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Aparthotel

Aldea Thai by Playa Moments

4.0 star property

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Photo gallery for Aldea Thai by Playa Moments

City view from property
Point of interest
Property entrance
Exterior
Property entrance

Reviews

6.6 out of 10

Entire apartment

1 bedroom1 bathroomSleeps 8269 sq m

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Mamitas Beach
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

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About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Aldea Thai by Playa Moments

At this aparthotel, hit the nearby beach, dine on-site at aldea thai pool bar or enjoy a drink at one of the aparthotel's 2 beach bars. The apartment boasts a private pool and offers free WiFi and a kitchen. Comforts include premium bedding and a pillow menu, and guests will also find conveniences, such as a fridge and a microwave.
This aparthotel offers 14 air-conditioned accommodations, which are accessible via exterior corridors, and features private pools and DVD players. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. A pillow menu is available. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a rainfall showerhead and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. 55-inch flat-screen televisions come with cable channels. Additionally, rooms include a safe and coffee/tea makers.

Recreational amenities at the aparthotel include an outdoor tennis court, an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

With your stay at this aparthotel, you're connected to the convention centre and just a quick walk from Playa del Carmen Main Beach. Enjoy features like free WiFi in public areas, free self-parking and a free manager's reception. This upmarket aparthotel has 14 apartments. Free WiFi and a private pool are available in the apartment.
  • Air-conditioned apartment with private pool, kitchen and furnished balcony/patio
  • Free WiFi and wired Internet
  • Free self-parking
  • Places for an enjoyable drink include 2 beach bars and swim-up bar
  • Take a swim in the outdoor pool
  • Services include babysitting, free food shopping service and a concierge
  • On-site recreation includes an outdoor tennis court and a gym
  • Steps from Quinta Avenida and 3 minutes on foot from Mamitas Beach
  • Airport shuttle service available for a fee
Aldea Thai by Playa Moments offers its guests an outdoor pool, an outdoor tennis court, and a fitness centre. You can enjoy a drink at one of the bars, which include 2 beach bars, a poolside bar and a bar/lounge. A free manager's reception is offered daily. WiFi and wired Internet are free in public spaces.

A terrace, multilingual staff, and tour/ticket assistance are also featured at Aldea Thai by Playa Moments. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4-star Playa del Carmen aparthotel is smoke free.

The aparthotel hosts a free manager's reception daily.
Aldea thai pool bar – On-site bar. Happy hour is offered.

Property amenities

Beach

  • White sand beach (direct access)
  • Free beach club nearby

Pool/Spa

  • Infinity pool
  • Massage
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas
  • Private pool

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage and a carport

Family friendly

  • Babysitting (surcharge)
  • Highchair

Restaurants on site

  • aldea thai pool bar

Kitchen

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Microwave
  • Oven
  • Toaster

Dining

  • 2 beach bars
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception

Bedrooms

  • Bedroom
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • 1 bathroom
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Towels provided

Living spaces

  • Communal living room

Entertainment

  • 55-inch flat-screen TV with cable channels
  • DVD player

Outdoor areas

  • Furnished balcony/patio
  • Terrace

Laundry

  • Laundromat nearby
  • Laundry detergent

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Free grocery shopping service
  • Guidebooks
  • Iron/ironing board on request
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Restaurant dining guides
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Connected to a convention centre
  • Connected to a shopping centre
  • In a shopping district
  • In an entertainment district
  • Near a health/beauty spa
  • Near a hospital
  • Near the airport
  • Near the ocean
  • Next to a golf course
  • On the waterfront

Things to do

  • Gym
  • Outdoor tennis court
  • Water sports equipment
  • Outdoor pool (guest access) nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Swimming nearby
  • Theme park nearby
  • Whale watching nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 14 units
  • Access via exterior corridors
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and key retrieval information; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

  • Pets and service animals are not allowed at Aldea Thai by Playa Moments

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Smoking

Smoking is not permitted

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 500.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 160 per vehicle (return, maximum occupancy 9)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
This aparthotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Aldea Thai Playa Moments Apartment Playa del Carmen
Aldea Thai Playa Moments Apartment
Aldea Thai Playa Moments Playa del Carmen
Aldea Thai Playa Moments
Aldea Thai By Moments Carmen
Aldea Thai by Playa Moments Apartment
Aldea Thai by Playa Moments Playa del Carmen
Aldea Thai by Playa Moments Apartment Playa del Carmen

Aldea Thai by Playa Moments Reviews

Reviews

6.6
Rating 10 - Excellent. 8 out of 29 reviews
Rating 8 - Good. 7 out of 29 reviews
Rating 6 - Okay. 5 out of 29 reviews
Rating 4 - Poor. 2 out of 29 reviews
Rating 2 - Terrible. 7 out of 29 reviews

6.8/10

Cleanliness

5.6/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, room comfort

Solid accommodations

Comfortable stay... not a 5 stat accommodation but it is very solid ... excellent locations... few steps from the beach and block from the strip. Some of the facilities are outdated, but decent property... decorations are nice and communication was solid.
Stayed 4 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel / resort!!! There is only one drawback and it’s not only for this reso
Stayed 9 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Súper hotel Invitado a volver a regresar Súper buena ubicación Súper grande y espacioso el cuarto que nos tocó
Stayed 4 nights in Mar 2021

2/10 Terrible

Verified traveller

Stayed 3 nights in Feb 2021

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
This was my 2nd time staying at this property. The location is great being a block to the beach and a block to avenida quinta. Good property but can use a few improvements in offering more things as their neighboring properties are providing more options and incentives.
Stayed 3 nights in Jan 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
The Suite was great but the hotel looks like it was under construction. Elevator wasn’t working, fountains were empty the whole week we were there and there were restoration at the lobby.
Stayed 8 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Nice pool and they get you directions and taxi if you need
Stayed 3 nights in Mar 2019

2/10 Terrible

Whitney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay anywhere but here!!!

