Fairmont Mayakoba

5.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Fairmont Mayakoba

Relax by the serene pool surrounded by lush greenery and shaded seating areas.
Property video
Relax in this stylish living room with a sofa set, armchairs, and shelves.
Enjoy socializing and sipping drinks at the bar, or relax in the cozy seating area with tables and chairs.
Relax on the beachfront bar's wooden deck with lounge chairs and thatched umbrellas.

Popular amenities

  • Bar
  • All-inclusive
  • Pet-friendly

Explore the area

Map
Ctra Federal Cancun - Playa Del Carmen, K, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪5 min walk‬
  • Playa Xcalacoco
    ‪7 min drive‬
  • Tres Rios Ecopark
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪53 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Beach Area Casita, Suite, 1 King Bed with Sofa bed, Canal View

  • 103 sq m
  • Canal view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Casita, Room, 2 Queen Beds, Canal View, Beachside

  • 47 sq m
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

Family Room, Connecting Rooms (Lagoon)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Fairmont, Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(10 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Non Smoking

9.6 out of 10
Exceptional
(8 reviews)
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Casita, Deluxe Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

Casita, Deluxe Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Casita, Signature Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 45 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

Casita, Signature Room, 2 Queen Beds, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • 47 sq m
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

Family Room, Connecting Rooms (Garden)

  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

Premium Suite, 1 King Bed, Non Smoking, Beachfront

  • 100 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Casita, Suite, 1 King Bed, Non Smoking, Beachfront

  • 89 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Casita, Signature Suite, Multiple Beds, Non Smoking, Canal View

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • Canal view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Casita, Signature Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 85 sq m
  • Canal view
  • Sleeps 4
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

9.2 out of 10
Wonderful
(5 reviews)
  • 45 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 1 King Bed, Non Smoking, Resort View

10.0 out of 10
Exceptional
(4 reviews)
  • 41 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Private Pool, Canal View (Bambu)

  • 172 sq m
  • Canal view
  • Sleeps 3
  • 1 King Bed

Casita, Room, 1 King Bed, Canal View, Beachside

  • 43 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 King Bed (Camaleon)

  • 205 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed

Presidential Suite, 1 King Bed (Tortuga)

  • 198 sq m
  • Canal view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Non Smoking (Coral)

  • 139 sq m
  • Canal view
  • Sleeps 3
  • 1 King Bed

Similar properties

About this property

Fairmont Mayakoba

Luxury hotel on the beach, with 5 outdoor pools
Spend the day relaxing at the beach, practising your swing on Fairmont Mayakoba 's golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the hotel's 8 restaurants. Housekeeping is available on request.
Fairmont Mayakoba offers 401 accommodations with a safe and free newspapers. Rooms open to furnished balconies or patios. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. 65-inch LED televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A golf course, an outdoor tennis court and complimentary bicycles are featured at the hotel. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 20 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Fairmont Mayakoba . During your stay, you're just a quick walk from El Camaleón Mayakoba Golf Course. Enjoy features like free WiFi in public areas, free valet parking and a free beach shuttle. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free valet parking and self-parking
  • For dining with a beachfront location, stop by La Cantina, one of the property's 8 restaurants and 3 bars/lounges
  • Full breakfast served daily for a fee
  • Splash around at the waterslide or swim in the 5 outdoor pools
  • Treat yourself to reflexology, hot stone massages or facials at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a golf course, an outdoor tennis court and a 24-hour gym
  • Steps from El Camaleón Mayakoba Golf Course and 11 minutes by car from Playa del Carmen Main Beach
  • Free beach shuttle service
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Some rates at Fairmont Mayakoba are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Summer fun is a breeze at Fairmont Mayakoba , where you can play a round of golf at the golf course, cool off in one of the 5 outdoor swimming pools and enjoy a treatment at the full-service spa.

There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available.

This 5-star Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:30 AM.
La Cantina – This beachfront theme restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
Tauro Steakhouse – This steakhouse only serves dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
La Laguna – This poolside theme restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
Ki Beach Bar & Korean BBQ – Overlooking the ocean, this theme restaurant only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Hix Bar & Lobby Lounge – Overlooking the garden, this sushi bar specialises in sushi and serves dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Fairmont Mayakoba are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

À la carte meals and snacks included
Room service during certain hours (limited menu)

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 25 to 32 per person
  • 3 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Hix Bar & Lobby Lounge
  • Ki Beach Bar & Korean BBQ
  • La Cantina
  • La Laguna
  • Tauro Steakhouse

Things to do

  • 24-hour gym
  • 5 outdoor pools
  • Archery
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf course
  • Golf driving range
  • Golf lessons
  • Hiking/biking trails
  • Kayaking
  • Library
  • Outdoor tennis court
  • Piano
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sailing
  • Sauna
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Tennis lessons
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Art supplies
  • Baby toys
  • Beach toys
  • Changing table
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Pool toys
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (40,000 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 65-inch LED TV with premium satellite channels
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Weight limit: 25 lb per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 55.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.00 per person, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Concierge service
  • Fitness/yoga classes
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 25 to 32 per person
  • Airport shuttle fee: USD 256 per vehicle (return)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 55.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Mayakoba
Fairmont Mayakoba Hotel
Fairmont Mayakoba Hotel Playa del Carmen
Fairmont Mayakoba Playa del Carmen
Mayakoba Fairmont
Fairmont Hotel Playa Del Carmen
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Fairmont Playa Del Carmen
Playa Del Carmen Fairmont
Fairmont Mayakoba Resort Playa del Carmen
Fairmont Mayakoba l Carmen

