Quality Beach Resorts and Spa Patong

4.0 star property
VIP Access

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Photo gallery for Quality Beach Resorts and Spa Patong

Outdoor pool, open 7:00 AM to 9:00 PM, free pool cabanas, pool umbrellas
Property video
A hotel with multiple white buildings, a beach, and a clear blue sea.
Reception
Suite, 1 Bedroom (Patong) | Minibar, in-room safe, desk, iron/ironing board

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
186/20 Thaweewong Road, Patong, Phuket, 83120
  • Place, Patong Beach
    ‪2 min walk‬
  • Place, Bangla Road
    ‪5 min walk‬
  • Place, Jungceylon Shopping Center
    ‪9 min walk‬
  • Airport, Phuket (HKT-Phuket Intl.)
    ‪49 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Deluxe Room, 2 Single Beds, Balcony, Corner

  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

Deluxe Room, 1 Bedroom, Balcony, Pool View (Premium)

8.0 out of 10
Very good
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Deluxe Room, Pool Access (Premium)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Signature Room, 1 Bedroom, Balcony

8.0 out of 10
Very good
(1 review)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Suite, 1 Bedroom (Patong)

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Premium Suite, 1 Bedroom

  • 77 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Signature Suite, 2 Bedrooms (Grand)

  • 85 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

Deluxe Balcony Room

9.0 out of 10
Wonderful
(2 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Deluxe Balcony Twin Garden View

  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

Deluxe Balcony King Garden View

  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Deluxe Balcony King Pool View

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Deluxe Pool Front

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Family Premium Balcony

  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bunk Bed
  • Free Wi-Fi

Premium Quadruple Room, 1 Bedroom, Non Smoking, Pool View

  • 77 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Similar properties

About this property

Quality Beach Resorts and Spa Patong

At Quality Beach Resorts and Spa Patong, hit the nearby beach, dine on-site at James & Joyce Irish Pub or enjoy a drink at one of the hotel's 2 bars/lounges. Change of towels is available on request
Quality Beach Resorts and Spa Patong offers 88 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies or patios. This accommodation offers separate dining areas. 43-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and bidets.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 5 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy.
With your stay at Quality Beach Resorts and Spa Patong, you're connected to a shopping centre and just a quick walk from Patong Beach. You'll find features such as free WiFi in public areas, plus 2 restaurants and 2 bars.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Enjoy Irish cuisine at James & Joyce Irish Pub, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Patong Beach and 7 minutes on foot from Bangla Road
  • Airport, bus station shuttle and shopping centre shuttle service available for a fee
Quality Beach Resorts and Spa Patong offers its guests a kids' pool, an outdoor pool, a health club, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, meeting rooms, and coworking spaces. Spa services, a terrace, and a complimentary children's club are also featured at the family-friendly Quality Beach Resorts and Spa Patong. You'll have access to the outdoor pool and health club at a partner property. An airport shuttle (available on request), a shopping centre shuttle and a bus station shuttle are available for a fee. A complete renovation of Quality Beach Resorts and Spa Patong was completed in March 2022.

Smoking is allowed in designated areas at this 4-star Patong hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
James & Joyce Irish Pub – This bar specialises in Irish cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Happy hour is offered.
Isha Indian Restaurant – Overlooking the pool and garden, this restaurant specialises in Indian cuisine and serves lunch and dinner. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 8:30 AM to 9:30 PM on request
  • Bus station shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: THB 350 for adults and THB 200 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Isha Indian Restaurant
  • James & Joyce Irish Pub

Things to do

  • Bicycle tours
  • Bingo
  • Books
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Games
  • Health club
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Coworking space
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Doorbell and phone notification
  • Front entrance ramp
  • Hardwood flooring in public areas
  • No lift
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 4 buildings
  • 4 floors
  • At least 80% organic food
  • Built in 2018
  • Communal living room
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic drinking straws available
  • Reception hall
  • Renovated entire property - March 2022
  • Reusable cups
  • Rooftop garden
  • Some LED lighting used
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Outdoor shower
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Quality Beach Resorts and Spa Patong

