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Grupotel Orient

4.0 star property

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Photo gallery for Grupotel Orient

Bar (on property)
Reception
Terrace/patio
Property entrance
Indoor pool, outdoor pool, pool loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Carrer de la Duna, 3, Palma de Mallorca, Palma de Mallorca, Mallorca, 7600
  • Place, Hipotels Convention Centre
    ‪6 min walk‬
  • Place, Playa de Palma
    ‪8 min walk‬
  • Place, El Arenal Beach
    ‪18 min walk‬
  • Airport, Palma de Mallorca (PMI)
    ‪10 min drive‬

Room options

View all photos for Double Room (2 Adults)

Minibar, in-room safe, desk, free cots/infant beds

Double Room (2 Adults)

8.0 out of 10
Very good
(13 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room, Partial Sea View (2 Adults)

Minibar, in-room safe, desk, free cots/infant beds

Double Room, Partial Sea View (2 Adults)

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room Single Use, Partial Sea View

Minibar, in-room safe, desk, free cots/infant beds

Double Room Single Use, Partial Sea View

  • Partial sea view
  • 18 sq m
  • Sleeps 1
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Single Room

Minibar, in-room safe, desk, free cots/infant beds

Single Room

8.8 out of 10
Excellent
(3 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room Single Use

Minibar, in-room safe, desk, free cots/infant beds

Double Room Single Use

8.0 out of 10
Very good
(1 review)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room, Pool View (2 Adults)

Minibar, in-room safe, desk, free cots/infant beds

Double Room, Pool View (2 Adults)

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room Single Use, Pool View

Minibar, in-room safe, desk, free cots/infant beds

Double Room Single Use, Pool View

  • 18 sq m
  • Sleeps 1
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Grupotel Orient

A full-service spa, an indoor pool and an outdoor pool are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a restaurant, a fitness centre and a bar/lounge.
Grupotel Orient offers 272 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. 40-inch flat-screen televisions come with satellite channels. Bathrooms include a shower and hairdryers.

This Palma de Mallorca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An indoor pool, an outdoor pool, a children's pool and a hot tub are on site. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. The spa is equipped with Turkish bath/hammam.
During your stay at Grupotel Orient, you're just a quick walk from Playa de Palma. You'll find features such as free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 4 outdoor tennis courts, a gym and a sauna
  • 9 minutes by car from El Arenal Beach and 15 minutes from Mallorca Son Moix Stadium
  • Local-area shuttle service available for a fee
Some rates at Grupotel Orient are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Grupotel Orient offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 2045 square feet (190 square metres) and includes conference space. An outdoor pool, a children's pool, and a hot tub are also featured at the family-friendly Grupotel Orient. You'll have access to the health club at a partner property.

This 4-star Palma de Mallorca hotel is smoke free.

On-site venue – This buffet restaurant specialises in international cuisine and only serves dinner.

All-inclusive details

All-inclusive room rates at Grupotel Orient are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 4 outdoor tennis courts
  • Arcade/game room
  • Bicycle cleaning area
  • Bicycle equipment shop
  • Bicycle rentals
  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Mini golf
  • Mountain biking
  • Outdoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,045 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Spa treatment rooms
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1971
  • Electric bike charging
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Please note this property enforces a strict dress code in its dining outlets. In the evening, men should wear pants, long or short-sleeved collared shirts, and appropriate footwear.
Fee for in-room wireless Internet: EUR 5 per day (rates may vary). Fee for wireless Internet in public areas: EUR 5 per day (rates may vary).
Property Registration Number H-PM-2155
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grupotel Orient
Grupotel Orient Hotel
Grupotel Orient Hotel Playa de Palma
Grupotel Orient Playa de Palma
Grupotel Orient Playa De Palma, Majorca
Grupotel Orient Hotel
Grupotel Orient Palma de Mallorca
Grupotel Orient Hotel Palma de Mallorca

Grupotel Orient Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 108 out of 313 reviews
Rating 8 - Good. 149 out of 313 reviews
Rating 6 - Okay. 40 out of 313 reviews
Rating 4 - Poor. 11 out of 313 reviews
Rating 2 - Terrible. 5 out of 313 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

karam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , organized hotel and near to bus station and beach
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Nele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and perfect location!
Stayed 3 nights in Aug 2024
Verified

