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Aparthotel

The Waterfront Suites - Heritage Collection

5.0 star property

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Outdoor pool
Front of property
View from room
Paihia Sails – Three Bedroom Premium Suite (Located in different building) | In-room dining
Paihia Sails – Three Bedroom Premium Suite (Located in different building) | Private kitchen | Full-sized fridge, microwave, stovetop, dishwasher

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
100 Marsden Road, Paihia, 0210
  • Place, Paihia Wharf
    ‪3 min walk‬
  • Place, Paihia Beach
    ‪5 min walk‬
  • Place, Opua Forest
    ‪20 min walk‬
  • Airport, Kerikeri (KKE-Bay of Islands)
    ‪21 min drive‬

Room options

Suite, 2 Bedrooms, Ocean View

  • Ocean view
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Single Beds OR 2 King Beds

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom | Premium bedding, in-room safe, iron/ironing board, free cots/infant beds

Deluxe Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 2 Bedrooms

Premium Suite, 2 Bedrooms | Living area | LCD TV, DVD player

Premium Suite, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Single Beds OR 2 King Beds

View all photos for Penthouse, 3 Bedrooms

Penthouse, 3 Bedrooms | Premium bedding, in-room safe, iron/ironing board, free cots/infant beds

Penthouse, 3 Bedrooms

  • Ocean view
  • 3 bedrooms
  • Sleeps 7
  • 5 Single Beds OR 3 King Beds

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Exterior
Kingsgate Hotel Autolodge Paihia
  • Pool
  • Kids’ pool
  • Parking included
  • Free Wi-Fi
4.2 out of 5, Very good, 1,000 reviews
The price is €105
includes taxes & fees
19 Apr - 20 Apr
Kingsgate Hotel Autolodge Paihia

About this property

The Waterfront Suites - Heritage Collection

This smoke-free aparthotel features an outdoor pool, WiFi in public areas and conference space. Other amenities include self parking, concierge services and dry cleaning. Each apartment provides a kitchen with a fridge, a stovetop, a microwave and a dishwasher. Guests will appreciate conveniences, such as a washer/dryer and an electric kettle, while an LCD TV with digital channels and a DVD player provide a bit of entertainment.
The Waterfront Suites - Heritage Collection offers 15 air-conditioned accommodations with washers/dryers and DVD players. Beds feature premium bedding. Accommodation at this 5-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and hairdryers.

This Paihia aparthotel provides complimentary wireless Internet access. LCD televisions come with digital channels. Additionally, rooms include a safe and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an outdoor pool.
During your stay at The Waterfront Suites - Heritage Collection, you're just a quick walk from Bay of Islands. You'll find features such as an outdoor pool, dry cleaning service and a round-trip airport shuttle (surcharge). Built in 2006, this luxury aparthotel has 15 apartments over 3 floors. Each apartment includes amenities such as free WiFi and a kitchen.
  • Each apartment offers a kitchen, a washer/dryer and an LCD TV
  • Free WiFi
  • WiFi in some public areas for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Steps from Bay of Islands and Paihia Wharf
  • Airport shuttle service available for a fee
As a guest of The Waterfront Suites - Heritage Collection, you'll find an outdoor pool, barbecue grills, and tour/ticket assistance. Event space at this aparthotel measures 592 square feet (55 square metres) and includes conference space. WiFi is available in public spaces for a fee. The luxury The Waterfront Suites - Heritage Collection also features a garden, concierge services, and laundry facilities. For a fee, parking is available.

This 5-star Paihia aparthotel is smoke free.

Property amenities

Beach

  • On the beach

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Parking on site (surcharge; includes in/out privileges)
  • Limited on-site self parking

Family friendly

  • Babysitting (surcharge)
  • Free cot

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Toaster

Bedrooms

  • Premium bedding
  • Rollaway/extra bed: NZD 40 per day

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with digital channels

Outdoor areas

  • Barbecue grill
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • 592 square feet of conference space
  • Meeting room

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In the city centre
  • Near the ocean
  • On the bay
  • On the waterfront

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 15 units
  • 2 buildings
  • 3 floors
  • Built in 2006
  • Garden

