Deceptive listing – total disappointment
We booked the most expensive room because the photos showed a beautiful balcony with a great view—that was the only reason we chose this hotel. When we arrived, there was no balcony. When we asked the front desk, they told us, “Don’t look at the pictures, read the description.” Seriously?
We spent hours trying to get a refund through Expedia while the hotel staff stalled, acted rude, and made zero effort to make things right. We had only booked one night, specifically for the balcony photos—but instead, we got scammed out of both our time and money. If you’re booking here based on the photos, don’t. It feels like they do this kind of thing all the time.