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Royal Palms Hotel

3.5 star property

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Photo gallery for Royal Palms Hotel

Garden
Exterior
2 restaurants, lunch, dinner served; international cuisine
Property entrance
Coffee/tea maker, electric kettle

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Gym
  • Parking included

Explore the area

View in a map
24 Rosemont Avenue, Pembroke Parish, HM 06
  • Fort Hamilton
    ‪18 min walk‬
  • Elbow Beach
    ‪7 min drive‬
  • Royal Naval Dockyard
    ‪42 min drive‬
  • St. George's (BDA-L.F. Wade Intl.)
    ‪20 min drive‬

Room options

View all photos for Deluxe Suite (Mini)

Deluxe Suite (Mini) | Living area | 42-inch Smart TV with cable channels, TV, Netflix

Deluxe Suite (Mini)

9.6 out of 10
Exceptional
(9 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Superior Suite (Mini)

Superior Suite (Mini) | Premium bedding, in-room safe, individually decorated, desk

Superior Suite (Mini)

9.6 out of 10
Exceptional
(7 reviews)
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, individually decorated, desk

Deluxe Room

9.8 out of 10
Exceptional
(7 reviews)
  • 17 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Royal Palms Hotel

Hotel with 2 restaurants, near Fort Hamilton
Along with 2 restaurants, this smoke-free hotel has an outdoor pool and a fitness centre. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Other amenities include a bar/lounge, coffee/tea in a common area and a business centre.
Royal Palms Hotel offers 32 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually decorated. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Royal Palms Hotel. During your stay, you'll be within walking distance of Fort Hamilton. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy international cuisine with garden views at Ascots Restaurant, one of the property's 2 restaurants
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Just a 2-minute drive from Fort Hamilton and a few minutes from Admiralty House
Royal Palms Hotel offers its guests an outdoor pool and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre and meeting rooms are available. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Royal Palms Hotel. Free self parking is available.

This 3.5-star Pembroke Parish hotel is smoke free.

Guests are served a free buffet breakfast daily from 7 AM to 9:30 AM. The hotel hosts a free manager's reception daily.
Ascots Restaurant – Overlooking the garden, this fine-dining restaurant specialises in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Just 24 – Overlooking the garden, this restaurant specialises in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open selected days.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 9:30 AM
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Ascots Restaurant
  • Just 24

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 floors
  • 3 buildings
  • Built in 1901
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 1 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday:
  • Bar/lounge
  • Restaurant

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Royal Palms Hamilton
Royal Palms Hotel
Royal Palms Hotel Hamilton
Royal Palms Hotel Pembroke
Royal Palms Pembroke
Royal Palms Hotel Hotel
Royal Palms Hotel Pembroke Parish
Royal Palms Hotel Hotel Pembroke Parish

Royal Palms Hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 454 out of 531 reviews
Rating 8 - Good. 70 out of 531 reviews
Rating 6 - Okay. 6 out of 531 reviews
Rating 4 - Poor. 0 out of 531 reviews
Rating 2 - Terrible. 1 out of 531 reviews

10/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

NEIL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our quiet king bed comfortable suite. It was nice to make a cup of tea or coffee and enjoy it on our little private porch. All staff members were kind, accommodating and very sweet to us. Walking distance to Hamilton or a cheap and quick cab ride. Hotel offered a happy hour which was relaxing and an informative time with other guests. The grounds were friendly and inviting and beautifully maintained. Palomino restaurant had delicious food.
Stayed 4 nights in May 2025

10/10 Excellent

Marybeth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Charming smaller hotel. We’ll managed. The staff was very attentive to our needs. Much more personal attention than the larger resorts. Very nice breakfast included. Complimentary wine reception every evening too. Walkable to town and many restaurants as well as the bus station. A wonderful stay. Highly recommend.
Stayed 4 nights in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service are friendly and top notch. The courtyard gardens are beautiful with plenty of quiet spaces to sit and relax among the flowers, trees, butterflies and birds.
Stayed 3 nights in May 2025

10/10 Excellent

Mark

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Carol

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As our cab from the airport pulled up to the beautiful Royal Palms we were greeted by a warm, personable manger to welcome us. The service was incredibly good and the accommodations were distinctive and luxurious. We were pampered the entire visit.
Stayed 4 nights in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Property and staff were amazing. A little noisy in the mornings due to the scooter traffic, but that is inherent to the island for sure. Beutiful place and wonderful experience. Would recommend to others as well. -Thanks
Stayed 3 nights in Apr 2025

