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Aruma Suites

3.5 star property

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Photo gallery for Aruma Suites

Outdoor pool, open 9:00 AM to 9:00 PM, pool loungers
Exterior
Reception
Free daily continental breakfast
Superior Room, 1 King Bed, Balcony | Down duvets, pillow-top beds, in-room safe, desk

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
Av 10 No. 2 entre 10 y 10 Bis, Col Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪8 min walk‬

Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Down duvets, pillow-top beds, in-room safe, desk

Standard Double Room, 2 Double Beds

7.4 out of 10
Good
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Air conditioning

Standard Room, 1 King Bed, Air conditioning | Down duvets, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Air conditioning

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Down duvets, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Superior Double Room | Down duvets, pillow-top beds, in-room safe, desk

Superior Double Room

  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Down duvets, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Balcony

Superior Room, 1 King Bed, Balcony | Down duvets, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed, Balcony

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 2 Double Beds, Microwave

Deluxe Suite, 2 Double Beds, Microwave | Down duvets, pillow-top beds, in-room safe, desk

Deluxe Suite, 2 Double Beds, Microwave

  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

Aruma Suites

Along with an outdoor pool, this smoke-free hotel has tour/ticket assistance and free breakfast. WiFi in public areas is free. Change of towels is available on request
Aruma Suites offers 23 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and free toiletries. Pillowtop beds feature down duvets. Cable televisions are provided. Bathrooms include a shower.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include a ceiling fan and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Aruma Suites, you're just a quick walk from Quinta Avenida. You'll find features such as free breakfast and free WiFi in public areas, plus an outdoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance and luggage storage
  • Steps from Quinta Avenida and 5 minutes on foot from Playa del Carmen Main Beach
Free breakfast is available daily. WiFi is free in public spaces. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Aruma Suites.

This 3.5-star Playa del Carmen hotel is smoke free.

Guests are served a free continental breakfast daily from 7:30 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in hallways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Built in 2002
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Laptop workspace
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out fee: MXN 200

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 200

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 123-123-123456/1234

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 9:00 AM to 9:00 PM
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Maya Playa del Carmen
Sasha Hotel Playa del Carmen
Sasha Playa del Carmen
Sasha Hotel Riviera Maya/Playa Del Carmen, Mexico
Aruma Hotel Hotel
Aruma Hotel Playa del Carmen
Aruma Hotel Hotel Playa del Carmen

Aruma Suites Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 87 out of 213 reviews
Rating 8 - Good. 48 out of 213 reviews
Rating 6 - Okay. 32 out of 213 reviews
Rating 4 - Poor. 20 out of 213 reviews
Rating 2 - Terrible. 26 out of 213 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Alicia

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The place was in a good location. Lack toiletries, breakfast was in another jitellocations
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Milagro de Jesús

Liked: Property conditions & facilities
Todo excelente
Stayed 1 night in Apr 2025
Verified review

2/10 Terrible

Liran

Liked: Staff & service
Disliked: Property conditions & facilities
Best location but not m reely nice place
Stayed 1 night in Jan 2025
Verified review

6/10 Okay

Manuel

Disliked: Property conditions & facilities
Bueni
Stayed 4 nights in Oct 2024
Verified review

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Disliked: Amenities
Way too loud until 3am and bed wasn't comfy at all..
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Samantha

Liked: Cleanliness
Agradable
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Beth

Liked: Cleanliness, staff & service
The front desk staff was helpful and friendly as well as the cleaning staff. The location of the property is very good for visitors since almost everything you could want is within walking distance. However, upon our arrival the room did not have bath towels. I asked twice for towels and we had to wait until the second day!! Traveling as older adults we didn't have a stand to put our luggage on so we had to place the luggage on the floor. There also wasn't a place to hang your clothes nor was there a dresser. Staff friendly and nice and great location.
Stayed 7 nights in Apr 2026
Verified review

