4/10 Poor
Michael
Travelled with partner
4 Sept 2025
2nd time at kasa. 1st time was amazing, just the opposite this visit....
Elevator broken so had to lug our luggage to the 4th floor after a 7 hour drive, no one on staff and customer service (California number) very sub par!!
Unit was smaller than reserved and when we left we forgot some items in fridge. Called and they said they had our stuff so we drove back too only getting half of what was in fridge! Young lady at the desk which I had to wait 10 minutes for her return said sorry but supposedly already had people in room so I wasn't aloud up too the room.....
Unfortunately we won't be back. Don't care how quaint the place is, if you can't provide good customer service, close your doors!
Michael
Stayed 3 nights in Aug 2025






