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely and relaxing stay

Clean hotel, friendly bar and reception staff. Pool was lovely (and quiet, during my stay!) Food was a little bit hit-and-miss with the all-inclusive, but there was generally a wide selection available.
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Ria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 3 nights in Aug 2023
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay BUT very noisy especially at night.
Stayed 5 nights in Apr 2025
Verified

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only a one night stay but comfortable & with a pleasant view - always a plus when you want to relax in the evening.
Stayed 1 night in Oct 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beds are very stiff and a little expensive for an all inclusive but the included drinks were good. The food was pretty good! Staff at the front desk was very friendly and the dining area staff were amazing.
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Jairo

Liked: Property conditions & facilities
Everything excellent!!
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Wayne Anthony

Excellent
Stayed 4 nights in Sep 2023
Verified

8/10 Good

Gina

Liked: Cleanliness, amenities
Quiet rooms, great breakfast buffet but our air condition wasn’t working. This is innacceptable in a place where you have 33 degrees every day.
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

Christian

Liked: Cleanliness, staff & service
Houskeeping was very annoying and came into the room several times without really knocking
Stayed 1 night in Jul 2025
Verified

8/10 Good

Siegfried

Liked: Cleanliness, staff & service, property conditions & facilities
💪
Stayed 3 nights in May 2023
Verified

6/10 Okay

Jessica

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is ok, but a lot could be improved with the facilities and warmness of staff. Had to pay cash for a towel deposit which was unexpected and didn't have any.
Stayed 2 nights in May 2024
Verified

8/10 Good

Andre

Liked: Staff & service, property conditions & facilities
War okay
Stayed 2 nights in Oct 2023
Verified

4/10 Poor

Jo

On a positive note first we were happy with the room, house keeping, bar area and the bar staff. On a negative note, we weren’t impressed with the food or the waiting staff. The food hardly warm and the quality of the ingredients was a lot to be desired on certain items. The crockery and glass ware not up to a clean standard. Waiting staff were busy but we were disappointed not to be offered a drink with our meal even though we tried to attract their attention. This also happened at breakfast time so we did not have a hot drink. Everyone else seemed to be offered. To be woken at 4am on two occasions by people returning to their rooms, shouting and singing and banging around etc not acceptable, this lasted for between 45 and 60 minutes. All in all a disappointing experience. We were happy enough with the location etc but with the negatives we would not choose to return as we left disappointed.
Stayed 4 nights in Oct 2025
Verified

4/10 Poor

Marco

Liked: Cleanliness
Disliked: Property conditions & facilities
i was alone. the hotel gave me a very small room, the wifi did not work and the air conditioning made loud noise from outside. in the morningat 8 AM the cleaning women were very loud, they screamed in front of my door, the buckets clattered. the rooms are very keen of hearing.
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Sylvia

Liked: Cleanliness, staff & service, amenities
The restaurant and staff and choice of food was beyond my expectations, i would definitely rate that a 4 star. The spar facilities also fab! Hotel rooms i would rate a 3* as certain things are in need of an upgrade. Their was alot of noise all throughout the nights, "lots of knocking on doors, there was no consideration towards the other guests at all"! When notified reception, it was delt with very well however it's a constant turnover so the same problem with a different room, had minimal sleep over 2 of the nights. It was mentioned from a female member of reception staff that, we try and put all the old together on the same floor, "so what about young families with small children "do you also have a seperate floor for them"! Nobody likes to be put in a box only for you to accommodate the customer's you find matter the most!
Stayed 3 nights in Sep 2023
Verified

8/10 Good

Ramona

Liked: Cleanliness, staff & service, property conditions & facilities
Grupotel Orient in Mallorca advertises itself as a four-star establishment, but in reality, it is more akin to a good three-star hotel. While it was clean, the facilities have clearly aged and no longer meet the standards one would expect from a four-star property. The hotel staff were quite authoritarian, creating the impression that they were looking for any opportunity to impose rules, which negatively affected the overall experience. Another downside was the air conditioning system, which could not be adjusted to the desired temperature but was instead set according to the hotel's preference. Additionally, the pool and sun loungers were insufficient for the size of the hotel, which has seven floors. Even at the pool's opening time at 10 a.m., there was already a queue for sun loungers. On the positive side, the hotel is well-located, just a 15-minute walk from the beach. The beach itself was a true oasis of relaxation, with a beautiful sea that made the effort worthwhile. In conclusion, the hotel does not live up to its four-star rating, and the overall experience was mixed, with both positive and negative aspects.
Stayed 8 nights in Aug 2024
Verified