8/10 Good

Dharma

Liked: Cleanliness, staff & service, property conditions & facilities
This is an overall nice hotel in a convenient location. Basic rooms, you have to give a deposit for blankets. Only 1 block from the beach and directly across from Coco Bongo. People are loud ALL NIGHT out on the street. I just put on white noise to sleep. Staff was very nice and they had private security at night
Stayed 4 nights in Apr 2025
Verified review

2/10 Terrible

Johanna

Disliked: Cleanliness, staff & service, property conditions & facilities
It was the most horrible place I have been.
Stayed 3 nights in Mar 2024
Verified review

2/10 Terrible

Joe

Disliked: Cleanliness, amenities, property conditions & facilities
Pics are BS
Stayed 3 nights in Mar 2025
Verified review

2/10 Terrible

Inja

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no staff at the property and widow was not locked. I feel dangerous. do not stay this property. this building need to be reorganization.
Stayed 1 night in Mar 2025
Verified review

6/10 Okay

James Al

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water in the shower and you need to flush the toilet bowl multiple times. But the staff are friendly
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Yampier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Apr 2025
Verified review

4/10 Poor

Jordan

Disliked: Cleanliness, amenities, property conditions & facilities
The code to the door lock malfunctioned multiple times. They didn’t have extra towels to supply when needed. If you just a place to sleep close to 5th street and the beach this is good for that.
Stayed 7 nights in Feb 2024
Verified review

2/10 Terrible

Mercedes

Disliked: Cleanliness, amenities, property conditions & facilities
Arriving at the check-in of this hotel I could feel a strong stench of sewage from the lobby inside. Much worse, there is no elevator, and therefore the lobby is very dirty. Thinking times before booking will make your vacation a nightmare.
Stayed 7 nights in Apr 2024
Verified review

6/10 Okay

Kathryn

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great staff! Clean rooms but there was a lot of mold on the property, but not in the room. The sliding glass door to the balcony didn’t lock and it was a shared balcony! My friends room had no blanket.
Stayed 1 night in Nov 2022
Verified review

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, amenities
I liked the localization, I didnt enjoy the beach club. I liked the pool, I didnt like the TV was blocked. I liked the food in another hotel, I dint like that it was mandatory to pay for it. I liked the room but the hotel needs general maintenance. Thank you.
Stayed 2 nights in Nov 2023
Verified review

6/10 Okay

Eugene

Liked: Cleanliness
Very loud music until about 4:30 a.m. I mean VERY loud and I was on the 3rd floor. If you can look (or hear) past that its ok.
Stayed 1 night in Jan 2024
Verified review

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
It was not like the pictures. The bathroom made noise all night long. It was not a good experience.
Stayed 3 nights in Dec 2024
Verified review

2/10 Terrible

Owen

Disliked: Cleanliness, property conditions & facilities
The staff tried to be helpful after asking a few times to be moved. The smell in the first two rooms they put us in was so horrible I slept on the balcony the first night cause the smell was nauseating that was coming from the sewer pipe in the bathroom. Very noisy in the front. They put us in a room in the back and ithe smell wasn't as bad and it was quieter. Breakfast was good and served buffet style.
Stayed 2 nights in Feb 2023
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing

Terrible smell in room. Very noisy. Much of the room is either falling apart or in need of an update. Very disappointing
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones OK ... lo único que no me agradó es que mi reservación decía que tenía desayuno incluido pero al registrarme me dijeron que no.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Viviane

Disliked: Staff & service
O banheiro fedia muito, precisava deixar a porta sempre fechada para não contaminar o quarto, alem disso, não tinha lugar para pendurar a toalha no banheiro e nem porta shampoo no box. Também tem uma iluminação bem ruim.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Solo fue para ir a dormir pero el hotel estába muy bien en relación precio calidad en pleno centro a unos pasos de la 5 avenida pero sin tanto ruido.l9 volvería a elegir.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities
El personal fue amable en todo momento, en general fue una buena estancia.
Stayed 3 nights in Feb 2026