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Caribbean Paradise Hotel & Spa - 5th Avenue

3.5 star property

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Photo gallery for Caribbean Paradise Hotel & Spa - 5th Avenue

Outdoor pool, open 10:00 AM to 10:00 PM, pool umbrellas, pool loungers
Terrace/patio
City view from property
Junior Suite with Balcony | Egyptian cotton sheets, premium bedding, in-room safe, free WiFi
Bar (on property)

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • 24/7 front desk
  • Room service
  • Housekeeping
  • Pool

Explore the area

View in a map
5th Avenida Norte Esq. Constituyentes, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

View all photos for Deluxe Queen Room with Balcony

Egyptian cotton sheets, premium bedding, in-room safe, free WiFi

Deluxe Queen Room with Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room with Balcony

Deluxe Double Room with Balcony | Egyptian cotton sheets, premium bedding, in-room safe, free WiFi

Deluxe Double Room with Balcony

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Poolside Double Room

Superior Poolside Double Room | Egyptian cotton sheets, premium bedding, in-room safe, free WiFi

Superior Poolside Double Room

8.0 out of 10
Very good
(2 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite with Balcony

Junior Suite with Balcony | Egyptian cotton sheets, premium bedding, in-room safe, free WiFi

Junior Suite with Balcony

7.6 out of 10
Good
(8 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite with Jacuzzi, Balcony and City Views

Egyptian cotton sheets, premium bedding, in-room safe, free WiFi

Master Suite with Jacuzzi, Balcony and City Views

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Double Suite with Jacuzzi Balcony and City Views

Egyptian cotton sheets, premium bedding, in-room safe, free WiFi

Master Double Suite with Jacuzzi Balcony and City Views

  • 35 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Room Standard

Egyptian cotton sheets, premium bedding, in-room safe, free WiFi

Room Standard

  • 25 sq m
  • Sleeps 4

View all photos for Room Standard

Egyptian cotton sheets, premium bedding, in-room safe, free WiFi

Room Standard

  • 25 sq m
  • Sleeps 2

View all photos for Suite Junior

Egyptian cotton sheets, premium bedding, in-room safe, free WiFi

Suite Junior

  • 40 sq m
  • Sleeps 2

View all photos for Suite Master

Egyptian cotton sheets, premium bedding, in-room safe, free WiFi

Suite Master

  • 45 sq m
  • Sleeps 2

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About this property

Caribbean Paradise Hotel & Spa - 5th Avenue

Art Deco Playa del Carmen hotel connected to a shopping centre, steps from Quinta Avenida
This hotel features a full-service spa, an outdoor pool and self parking. WiFi in public areas is free. Additionally, massage/treatment rooms, a 24-hour front desk and tour/ticket assistance are on-site.
Caribbean Paradise Hotel & Spa - 5th Avenue offers 37 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature Egyptian cotton sheets and premium bedding. 32-inch plasma televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Caribbean Paradise Hotel & Spa - 5th Avenue. During your stay, you'll be connected to a shopping centre and just a quick walk from Playa del Carmen Main Beach. You'll find features such as free WiFi in public areas, plus a full-service spa and an outdoor pool.
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Indulge with hot stone massages, body scrubs or reflexology at the spa
  • Amenities include a front desk safe and multilingual staff
  • Steps from Quinta Avenida and 6 minutes on foot from Mamitas Beach
  • Airport shuttle service available
Caribbean Paradise Hotel & Spa - 5th Avenue offers its guests a full-service spa and an outdoor pool. Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and room service (during limited hours) are also featured at Caribbean Paradise Hotel & Spa - 5th Avenue. Parking is available for a fee. A complete renovation of Caribbean Paradise Hotel & Spa - 5th Avenue was completed in February 2019.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen hotel.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport shuttle available
  • Secured, covered parking on site (USD 14 per day)

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Built in 2000
  • Designated smoking areas
  • Mosquito nets
  • Renovated entire property - February 2019