Fairmont Mayakoba Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 743 out of 1008 reviews
Rating 8 - Good. 168 out of 1008 reviews
Rating 6 - Okay. 43 out of 1008 reviews
Rating 4 - Poor. 35 out of 1008 reviews
Rating 2 - Terrible. 19 out of 1008 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

LUC Lionel

Stayed 7 nights in Mar 2025

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff was top-notch, clean, beautiful hotel, dining was amazing. It was a truly stress-free and indulgent vacation.
Stayed 4 nights in Apr 2025

10/10 Excellent

Apollon

Stayed 4 nights in Jan 2025

2/10 Terrible

HANNAH

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The hotel surroundings were beautiful. However, there were a number of safety issues (exposed cables around my infant, broken lighting - causing a fall, lack of care around an anaphylactic allergy), and even after telling the hotel, nothing was done. The entire time we were there (2 weeks), there were conventions or events (3). The hotel closed down multiple areas (bars, restaurants, pool and beach areas). The food was far from 5* and there was nothing to do past dinner.it was incredibly boring. It was a very disappointing experience and terrible value for money. I would expect better from both a 5 * hotel and a Fairmont.
Stayed 13 nights in Apr 2025

10/10 Excellent

Simona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A paradise. Beautiful facilities and environment. Excellent transportations
Stayed 5 nights in Apr 2025

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The property has been completely remodeled, rooms are spacious with nice amenities. We enjoyed the pool area and the beach club. There was always an open chair/umbrella. Restaurants are varied and delicious. We would have liked one more casual option for lunch maybe. The Fairmont and it’s beach area are much nicer than neighboring resorts within Mayakoba.
Stayed 5 nights in Apr 2025

10/10 Excellent

Marian Gabriela, Palmetto Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderfull
Stayed 2 nights in Dec 2024

10/10 Excellent

Rebecca

Stayed 5 nights in Mar 2025

10/10 Excellent

Carolina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at the Fairmont Mayakoba. The only thing we noticed is that the cocktails are a bit watered down. Otherwise, we loved our weekend and would definitely return! Gracias Fairmont Mayakoba por un fin de semana incredible!
Stayed 3 nights in Apr 2025

10/10 Excellent

John David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning property! Service is some of the best I've ever had! We will definitely go back.
Stayed 5 nights in Mar 2025

10/10 Excellent

Lilly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In my and my teenage daughter’s opinion, fairmont is the best in all of mayakoba. Tauro and dinner at la laguna was a highlight. The Concierge do such a great job to make sure you can get into the restaurants. Needing reservations is definitely a must. We highly recommend taking one of their boat rides to get the lay of the land. All the water sports people were so much fun and helpful. Housekeeping was super sweet and did a great job considering all the towels we used. Word of warning. DO NOT take the taxis from the airport. Allow the hotel to manage your transportation to and from the airport or take your chances. Im in the midst of counseling my credit cards right now. But don’t let this scare you from going to this beautiful country with beautiful people and beautiful weather. Noe at concierge and many of the staff are the happiness directors and will do everything to make sure you have a great time even if you have a grouchy, entitled teenager with you. The honor system with the bikes is so much fun and be sure to ride into the Pueblito. Rosewood and Fairmont to a great job making it fun, safe and delicious. We saw some baby crocodiles and lots of cool animals. We can’t wait to go back.
Stayed 5 nights in Mar 2025

6/10 Okay

Fujia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room service was very slow.
Stayed 2 nights in Mar 2025

8/10 Good

Darren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Soham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

aileen

Travelled with family
Liked: Amenities
Property and service were fantastic. Antonio at the beach was amazing. Food could be improved all around.
Stayed 5 nights in Mar 2025

10/10 Excellent

James

Stayed 1 night in Mar 2025

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

JULIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property, wonderful beach area, beautiful views, amazing pools and restaurants. We had the best time and our 12 yrs old son did not want to leave! Neither did my husband and I. Highly recommend and will plan to be back.
Stayed 4 nights in Mar 2025

10/10 Excellent

Gina

Stayed 4 nights in Mar 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful! Amazing stay -food, property, and service!
Stayed 5 nights in Mar 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and staff was so kind. Spa was incredible
Stayed 3 nights in Mar 2025

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

6/10 Okay

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the Signature Casita King Suite which was perfect for what we needed, but when checking in our room wasn't ready. They told us it would only be 30 minutes, but it took well over 3 hours. We were traveling with a 6 year old and a 4 year old so of course all they wanted to do was go to the beach or pools. We were told we can use the lobby bathrooms to unpack all of our bags and change which of course was not ideal. They said for the delay they would not charge us for any of our meals or drinks that day (we did not do the all inclusive package). They promised it would already be taken off the bill. Of course, during check out there was not a note about this in our file so they tried to charge us for our lunch and dinner. They finally took care of it. Talking about the food now - it was all mediocre at best. Everyone we talked to at the pool or beach was complaining about the food. I think when there's a "5 Star" resort you're just expecting more elevated dishes. The poolside menus were very generic and tasted like cruise ship food (which I've never been on a cruise before but it's what I would imagine cruise food would be like). The grounds are beautiful and everyone is so nice though! I think they really just need to work on their food.
Stayed 4 nights in Mar 2025

4/10 Poor

Tiffany

Stayed 3 nights in Mar 2025

10/10 Excellent

Emmanuel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful family friendly resort with the 5 star atmosphere!
Stayed 4 nights in Mar 2025