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Mercure Perth On Hay

4.0 star property

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Photo gallery for Mercure Perth On Hay

Outdoor dining
Standard Room, 2 Single Beds | In-room safe, desk, laptop workspace, blackout curtains
Exterior
Daily buffet breakfast (AUD 29.5 per person)
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Business services

Explore the area

View in a map
417 Hay Street, Perth, WA, 6000
  • Place, Hay Street Mall
    ‪7 min walk‬
  • Place, Elizabeth Quay
    ‪9 min walk‬
  • Place, Murray Street Mall
    ‪9 min walk‬
  • Airport, Perth, WA (PER)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Balcony

7.8 out of 10
Good
(6 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Single Beds

7.2 out of 10
Good
(9 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(5 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 Queen Bed, Balcony

8.6 out of 10
Excellent
(7 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

7.8 out of 10
Good
(27 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(6 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room, 3 Single Beds

Standard Triple Room, 3 Single Beds | In-room safe, desk, laptop workspace, blackout curtains

Standard Triple Room, 3 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • 24 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Room, 1 King Bed, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(5 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed, Accessible, Balcony

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, Balcony

Superior Twin Room, Balcony | In-room safe, desk, laptop workspace, blackout curtains

Superior Twin Room, Balcony

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Mercure Perth On Hay

Hotel with a restaurant, steps from St. Mary's Cathedral
Along with a restaurant, this smoke-free hotel has a conference centre and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, conference space and concierge services. Housekeeping is available on request.
Mercure Perth On Hay offers 126 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas and includes dining tables. 40-inch Smart televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Perth hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Mercure Perth On Hay. During your stay, you're just a quick walk from St. Mary's Cathedral. You'll find features such as free WiFi in public areas, plus a restaurant and a coffee shop/cafe.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Options for a bite to eat include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include meeting rooms, a conference centre and a lift
  • Steps from St. Mary's Cathedral and Perth Concert Hall
There's a restaurant on site, as well as a coffee shop/cafe. WiFi is free in public spaces. Event space at this hotel measures 1981 square feet (184 square metres) and includes a conference centre. The business-friendly Mercure Perth On Hay also features concierge services, express check-out, and a lift. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Perth hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Mercure Perth On Hay has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 35 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; AUD 29.50 per person
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Dining table
  • In-room cot
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Conference centre (1,981 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 9 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: AUD 50
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 50
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 29.5 per person
  • Covered self-parking fee: AUD 35 per night
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Rollaway bed fee: AUD 50.0 per stay
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
WiFi is provided up to 1 MB for up to 4 devices.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Perth Travelodge
Travelodge Hotel Perth
Travelodge Perth
Perth Travel Lodge
Travel Lodge Perth
Travelodge Perth Hotel Perth
Travelodge Hotel
Travelodge
Travelodge Hotel Perth
Mercure Perth On Hay Hotel
Mercure Perth On Hay Perth
Mercure Perth On Hay Hotel Perth

Mercure Perth On Hay Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 344 out of 1001 reviews
Rating 8 - Good. 415 out of 1001 reviews
Rating 6 - Okay. 155 out of 1001 reviews
Rating 4 - Poor. 52 out of 1001 reviews
Rating 2 - Terrible. 35 out of 1001 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Angelique

Disliked: Cleanliness
Glasses and cups in room were not washed properly. Some staff seemed to care very little. Carpet dusty. Bathroom worn and dated.
Stayed 3 nights in Aug 2025

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room was clean and tidy and comfortable. The meals were not up to expectation, had lunch and dinner there. Service was quite poor for drinks, coffees and meals. Had to wait for long times to get served. We didn’t bother having breakfast there and went elsewhere.
Stayed 1 night in Sep 2025

8/10 Good

Rikhard

Stayed 3 nights in Sep 2025

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

4/10 Poor

Shane

Disliked: Property conditions & facilities

Renovate or Detonate

The room was over priced by $110/night The sofa foot was fixed , but the block off wood stuck out 75mm to 100mm just enough to stub your toes on.the bathroom was well dated. No vanity / cupboard storage. The light fitting over where your suitcase is stored was completely smash so you couldn't see inside the suitcase.
Stayed 5 nights in Sep 2025

8/10 Good

Kerrie

Stayed 2 nights in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, room comfort
Tanks for a most pleasant night. The overnight stay was great, we thoroughly enjoyed it .
Stayed 1 night in Sep 2025

8/10 Good

Rob

Stayed 3 nights in Aug 2025

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Aug 2025

6/10 Okay

Ritesh

Stayed 4 nights in Aug 2025

8/10 Good

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
The facilities are getting old and tired but the restaurant was good and the staff were lovely
Stayed 1 night in Aug 2025

10/10 Excellent

Mandeep

Stayed 2 nights in Aug 2025

4/10 Poor

Gregory Frank, Newtown

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms are extremely run down and very basic. Everything is clearly on the cheap and nasty side. Stained couches, bath tubs flaking paint, dirty stained refrigerator. The toilet paper supplied was worse than the Perth public toilets. The food buffet was good.
Surface of the bath peeling off
Dirt and stains of refrigerator
One of the main stains on the couch
Stayed 2 nights in Aug 2025

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Plenty of good options available and a comfy bed, what more could you ask for. ⭐️⭐️⭐️⭐️⭐️
Stayed 2 nights in Aug 2025

4/10 Poor

Andrew

Business traveller
Disliked: Staff & service, property conditions & facilities

Tired rooms, especially bathrooms. Poor value

This hotel is really tired and is situated in the 'ghetto' end of Perth. I had to change room because there was only a trickle of water from the shower (and no temp control). And when I tried to report it, the phone was faulty. Bathrooms and fittings are original (1985). For the price they charge, its an awful option. Never again
Stayed 2 nights in Aug 2025

6/10 Okay

Fanching

Liked: Staff & service
Stayed 1 night in Jul 2025

6/10 Okay

Allan

Stayed 2 nights in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent when we requested an upgrade to our room.
Stayed 1 night in Aug 2025

6/10 Okay

Allen

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
When the cost of additional buffet breakfast is 30 bucks per person, at the very least the food should be hot and not just luke warm. Decor in the room was very poor. Renovations must be long overdue.
Stayed 2 nights in Jul 2025

10/10 Excellent

John, ashwood

Stayed 2 nights in Jul 2025

6/10 Okay

Nadia

Liked: Staff & service
Great central location, within the free CAT zone, with a bus stop right in front of the hotel and only a 5-minute walk from the train station. The staff were friendly and helpful, and I was pleasantly surprised with a room upgrade at check-in. The room was spacious, featured a balcony, and offered a nice open view. While the stay was comfortable, the hotel would benefit from some renovations, particularly in the bathroom.
Stayed 5 nights in Jul 2025

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property ready for an upgrade as its looking a bit tired, particulalry the bathroom
Stayed 3 nights in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Satistfied
Stayed 3 nights in Jul 2025

10/10 Excellent

Ruya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was clean and was in a good area close to lots of activities
Stayed 3 nights in Jul 2025

6/10 Okay

Took Tai

Travelled with partner
Advantages: Good location and spacious room. Disadvantages: Poor management of hotel facilities. Shower by standing in bathtub with clogged drain, which was unacceptable. Cleaners incompetent and failed to carry out their job. Returned to room in evening and had to alert duty receptionist, which showed lack of cleaning supervision. Check out staff requires better training.
Stayed 5 nights in Jul 2025