The hotel was extremely run down. The mirrors had black paint splattered all over them. The sink in the bathroom leaked all over the bathroom floor when running. The tub had mold all around it’s edges. The pictures online are clearly very very old. The beautiful fountains were drained and filthy. The employees working there were not friendly. Our ocean view room was blocked by scaffolding and men painting. But i would say the worst part was that at 11:00 on the dot they send someone to your room to wait in there with you waiting for you to check out. Not once were we asked how our stay was or if we had a nice vacation. The guy came in to count towels and look over the extremely previously damaged apartment and not once asked how the trip was. It took 2 hours to check in as the first 3 apartments we were shown were in even worse condition then the one we finally stayed in. I’m not the type of person to write reviews ever but in this case I’ve been going to Playa for over 15 years and never stayed somewhere so run down and treated so horribly.
Stayed 3 nights in Nov 2018

6/10 Okay

Pini, Toronto, canada

Disliked: Property conditions & facilities

Nice and good location

nice apartment with the privet pool, good location, every two days cleaning service use to come and change towels and fix the beds. the only problem was the toilet flash was terrible, terrible and more TERRIBLE i become the plumber and add to fix it after every use handy men try to fix it but no luck. kitchen was good but no stove as they say. nice 3 smarts TV beautiful back yard with a privet pool but very cold water if water was heated then we could use it. bed's was not the best. staff was OK
Stayed 14 nights in Dec 2017

6/10 Okay

Mitch, Fort Worth, Texas

TOO NOISY!!

Constant construction noise all day long! There was a bar an restaurant below my room open till 3am every day!!!!!!!!!!!! Loud neighbors next door an walls paper thin!!
Stayed 8 nights in Dec 2017

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Playa condo

Place was beautiful, and in a great location. It was exactly what we needed for our family, and we would recommend it highly to anyone staying in Playa del Carmen. Only very slight negative was the seemingly random closing time of the swim-up bar at the pool. Not a big deal - just one night we were counting on a drink and snacks for the kids, and had to go put a shirt on and walk 50 metres. If that's the biggest complaint, you know things are great - and they were great!

10/10 Excellent

Nestor Rubén

Travelled with family
Liked: Cleanliness, room comfort

Vacaciones

Stayed 4 nights in Oct 2021

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
El lugar es excelente el personal de ai muy buen servicio,solo el personal que era mi coordinador la verdad muy decepcionado de el no me contestaba los mensajes y nunca lo miramos
Stayed 4 nights in Sep 2021

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Suite au décès de ma femme, j’ai été expulsé de ma chambre, j’ai dû louer un condo pour 2 semaine à mes frais, ils ont refusé de me reloger
Stayed 21 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities
Buena ubicacion, apartamentos amplios. La atencion del anfitrion deficiente, hubo un problema con una tuberia tapada y nunca se obtuvo respuesta, la solucionamos nosotros.
Stayed 8 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
El establecimiento no tiene servicio diario ni te cambia las toallas aún que no solicites. El lugar está en malas condiciones la pintura levantada y tiene moho.
Stayed 4 nights in Oct 2019

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 5 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service
Quise comunicarme varias veces con algún representante de playa moments y nunca se comunicaron. Se nos olvidó una maleta en el departamento y quisimos contactarlos para que nos ayudaran a recuperarla y nunca quisieron contestarnos ni llamadas ni mensajes. La limpieza era pésima, no eran para lavar un traste. Horroroso!!!
Stayed 4 nights in Feb 2019

8/10 Good

DSME, Zacatecas, Zac.

Travelled with group
Liked: Staff & service
Excelente ubicación...............................
Stayed 5 nights in Feb 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness
Limpieza deficiente. Buena ubicación. Servicios en habitación sin funcionar, teléfono y televisión
Stayed 3 nights in Feb 2019

2/10 Terrible

Erlend

Liked: Cleanliness
Disliked: Staff & service, room comfort

Ikke bestill hos Playa Moments

Aldea Thai er et leilighetskompleks og ikke et hotel! Flere tilbyr utleie her og et av disse selskaper er Plata monebts. Playa moments bryr seg ikke om sine gjester. Vi fikk et rom hvor det kun var en dør mellom rommene og vi hørte hver minste lyd, spesielt ettersom det var fest i naborommet de første 3 nettene av oppholdet. Vi sendte klager til Playa Moments på mail, men disse ble ikke besvart. De tok heller ikke telefonen når vi ringte, men svarte kun når resepsjonisten ringte. Bo gjerne på Aldea Thai, men ikke bestill oppholdet hos playa moments
Stayed 7 nights in Dec 2018

10/10 Excellent

Ana Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien!! Ubicación excelente!! Buen lugar!
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Staff & service

chambre ULTRA bruyante

Notre chambre était situé coté rue juste au dessus des cafés, donc bruyante de jour comme de NUIT
Stayed 9 nights in Dec 2017

4/10 Poor

Hector G

Disliked: Cleanliness, staff & service, room comfort

Mala experiencia

No hubo linpieza de habitacion diariamente, nunca reemplazaron articulos personales como shampoo, jabon, etc
Stayed 5 nights in Oct 2017

2/10 Terrible

LUIS ENRIQUE

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Muy mal servicio se quitan toda responsabilidad diciendo que son diferentes administraciones
Stayed 3 nights in Oct 2017