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Aparthotel

Heaven Hotel

3.0 star property

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Photo gallery for Heaven Hotel

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Apartment, 2 Bedrooms | 2 bedrooms, in-room safe, blackout curtains, iron/ironing board
Apartment, 2 Bedrooms | Private kitchen | Full-sized fridge, microwave, toaster, cookware/dishes/utensils
40-inch Smart TV with digital channels, TV
Lobby sitting area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Av. Xcalacoco Manzana 022 Lote 55-1, Predio Los Matorrales, Playa del Carmen, QROO, 77710
  • Place, Gran Coyote Golf
    ‪1 min drive‬
  • Place, Playa Xcalacoco
    ‪3 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪19 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms

Full-sized fridge, microwave, toaster, cookware/dishes/utensils

Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Family Apartment

Full-sized fridge, microwave, toaster, cookware/dishes/utensils

Family Apartment

  • 2 bedrooms
  • Sleeps 3
  • 2 Queen Beds

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About this property

Heaven Hotel

Along with an outdoor pool, this smoke-free aparthotel has a children's pool and concierge services. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk and a communal living room. Each apartment has 2 bedrooms and offers free WiFi and a balcony. A kitchen with a fridge and a microwave are available, and added amenities include a Smart TV with digital channels and a washer/dryer.
Heaven Hotel offers 20 air-conditioned accommodations with washers/dryers and a safe. Rooms open to balconies. Accommodation at this 3-star aparthotel has kitchens with full-sized fridge/freezers, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access. 40-inch Smart televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site.
Our customers tell us that they can't get enough of the helpful staff at Heaven Hotel. During your stay, you'll be within walking distance of Playa Xcalacoco. Free WiFi in public areas, an outdoor pool and concierge services are available. This comfortable aparthotel has 20 apartments. Each apartment includes amenities such as free WiFi and a kitchen.
  • Each apartment offers a kitchen, a washer/dryer and 2 bathrooms
  • Free WiFi
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, laundry facilities and a lift
  • Just a 5-minute drive from El Camaleón Mayakoba Golf Course and 12 minutes from Playa del Carmen Main Beach
Heaven Hotel offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. Heaven Hotel also features a terrace, concierge services, and laundry facilities.

This 3-star Playa del Carmen aparthotel is smoke free.

Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Family friendly

  • Children's pool

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Toaster

Dining

  • Wet bar

Bedrooms

  • 2 bedrooms
  • Bedsheets provided

Bathroom

  • 2 private bathrooms
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Communal living room
  • Separate dining area
  • Window screens

Entertainment

  • 40-inch Smart TV with digital channels

Outdoor areas

  • Balcony
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Iron/ironing board
  • Safe
  • Safe at front desk

Things to do

  • Children's pool

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Fire extinguisher

General

  • 20 units

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property registration number 117096
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM

Property is also known as

Heaven Hotel Aparthotel
Heaven Hotel Playa del Carmen
Heaven Hotel Aparthotel Playa del Carmen

Heaven Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 118 out of 146 reviews
Rating 8 - Good. 22 out of 146 reviews
Rating 6 - Okay. 4 out of 146 reviews
Rating 4 - Poor. 1 out of 146 reviews
Rating 2 - Terrible. 1 out of 146 reviews

9.8/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Alexandria

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed for 7 nights, the staff were incredibly kind and helpful. Away from downtown but we had a car rented, so that was a bonus because it was very quiet. There is a public beach a 15-20 minute walk away, 7-11 next door, a lovely cafe in the same building, and just accross the street a couple restaurants we ate at when we didn't plan ahead with very affordable pizza. Will likely return because it suited our family's needs perfectly!
Stayed 7 nights in Nov 2025

10/10 Excellent

Aaron

Stayed 1 night in Oct 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was attractive, clean, comfortable, the reception was always staffed, we made in room and also walked to coffee and a yummy taco restaurant. We would visit again if we get the chance!
Stayed 5 nights in Sep 2025

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and quiet. Loved having a kitchen and washer/dryer. Elevator wasn’t working and it was a bit difficult with a child and stroller. You need a car as this location is far from the center of town. Only walked to 7 eleven, taco restaurant and pizzeria across the street. Caribe shuttle express came through and was our go to for transportation.
Stayed 6 nights in Aug 2025

10/10 Excellent

Jesus

Liked: Amenities
This hotel was such a wonderful surprise. The room was impeccable-super clean down to the last detail. Highly recommended
Stayed 1 night in Aug 2025

10/10 Excellent

Jameel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great staff!
Stayed 2 nights in Aug 2025

8/10 Good

Ana

Travelled with family, Business traveller
The property is 15 minutes from 5ta Avenida and far from all the activities. Not within walking distant to all the shops and restaurants. Staff was friendly and accommodating. Rooms were clean, however, the sheets were stained. Comfortable overall. 7/11 conveniently located around the corner.
Stayed 4 nights in Jul 2025

