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Premier Residences Phu Quoc Emerald Bay Managed by Accor

5.0 star property

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Family Room, 2 Bedrooms | View from room
Apartment, 3 Bedrooms | In-room safe, individually decorated, individually furnished, desk
Private beach, white sand, sun-loungers, beach umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Kem Beach, An Thoi, Phu Quoc, An Giang, 920000
  • Place, Khem Beach
    ‪2 min walk‬
  • Place, Phu Quoc Prison
    ‪4 min drive‬
  • Place, Sao Beach
    ‪13 min drive‬
  • Airport, Phu Quoc (PQC-Phu Quoc Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony | In-room safe, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Balcony

9.2 out of 10
Wonderful
(17 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse, 2 Bedrooms, Private Pool

Penthouse, 2 Bedrooms, Private Pool | In-room safe, individually decorated, individually furnished, desk

Penthouse, 2 Bedrooms, Private Pool

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 135 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds

View all photos for Superior Suite, Balcony (2 King Bed)

Superior Suite, Balcony (2 King Bed) | In-room safe, individually decorated, individually furnished, desk

Superior Suite, Balcony (2 King Bed)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 80 sq m
  • Sleeps 8
  • 2 King Beds

View all photos for Superior Suite, Balcony (1 King Bed)

Superior Suite, Balcony (1 King Bed) | In-room safe, individually decorated, individually furnished, desk

Superior Suite, Balcony (1 King Bed)

  • City view
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

In-room safe, individually decorated, individually furnished, desk

Junior Suite, 1 King Bed

  • City view
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Balcony

Standard Room, 2 Single Beds, Balcony | In-room safe, individually decorated, individually furnished, desk

Standard Room, 2 Single Beds, Balcony

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Family Room, 2 Bedrooms

Family Room, 2 Bedrooms | In-room safe, individually decorated, individually furnished, desk

Family Room, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 107 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

View all photos for Apartment, 2 Bedrooms

In-room safe, individually decorated, individually furnished, desk

Apartment, 2 Bedrooms

  • City view
  • Sleeps 8
  • 1 King Bed and 2 Single Beds

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Private beach, white sand, sun-loungers, beach umbrellas
Vinpearl Resort & Spa Phu Quoc
  • On private beach
  • Pool
  • Spa
  • Kids’ pool
4.4 out of 5, Excellent, 919 reviews
Vinpearl Resort & Spa Phu Quoc

About this property

Premier Residences Phu Quoc Emerald Bay Managed by Accor

Catch some rays on Premier Residences Phu Quoc Emerald Bay Managed by Accor's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. Housekeeping is available on request.
Premier Residences Phu Quoc Emerald Bay Managed by Accor offers 745 accommodations with a safe and complimentary bottles of water. This individually decorated and furnished accommodation has separate sitting areas. Satellite televisions are provided. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach, a steam room and a fitness centre.

Guests aged under 14 years old are not allowed in the hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include hot stone massages, Thai massages, facials and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Premier Residences Phu Quoc Emerald Bay Managed by Accor. During your stay, you're just a quick walk from Khem Beach. You'll find features such as free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy local and international cuisine with garden views at Mercato, one of the property's 2 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with body treatments, manicures and pedicures or body scrubs at the spa
  • Services include a free children's club, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a private beach, a gym and a steam room
  • Just a 4-minute drive from Phu Quoc Prison and 9 minutes from An Thoi Cable Car Station
Step outside to unwind on the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Premier Residences Phu Quoc Emerald Bay Managed by Accor such as a complimentary children's club and an outdoor pool.

There are 2 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This luxury resort also offers a children's pool, a steam room and a fitness centre. Limited free parking is available on a first-come, first-served basis.

This 5-star Phu Quoc resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Mercato – Overlooking the pool and garden, this restaurant specialises in local and international cuisine and only serves breakfast. Guests can enjoy drinks at the bar. Happy hour is offered.
Clubhouse – This beachfront restaurant specialises in local and international cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Muse – Overlooking the ocean and pool, this rooftop bar only serves light fare. Happy hour is offered. Open daily.
Pool Bar – This poolside bar only serves light fare. Happy hour is offered. Open daily.
Play Ground – This lobby lounge only serves light fare. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: VND 450,000 per person
  • 2 poolside bars
  • 2 restaurants
  • 3 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Clubhouse
  • Mercato
  • Muse
  • Play Ground
  • Pool Bar

Things to do

  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Playground
  • Steam room
  • Water sports equipment
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • Lift (100 centimetre wide door)

More

  • 14 floors
  • 6 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with satellite channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Paper towels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: 50 per cent of room rate
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from October 22 2025 to December 31 2026 (dates subject to change):
  • Recreation facilities

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Premier Residences Phu Quoc Emerald Bay Managed by Accor

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 1323000.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 450000 per person
  • Early check-in fee: 50 per cent of room rate (subject to availability)
  • Rollaway bed fee: VND 1323000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Premier Residences Emerald Bay Managed AccorHotels Resort
Premier Residences Emerald Bay Managed AccorHotels
Premier Resinces Emerald Mana
Premier Residences Phu Quoc Emerald Bay Managed by AccorHotels
Premier Residences Phu Quoc Emerald Bay Managed by Accor Resort

Premier Residences Phu Quoc Emerald Bay Managed by Accor Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 166 out of 295 reviews
Rating 8 - Good. 89 out of 295 reviews
Rating 6 - Okay. 27 out of 295 reviews
Rating 4 - Poor. 7 out of 295 reviews
Rating 2 - Terrible. 6 out of 295 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Saskrita

