Grand Velas Riviera Maya - All Inclusive

VIP Access

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Where to?

Dates

January 2026

February 2026

3 outdoor pools, pool umbrellas, pool loungers

Ambassador Pool Suite Ocean View | View from room

8 restaurants, dinner served, Fusion cuisine

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Breakfast included
Parking included
Free Wi-Fi

Explore the area

Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO, 77710

Place, El Camaleón Mayakoba Golf Course
‪7 min drive‬
Place, Playa Xcalacoco
‪12 min drive‬
Place, Xcaret Eco Theme Park
‪30 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪94 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Premium bedding, down duvets, pillow-top beds, free minibar

Nature View Suite - Zen Experience

Excellent

110 sq m
1 bedroom
Resort view
Sleeps 4
1 King Bed OR 2 Queen Beds

Nature View Suite with Pool - Zen Experience

Exceptional

110 sq m
Lagoon view
Sleeps 4
1 King Bed OR 2 Queen Beds

Ambassador Suite Ocean View

Exceptional

118 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed OR 2 Queen Beds

Grand Class Pool Suite Ocean Front

Exceptional

128 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed OR 2 Single Beds

Ambassador Pool Suite Ocean View

118 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Zen Grand Two Bedroom Family Suite Nature View

Exceptional

220 sq m
2 bedrooms
Resort view
Sleeps 6
1 King Bed and 2 Queen Beds

Ambassador Two Bedrooms Family Suite Ocean View

236 sq m
2 bedrooms
Ocean view
Sleeps 6
1 King Bed and 2 Queen Beds

Similar properties

Pool
All-inclusive
Spa
Pet-friendly

includes taxes & fees

25 Jan - 26 Jan

About this property

Grand Velas Riviera Maya - All Inclusive

Luxury property on the beach, with 3 outdoor pools

Catch some rays at the beach or spend the day relaxing at Grand Velas Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.

Grand Velas Riviera Maya - All Inclusive offers 539 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include espresso makers and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

SE Spa has 42 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Grand Velas Riviera Maya - All Inclusive. During your stay, you'll be connected to the convention centre and within walking distance of Chun-Zumbul (diving site). You'll find features such as free breakfast, free WiFi in public areas and free valet parking.

Free buffet breakfast served daily
Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
Free valet parking and self-parking
Enjoy Fusion cuisine with a beachfront location at Cocina de Autor (+12), one of the property's 8 restaurants and 6 bars/lounges
Take a swim in the 3 outdoor pools
Indulge with detox wraps, body treatments or massages at SE Spa
Services include babysitting, free food shopping service and a free children's club
On-site recreation includes a gym, complimentary bicycles and mini golf
8 minutes by car from El Camaleón Mayakoba Golf Course
Free beach shuttle service

Grand Velas Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

You'll be playing in the surf in no time with a free ride on the property's complimentary beach shuttle. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Grand Velas Riviera Maya - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a fitness centre. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7:00 AM to noon. The property hosts a free manager's reception daily.

Cocina de Autor (+12) – This beachfront fine-dining restaurant specialises in Fusion cuisine and only serves dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.

Sen Lin – Overlooking the garden, this fine-dining restaurant specialises in Asian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.

Lucca – Overlooking the pool and garden, this fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.

Frida – This beachfront fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.

Piaf (+12) – This beachfront fine-dining restaurant specialises in French cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.

A complimentary food shopping service is offered and guests can order late-night fare from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

24-hour room service

In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking

Snorkelling

Land activities

Cycling

Fitness facilities

Miniature golf

Football

Volleyball

Lessons/classes/games

Aerobics

Cooking

Dancing

Pilates

Water fitness

Yoga

Entertainment

On-site entertainment and activities

Access to on-site nightclubs

On-site live performances

Theme parties

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi

Parking and transport

Area shuttle (surcharge)
Free beach shuttle
Limo/town car service
Free self parking on site
Free valet parking on site
Limited on-site valet and self parking

Food and drink

Free buffet breakfast available daily 7:00 AM to noon
2 beach bars
3 poolside bars
3 swim-up bars
6 bars/lounges
8 restaurants
A coffee shop/cafe
Couples/private dining
Free daily manager's reception
Private picnics
Snack bar/deli

