had a coffee machine where you get the first one free and the bag at Crious had everything and the one at Emily was different brand and missing items inside. Emily has a restaurant and Crios does not but I didnt eat there. I prefer to get out on the town. The floors at Emily are half floors, so you still have to walk up or down a 1/2 floor and that kind of stuff subjects you to more noise from open spaces. Not good for the elderly or those with limitations.
Stayed 2 nights in Feb 2025

10/10 Excellent

anabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, clean and the staff very friendly!
Stayed 1 night in Feb 2025

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent location, walkable to shopping areas including the market and a variety of restaurants to please you palate. The personal is outstanding answering any questions and directing to possible places.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jorge, San Lorenzo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel Emily siempre ha sido mi hotel favorito en Pachuca, buen servicio al huésped, habitaciones cómodas y un buen restaurante.
Stayed 3 nights in Jan 2025

10/10 Excellent

Salvador

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 3 nights in Jan 2025

8/10 Good

Salvador

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
0k
Stayed 5 nights in Jan 2025

10/10 Excellent

MA DEL CARMEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Jan 2025

10/10 Excellent

mike

Stayed 10 nights in Jan 2025

10/10 Excellent

Velia

Stayed 7 nights in Dec 2024

10/10 Excellent

MA DEL CARMEN

Liked: Cleanliness, staff & service, property conditions & facilities
All the beautiful details in the hotel.
Stayed 2 nights in Dec 2024

10/10 Excellent

Coro

Liked: Cleanliness, staff & service, property conditions & facilities
In the centre of town, close to everything.
Stayed 2 nights in Dec 2024

8/10 Good

Juan

Stayed 1 night in Oct 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good
Stayed 2 nights in Oct 2024

10/10 Excellent

marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Huber

Stayed 2 nights in Oct 2024

10/10 Excellent

Rita L.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll definitely be back
Stayed 2 nights in Oct 2024

10/10 Excellent

Huber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The view

Beautiful view from my room looking at the clock square.
Stayed 1 night in Oct 2024

10/10 Excellent

RUTH BERENICE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

RUTH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice i liked
Stayed 1 night in Aug 2024

10/10 Excellent

Rodrigo

Liked: Cleanliness
All good
Stayed 1 night in Aug 2024

8/10 Good

ofelia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mucho ruidos en las noches
Stayed 3 nights in Aug 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel stay was excellent however, we had some issues with the restaurant, we stay 7 nights and had left to travel to another town after returning back from the other town we went back to hotel Emily and stayed 1 more night for a total of 8 nights. The issue that we had with the restaurant was they wanted to charges us for the ice for the room when my wife was having a discussion with the staff another employee started making ugly faces and rolling her eyes this was very rude and unacceptable. Also after receiving the bill for a breakfast meal we noticed that the waiter tried to overcharge us and I had ordered hotcakes the waiter gave only 1 syrup packet for 3 large hotcakes I asked for extra syrup and noticed that they were charging me for the extra syrup.
Stayed 1 night in Jul 2024

8/10 Good

Gary

Travelled with family
Liked: Amenities
The hotel part was excellent. The restaurant however was not. We stayed for 8 nights. The day we arrived we went to have breakfast and the waiter tried to overcharged us but before that we ordered pancakes and he brought 1 small packet of syrup which was not enough for 3 pancakes so we asked for some more and when the bill came we saw that we were charged for the extra syrup. So he overcharged us on the meal plus the charge on the syrup. Also this is the first and only one restaurant that wanted to charge us for an ice bucket when they do not have refrigerators in the room or a/c and the days were warm.
Stayed 3 nights in Jul 2024