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Hampton Inn & Suites Phoenix-Surprise

2.5 star property

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Photo gallery for Hampton Inn & Suites Phoenix-Surprise

Welcome to Hampton Inn & Suites, featuring a modern entrance with a prominent awning and neon sign, surrounded by palm trees and a well-maintained parking area.
Two single beds with white linens and headboards, a flat-screen TV, and a bedside table with a lamp and telephone.
Compact kitchenette with sink, coffee maker, kettle, and microwave.
Relax by the pool surrounded by palm trees and lounge chairs.
Enjoy meals in this elegant dining area with a long table and comfortable seating for all.

Popular amenities

  • Hot tub
  • Pet-friendly
  • Gym
  • Housekeeping

Explore the area

Map
14783 W Grand Ave, Surprise, AZ, 85374
  • Banner Del E Webb Medical Center
    ‪10 min walk‬
  • Surprise Stadium
    ‪5 min drive‬
  • Luke Air Force Base
    ‪16 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪47 min drive‬

Room options

View all photos for 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds, Accessible, Non Smoking | In-room safe, iron/ironing board, free cots/infant beds

2 Queen Beds, Accessible, Non Smoking

9.8 out of 10
Exceptional
(16 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two queen beds nonsmoking

Two queen beds nonsmoking | In-room safe, iron/ironing board, free cots/infant beds

Two queen beds nonsmoking

9.4 out of 10
Exceptional
(75 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for One king studio sofabed nosmoking

In-room safe, iron/ironing board, free cots/infant beds

One king studio sofabed nosmoking

9.4 out of 10
Exceptional
(20 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds, Accessible, Non Smoking

Studio, 2 Queen Beds, Accessible, Non Smoking | In-room safe, iron/ironing board, free cots/infant beds

Studio, 2 Queen Beds, Accessible, Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible, Non Smoking

Studio, 1 King Bed, Accessible, Non Smoking | In-room safe, iron/ironing board, free cots/infant beds

Studio, 1 King Bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Two qns studio sofabed nosmoking

In-room safe, iron/ironing board, free cots/infant beds

Two qns studio sofabed nosmoking

9.6 out of 10
Exceptional
(8 reviews)
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Enjoy a delicious buffet with a variety of dishes, including cheese omelets and sausages, served with utensils.

Holiday Inn Express Surprise by IHG

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.7 out of 5, Exceptional, (1010)
The price is €91
for 1 room
includes taxes & fees
7 Aug - 8 Aug
Holiday Inn Express Surprise by IHG

About this property

Hampton Inn & Suites Phoenix-Surprise

Hotel in Surprise with free breakfast and fitness centre
This smoke-free hotel features an outdoor pool, a fitness centre and a 24-hour business centre. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include Access to hot tub, coffee/tea in a common area and a business centre.
Hampton Inn & Suites Phoenix-Surprise offers 100 air-conditioned accommodations with a safe and coffee/tea makers. 32-inch LCD televisions come with cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.
Our customers tell us that they can't get enough of the free breakfast at Hampton Inn & Suites Phoenix-Surprise. During your stay, you'll be within walking distance of Banner Del E Webb Medical Center. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 12 minutes on foot from Banner Del E Webb Medical Center and a 4-minute drive from R.H. Johnson Center
  • Cats and dogs welcome for a fee
Hampton Inn & Suites Phoenix-Surprise offers its guests an outdoor pool, Access to hot tub, and a fitness centre. WiFi is free in public spaces. Business amenities include a 24-hour business centre and 3 meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1216 square feet (109 square metres) and includes conference space. Hampton Inn & Suites Phoenix-Surprise also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

This Surprise hotel is smoke free.

Guests are served a free full breakfast daily from 6:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,216 square feet of conference space
  • 24-hour business centre
  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2005
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 60 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8 AM to 10 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Hotel Phoenix-Surprise
Hampton Inn Phoenix-Surprise
Hampton Inn Phoenix-Surprise Hotel
Hampton Inn Suites Phoenix Surprise
Hampton Inn & Suites Phoenix-Surprise Hotel
Hampton Inn & Suites Phoenix-Surprise Surprise
Hampton Inn & Suites Phoenix-Surprise Hotel Surprise

Hampton Inn & Suites Phoenix-Surprise Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 688 out of 1006 reviews
Rating 8 - Good. 222 out of 1006 reviews
Rating 6 - Okay. 55 out of 1006 reviews
Rating 4 - Poor. 21 out of 1006 reviews
Rating 2 - Terrible. 20 out of 1006 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Lila Jennine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one of the staff were polite and helpful. We really enjoyed our two week stay & loved our pool time. So clean and inviting.
Stayed 14 nights in Mar 2025

10/10 Excellent

KayLynn

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed staying at the facility. The front desk attendant Lindy was especially helpful and very friendly. All companies could use a few Lindys working for them.
Stayed 1 night in Apr 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Early check in was a breeze Everything clean and in good working order Nice beds & bath towels Heating & AC work good
Stayed 1 night in Apr 2025

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, friendly and helpful staff, great breakfast and very clean and organized
Stayed 1 night in Apr 2025

10/10 Excellent

Elizabeth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Stephen Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Fine
Stayed 3 nights in Mar 2025

8/10 Good

AILIDH, Spring Creek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with the family on a weekend getaway. The property and room were nice. My kids enjoyed the pool. Our room could have been cleaned a little better. This room was loud. We could hear everything outside and in the hallway very clearly. The biggest negative we had was the room across the hall had a barking dog. Overall, it was a great area and place to stay. We would stay here again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Cheryl, LaGrange

Liked: Cleanliness
Stayed 4 nights in Mar 2025

10/10 Excellent

Teri

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Fri Sky staff, nice and clean, good breakfast
Stayed 1 night in Mar 2025

2/10 Terrible

Veronica

Wanted to speak to General Manager but manager was conveniently unavailable. Will not use this facility or any other Hilton affiliate in the future.
Stayed 3 nights in Mar 2025

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buccaneers central location in suprise
Stayed 1 night in Mar 2025

10/10 Excellent

Valerie J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Kelli

Stayed 1 night in Mar 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Jennene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun pool area!
Stayed 3 nights in Feb 2025

8/10 Good

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very loud footsteps from above all night.
Stayed 1 night in Mar 2025

10/10 Excellent

Carrie, Sioux City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is the room we were in was directly in front of the spotlights for the front of the building. Even with the darkening shade, my room looked like it was daytime all night. I used a sleep mask and all was good.
Stayed 5 nights in Feb 2025

10/10 Excellent

Thomas

Stayed 1 night in Feb 2025

10/10 Excellent

Casey or Ashley

Stayed 1 night in Jan 2025

8/10 Good

Roger

Travelled with partner
Liked: Property conditions & facilities
We enjoyed the personal touches-cookies, breakfast, friendly staff
Stayed 4 nights in Feb 2025

10/10 Excellent

Leonard

Stayed 1 night in Feb 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our go-to place in the Phoenix area

We had stayed at this Hampton before. It is super conveniently located off the 303, so it is an easy find/exit on our way to/from San Diego. Rooms are nice, breakfast is decent. Though it is on a busy street with railroad tracks across the street, noise has never been an issue.
Stayed 1 night in Feb 2025

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025