Restaurants on site

Cocina de Autor (+12)
Frida
Lucca
Piaf (+12)
Sen Lin

Things to do

18-hole adjacent golf course
3 outdoor pools
Air hockey
Arcade/game room
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Concerts/live shows
Ecotours
Fitness classes
Foosball table
Free bicycle rentals
Free children's club
Full-service spa
Games
Gym
Hiking/biking trails
Karaoke
Kayaking
Mini golf
Piano
Pilates classes
Playground
Shopping
Table tennis

Family friendly

3 outdoor pools
Arcade/game room
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
In-room babysitting
In-room cot
Laundry facilities
Mini golf
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Free grocery shopping service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Computer station
Conference centre (94,548 square foot of space)
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Garden
On the beach
Picnic area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

42 treatment rooms
Aromatherapy
Ayurvedic treatments
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Mud bath
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Lift (110 centimetre wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible pool
Wheelchair-accessible registration desk (120 centimetre high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa

3 buildings
4 floors
At least 10% of profits reinvested in community and sustainability
Ballroom
Banquet hall
Built in 2008
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Local artist showcase
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Down comforter
Free cot
Hypo-allergenic bedding
Pillow menu
Pillowtop mattress
Premium bedding

Bathroom

Bathtub or shower
Children's robes
Designer toiletries
Dressing gowns
Hair dryer
Jetted bathtub or rainfall showerhead
Private bathroom
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

65-inch smart TV with premium cable channels

Food and drink

24-hour room service
Champagne service
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Desk
Desk chair
Iron/ironing board
Laptop workspace
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

Late check-out fee: USD 65

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Additional fees apply for connecting/adjoining rooms and are subject to availability.

This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Grand Velas Riviera Maya - All Inclusive

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out fee: USD 65 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a smoke detector and a security system

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Grand Velas Riviera Maya

Grand Velas All Inclusive

Grand Velas All Inclusive Riviera Maya

Grand Velas Riviera Maya

Grand Velas Riviera Maya All Inclusive Playa del Carmen

Grand Velas Riviera Maya Playa del Carmen

Riviera Maya Grand Velas

Velas Grand Riviera Maya

Velas Riviera Maya

Velas Riviera Maya Inclusive

Grand Velas Riviera Maya All Inclusive Hotel Playa del Carmen

Hotel Grand Velas Riviera Maya - All Inclusive Playa del Carmen

Playa del Carmen Grand Velas Riviera Maya - All Inclusive Hotel

Grand Velas Riviera Maya All Inclusive Playa del Carmen

Hotel Grand Velas Riviera Maya - All Inclusive

Grand Velas Riviera Maya - All Inclusive Playa del Carmen

Grand Velas Riviera Maya All Inclusive Hotel

Grand Velas Riviera Maya All Inclusive

Velas Riviera Maya Inclusive

Grand Velas Riviera Maya - All Inclusive Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

10/10 Excellent

Olga

12 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Oct 2025

10/10 Excellent

Artin

29 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Sep 2025

10/10 Excellent

Adam

4 Sept 2025

Liked: Cleanliness

Stayed 13 nights in Aug 2025

10/10 Excellent

Floyd

Travelled with family and small children

17 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

So many options and an excellent variety of experiences. Flavors and well made and fresh!

Stayed 4 nights in Aug 2025

10/10 Excellent

Melissa

17 Aug 2025

Stayed 3 nights in Aug 2025

10/10 Excellent

Chaitanya

5 Aug 2025

Liked: Cleanliness

Stayed 4 nights in Aug 2025

10/10 Excellent

Adnan

Travelled with family

31 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff is amazing and the property is beautiful. Everyone here goes above and beyond to assist you. The property is truely a gem, luxury at its finest. Keep up the great work. My family and I had a wonderful time staying at the grand velas.

Stayed 3 nights in Jul 2025

8/10 Good

ALI

Travelled with family

30 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.

Stayed 4 nights in Jul 2025

10/10 Excellent

Paul E.

30 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Jul 2025

10/10 Excellent

Leticia

Travelled with family

28 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.