6/10 Okay

Jonathon

Liked: Cleanliness
Disliked: Staff & service
I’d rate this more as a 3-star than a 4-star hotel. Check in: The man on reception when we arrived was really nice and welcoming, no issues there. Don’t know his name but he was bald (sorry). Check out: Completely different story. There were three people on reception – a middle-aged brunette man, an older man sitting down, and an older woman – and they were honestly so rude. They tried to charge us an extra £1000, saying we hadn’t paid, even though we had the receipt right in front of them. Instead of even checking properly, the brunette guy and woman just kept repeating, “we wouldn’t have the bill if you’d already paid.” We had to message Expedia (who we booked through), and when Expedia called the hotel, the older guy answered and actually said, “I don’t know why the hell they’re calling you.” In the end, it turned out we were right and we had paid, but there were no apologies at all. They also tried to charge us for soft drinks during meals, even though we were all-inclusive. Again, once we pointed it out, they took it off, but still no apology. Other cons: Bed was really uncomfortable, food very repetitive, gym wasn’t great, and the pool was tiny. Pros: Room was clean, nice view, short 10 min walk to the beach. Most of the staff throughout our stay were actually really lovely – it was just the reception team on check-out that left a bad taste. Overall, I wouldn’t call this a 4-star experience and wouldn’t return.
Stayed 5 nights in Aug 2025
Verified

8/10 Good

Herman

Liked: Cleanliness, staff & service, amenities
Kamers tip top in orde. Goede bedden en heerlijke douche
Stayed 6 nights in Oct 2025
Verified

2/10 Terrible

Florian

Disliked: Cleanliness, staff & service, amenities
Buchung konnte nicht gefunden werden. Dann wurde mir ein nicht aufgeräumtes Zimmer gegeben. Dann wollte man mir ein Mittagessen verwehren dass aber in meinem all inclusive enthalten war. Ich warne vor diesem Hotel
Stayed 1 night in Oct 2025
Verified

8/10 Good

Torben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Godt hotel og god service

Godt hotel med god morgenmad og fin aftensmad. Ligger midt i “Tysker” Arenal. Eneste kritikpunkt herfra er at håndklæderne blev skiftet hver dag. Det er ikke særlig miljørigtigt, og overhovedet ikke nødvendigt.
Stayed 7 nights in Oct 2025
Verified

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Na Taponera

Rent, snyggt och prydligt. Inget att klaga på. Trevlig personal, fint städat på rummet förutom en dag (annan städerska dvs personnumret). Saknade dricksglas på rummet utöver tandborstglasen och någon form av skål så man kan sitta på balkongen och ta ett glas med lite snacks till. Ibland fick vi påfyllning med vatten på rummet och ibland inte. Bra frukostbuffé, saknade nötter och frön till yoghurten - mer sockerfria alternativ borde finnas. Överlag trevligt hotell.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Regina

Liked: Property conditions & facilities
Disliked: Staff & service
Das Servicepersonal wirkte leider oft lustlos. Essen nichts qualitativ kein Highlight, aufgrund des Budgets teilweise nicht frisch. Geschirr teilweise dreckig/fleckig. Lage war hingegen top und auch die Mitarbeiter an der Rezeption waren nett. Würden wieder buchen, allerdings das Abendessen weglassen.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Chloé

Liked: Cleanliness, property conditions & facilities

Bon hôtel

Bon hôtel si tu es proche de la plage, donc pratique. Le seul hic auquel je n’avais pas forcément fait attention au moment de ma réservation. Les doubles ne sont pas des doubles, mais deux lits simples, collées, pas très pratique et confortable. Au niveau de la restauration j’ai choisi la formule tout inclus et je ne regrette pas les plats variés en fonction des soirs, même si certains produits étaient là en continu, ça ne m’a pas dérangé. Par contre il faudrait peut-être voir le système de service des boissons car à chaque page, j’attendais au moins 10 ou 20 minutes avant qu’on vienne me demander ce que je voulais boire. Les chambres sont malheureusement pas très bien insonorisé, on entend les portes qui claquent la nuit des autres personnes de l’hôtel qui rentrent tard. Je recommande cependant, car grande piscine il y a souvent des transats.
Stayed 4 nights in Aug 2025