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Perla Maya Hotel

2.5 star property

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Photo gallery for Perla Maya Hotel

Outdoor pool
Hallway
Restaurant
Exterior detail
Front of property

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Room service
  • Parking included
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
0 Avenida 6-69 Calle Del Rio, Zona 2, Panajachel, Solola
  • Place, Lake Atitlán
    ‪3 min walk‬
  • Place, Casa Cakchiquel Arts Center
    ‪10 min walk‬
  • Place, Panajachel Municipal Market
    ‪16 min walk‬
  • Airport, Quetzaltenango (AAZ-Los Altos)
    ‪77 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Queen Bed, Non Smoking

Deluxe Double Room, 1 Queen Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Double Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Triple Room, Multiple Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Classic Triple Room, Multiple Beds, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Family Room, Multiple Beds, Non Smoking

  • Sleeps 5
  • 3 Single Beds and 1 Queen Bed

View all photos for Premium Room, Accessible

Desk, iron/ironing board, free WiFi, bed sheets

Premium Room, Accessible

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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About this property

Perla Maya Hotel

Hotel with free breakfast, 5-minute walk to Lake Atitlán
This hotel features an outdoor pool, a restaurant and a 24-hour front desk. Free breakfast (local cuisine), free WiFi in public areas and free self parking are also provided. Other amenities include tour/ticket assistance and a garden.
Perla Maya Hotel offers 22 accommodations with fans. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower. This Panajachel hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Perla Maya Hotel. During your stay, you're just a quick walk from Lake Atitlán. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free local cuisine breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance and luggage storage
  • Just a 5-minute walk from Lake Atitlán and 6 minutes on foot from La Galeria
  • Airport shuttle service available for a fee
There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Perla Maya Hotel. Self parking is free.

Smoking is allowed in designated areas at this Panajachel hotel.

Guests are served a free local cuisine breakfast daily from 8:00 AM to 10 AM.
Perla Maya Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free local cuisine breakfast available daily 8:00 AM to 10 AM
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Perla Maya Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: GTQ 175.00 per person (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Perla Maya Hotel Panajachel
Perla Maya Panajachel
Perla Maya
Perla Maya Hotel Hotel
Perla Maya Hotel Panajachel
Perla Maya Hotel Hotel Panajachel

Perla Maya Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 96 out of 221 reviews
Rating 8 - Good. 58 out of 221 reviews
Rating 6 - Okay. 29 out of 221 reviews
Rating 4 - Poor. 19 out of 221 reviews
Rating 2 - Terrible. 19 out of 221 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Mahnaz

Disliked: Cleanliness, amenities, property conditions & facilities
The entire night dogs barking. After AM the roosters joined dogs with loud noise. We stayed 4th floor which had no hot water to shower and water was barely coming out of shower or faucet. Extremely low water pressure and we didn’t have wifi in 4th floor. The blankets were extremely itchy . Medium friendly staff . Not recommend
Stayed 1 night in Aug 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service
We had a good experience with the hotel. But the staff was a little confused with my family and I hotel room. They were mixing up the rooms.
Stayed 1 night in Aug 2025

8/10 Good

jeymi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place is nice from outside and it has modest rooms, I didn't like the fact that I only saw one electrical outlet in the room, bathroom had 0. and no shampoo and conditioner, they only provide bar soap. The room has no ac but they provide me a fan, which help a lot. But overall the place is nice, nice staff, the person in the front was really nice and gave me recommendations ( I ask for ).
Stayed 1 night in Aug 2025

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet and safe, and the personal was very friendly.
Stayed 4 nights in Jun 2025

6/10 Okay

michelle

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so fake , they show pictures of different hotels and the area to stray people to them, there staff is the worse I have ever experienced in my entire life, having a handicap person traveling with us they don’t care about …. Will never recommend this place that should be removed from Expedia and all platforms.
Stayed 2 nights in Apr 2025