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely spot for exploring Bermuda

Lovely garden setting! Royal Palms had all we wanted; friendly staff, spacious room with comfortable bed and convenient location walking distance to downtown Hamilton. We would stay again!
Stayed 3 nights in Apr 2025

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 2 nights in Apr 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Disliked: Amenities
This is an old school hotel. Reminds me of a B&B. The room was pleasant but rather small. I found the a/c not responsive. The restaurant, Ascots, was excellent. Service was very good, including the housekeeping. The continental breakfast was adequate. My biggest complaint is that the pool was more ornamental than functional. I never used it.
Stayed 8 nights in Mar 2025

10/10 Excellent

Stanley, Richmond Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, outside gardens, peaceful and friendly staff. Good stay. Short Walk to downtown Hamilton and ferries and central bus station.
Stayed 2 nights in Mar 2025

10/10 Excellent

Samantha, Bellevue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 4 nights in Feb 2025

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful and friendly staff
Stayed 4 nights in Feb 2025

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2025

10/10 Excellent

Graham

Stayed 3 nights in Feb 2025

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay at Royal Palms Hotel

This was our 9th visit to Bermuda but our first stay at Royal Palms and we will return. It is a beautiful hotel, walking distance to Hamilton. Easy to get to restaurants, shops and both the bus and boat ferries. The staff at the hotel was one of the friendliest and most helpful of any other hotels we have stayed at. Special shout out to Greg who didn’t give up on connecting our DVD player to their TV so we could celebrate Groundhog day. The included breakfast was delicious and we appreciated their providing non dairy milk when we requested it. Highly recommend this hotel and my wife and I are looking forward to returning for another vacation.
Stayed 4 nights in Jan 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From arrival to departure every member of staff were friendly and helpful. A delightful garden to relax in and a high standard of cleanliness. I would stay again very happily.
Stayed 1 night in Jan 2025

10/10 Excellent

lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A lovely hotel that lives up to it’s five stars.

We selected this hotel based on previous reviews and on its location, which is close to Hamilton. We were not disappointed. It is an excellent hotel. It is small, intimate well maintained with very lovely and friendly service staff. We booked a mini suite and it was spacious and comfortable. The bed was particularly comfortable and both myself and husband slept very well. The property has beautiful gardens and lovely porches to relax. It also has very comfortable areas to enjoy their complementary early evening wine hour. The front office staff a particularly a lovely young woman named Jade Gracious and incredibly helpful. We thoroughly enjoyed our stay and we will return.
Stayed 4 nights in Jan 2025

10/10 Excellent

Becky

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable with personal touches

This charming hotel offers a delightful experience from start to finish. The rooms are spacious and comfortable, with a well-equipped kitchen (and coffee maker) and a cozy living area that makes you feel at home. The staff is exceptional - friendly, attentive and always ready with fantastic restaurant recommendations and seamless transportation arrangements. Overall, this hotel is perfect for those looking for a comfortable and welcoming stay in Bermuda, with personalized touches that elevate the experience. Also nice that it's so close to Hamilton (we visited during the off-season).
Stayed 4 nights in Jan 2025

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had a wonderful stay at the Royal Palms. Room and facility was clean and well kept. The staff was very friendly and always ready to help. The property gardens are beautiful, it was so peaceful to sit outside and relax, reading or just sitting on a swing. Stop and smell the roses, delightful. Access to Hamilton and ferry/bus terminals is an easy 10-12 minute walk (on sidewalks!) Public transportation got us most anywhere in Bermuda. We made friends at both the included breakfast and daily wine/beer happy hour.
Stayed 7 nights in Jan 2025

10/10 Excellent

Ariel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent choice for our family! From the moment we stepped out of the taxi, we felt welcomed and at home! We loved the cozy atmosphere of the hotel! The accommodations and grounds are gorgeous and clean! The staff was absolutely amazing! Everyone was friendly and happy to assist! The area is convenient and very walkable! I beyond recommend this property and would absolutely return in the future! We felt safe and very much taken care of during our stay! Thank you for an amazing experience!
Stayed 5 nights in Dec 2024

8/10 Good

Amit

Liked: Cleanliness
You’re rooms need a lot of improvement plus there’s not a proper control of the air conditioner
Stayed 2 nights in Nov 2024

8/10 Good

Nimisha

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone extremely polite and helpful
Stayed 2 nights in Nov 2024