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 2.5 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 14 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Caribbean Paradise Playa del Carmen
Hotel Caribbean Paradise
Koox Caribbean Paradise
Dolce Vita Caribe Beach B&B Playa del Carmen
Koox Caribbean Paradise Hotel Playa del Carmen
Koox Caribbean Paradise Playa del Carmen
Caribbean Paradise Hotel Playa Del Carmen
Caribbean Paradise Resort And Spa
Dolce Vita Caribe Beach Playa del Carmen
Dolce Vita Caribe Beach
Dolce Vita Caribe l Carmen

Caribbean Paradise Hotel & Spa - 5th Avenue Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 230 out of 776 reviews
Rating 8 - Good. 251 out of 776 reviews
Rating 6 - Okay. 160 out of 776 reviews
Rating 4 - Poor. 71 out of 776 reviews
Rating 2 - Terrible. 64 out of 776 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Regina Abigail

Liked: Cleanliness, amenities
Stayed 3 nights in Jul 2025

2/10 Terrible

Jose

Stayed 1 night in Jul 2025

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location and economy

Very well located, right next to the mall that runs through downtiwn Playa del Carmen. Also, very economical for the location and quality of the property. Decorated in an industrial style, was a safe, quiet place to return to at the end of a hectic day
Stayed 7 nights in Jul 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing location

The hotel is pleasant, and humble, spacious & affordable with all the amenities. The pool was the highlight of our trip and of course the AC. It’s centrally located on 5th avenue with a variety of clubs in every corner. There is a club connected to the hotel so if you’re not here to party I suggest you stay somewhere else noise comes from all angles. Theres a club across the street as well. I can say we had an incredible stay the hotel is clean, communication is clear the workers are the sweetest and do everything to make you feel welcome. Definitely a must stay if you come to playa. So many delicious restaurants around and so close to the beach. 10 out of 10
Stayed 7 nights in Jun 2025

2/10 Terrible

salvador

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
- no elevator. On 4th flr w/luggage - dark and spoky 2nd flr w/ construction - key did not open the door, maid told us to remove the pad batteries and reinstall to reset it.That's when we noticed that they had removed the pad cover to expose the batteries for this purpose -Inside the room the sliding door did not lock -Shower head was broken so the water shot out in a gash like a water fall and trickled at the center. -Water pooled on the side so you would have to walk through the dirty water once you were done showering -Their body wash made the bathroom smell like sewer (we used our own but the smell filled the room with the horrible odor) -no blow dryer -the bed was on a platform which drooped on one side, my wife had to sleep more towards the center forcing me to the other edge -Bed had no cover, no blanket, just 1 sheet - AC was inadequate, and circulation was bad - room was dirty with crums of food - The first night we were so exhausted from the day's activities that we fell asleep, even with the music outside, but the second night which was a Friday the music was turned up to a whole new level.Club was directly under our room and literally did not stop until 3:30am...then all of the people yelling, cleaning glass bottles crashing, and aluminum cans being crushed until 4am.We had to leave. We were told we'd get a credit for the nights we didn't stay along with the parking fee.Then they declined once we were back home. No rest at all. Do not recommend.
Stayed 5 nights in Jun 2025

2/10 Terrible

Rigoberto

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The most terrible hotel I have ever been. Dirty, ugly and disgusting. Contractors working all over with tools and construction materials. Room with concrete beds, dirty bedding, walls, bathroom. Indescribable realty. As soon as I get to the room I rented in another place. No elevator. Not recommended to any human being.
Stayed 6 nights in Jun 2025

2/10 Terrible

Damon

Travelled with family and small children
Property is under construction and the rooms are small and you can hear other people.. it’s right next to the loudest bar on 5th.. they were drilling at 10-11pm at night and woke up my sons.. they charge 250 pesos to park your car overnight… roof is super low on the second floor also and caused me to hit my head really hard.. TV’s audio was so bad we couldn’t even hear the show.. awful
Stayed 3 nights in Jun 2025

4/10 Poor

Claudia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No me gusto el olor
Stayed 6 nights in May 2025

