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Best Western InnSuites Phoenix Hotel & Suites

2.5 star property

Choose dates to view prices

Photo gallery for Best Western InnSuites Phoenix Hotel & Suites

Lobby
Pillow-top beds, in-room safe, blackout curtains, iron/ironing board
Outdoor pool
Combined shower/bathtub, free toiletries, hair dryer, towels
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Pet-friendly
  • Housekeeping
  • Gym

Explore the area

Map
1615 E Northern Ave, Phoenix, AZ, 85020
  • Arizona Biltmore Country Club
    ‪6 min drive‬
  • Arizona Biltmore Resort - Links Course
    ‪6 min drive‬
  • Biltmore Fashion Park
    ‪7 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Double Bed, Non Smoking

Combined shower/bathtub, free toiletries, hair dryer, towels

Junior Suite, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room;with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room;with Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Studio, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Standard Studio, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed, Non Smoking

Combined shower/bathtub, free toiletries, hair dryer, towels

Junior Suite, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Living Room)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Living Room)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Studio, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Standard Studio, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Property amenity

Best Western North Phoenix Hotel

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.4 out of 5, Excellent, (1002)
The price is €98
for 1 room
includes taxes & fees
23 Jun - 24 Jun
Best Western North Phoenix Hotel

About this property

Best Western InnSuites Phoenix Hotel & Suites

Hotel in Phoenix with free breakfast and fitness centre
An outdoor pool, a fitness centre and Access to hot tub are available at this hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, concierge services and laundry facilities.
Best Western InnSuites Phoenix Hotel & Suites offers 120 accommodations, which are accessible via exterior corridors and feature a safe and free newspapers. Beds feature pillowtop mattresses. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Phoenix hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Best Western InnSuites Phoenix Hotel & Suites gets high marks from our customers. During your stay, you'll be close to Biltmore Fashion Park. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a business centre, a computer and laundry facilities
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the breakfast
  • 12 minutes by car from Grand Canyon University and 13 minutes from Phoenix Convention Center
  • Dogs welcome for a fee (restrictions apply)
Best Western InnSuites Phoenix Hotel & Suites offers its guests an outdoor pool, Access to hot tub, and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and limo/town car service. Free breakfast is served daily. A vending machine, multilingual staff, and concierge services are also featured at Best Western InnSuites Phoenix Hotel & Suites. Free self parking is available.

Smoking is allowed in designated areas at this Phoenix hotel.

Guests are served a free full breakfast daily from 6:30 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • No lift
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Early check-in is allowed based on room availability.

Access methods

Staffed front desk

Pets

  • Pets: USD 33.77 per accommodation, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 33.77 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

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Best Western InnSuites Phoenix Hotel & Suites Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 452 out of 1009 reviews
Rating 8 - Good. 277 out of 1009 reviews
Rating 6 - Okay. 161 out of 1009 reviews
Rating 4 - Poor. 72 out of 1009 reviews
Rating 2 - Terrible. 47 out of 1009 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Robert F

Travelled with partner
The last 2 nights lots of noise from upstairs kids bouncing around
Stayed 4 nights in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Nancy

Travelled with partner
Disliked: Amenities
A lot of the things in lobby and room were old or broken.
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Poor service

I arrived shorty before 10:00 p.m. and there was a sign on the door indicating that someone would be back in 20 minutes. This is utterly unprofessional.
Stayed 1 night in Mar 2025

6/10 Okay

Rachel

Stayed 2 nights in Feb 2025

10/10 Excellent

Ganesh Kumar, Deerfield

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good budget hotel
Stayed 1 night in Feb 2025

6/10 Okay

Jenny

Disliked: Property conditions & facilities
No housekeeping service, ceiling leaked, room phone did not work, smoke detector went off for 30 minutes. Staff was friendly, safe area but we will not return.
Stayed 3 nights in Feb 2025

10/10 Excellent

Tyna

Stayed 4 nights in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Stay somewhere else…

Booked a king, got a queen. Pool was nice but bubbles in hot tub didn’t work. Bathtub in very poor condition. Coffee machine broken at breakfast and what was offered was lukewarm. Would choose a different hotel if I came here again.
Stayed 1 night in Feb 2025

4/10 Poor

Joan, Casper

Disliked: Staff & service, amenities, property conditions & facilities
Smoke detector beeped three different nights and I did not get new room till third night. Desk had NO caffeinated coffee. No lotion. Desk was asked three times to change station in breakfast room on Sunday from church service to something else. Never did. At 9:30 Sunday morning-No orange juice. No bread- no butter. No yogurt. Said late delivery. Bad following days as well. No sprinklers in guest rooms. Bad. Bad. Bad
Stayed 6 nights in Feb 2025

6/10 Okay

Andrea

Stayed 1 night in Feb 2025

10/10 Excellent

Dinah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older but clean
Stayed 1 night in Feb 2025

6/10 Okay

Dana-Lorri

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Staff is good and polite as well as receptive. the property is in a great location but requires lots of upgrades to bring it a decent level for the price they are asking online aor over the phone .
Stayed 2 nights in Feb 2025

10/10 Excellent

Scott

Travelled with family and small children
Liked: Amenities
Good location, quiet, breakfast was good. Pool was warmest we’ve ever been in, not looking forward to other pools. The walls and floor could use a cleaning of the pool though. Rooms open up to outside.
Stayed 2 nights in Feb 2025

4/10 Poor

Kelly

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Internet did not work, very unfriendly staff, breakfast was out of most items
Stayed 3 nights in Feb 2025

4/10 Poor

Lawrence J

Disliked: Staff & service, amenities, property conditions & facilities
Understaffed and very hard to get to. Room was dirty and items were in disrepair
Stayed 2 nights in Feb 2025

6/10 Okay

Grace

Disliked: Cleanliness, room comfort

No return visit for us

The hotel is a bit tired looking. Our room layout was awkward making anything other than sleeping uncomfortable.
Stayed 2 nights in Feb 2025

8/10 Good

Brian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to sleep and location was great for our plans
Stayed 1 night in Feb 2025

8/10 Good

Ralph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a pleasant place to spend the night.
Stayed 1 night in Feb 2025

10/10 Excellent

Matthew

Stayed 1 night in Feb 2025

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manicured grounds clean rooms and facilities
Stayed 3 nights in Feb 2025

6/10 Okay

Mikko

Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms recently painted but would need a larger renovation. Thank you for the hot breakfast items but outside of those, pretty limited selection.
Stayed 1 night in Feb 2025

6/10 Okay

Vishal

Business traveller
Stayed 2 nights in Feb 2025

2/10 Terrible

Stephanie

Stayed 1 night in Feb 2025