2/10 Terrible
MICHAEL
Travelled with partner
20 Sept 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
After spending 7 nights, we strongly encourage you to avoid this hotel. Detailed review on google: (1) wife often travels with teddy bear that deceased family member (who loved to travel) gave her (perhaps odd but high sentimental value); (2) item goes missing from our room; (3) we tell reception, they promise to check with housekeeping and check laundry room right away; (4) next morning, they hadn’t checked but again promised to do so; (5) eventually checked, said it was not there and said it may have been sent to offsite laundry facility (very frustrating b/c they could have checked hotel right away to avoid it being sent offsite); (6) next day, told us that hotel *emailed* laundry facility (no response) but had not called them; (7) told them they need to take this seriously, to *call* the facility and for management to call us ASAP – they promised to do so and said they would “make it right” if they can’t find item; (8) checked out next morning, told no update but would call us ASAP; (9) 3 days later, no call or email so we emailed hotel; (10) 2 days later, hotel says facility did not have our item, apologized and to let them know if they can do anything to fix this; (11) we asked for discount (offered to repay it if our item was ever found); (12) 10 days later, completely ignoring us and management has never contacted us. Many other issues with room/hotel, but items being taken from our room and hotel not caring and now ignoring us is unacceptable.
MICHAEL
Stayed 7 nights in Aug 2025