Stayed 7 nights in Jul 2025

10/10 Excellent

Daniel

26 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 6 nights in Jul 2025

10/10 Excellent

Zvi

17 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The best ever

Stayed 6 nights in Jul 2025

10/10 Excellent

Mitchel

Travelled with family, Travelled with family and small children, Travelled with partner

16 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

We just returned from an unforgettable family vacation at Grand Velas Riviera Maya, and I can honestly say this was one of the best resort experiences we’ve ever had! From the moment we arrived, we were blown away by the amazing staff—so warm, welcoming, and attentive at every step. A special shout-out to our Personal Concierge, Viridiana Guillen, who made our stay absolutely seamless. She went above and beyond for our family, making sure we had everything we needed—especially for our little ones. She checked in regularly, helped us plan activities, and always made us feel cared for. Her attentiveness with both us and our toddlers was incredibly heartwarming. The cleanliness of the resort was top-notch—everything was spotless, which gave us so much peace of mind with small children in tow. The resort is also incredibly family-friendly, with thoughtful amenities like high chairs, cribs, toddler-friendly activities, and staff who never made us feel uncomfortable about the chaos that sometimes comes with little kids. One restaurant that truly stood out was Azul. While every restaurant offered delicious food and a great variety of cuisines, the service at Azul was exceptional. We were so impressed by Antonio Cauich Chi, Michelle Espino, and Chef Miguel Leon—they made every dining experience memorable. They were kind, welcoming, and made sure we felt comfortable even when our toddlers made a mess. Their hospitality was genuine and truly appreciated.

Stayed 7 nights in Jun 2025

10/10 Excellent

Carlos

14 Jul 2025

Stayed 4 nights in Jul 2025

10/10 Excellent

Silvia

11 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 5 nights in Jun 2025

10/10 Excellent

John

Travelled with family

5 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

When you advertise a “kids zone” play area and it’s under construction, you should red flag that and notify your customers.

Stayed 3 nights in Jun 2025

10/10 Excellent

ALEX

5 Jul 2025

Stayed 4 nights in Jun 2025

10/10 Excellent

Darrel

4 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 3 nights in Jun 2025

10/10 Excellent

Denisse

3 Jul 2025

Stayed 5 nights in Jun 2025

10/10 Excellent

Sanjay

19 Jun 2025

Stayed 4 nights in Jun 2025

8/10 Good

Karen

Travelled with family and small children

17 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The ocean was not in good conditions to swim

Stayed 2 nights in Jun 2025

10/10 Excellent

Erin Melissa, Fort Worth

15 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 6 nights in Jun 2025

10/10 Excellent

DELKYS

Travelled with family

10 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property and amazing staff.

Stayed 5 nights in Jun 2025

8/10 Good

Ivan

Travelled with family

7 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.

Stayed 8 nights in May 2025

10/10 Excellent

Dominic

Travelled with partner

1 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.

Stayed 6 nights in May 2025

Grand Velas Riviera Maya - All Inclusive

Choose dates to view prices

Photo gallery for Grand Velas Riviera Maya - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Nature View Suite - Zen Experience

Nature View Suite - Zen Experience

View all photos for Nature View Suite with Pool - Zen Experience

Nature View Suite with Pool - Zen Experience

View all photos for Ambassador Suite Ocean View

Ambassador Suite Ocean View

View all photos for Grand Class Pool Suite Ocean Front

Grand Class Pool Suite Ocean Front

View all photos for Ambassador Pool Suite Ocean View

Ambassador Pool Suite Ocean View

View all photos for Zen Grand Two Bedroom Family Suite Nature View

Zen Grand Two Bedroom Family Suite Nature View

View all photos for Ambassador Two Bedrooms Family Suite Ocean View

Ambassador Two Bedrooms Family Suite Ocean View

Similar properties

Fairmont Mayakoba Riviera Maya - All Inclusive

About this property

Grand Velas Riviera Maya - All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Water activities

Land activities

Lessons/classes/games

Entertainment

Awards and affiliations

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Optional extras

You need to know

We should mention

Property is also known as

Grand Velas Riviera Maya - All Inclusive Reviews

Reviews

Exceptional

9.8/10

9.8/10

9.4/10

9.8/10

9.6/10

Reviews

10/10 Excellent

Olga

Olga

10/10 Excellent