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Balxiba Playa del Carmen Downtown Hotel Boutique

2.0 star property

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Photo gallery for Balxiba Playa del Carmen Downtown Hotel Boutique

A reception area with a white wall, a brick accent, wooden benches, hanging plants, and a potted plant.
A swimming pool with a wooden deck, lounge chairs, and a green hedge.
A modern interior with a sofa, potted plants, a coffee table, and a hallway leading to another room.
Combined shower/bathtub, hair dryer, towels, soap
Down duvets, individually furnished, blackout curtains

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle 2 Nte Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪14 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪16 min walk‬
  • Place, Playacar Beach
    ‪17 min walk‬

Room options

View all photos for Deluxe Double Room

A hotel room with two beds, a bathroom, and a mirror.

Deluxe Double Room

  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, Non Smoking

Deluxe Room, Non Smoking | Down duvets, individually furnished, blackout curtains

Deluxe Room, Non Smoking

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Triple Room

A hotel room with three single beds, a large mirror, a wall decoration, and a curtain.

Classic Triple Room

  • 32 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed, 1 Large Single Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Comfort Double Room

Down duvets, individually furnished, blackout curtains

Comfort Double Room

  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Balxiba Playa del Carmen Downtown Hotel Boutique

This smoke-free hotel features an outdoor pool, concierge services and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, wedding services and a picnic area are on-site. Change of towels is available on request
Balxiba Playa del Carmen Downtown Hotel Boutique offers 27 accommodations, which are accessible via exterior corridors and feature blackout curtains. Each accommodation is individually furnished. Beds feature down duvets. 32-inch LCD televisions come with cable channels and Netflix.

Bathrooms include a combined bath/shower unit. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. An iron/ironing board, hairdryers and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Balxiba Playa del Carmen Downtown Hotel Boutique, you'll be within walking distance of Playa del Carmen Main Beach. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a playground
  • Within a 15-minute walk of Playa del Carmen Main Beach and Quinta Avenida
  • Airport shuttle service available for a fee
As a guest of Balxiba Playa del Carmen Downtown Hotel Boutique, you'll find an outdoor pool, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Balxiba Playa del Carmen Downtown Hotel Boutique also features a picnic area, concierge services, and a communal living room. Limited free parking is available on a first-come, first-served basis.

This Playa del Carmen hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free secured self parking on site
  • Limited number of on-site self parking spaces per unit

Food and drink

  • Couples/private dining

Things to do

  • Outdoor pool
  • Playground
  • TV in common areas

Family friendly

  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Dock
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • Communal living room
  • Living plant wall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • Netflix
  • Streaming services

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Balxiba Playa del Carmen Downtown Hotel Boutique

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3000 per vehicle (return, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 100 (one-way), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Balxiba Playa del Carmen Downtown Hotel Boutique offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Balxiba Playa del Carmen Downtown Hotel Boutique Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 8 out of 12 reviews
Rating 8 - Good. 1 out of 12 reviews
Rating 6 - Okay. 1 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 2 out of 12 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Habitación amplia, cama cómoda y limpia, aire acondicionado en buen estado. Baño limpio. TV y Wifi funcionan muy bien. Un poco de ruido por la noche.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

marlene

Liked: Cleanliness, amenities, property conditions & facilities
Ubicación conveniente, habitación e instalaciones buenas, personal amable en la atención
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Sarahi

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Alain

Stayed 1 night in Mar 2026
Verified

10/10 Excellent

gabriel

Stayed 5 nights in Oct 2025