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El Patio Hotel

3.0 star property

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Photo gallery for El Patio Hotel

Beach nearby, white sand, beach cabanas
Interior
Exterior detail
Front of property
Property amenity

Popular amenities

  • Breakfast available
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Calle 26 Nte, Mza 59, Lt. 03, No. 320, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min walk‬
  • Mamitas Beach
    ‪5 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Room options

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About this property

El Patio Hotel

Hotel in Playa del Carmen, steps from Quinta Avenida
This smoke-free hotel features express check-out, tour/ticket assistance and a communal living room. WiFi in public areas is free.
El Patio Hotel offers 18 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and bidets. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the overall property condition at El Patio Hotel. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Features include free WiFi in public areas, plus breakfast (surcharge) and outdoor pool access.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance and luggage storage
  • Steps from Quinta Avenida and 5 minutes on foot from Mamitas Beach
As a guest of El Patio Hotel, you'll find tour/ticket assistance, express check-out, and a communal living room. WiFi is free in public spaces. You'll have access to the outdoor pool at a partner property.

This 3-star Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 11:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available from 10:00 AM to 10:00 PM (USD 120 per day)
  • Street parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:00 AM for a fee: USD 5.70 for adults and USD 5.70 for children

Things to do

  • Outdoor pool (guest access)

Family friendly

  • Access to nearby outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 4 floors
  • Built in 1999
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from noon - 4:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
This property's beach club is 600 yards (550 metres) away.

Access methods

Front desk (limited hours), lockbox

Pets

  • Pets and service animals are not allowed at El Patio Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 5.7 for adults and from USD 5.7 for children
  • Nearby parking fee: USD 120 per day (33 ft away; open 10:00 AM to 10:00 PM)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: PayPal
Cashless transactions are available
Heating is not provided
On-site parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from noon - 4:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at El Patio Hotel.

Property is also known as

Condohotel El Patio
Condohotel Patio
Condohotel Patio Condo
Condohotel Patio Condo El
CondoHotel El Patio Riviera Maya/Playa Del Carmen, Mexico
El Patio Apartments Apartment Playa del Carmen
El Patio Apartments Playa del Carmen
El Patio Hotel Playa del Carmen
El Patio Playa del Carmen
El Patio Hotel

El Patio Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 67 out of 196 reviews
Rating 8 - Good. 65 out of 196 reviews
Rating 6 - Okay. 35 out of 196 reviews
Rating 4 - Poor. 14 out of 196 reviews
Rating 2 - Terrible. 15 out of 196 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Natalia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Convenient and clean. Bathroom did not match the pictures.
Stayed 1 night in Feb 2024

4/10 Poor

Michael

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
On checkin we found a somewhat accommodating reception by the manager who ended up moving us to the building next door. At the time I was impressed as the building next door was much nicer than the Alma and Mar building. From there it kind of went downhill. They only provide one key and they have almost no reception presence. We ended up getting locked out of the hotel late at night when I had to leave the key with my son in the room. I called the building. Their response was “wait until another guest comes and then sneak in the door behind them.” After 40 minutes I ended up having to do just that. Second issue: There was NO internet in the room and not only did my daily reminders of that fact to hotel staff go unanswered, the manager actually started yelling at me on the third day of my request. I know. First world problems right? lol anyway. I pushed my flight back a day but I decided it was more pleasant to pay more money at another hotel AND repack AND move hotels AND unpack again rather than extend my stay for a single night. that pretty much says it all.
Stayed 4 nights in Feb 2024

2/10 Terrible

Victoria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
What I don’t like is that after 9 pm there was no water. I tried to contact the hotel but never got an answer back. Bedsheets were stained. What I did like is that it was close to everything.
Stayed 3 nights in Dec 2023

2/10 Terrible

Maria Zenaida

Stayed 6 nights in Dec 2023

2/10 Terrible

Julian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stinky
Stayed 1 night in Oct 2023

2/10 Terrible

Julian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my worst experience.
Stayed 1 night in Oct 2023

4/10 Poor

Alexis

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Niles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value and great location
Stayed 3 nights in May 2023

4/10 Poor

Steven

Stayed 8 nights in Jun 2023

2/10 Terrible

Joseph

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
hubo un corte de energía y la plomería no funcionaba para mi estadía, mechones de cabello de otra persona en la cama y en el baño
Stayed 1 night in Mar 2023

10/10 Excellent

Yadira

Stayed 2 nights in Dec 2022

10/10 Excellent

Lorne, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

2/10 Terrible

Alejandro

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ghostly reservation!

