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Surestay Plus By Best Western Pigeon Forge

2.5 star property

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Photo gallery for Surestay Plus By Best Western Pigeon Forge

Free daily full breakfast
Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi
Reception
Lobby
Free daily full breakfast

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Air-conditioning
  • Business services
  • 24/7 front desk

Explore the area

View in a map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • Place, Old Mill
    ‪11 min walk‬
  • Place, LeConte Center at Pigeon Forge
    ‪14 min walk‬
  • Place, Island at Pigeon Forge
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.8 out of 10
Excellent
(64 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(49 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.4 out of 10
Very good
(11 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.8 out of 10
Excellent
(77 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(12 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

9.2 out of 10
Wonderful
(7 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 2

Similar properties

Property grounds
Econo Lodge Pigeon Forge Riverside
Pigeon Forge
  • Pool
  • Hot tub
  • Breakfast included
  • Kids’ pool
4.4 out of 5, Excellent, 2,986 reviews
The price is €73
includes taxes & fees
6 Jul - 7 Jul
Econo Lodge Pigeon Forge Riverside

About this property

Surestay Plus By Best Western Pigeon Forge

A 24-hour business centre, a 24-hour front desk and free breakfast are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine. Housekeeping is available on request.
Surestay Plus By Best Western Pigeon Forge offers 65 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Our customers tell us that they can't get enough of the helpful staff at Surestay Plus By Best Western Pigeon Forge. During your stay, you're just a quick walk from Xtreme Racing Center. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • WiFi for a fee
  • Amenities include a 24-hour business centre and a vending machine
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 15-minute walk of Old Mill and LeConte Center at Pigeon Forge
  • Cats and dogs welcome for a fee (restrictions apply)
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. Free self parking is available. A complete renovation of Surestay Plus By Best Western Pigeon Forge was completed in July 2023.

This Pigeon Forge hotel is smoke free.

Guests are served a free full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (80 centimetre high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Renovated entire property - July 2023
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 3 (weight limit: 160 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per day
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 640 out of 1251 reviews
Rating 8 - Good. 316 out of 1251 reviews
Rating 6 - Okay. 154 out of 1251 reviews
Rating 4 - Poor. 60 out of 1251 reviews
Rating 2 - Terrible. 81 out of 1251 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2026
Verified

8/10 Good

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great location and courteous staff!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities
Nice clean room good breakfast alot to watch on TV and dog friendly was a plus
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

amanda

Liked: Cleanliness, property conditions & facilities
Room clean, staff amazing great stay
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities
The room was clean! The staff were so kind would definitely stay here again!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the location and stay
Stayed 4 nights in Nov 2025
Verified

6/10 Okay

Zach

Room was clean! pretty decent location! but the breakfast was not very good
Stayed 1 night in Mar 2026
Verified

8/10 Good

Dawn

Liked: Cleanliness, staff & service, amenities
Nice staff, clean room and great breakfast options.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service
Room was clean and the bed was very comfy, might not be one of your higher class hotels but definitely a bang for your buck!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities
Third time staying here and always clean and comfortable and nice staff.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great we'll definitely be staying again
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in and safe and clean and close to everything!
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Ymara

Liked: Staff & service
Disliked: Amenities
Good for price, breakfast included staff very gently.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Alfred

Liked: Cleanliness, amenities
Clean room, good breakfast.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, room comfort
Staff was friendly and pets are welcome
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Buffy

Liked: Cleanliness
Not in the best ‘area’
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

linda

Liked: Cleanliness, amenities, property conditions & facilities
room was clean and comfortable. very friendly and helpful staff! will stay there again!!
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and great staff
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Kristie

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Sandra

Awesome
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. It was convenient to everything in downtown pigeon Forge. The staff was very friendly and our room had everything that we needed.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities
Awesome price 39$$ for a clean room great deal thanks Expedia
Stayed 1 night in Jan 2026
Verified

8/10 Good

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
Room was great but the garbage trucks .
Stayed 1 night in Jan 2026
Verified

6/10 Okay

salvador

Liked: Cleanliness
Clean room
Stayed 1 night in Feb 2026
Verified

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and staff was friendly
Stayed 3 nights in Oct 2025