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 3 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for THB 1500.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: THB 2000 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 350 for adults and from THB 200 for children
  • Airport shuttle fee: THB 1500 per vehicle (one-way, maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1500.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay, Google Pay and WeChat Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Quality Beach Resorts and Spa Patong offers transfers from the airport and bus station (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quality Resorts Patong Patong
Quality Resort Spa Patong Beach
Shanaya Beach Resort Spa Phuket
Quality Beach Resorts Spa Patong

Quality Beach Resorts and Spa Patong Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 55 out of 150 reviews
Rating 8 - Good. 28 out of 150 reviews
Rating 6 - Okay. 27 out of 150 reviews
Rating 4 - Poor. 18 out of 150 reviews
Rating 2 - Terrible. 22 out of 150 reviews

7.2/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Tamarrah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, staff were amazing and the special little treats made our holiday an amazing one.. from the honeymoon decorations and the birthday cake complete with signing happy birthday, it made us sad to leave... great place and will definitely stay there again.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Prime location - Right across the street from the beach. Amazing pool. Amazing room. The whole place has an amazing vibe. Super quiet at night - I was afraid I might hear party sounds all night but the hotel is very secluded and there is no noise. All the staff were awesome. A special shout out to Han who was extra helpful.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Bela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 out of 10 will definitely stay here again
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Ronalynne Tumaneng

Liked: Cleanliness, amenities, property conditions & facilities
I would recommend this place. Really clean and staff are very nice
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Nadir cinar

Liked: Cleanliness, staff & service, amenities
Perfecct
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Ameel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean friendly stuff good location and there is loud music in back of hotel
Stayed 9 nights in Aug 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

FRIENDLY STAFF

PERFECT HOTEL FOR LONG STAY VERY GOOD LOCATION AND GOOD FOOD AND NEAR TO EVERYTHING
Verified

8/10 Good

Tamer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value.
Verified

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! The location is fantastic, staff helpful and the property is idyllic. The shower water pressure was a bit touch and go, and our ac could have been quieter. Overall, was relaxing despite being in the thick of the hustle and bustle of Patong.
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Tobias

Liked: Cleanliness, amenities, property conditions & facilities
Great, always new water and coffee
Stayed 11 nights in Jan 2023
Verified

10/10 Excellent

Surjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close to all the entertainment and restaurants. The beach is just across the breach road. Bangla road is a 10min walk away. Great pool and pool bar. Staff are outstanding, service with a smile at all times. We will return soon.
Stayed 5 nights in Feb 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

CLOSE TO EVERYTHING

EVERYTHING WAS PERFECT I ENJOY MY STAY THEY UPGRADE ME TO POOL ACCESS ROOM
Verified

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tassa

It was a good stay except for some maintenance noise which was quite loud sometimes.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Maddison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again. Helpful and polite staff. Is a busy area so heads up! No parking or designated pick up! You just walk right up to it from the street. Can be loud at night depending on room location.
Stayed 4 nights in Jan 2024
Verified

6/10 Okay

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful with friendly staff The pool area is not typical hotel expectations to be able to laze about with no sun beds it is small (very) The rooms are spacious and clean, however the beds are crippling and the pillows horrendous.
Stayed 7 nights in Apr 2023
Verified

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place right in patong but feels like you are not. A few hiccups with drivers but ellie and staff couldn't do enough for me. Lovely people and ideal location. I will be back. Negative- only options of food are Indian or Irish.staff.
Stayed 5 nights in Aug 2023
Verified

