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BG Hotel Caballero

4.0 star property

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Photo gallery for BG Hotel Caballero

Indoor pool, outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas
Creator video
2 bars/lounges, poolside bar
Porch
Reception

Popular amenities

  • Bar
  • Hot tub
  • Parking available

Explore the area

Map
Carrer de Neopatria, 3, Palma de Mallorca, Palma de Mallorca, Mallorca, 7610
  • Playa de Palma
    ‪3 min walk‬
  • Palma Aquarium
    ‪12 min walk‬
  • Platja de Can Pastilla
    ‪3 min drive‬
  • Palma de Mallorca (PMI)
    ‪4 min drive‬

Room options

View all photos for Standard Double or Twin Room, Partial Sea View

1 bedroom, minibar, desk, blackout curtains

Standard Double or Twin Room, Partial Sea View

7.8 out of 10
Good
(6 reviews)
  • 18 sq m
  • Partial sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 1 Bedroom

1 bedroom, minibar, desk, blackout curtains

Junior Suite, 1 Bedroom

  • 20 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Bedroom

1 bedroom, minibar, desk, blackout curtains

Junior Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Standard Single Room

Shower, rainfall showerhead, free toiletries, hair dryer

Standard Single Room

9.6 out of 10
Exceptional
(4 reviews)
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double or Twin Room

1 bedroom, minibar, desk, blackout curtains

Standard Double or Twin Room

8.4 out of 10
Very good
(20 reviews)
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Basic Triple Room

1 bedroom, minibar, desk, blackout curtains

Basic Triple Room

  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Double Room, 2 Single Beds

Superior Double Room, 2 Single Beds | 1 bedroom, minibar, desk, blackout curtains

Superior Double Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite

1 bedroom, minibar, desk, blackout curtains

Junior Suite

  • 20 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Large Single Sofa Bed

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Standard Double or Twin Room, Balcony, Ocean View | View from room

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  • Hot tub
  • Spa
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4.4 out of 5, Excellent, (1013)
The price is €181
for 1 room
includes taxes & fees
10 Aug - 11 Aug
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About this property

BG Hotel Caballero

Family-friendly hotel with full-service spa and private beach
This hotel features a full-service spa, an indoor pool and an outdoor pool. WiFi in public areas is free. Additionally, a restaurant, 2 bars/lounges and a fitness centre are on-site.
BG Hotel Caballero offers 308 accommodations with minibars and a hairdryer. Rooms open to furnished balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

This Palma de Mallorca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An indoor pool, an outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 14 years old are not allowed in the fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at BG Hotel Caballero. During your stay, you're just a quick walk from Playa de Palma. Features include free WiFi in public areas, plus 2 bars and 2 coffee shops/cafes.
  • Free WiFi
  • Enjoy Modern European cuisine at Bar, a buffet restaurant with garden views
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Indulge with aromatherapy, massages or hydrotherapy at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 4-minute walk from Playa de Palma and 6 minutes by car from Aqualand El Arenal
  • Casino, shopping centre and local-area shuttle service available for a fee
A private beach is featured. BG Hotel Caballero offers its guests a full-service spa, an indoor pool, and an outdoor pool. There's a restaurant on site, as well as 2 coffee shops/cafes and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a business centre and a meeting room. Event space at this hotel measures 861 square feet (80 square metres) and includes a conference centre. A children's pool, a hot tub, and a fitness centre are also featured at the family-friendly BG Hotel Caballero. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Palma de Mallorca hotel.

For a fee, guests can enjoy a buffet breakfast daily from 8 AM to 10:30 AM.
Bar – Overlooking the garden, this buffet restaurant specialises in Modern European cuisine and serves breakfast, lunch and dinner.
Snack – This poolside bar specialises in local cuisine and only serves lunch. Guests can enjoy al fresco dining (weather permitting). Open daily.

Languages

Catalan, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 1 metre
  • Street parking available
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Covered parking on site (EUR 10 per night)

Food and drink

  • Daily buffet breakfast available 8 AM to 10:30 AM for a fee: EUR 11 for adults and EUR 6 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bar
  • Snack

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Piano
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Fenced pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre (861 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 7 floors
  • Ballroom
  • Built in 1975
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 11 for adults and from EUR 6 for children
  • Covered self-parking fee: EUR 10 per night
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: EUR 4 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 8:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Caballero Hotel
Caballero Playa de Palma
Hotel Caballero
Hotel Caballero Playa de Palma
Caballero Hotel Playa De Palma, Majorca
Caballero Hotel Playa De Palma Majorca

BG Hotel Caballero Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 488 out of 1007 reviews
Rating 8 - Good. 400 out of 1007 reviews
Rating 6 - Okay. 79 out of 1007 reviews
Rating 4 - Poor. 28 out of 1007 reviews
Rating 2 - Terrible. 12 out of 1007 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well presented hotel with excellent staff.
Stayed 7 nights in Apr 2025