8/10 Good

Megan

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The staff were kind and friendly and the place was very spacious for a budget hotel. Close driving to supermarkets and Playa del Carmen. Kitchen could use some basic supplies such as a dish drying rack and sponge to properly wash dishes. The pool was not working which was a hassle for us with 2 young kids in the middle of summer.
Stayed 3 nights in Jul 2025

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
Great place to stay for a few nights before moving to our main resort down the road. We would come back with a couple next time as it would be a great base if you are on a budget, but you would need a car
Stayed 1 night in Apr 2025

10/10 Excellent

Jo-Ann

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location near Mayakoba Golf. Huge, wrll appointed 2 Br 2ba apt for around 70 usd per night. Nice pool, lounge areas. No restaurant but many options close by. Also, just 5 min drive to beach.
Stayed 1 night in May 2025

10/10 Excellent

OSVALDO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelentes condiciones, al igual que las atenciones y servicio. Recomendable
Stayed 3 nights in Apr 2025

10/10 Excellent

Reshawn, Milton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was great—staff was friendly and helpful, the property was quiet and well-maintained and our apartment was spacious. We’d definitely come back again!
Stayed 3 nights in Apr 2025

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities
Very clean and quiet
Stayed 6 nights in Mar 2025

10/10 Excellent

Rebeca Ester

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed there for 6 days with my 5 kids. Everything is well kept and clean. Fairly new building. Kids loved the pool it was kept clean. Got the 2 bedroom, rooms were spacious, with 2 sets of full washrooms and tvs in every room and living room. There’s a full kitchen and fridge so that was great to be able to cook breakfast there before leaving for the day. Close by to a 7/11 right beside the hotel as well as other shops and a laundry mart. We rented a car so there is a fenced garage as well for free use with the hotel. You just have to let them know when you’re leaving and coming back they open 24 hrs. We enjoyed our stay at Heaven Hotel and would recommend for families, as it is more away from the young party life hotel strip.
Stayed 6 nights in Mar 2025

8/10 Good

Yann

Travelled with family
Liked: Cleanliness, room comfort
Good place safety and friendly
Stayed 2 nights in Feb 2025

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There's restaurants, organic food store, lots of places to walk to and most the staff here are wonderful, polite and apartment is large, recommended by me
Stayed 26 nights in Jan 2025

8/10 Good

Debra K

Liked: Cleanliness, property conditions & facilities
The property was in an easy location to find safe parking was right at kerbside and very safe. The only challenge we had was the Front Desk staff did not speak English, and the only other complaint we may have would be the beds are extremely hard if you’re there for aThe property was in a easy location to find safe parking was right at kerbside and very safe. The only challenge we had was the Front Desk staff did not speak English, and the only other complaint we may have would be the beds are extremely hard if you’re there for a long stay, I think they need to upgrade their mattresses.
Stayed 10 nights in Jan 2025

10/10 Excellent

Campbell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A gem of a hotel with friendly staff. Only downside was you needed a car as it was quite a ways from Playa.
Stayed 21 nights in Jan 2025

10/10 Excellent

Ehteshamuddin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed at the hotel for three nights with my family of five, service was awesome and also the rooms were clean. Loved the place and we will choose this hotel for all our stays whenever we visit Cancun
Stayed 3 nights in Jan 2025

10/10 Excellent

SAMET

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice, budget friendly, could be more clean.
Stayed 8 nights in Jan 2025

10/10 Excellent

salim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay with family. Nearby restaurants and beaches
Stayed 5 nights in Jan 2025

10/10 Excellent

Shaila

Travelled with family
Liked: Cleanliness, room comfort

Love to stay there again

It was a wonderful place to stay. We feel safe and the staff were very nice. It was quite and next two big resorts. We stayed there five days and use the kitchen to cook our food.
Stayed 5 nights in Dec 2024

10/10 Excellent

Melissa

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Heaven Hotel was such a gem of a find. We chose it because of its close proximity to Ocean Riviera Paradise, where our family were staying. We rented a car and could pick up our family in 2 minutes, it was only 10-20 minutes maximum to the shopping and dining of Playa del Carmen. The hotel was nice and clean and new. The “room” was perfect, 2 beds, 2 baths and a small kitchen. The staff were amazingly kind and helpful. There is a plaza right across the street with food choices. There is a pharmacy in the building. It was absolutely perfect. Only 1 complaint I have is the size of the water heater. It was hard to have a completely warm shower. It wouldn’t keep me from coming back though.
Stayed 4 nights in Dec 2024

10/10 Excellent

Leanna A

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Best place to stay when you want to go in tours. Awesome, clean and practical.
Stayed 2 nights in Nov 2024

10/10 Excellent

Christine

Liked: Cleanliness, room comfort
My stay here was great! Plenty of places to eat within walking distance, and Xcalacoco beach is only about a 20 minute walk. Very quiet and clean.
Stayed 4 nights in Nov 2024