2/10 Terrible

Sintaiyao

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was horrible, you don’t get any service, no elevator, The pictures do not reflect reality.
Stayed 4 nights in May 2025

8/10 Good

DeAnna

Travelled with family
Liked: Property conditions & facilities
what i thought was very unique about this property was they had various teas downstairs that were very good then when they would bring new towels they would be animals ! i also thought it was so cool that they had hammocks and chair swings part of some rooms. what i didnt enjoy very much was the bathrooms were not as clean as i wouldve felt comfortable in and sometimes i would find a few bugs but it is mexico. Definitely worth it for your money! i would not suggest a room by the pool because it is open to all the hotel so you may wake up with people swimming outside your window!!
Stayed 3 nights in May 2025

10/10 Excellent

Hugo A

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable.
Stayed 1 night in May 2025

2/10 Terrible

Delia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in central location but hotel staff rude the hotel pool is dirty they dont clean it. Hotel in bad shape not good maintenance. When you check out they go check the room to make sure you didnt take anything. If your american the parking price is diffrent than being mexican. they charge you more overall i wont stay here again
Stayed 3 nights in Mar 2025

10/10 Excellent

sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was centrally located it had a spa , cafe , restaurants all around. Across the street was a shopping mall, at night the area was filled with people having dinner at restaurants and bars with live music. The best part was the friendly staff, Sofia and Alan were absolutely amazing !! Sofia and Alan warmed our hearts and made our stay at the hotel very memorable!!!
Stayed 1 night in May 2025

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities

Great bargain.

The hotel is in a great location with plenty of options either on premises or in proximity. Our only complaint was how how the hotel room was when arriving due to the old building structure and not running the AC module. The staff was very friendly with the pool being nice and clean.
Stayed 4 nights in Mar 2025

4/10 Poor

kerry

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pool and pool area was really gross. I didn’t see anyone clean it once. There is no bar in the pool area either. The room was nice and the property is clean, but the pool area was terrible. We ended up getting day passes at other hotels. It’s also diagonal from a second floor open air club so it’s pounding music so loud it felt like it was right outside our door. It’s open every night until 3. We actually ended up just staying at another hotel we got a day pass at the last night because we needed a better sleep.
Stayed 5 nights in Mar 2025

8/10 Good

Damaris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has a wonderful location, right on the corner of 5th Avenue and walkable to the beach and a variety of restaurants. In turn, it can be a little noisy at the night but it didn’t really bother us. The hotel is kept very clean and the decor is charming. We had a wonderful massage at the Spa. Karen at the front desk was very nice, she helped us book our massage and taxis, she gave us information and offered us discounted buffet and beach club. We did try the buffet and it was pretty good. Overall, I would return to this location.
Stayed 3 nights in Mar 2025

2/10 Terrible

mr

Stayed 1 night in Mar 2025

8/10 Good

Robert Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was nice, wish the AC could stay on so we didn’t come back to a hot room each time. Staff were great, especially Jessica as she was so helpful with any questions
Stayed 5 nights in Mar 2025

8/10 Good

Dawn

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2025

2/10 Terrible

Fred

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The night club downstairs was blasting music till 3am. It was so loud, it seemed like the speakers were IN the room. My wife woke up freezing because the bed had no blankets. Only a single sheet. She had to wrap herself in sweaters.
Stayed 1 night in Feb 2025

6/10 Okay

Yvonne

Liked: Cleanliness, staff & service
Convenient location but because of this it is noisy with loud music from surrounding bars until late. Keep in mind there is no lift!!! The spa located on the premises was very good.
Stayed 3 nights in Feb 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Super cute spot in the perfect location.
Stayed 2 nights in Feb 2025

10/10 Excellent

Loriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everythong was noce. well thank you
Stayed 1 night in Jan 2025

6/10 Okay

Christine Jane

Staff very friendly and helpful . Room was kept very clean . Bed very comfortable , linen kept clean and in good condition. Without an elevator the stairwell is challenging because there is no handrail and quite dark . Other than that I would stay there again as the location is great for getting around town .
Stayed 21 nights in Jan 2025