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open daily from 8:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 40.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: NZD 40.0 per day
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:00 AM - 6:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The Paihia Sails Three Bedroom Premium Suite is located in a different building, 55 yards (50 meters) from the main property and does not have access to amenities such as the pool and barbecue facilities.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Waterfront Suites Heritage Collection Apartment Paihia
Waterfront Suites Apartment Paihia
Waterfront Suites Paihia
The Waterfront Hotel Paihia
Waterfront Suites
Waterfront Suites Heritage Collection Apartment
Waterfront Suites Heritage Collection Paihia
Waterfront Suites Heritage Collection
The Waterfront Suites Heritage Collection
The Waterfront Suites Heritage Collection
The Waterfront Suites - Heritage Collection Hotel
The Waterfront Suites - Heritage Collection Paihia
The Waterfront Suites - Heritage Collection Hotel Paihia

The Waterfront Suites - Heritage Collection Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 518 out of 648 reviews
Rating 8 - Good. 102 out of 648 reviews
Rating 6 - Okay. 13 out of 648 reviews
Rating 4 - Poor. 10 out of 648 reviews
Rating 2 - Terrible. 5 out of 648 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay. 1st time in NZ. Great place to stay and drive around the area or get ferry to explore Russel Island too
Stayed 3 nights in Mar 2025

10/10 Excellent

Graeme

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great clean property with friendly staff in a convenient location
Stayed 9 nights in Dec 2024

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent - lovely apartment with everything we needed. Really nice staff- friendly and really helpful. Thankyou
Stayed 7 nights in Dec 2024

10/10 Excellent

Karrina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quality Accomodation close to dining and wharf options.
Stayed 1 night in Nov 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a beautiful property. Very accessible to lots of dining options.
Stayed 3 nights in Oct 2024

10/10 Excellent

Sue

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Louise

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful with organising day trips
Stayed 3 nights in Aug 2024

10/10 Excellent

Corey

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place to stay in Paihia - two bedroom apartment was ideal for the whole family and gorgeous views!
Stayed 1 night in Jul 2024

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, room comfort

Fabulous

We had a lovely comfortable, spacious suite close to shops and restaurants, on the waterfront and easy parking.
Stayed 1 night in Jul 2024

10/10 Excellent

Carol

Liked: Cleanliness, room comfort
Great place to stay nice and handy to restaurants and shops. Nicely presented and very clean, highly recommend to stay
Stayed 1 night in Jul 2024

10/10 Excellent

Mereana

Liked: Cleanliness, property conditions & facilities
Its amazing love the look of the whole room and suites. Everything complinets the rooms well.
Stayed 1 night in Jun 2024

10/10 Excellent

Jason

Stayed 1 night in May 2024

10/10 Excellent

Anna

Liked: Cleanliness, property conditions & facilities
The receptionist was lovely. Very helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Edmond

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

John

Travelled with partner
Rude aggressive receptionist. No view.
Stayed 5 nights in Mar 2024

8/10 Good

Gillian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Air con wasn’t working but otherwise a fabulous property and location
Stayed 1 night in Feb 2024

10/10 Excellent

Ann Marie

Liked: Cleanliness, room comfort

Exceptional

This is our second time staying here & it doesn't disappoint ,fabulous, spacious suites, Great location on the bay, close to all restaurants , the grounds are beautifully landscaped, secure underground parking, extremely friendly staff, would highly recommend
Stayed 3 nights in Feb 2024

10/10 Excellent

Isaac

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, good coffee next-door and Terra restaurant very close. Loved being so close to everything and the beach. Comfortable clean room. The pool was great for some morning exercise. We were very happy with our short stay here.
Stayed 1 night in Jan 2024

10/10 Excellent

Barry

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Alan

Liked: Cleanliness, room comfort

Lovely place - pity about the Wi-Fi

My wife and I stayed at the Waterfront Suites for three nights in October 2023. Our room was very nice and well-appointed, and the location was perfect. I would have rated it as five stars except for the very poor internet connection through the Wi-Fi. When I brought it up at reception, I was told to call an outside number (I have to say that the personnel were lovely – this is a management decision). As I didn't have a NZ phone, I had to call from reception. Of course, no one answered, and we had to put up with very slow, or non-existent internet access for our entire stay (I couldn’t even upload a single image). A good internet connection is essential these days, almost as important as electricity. Making the guest call a third-party service provider is akin to having to call the local electric company when the power is out. Waterfront management should improve the connection and take control of support.
Stayed 3 nights in Oct 2023

10/10 Excellent

Tina

Stayed 1 night in Oct 2023

10/10 Excellent

Grant

Liked: Cleanliness, property conditions & facilities
Great place we will be back.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic accommodation and location!
Stayed 1 night in Jul 2023