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Surestay Plus By Best Western Pigeon Forge

2.5 star property

Choose dates to view prices

Photo gallery for Surestay Plus By Best Western Pigeon Forge

Free daily full breakfast
Microwave, coffee/tea maker
Desk, laptop workspace, iron/ironing board, WiFi
Business centre
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • Place, Xtreme Racing Center
    ‪3 min walk‬
  • Place, LeConte Center at Pigeon Forge
    ‪11 min walk‬
  • Place, Island at Pigeon Forge
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.8 out of 10
Excellent
(55 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(47 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.4 out of 10
Very good
(11 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.8 out of 10
Excellent
(72 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.8 out of 10
Good
(10 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

9.2 out of 10
Wonderful
(5 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

8.0 out of 10
Very good
(1 review)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 4

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Refrigerator, Non Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Pet Friendly Room, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Pet Friendly Room, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

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About this property

Surestay Plus By Best Western Pigeon Forge

Hotel with free breakfast, near Island at Pigeon Forge
A 24-hour business centre, free breakfast and free self-parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a vending machine. Housekeeping is available on request.
Surestay Plus By Best Western Pigeon Forge offers 65 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Our customers tell us that they can't get enough of the helpful staff at Surestay Plus By Best Western Pigeon Forge. During your stay, you're just a quick walk from Xtreme Racing Center. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • WiFi for a fee
  • Amenities include a 24-hour business centre and a vending machine
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 15 minutes by foot from LeConte Center at Pigeon Forge and a 3-minute drive from Island at Pigeon Forge
  • Cats and dogs welcome for a fee (restrictions apply)
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. Free self parking is available. A complete renovation of Surestay Plus By Best Western Pigeon Forge was completed in July 2023.

This Pigeon Forge hotel is smoke free.

Guests are served a free full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave

Conveniences

  • Limited-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (80 centimetre high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Renovated entire property - July 2023
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

The front desk is open daily from 6:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 3 (weight limit: 160 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Pet fee: USD 25 per accommodation (varies based on length of stay)
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
The front desk at this property is open daily from 6:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 584 out of 1142 reviews
Rating 8 - Good. 291 out of 1142 reviews
Rating 6 - Okay. 140 out of 1142 reviews
Rating 4 - Poor. 57 out of 1142 reviews
Rating 2 - Terrible. 70 out of 1142 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

leslie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kitchen w out everything nothing no cups nothing nothing really
Stayed 1 night in Oct 2025

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and spacious.The door into room was hard to open and shut. Nice breakfast area,; variety of things to eat and drink.
Stayed 2 nights in Oct 2025

2/10 Terrible

Dora

Disliked: Cleanliness, staff & service
Night front desk was great. Cleaning staff was tearbl
Stayed 4 nights in Oct 2025

2/10 Terrible

Floy

Stayed 1 night in Oct 2025

10/10 Excellent

John, Huntsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside needs a refresh, but inside was excellent.
Stayed 1 night in Oct 2025

10/10 Excellent

Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Def recommend this to all people that visit pigeon forge
Stayed 2 nights in Oct 2025

10/10 Excellent

Willis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed with the cleanliness of the entire facility. Staff was very friendly and helpful. We had to leave early for personal reasons, but thoroughly enjoyed our stay while there.
Stayed 3 nights in Oct 2025

8/10 Good

Jeremy

Stayed 2 nights in Sep 2025

4/10 Poor

Christine

Disliked: Cleanliness, property conditions & facilities
Not what i expected at all.
Stayed 2 nights in Oct 2025

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean, staff was friendly and curtious, beds were comfortable and breakfast was abundant and hot.
Stayed 3 nights in Oct 2025

6/10 Okay

Debbie

The breakfast was excellent
Stayed 2 nights in Oct 2025

6/10 Okay

Akshay

Liked: Cleanliness, property conditions & facilities
The hotel has positive and negative points Positive: The location is great. Views from the room is awesome. Super clean Negative: Kitchen is there but no utensils When asked they provided
Stayed 2 nights in Oct 2025

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay for the short time we wer there. Conveniently located to everything. Comfortsble beds.
Stayed 2 nights in Oct 2025

10/10 Excellent

irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly Room was spacious, clean and bed was comfortable. Breakfast was excellent. I would definitely stay here again or recommend to others
Stayed 1 night in Oct 2025

2/10 Terrible

ROGER

Travelled with family
Stayed 2 nights in Oct 2025

6/10 Okay

Caleb

Liked: Staff & service, property conditions & facilities, room comfort
The room was clean, bed was comfy. Breakfast was bad, eggs tasted fake, like they were made from powder, and the sausage had a strange flavor. If you're looking for comfort, this place is good, but don't expect much from the breakfast.
Stayed 1 night in Oct 2025

2/10 Terrible

Johnny or Tonya

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We had a horrible experience at this hotel! I DO NOT recommend! I booked 2 rooms for 2 nights and cancelled the 2nd night because neither room was clean. One room had someone's socks that were left in the bed & just covered up. Both rooms had hair in the bed, the floors were nasty. They did not mop the floors (we watched them cleaning the room beside ours), there was bugs in the bathrooms and in our room. My grandson had white socks on & the floor was so dirty the bottom of his socks was black. There was dried chili on the floor also. We all were awake all night because it just was so nasty, but we were unable to find a room, cabin, etc. anywhere else because it was during Fall Break & everywhere was booked so we had nowhere to go. I actually have pictures of his socks, the bugs & beds. Expedia was excellent in handling our dilemma and reservations. They actually refunded our 2nd night. Unfortunately, hotel management was not! YOU DO NOT WANT TO STAY HERE!!!!
Stayed 2 nights in Oct 2025

6/10 Okay

Bruce

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
ok
Stayed 4 nights in Oct 2025

8/10 Good

Darlene Lynnette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean & the staff were very helpful when we had to change rooms due to the previous room we had someone smoked in it.. overall nice stay.
Stayed 4 nights in Oct 2025

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

2/10 Terrible

Rosemaryie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to say that my safe is more important and it seems like the doors were punch or kicked cause there was big gaps in between plus we could see punches on it. I felt down from the chair that belongs to the desk because it was extremely loose. I’ll never will stay there again.
Stayed 2 nights in Sep 2025

6/10 Okay

Brian

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Superb staff but way overpriced room

Clean room. Nice Kitchen suite. Breakfast was not applicable but must be a hit for guests because very busy upon checkout. Smoke from outside came into the room air conditioner. Phone did not work to call front desk. Overall, it was just ok and served the purpose, but was way overpriced due to demand in the area for October and Fall Break. Staff was all friendly and outstanding!!!
Stayed 1 night in Oct 2025

6/10 Okay

Sarah

Travelled with family and small children
Disliked: Staff & service
I was in a room next to the ice maker and I have a 1 year old. Wasn’t ideal if you want any sleep. The bed was a matress on a metal bed frame (with no box springs) so my daughter knocked her head 3 times. The bed was not very comfortable and the pillows were horrible. The room was convenient and spacious but not all that comfy. You get what you pay for….
Stayed 2 nights in Oct 2025

6/10 Okay

Steve

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2025