10/10 Excellent

TIAN HOCK

Liked: Staff & service, amenities, property conditions & facilities
Enjoyed my family trip here at this Resort, it is located in a convenient area within walking distance to many food stalls or shopping and facing the Seaview was great. The resort is clean & well maintained (except with no lift access for our level) however staff will assist to carry any of our baggage for us without any issues. Would like to specially compliment Ms Elle (the receptionist) for her good kind hospitality & service, she speaks and understand English which is extremely useful and helpful in many ways to us during our stay there. Overall stay at this resort was blissful and enjoyable.
Verified

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hidden oasis in Patong

This hotel is like a little oasis in a busy area of Patong. Service is excellent, the decor and attention to detail is spot on. Swimming pool looks like a tropical pond at first but is actually very nice and quaint. Rooms are very clean and good value for money. Breakfast was okay but could be much better. It was served in the Irish pub on the roadside. Loud traffic. Breakfast should be served in their own restaurant as it's a nice setting.
Stayed 3 nights in Aug 2023
Verified

6/10 Okay

Stephen

Liked: Room comfort

Location,Location, Location

Great location on Patong Beach. Room was dated and had a smell problem so brought some incense candles from the shops and burnt those throughout the stay. WiFi connection was not very good and kept dropping out. Breakfast was simple but sufficient. Location was the best thing going for it and renovations required in some rooms.
Verified

10/10 Excellent

Lyndsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel! We stayed in a pool access room which was divine. Newly renovated resort, staff were wonderful, walking distance to everything we needed and straight across the rd from the beach. Absolute heaven! There was only two minor things, sometimes there was a smell coming from the bathroom pipes but the staff were very accomodating in fixing it. The other was the bed, king size but too hard for us. All in all though, a great holiday and we will go back again :)
Stayed 5 nights in Aug 2022
Verified

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the pool was well kept. Loud obnoxious live music plays every night from around 8 to around 1. It sounded like really bad karaoke and made it difficult to sleep. Also, the food at the two restaurants within the hotel were both awful. All the nice restaurants and good shopping are a good walk away. I would recommend staying further down on Patong beach.
Stayed 8 nights in Nov 2023
Verified

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A little worn on the edges but excellent value.

Perfect place to stay in Patong at the price point it's at. I would stay here again with the understanding the hotel is a bit old and feeling sorta run down. Overall it's a full 5 stars, but they had issues with staffing shortages, room mix ups, numerous broken light bulbs, leaking AC unit, etc. But the location is great and it's at an excellent price point for what you get compared to other options in the area... just go with the expectation that it's not shiny and brand new and you'll be beyond happy.
Stayed 4 nights in Jan 2023
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Discounted For a Reason

Definitely wouldnt recommend. Paid for a king size bed, and got 2 twins pushed together that wasnt level to each other. Internet is very spotty and terrible. Also the hotel has no rights to privacy. All your guest are forced to hand over IDs before they're allowed to visit. Only plus about this hotel is that its alot Patong Beach.
Stayed 8 nights in Mar 2025
Verified

2/10 Terrible

Russell

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Septic stench from drain plug in bathroom and noise unbearable
Stayed 11 nights in Sep 2022
Verified

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience I have ever had with a hotel in my entire life, as my first time travelling in my own I expect to have a safe place to arrive to but as I get to my hotel they have told me my booking is cancelled with no refund or any information & there’s nothing I can do apart from pay 3x the price I had already paid .. I booked my room months in advance at a discounted rate, they had clearly rented out my booked room for a more expensive price and then kick me out forcing me to go to a near by backpackers as every hotel near by was also booked after 30 hours on my plane without proper food or sleep it was a very stressful experience and only being 21 years old I didn’t have disposable extra money to spend on random hotels, the hotel also tried to blame Expedia which was not the case at all Expedia had no idea at all about the cancelled booking and when I called they even told me it was still booked! The hotel sent me a FAKE EMAIL pretending they were Expedia so the blame wasn’t on them for rebooking my room. Do not book with this hotel defiantly not 4 stars you can find so many nicer places around with kinder people