8/10 Good

Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful & friendly
Stayed 4 nights in Apr 2025

4/10 Poor

Vicky

Stayed 1 night in Mar 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort

Disappointing

Disappointing sums up my stay. Staff at check in ignored me when I arrived and when they did decide to check me in they were unfriendly and didn't provide any information about the property/amenities or where to go for the included meals etc. The aircon didn't work. The worst thing was the bed was the hardest bed I have ever slept on. I asked at reception for an extra duvet to make it more comfortable but when I went to ask at reception they were rude and said they were too busy so would send one to my room and it took over an hour to arrive. Some of the staff were nice but they did not make up for the staff who were rude. Overall I would describe the hotel as average so if you like a hard bed and don't expect helpful staff and get a cheap deal it would probably be ok but I won't be staying there again as it definitely doesn't deserve its 4 star status.
Stayed 5 nights in Apr 2025

6/10 Okay

Anna

Travelled with partner
Liked: Cleanliness, staff & service
At reception the staff was extremely nice and made us feel very welcome The property is nice in appearance and clean; however some maintenance on details and also cleanings of areas surrounding the pool is required The members of staff are really polite and keen to help in any way. The cocktails are nice. The food is the worst we ever had! Never tasted anything of this kind before and the wine is overpriced but not good at all! The cutleries, dishes are not properly cleaned; some of them were still dirty and also with water left, simply disgusting The standard of the restaurant not adequate for a 4 star hotel. We were upgraded to a nice room towards the pool; however the usb on the right of the bed didn’t work and we couldn’t recharge one of our mobile. All sockets are shucko and we couldn’t plug our adapter for my hair dryer since the air dryer within the ensuite is really ridiculous! Again not for a 4 star hotel. We contacted the receptionist to request an adapter and we were told they didn’t had one and when we checked out I was explaining to the receptionist who in all answer told me addios! Yes addios! And good luck to whom enters those doors if you are use to the standards of proper 4-5 star hotel A real pity for those hard working members of the staff
Stayed 1 night in Apr 2025

10/10 Excellent

Holger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect short vacation!

We've been visiting the Caballero for years and have never been disappointed. The food, rooms, and pool are all excellent and attentively run!
Stayed 7 nights in Apr 2025

10/10 Excellent

liza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to beach and public transport and taxi rank. Staff changed our coffe machine when it didnt work. Nice products in room evey day. Staff helped us as much as possible when we needed it. Very nice large selection on breakfast
Stayed 5 nights in Apr 2025

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, turn down service daily is a nice touch. My only con is the walls are so thin at least on the first floor. FYI you will need 10 euros for towels (refundable). Walking distance to the beach however getting to town you can take the 25 bus but it was full every time we tried to wait for it and taxis to town are between 18-30 euros.
Stayed 3 nights in Apr 2025

10/10 Excellent

Clare

Travelled with family
Liked: Amenities
Clean friendly and lovely food an excellection location near beach bars and restaurants
Stayed 5 nights in Apr 2025

8/10 Good

Mrs Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room spotless
Stayed 1 night in Mar 2025

10/10 Excellent

Awa

Stayed 1 night in Mar 2025

10/10 Excellent

Diem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed eating at the buffet everyday. The different themes made for a unique experience every dinner.
Stayed 3 nights in Mar 2025

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
fanatatic
Stayed 1 night in Oct 2024

10/10 Excellent

Annika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Jean-Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2024

10/10 Excellent

Rajneet Kaur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with attentive staff and fabulous pool areas. The room was quite small but was cleaned each day to a great standard. Good breakfast options, Would recommend this hotel.
Stayed 5 nights in Sep 2024

4/10 Poor

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely outside area around pool and cafe. Nice dining and public areas, very good breakfast. Pleasant and helpful staff. Single beds pushed together supposedly to make it a ‘Double Room’ useless ( they travelled) and poor mattresses. Noise from other rooms and corridors at night due to poor build quality soiled our room experience. Very clean however. Good location.
Stayed 3 nights in Sep 2024

10/10 Excellent

Mika

Business traveller
Stayed 5 nights in Sep 2024

10/10 Excellent

Tania

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice experience here, would totally recommend. A little bit loud at night but overall great place, everybody super friendly, clean, good food, good drinks, really close to public transportation. I would book it again next time, thank you!
Stayed 5 nights in Sep 2024

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, amenities
Great hotel, friendly staff, nice clean room comfortable bed. Great choice for breakfast. Would definitely return
Stayed 2 nights in Jul 2024

8/10 Good

METTE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2024

10/10 Excellent

Annabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Absolutely amazing! Will definitely be back
Stayed 4 nights in Jul 2024