6/10 Okay
Vishal
Travelled with family
14 Apr 2025
The overall aesthetics including hardware were good. Nicely appointed rooms, great large family style pools.
What needs improvement is the software.
There seems to be no sense of urgency or any call of action to your feedback.
Overall food was disappointing, IRD Hainan chicken rice was over cooked with no flavors, texture of taste.
Plisa the lady on the phone was not very accommodating as well as Boom the night duty manager.
Our sleep for 3 nights was disturbing due to the two beds been joint to make one king bed
Thank you for the upgrade to a pool room on the ground floor and bottle of wine as service recovery on the shortfalls but no one checked upon our comfort the following days if we were sleeping well or not.
Breakfast Ms Pai at the waffle station always had a grumpy and a non accommodating attitude if we requested for hot pancakes her answer was take the ones which are on display first, zero anticipation on guest request or needs
Jane at check in was professional and polite.
Overall our stay was a hit and a miss in many aspects we would want to return however it’s the food and the staff that also contribute to the entire experience which on this stay wasn’t good
Vishal
Stayed 3 nights in Apr 2025