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Was a great stay with my family. The Kids Club was exceptional, along with the pool! While it appears there is only a small section posted as "kids pool", there didn't seem to be an issue taking kids in the other pools as long as they were supervised. The private beach was also very accessible and never seemed too crowded. The free shuttle and access to transport was very convenient and appreciated. It is to note that this is a large resort, and while the service was great, don't expect the same level of service as a smaller 5 star hotel. Would easily return to this hotel as a very family friendly place.
Stayed 4 nights in Nov 2025

10/10 Excellent

Dayana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All was perfect
Stayed 6 nights in Oct 2025

10/10 Excellent

thi Thuy Loan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean
Stayed 7 nights in Oct 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay excellent service and staff
Stayed 4 nights in Sep 2025

6/10 Okay

Jody

Travelled with family
Disliked: Staff & service, property conditions & facilities
The property grounds including the pool, gardens and beach are stunning but there’s quite a few things that drag this place down and made our stay pretty unenjoyable to the point we wouldn’t return or recommend to any friends or family. - There are 3 waterslides and only the Under 10 year olds one is open. Apparently it’s been under maintenance for ages and they wouldn’t say when it will be fixed. It was one of the reasons we booked, our teens were so disappointed - Our bed was saggy and uncomfortable on either side with a large lump in the middle - obviously old and worn out - There is a mattress topper that they’ve put on top to try and increase comfort but it holds sand so even when our bed was freshly made by housekeeping, as soon as we laid on it the sand came up through the sheets it was so annoying! - There are literally nails sticking out of the floor where they have tried to fix the timber boards - There are all screws and dodgy patches on the bathroom vanity -definitely not what you’d expect from a 5 star resort - Kept running out of hot water - Door between the rooms wouldn’t close properly - They tried to charge us for a extra breakfast despite us booking for 2 adults and 2 children (including their ages) The listing says free breakfast- there’s nothing saying that doesn’t apply to teens. It was super stressful and they were rude about it - The pool bar was supposed to be open at 2pm every day. We asked one day and waited 40 mins for someone to show up
Stayed 6 nights in Oct 2025

10/10 Excellent

Thanh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are friendly, helpful and professional. Their food was delicious too!
Stayed 2 nights in Oct 2025

8/10 Good

Ji Won

Liked: Property conditions & facilities
Could improve on cleanliness of the bedrooms
Stayed 2 nights in Sep 2025

10/10 Excellent

Khanh Phi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place anyone should be there
Stayed 3 nights in Aug 2025

8/10 Good

Khanh, South El Monte

Liked: Staff & service, property conditions & facilities
Staff and service are exceptionally excellent but cleanliness could be better.
Stayed 3 nights in Aug 2025

10/10 Excellent

Son

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here before COVID. On this second stay, the hotel did show some wear and tear, but overall, the room is still quite clean. The only disturbance is the construction of something nearby - jackhammers on full blast. There is also a new public beach, with a bar that is right next to the hotel. Some of unregistered guests even venture into the hotel/pool area - very unsafe. I hate that the hotel allows people to kayak right on the beach where swimmers are - also unsafe. At breakfast, the staff use swear words and you can hear them talk in the kitchen. - not very civilized. A lifeguard also talks on the phone to invite his relatives from the public beach to come over to the hotel to use its facilities - very unprofessional. The hotel should introduce perhaps a paper wristband to distinguish hotel guests from unregistered guests.
Stayed 1 night in Jul 2025

8/10 Good

michaela

Liked: Amenities
Great location. The penthouse was spacious and had an incredible view
Stayed 3 nights in Jun 2025

10/10 Excellent

Guia Marisa Cezar

Liked: Cleanliness, staff & service, property conditions & facilities
My man
Stayed 2 nights in Jun 2025

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2025

8/10 Good

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel, pools amazing and beautiful beach. Huge variety of food for breakfast but can feel a little busy and canteen like at times.
Stayed 6 nights in Apr 2025

10/10 Excellent

Ken, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Khem beach was gorgeous! Free access to Sunset town, with a great, clean night market. Kiss of the Sea show was spectacular!
Stayed 7 nights in Mar 2025

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Thi Xuan Huong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice holiday resort for relaxing!
Stayed 2 nights in Mar 2025

8/10 Good

Abdellatif, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, comfortable rooms with spacious balconies. Expansive pools offer space for everyone and stretch right to the beach. The buffet breakfast offers excellent choices, although the atmosphere is rather hectic manoeuvering around the crowds of people.
Stayed 3 nights in Feb 2025

10/10 Excellent

Vijay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty big place but nice...
Stayed 1 night in Feb 2025

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended. Private beach and free/fast shuttle to sunset town. Rooms were luxury and the gym was great. 10/10
Stayed 4 nights in Jan 2025

2/10 Terrible

Debra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We all got violently ill and checked out early The place is dirty under staffed and not what you describe it as False advertising about it should be removed from your site Trying to get. Refund like you promised would and that’s becoming an issue also Very disappointing
Stayed 6 nights in Dec 2024

10/10 Excellent

Larry, Eagan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Massive property.. Not sure i was expecting such a large property. With a large guest count as well. The beachfront is a large social gathering. The food and drink prices are inflated. But fair in my opinion. Its a large 5 star property. Nothing to be shocked about. Definitely a great place to visit for a couple of nights
Stayed 2 nights in Dec 2024

4/10 Poor

Van, Beresford

Stayed 3 nights in Sep 2024

10/10 Excellent

Evghenii

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very interesting and nice
Stayed 13 nights in Aug 2024

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service.
Stayed 3 nights in Jun 2024