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Kapok Bacalar – Plant Based Hotel

3.0 star property

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Photo gallery for Kapok Bacalar – Plant Based Hotel

Jungle Cabin | Individually decorated, individually furnished, bed sheets
Casita | Individually decorated, individually furnished, bed sheets
Casita | Individually decorated, individually furnished, bed sheets
Hiking
Shower, free toiletries, towels, soap

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Breakfast included
  • Housekeeping
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
44 Oso Hormiguero, Carretera Chetumal-Cancun 4-5km, Bacalar, Pedro A. Santos, QROO, 77923
  • Place, Chacchoben Ruins
    ‪22 min drive‬
  • Place, Lake Bacalar
    ‪23 min drive‬
  • Place, Laguna Bacalar Ecological Park
    ‪52 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪89 min drive‬

Room options

View all photos for Jungle Suite

Jungle Suite | Individually decorated, individually furnished, bed sheets

Jungle Suite

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Casita

Casita | Individually decorated, individually furnished, bed sheets

Casita

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Jungle Cabin

Jungle Cabin | Individually decorated, individually furnished, bed sheets

Jungle Cabin

  • 40 sq m
  • Sleeps 4
  • 2 King Beds

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About this property

Kapok Bacalar – Plant Based Hotel

Hotel with free breakfast, in the vicinity of Lake Bacalar
This hotel features a restaurant, spa services and concierge services. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a garden and multilingual staff assistance.
Kapok Bacalar – Plant Based Hotel offers 8 accommodations with complimentary bottles of water and a ceiling fan. Each accommodation is individually furnished and decorated. Rooms have partially open bathrooms. Bathrooms include a shower and complimentary toiletries. Housekeeping is offered on a daily basis and in-room massages can be requested.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Kapok Bacalar – Plant Based Hotel features free breakfast, WiFi in public areas and self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy vegan cuisine while dining at Kapok Restaurant
  • Services include a concierge and luggage storage
  • On-site recreation includes hiking/biking trails
  • 7.1 mi (11.5 km) from Lake Bacalar
There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi. Spa services, multilingual staff, and a garden are also featured at Kapok Bacalar – Plant Based Hotel. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Pedro A. Santos hotel.

Guests are served a free continental breakfast daily from 8:00 AM to 10:00 AM.
Kapok Restaurant – This restaurant specialises in vegan cuisine.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A restaurant

Restaurants on site

  • Kapok Restaurant

Things to do

  • Hiking/biking trails

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Dock
  • Firepit
  • Garden
  • In a national park

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 steps to reach entrance
  • No lift
  • Stair-free path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Kapok Bacalar – Plant Based Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 12 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
The front desk at this property is open daily from 8:00 AM - 7:00 PM.
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Kapok Bacalar
Kapok Bacalar – Plant Based
Kapok Bacalar – Plant Based Hotel Hotel
Kapok Bacalar – Plant Based Hotel Pedro A. Santos
Kapok Bacalar – Plant Based Hotel Hotel Pedro A. Santos

Reviews

Kapok Bacalar – Plant Based Hotel Reviews

8.6

Excellent

8.6/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

9.8/10

Eco-friendliness
Rating 10 - Excellent. 7 out of 10 reviews
Rating 8 - Good. 1 out of 10 reviews
Rating 6 - Okay. 1 out of 10 reviews
Rating 4 - Poor. 0 out of 10 reviews
Rating 2 - Terrible. 1 out of 10 reviews

Reviews

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una experiencia única, en la mitad de la jungla, totalmente natural, con árboles dentro de la habitación. El personal superrrrrr atentos y amigables. El desayuno muy saludable y con ingredientes orgánicos. Mi única anotación es que al ser en la mitad de la jungla y ecologista, pues no hay fumigación y se encuentran todo tipo de insectos dentro de la habitación y en las instalaciones.
Stayed 2 nights in Jul 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

great concept, disappointing stay

We wanted to find an opportunity to escape the hustle and bustle while we were in Mexico so we opted for Kapok based on its reviews. Unfortunately, I walked away ~50 bites. We noticed substantial amount of orange stain on the bottom of the curtain and bed sheet- the part that’s tucked under while the bed is made. I really wish we googled it right then to realize it’s pest stain. We expected some discomfort while being there, but pests weren’t a part of it. Bites on our body kept popping all over days after we left as though we were still getting fresh bites. We reached out to Kapok to rectify this issue and they insisted at they don’t have bed bugs. They said the stain was caused by termites and our bites are chaquiste mosquito bites. I don’t know of mosquito bites that would continue to pop up days after exposure. And even if the stain were from termites- why would that be okay to offer to guests? Overall extremely disappointed and would caution others to reconsider their booking or at last examine their room once they get there. Don’t go barefoot since it is in the woods and you could get stung by scorpions. Pros: tucked away, friendly staff, quiet Cons: tons of bites (whatever the culprit it should be a no), expensive vegan meals (USD150 for 2 for 1 day), room smelled like sewage, room filled with smoke when kitchen is cooking, scorpion in shower, no AC, shower not private enough for women, rough road - wouldn’t recommend taking a small car
Stayed 2 nights in Jan 2024

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been built with great care & attention. The cabin structures are solid, beautifully enclosed and finished and still somehow they fit in with the environment. The staff were excellent and wow, the chef's vegan meals were superb. The location is quite deep off the main highway which is definitely a positive, as the location is silent apart from the sounds of nature and soft music in the dining area.
Stayed 2 nights in Dec 2023

10/10 Excellent

Cristal

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros- This place has beautiful rooms and shared spaces on an entirely unique property. It is far away from the crowds in the middle of the jungle on Laguna Bacalar. There was excellent vegan food served up to 3 times per day. The staff were friendly and quick to help set up tours or other wellness activities. They made a special meal for my son who was not feeling well. There are multiple ocean kayaks available to take out on the lagoon. It was an absolutely unforgettable stay. Cons/things to note- It is hard to get into the water at this site. Like much of Laguna Bacalar, it isn't really safe for kids or people with any mobility issues to safely access the water from the shore. Also this place is a 40 minute drive from Bacalar. I don't think you could get here without a rental car. I would highly recommend staying here.
Stayed 3 nights in Feb 2023

10/10 Excellent

Graham

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was much more remote than anticipated, but in a lovely way. Off the beaten path and far from the crowds and tourists is this gorgeous wonderland built into the jungle. If you want quiet, unique, and delicious plant based meals this place has it. Our only regrets are not firing up the tezmascal and spending more nights here.
Stayed 2 nights in Sep 2022

6/10 Okay

Stéphanie

Travelled with family
Stayed 1 night in Jul 2025

8/10 Good

Jorge Garcia, Tlajomulco De Zuniga

Liked: Cleanliness, staff & service, property conditions & facilities
Esta muy bien wl concepto. Dificil acceso
Stayed 2 nights in Jul 2024

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Merveilleux endroit.

L'accès es difficile mais c'est le prix a payer pour arrivé dans cet ecrin de verdure , au beau milieu de la jungle bordée par la lagune .les cabanes faites et décorés avec goût entre authenticité ,modernité et respect de la nature un site hors du temps ou on est tres bien accueilli.
Stayed 1 night in Nov 2023

10/10 Excellent

Chuy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, en medio de la selva y con una vista impresionante a la laguna. La atención es de primera, Lucas y Lety siempre están al pendiente de cualquier necesidad y atienden de una manera excepcional. Lugar muy tranquilo, exquisito, para relajarse y encontrarse, lleno de naturaleza, misticismo y 3 lindos gatos.
Stayed 2 nights in Aug 2022