The hotel did not have my reservation! Blamed the system. Gave me a smaller unit than what I had reserved through your site, and paid slightly more.
Stayed 1 night in Dec 2022

10/10 Excellent

Yarileidy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very kind and attentive staff. Enjoyed every moment of my stay at Alma y Mar.
Stayed 4 nights in Dec 2022

8/10 Good

Helen M

Travelled with partner
Liked: Cleanliness, staff & service
This is a classic old style Mexican hotel. The bright colours, authentic tiling, & interior was pleasing. You can stay at a mc-resort and not know what country you are in. Not here. Must like Mexican music blaring, have patience with low water pressure, and the occasional smell from plumbing. Located off 5th avenue where people congregate. Food in the area is diverse and good. 5 mins walk to Maritsa beach which has a sandy bottom.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, room comfort

Good bang for your bucks

Simple clean room that has AC and TV Bathroom kinda dated but water was hot and for $23 a night I think it was great for that price I would definitely stay there again if I was to return
Stayed 10 nights in May 2022

4/10 Poor

Samantha

Travelled with partner
Disliked: Cleanliness, amenities
The room had a foul smell and was extremely dusty. Luckily i was only there for 1 night. This is definitely a 2 star property at best. Try soul beach or hacienda paradise for a similar price
Stayed 1 night in Mar 2022

4/10 Poor

Renee

Travelled with partner
Disliked: Amenities, property conditions & facilities
I knew because of the price this would not be a 4 star hotel Which was fine but what wasn't fine was the fact that the first room they put us in smelled like sewer and mold so I asked to be moved. Once we moved to different room that had a balcony thank goodness so we could leave the windup open to elevate the constant smell of the sewer. There were nit blankets for the bed only a top sheet, no hot water in the bathroom sink and when we asked for more towels we were told there weren't any because the maids had not brought them back from the laundry. When we are going to the beach we asked for beach towels which the info on the hotel said were included we were told there weren't any. The only thing good about this hotel is the location it's right in the middle of the tourist strip on 5th other then that it's not worth the price.
Stayed 7 nights in Feb 2022

2/10 Terrible

Keith

Disliked: Cleanliness, amenities, property conditions & facilities
THEFT from housekeeping. I hate to leave a review like this, but feel like it's important to note. Everything was good here, until I realized cash was missing from my bag on the last day. No one was in my room except housekeeping. I understand I should've put my cash in the safe, but still, there is no other explanation than someone who worked there stole. I'm certain. The hotel wouldn't do anything about it, and it definitely put a damper on my stay here.
Stayed 7 nights in Jan 2022

6/10 Okay

Brad

Travelled with family
Strange story… We arrived at Alma Y Mar Suites to learn they did not have a room for us, despite the fact that we had made a reservation several months earlier. They had even messaged us earlier in the day asking what time we would arrive. We assured them that we would be arriving around 3 PM. But upon arrival, their system did not have a room for us. They offered to put us up in another hotel, but suggested that we would need to provide our own transportation to get there. After much insistence, the person at the desk finally agreed to pay for our cab fare, and actually walked with us to the street corner to hail and pay for the cab. Fortunately, this all worked out well, as the new hotel received us and provided a comparable room without any additional funds. So to the credit of the receptionist at Alma Y Mar, we were ultimately taken care of, albeit one hour later during the heat of the afternoon. My limited Spanish and her limited English made the situation more difficult, but we were thankful to be placed. Clearly, the management system of their room inventory needs some work.
Stayed 1 night in Feb 2022

2/10 Terrible

Sati, WASCO

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2022

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, amenities
The room was dirty. The sheets and towels were stained. The sheets did not fit the bed. No blankets or covers, only a thin sheet. Low water pressure. The shower did not drain well. When we complained to the person at the front desk she tried contacting the manager but there was never any answer. We never got blankets and only got replacement towels if ours ccx were wet. They refused to give us extra towels to use as bed covers since there were no blankets. The front desk ladies tried to help but management was totally uncooperative. One of our worst hotel experiencies anywhere. Also one morning there was no city water and the hotel cistern was broken do no water in the morning. Despite our many attempts at contacting the manager we never heard from them. I would not recommend staying here. The location is great, but not worth putting up with the abuse and at these prices.
Stayed 2 nights in Dec 2021

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, room comfort

Great Place

This place is perfectly located close enough to the bustling 5th Avenue strip and just 2 blocks from a nice beach. There is a great restaurant right next door. It’s quiet and clean.
Stayed 7 nights in Dec 2021

4/10 Poor

Patrícia

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
We expected more. Electrical and bad smell problems. As well the Mgr. Didn’t give us the right room when checked in. Gave us single rooms although our purchased was for doble accommodating.
Stayed 10 nights in Dec 2021