8/10 Good

EMERSON

Travelled with family
Liked: Cleanliness
El staff podría mejorar un poco su servicio en especial el del restaurante
Stayed 1 night in Apr 2025

8/10 Good

Mirtala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perla Maya

compliments to the staff! extremely friendly we enjoy our short stay! Highly recommend it!
Stayed 1 night in Apr 2025

10/10 Excellent

Jose

Travelled with family
Stayed 4 nights in Apr 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is very close to town and the hotel ticks all the basics that are needed. I'd stay there again if we return to the lake
Stayed 2 nights in Apr 2025

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Richard

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Richard

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Over priced for what we got

Booked a double bed and single bed, was given a 4 bed room. We had to double up one bed on top of the other to make room to walk. The decorative head board on the wall came off the wall when I was on the bed at night. They moved us to proper room the next night. No hair dryer, shampoos, wash cloth, bath Matt for shower, only one outlet in room. We asked and received a fan. Our last night there were ants in the room. We were in the third floor. And these ants bite! Good breakfast included. Cute cats on the property. And the owner/workers tried to accommodate us.
Stayed 3 nights in Mar 2025

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 4 nights in Feb 2025

8/10 Good

Keith

Stayed 2 nights in Mar 2025

10/10 Excellent

Rosa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perla Maya Hotel was in a great location! It was easy and walkable to restaurants. shopping and ferry locations. The hotel staff is very exceptional, they make your stay feel like home. Thank you Jose Manuel, Domingo, Tomas and Daniel for making us feel safe and also thank you kitchen staff Claudia and Michelle for great breakfasts. I will definitely return to this hotel next time I come to Panajachel!
Stayed 3 nights in Feb 2025

8/10 Good

Bart

Liked: Cleanliness, staff & service, property conditions & facilities
The property is clean and in a good location... The rooms are small & there are ants in the room. The reception is friendly but slow. Pretty typical for Latin America. The pool is very clean and modest in size, but there is no place to lay out and no furniture to do it on.
Stayed 1 night in Mar 2025

6/10 Okay

Celia

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was so amazing and attentive. Our first room had an ant infestation and the bathroom ceiling had mold which caused a smell in the bathroom. There was no extra toilet tissue and you have to ask them for it. There should always extra bathroom tissue in the bathroom especially when 5 people are staying in a room. The mattresses on the bunk beds were super thin and you could feel the wood on your back. Very uncomfortable. The staff saw our first review and immediately offered to move us to a new room. We moved to a new room and the staff was so gracious to move our things while we were at our outings. The second room was nice but the shower was backed up like the first room. The breakfast was the highlight of our stay and the view on the top floor. There were 2 options for breakfast included in our stay both delicious. There is some noise at night from the neighbors, dogs, cats and rooster. The rooster at 12am was really a bummer. It was hard to rest. I want to express how grateful and amazing the staff were.
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveller

Disliked: Room comfort

Many thing to improve. Far from main street

The best was Mingo and Dani, the receptionists. Super kind and frindly. Breakfast was good also. But many things to improve. Many Times nobody was at the deskfront in reception. Some mosquitoes there at the reception also. Only 1 plug hidden in the room. Curtains thin, so sun gets in early. Shower is not the best.
Stayed 3 nights in Feb 2025

6/10 Okay

Mynor, Red Deer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pictures online do not match the property. But actual property is quite nice
Stayed 2 nights in Feb 2025

10/10 Excellent

Jairo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel & Reasonable Price

We stayed one night with my family. The check in was fast and easy, the friendly staff made sure we had everything we needed. Highly recommended to friends and family
Stayed 1 night in Feb 2025

8/10 Good

Miriam

Travelled with family
Liked: Staff & service
It was nice especially the view from the terrace and even from our 3rd floor room. It’s on the one end of town but we didn’t mind walking and it felt safe. Showers took awhile to get hot and low water pressure but nice atmosphere. Perfect midrange option.
Stayed 5 nights in Feb 2025

6/10 Okay

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Too Noisy

Stayed 1 night in Feb 2025