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Hotel Nautilus

2.5 star property

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Photo gallery for Hotel Nautilus

Outdoor pool, open 9 AM to 8:30 PM, pool loungers
Triple Room | In-room safe, desk, free WiFi, bed sheets
Reception
Suite with balcony | In-room safe, desk, free WiFi, bed sheets
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
20 Avenue Norte No 172 Esq Calle 6 Bis, Col Centro, Playa del Carmen, QROO, 77710
  • Place, Central Square
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, free WiFi, bed sheets

Standard Double Room

9.6 out of 10
Exceptional
(7 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room

Standard Room | In-room safe, desk, free WiFi, bed sheets

Standard Room

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Triple Room

Triple Room | In-room safe, desk, free WiFi, bed sheets

Triple Room

  • 34 sq m
  • Sleeps 6
  • 3 Queen Beds
  • Free Wi-Fi

View all photos for Suite with balcony

Suite with balcony | In-room safe, desk, free WiFi, bed sheets

Suite with balcony

  • Park view
  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite con Sofa Cama

Suite con Sofa Cama | In-room safe, desk, free WiFi, bed sheets

Suite con Sofa Cama

8.0 out of 10
Very good
(1 review)
  • Park view
  • 29 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Exterior
Hotel Hacienda Paradise
Downtown Playa del Carmen
  • Pool
  • Breakfast included
  • Spa
  • Restaurant
4.1 out of 5, Very good, 605 reviews
The price is €104
includes taxes & fees
29 Jun - 30 Jun
Hotel Hacienda Paradise

About this property

Hotel Nautilus

Along with an outdoor pool, this smoke-free hotel has a 24-hour front desk and tour/ticket assistance. Free WiFi in public areas and free self parking are also provided. Other amenities include a front desk safe. Change of towels is available on request
Hotel Nautilus offers 25 air-conditioned accommodations, with a safe. Flat-screen televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Hotel Nautilus, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance and luggage storage
  • Just a 5-minute walk from Quinta Avenida and 9 minutes on foot from Playa del Carmen Main Beach
As a guest of Hotel Nautilus, you'll find an outdoor pool, a terrace, and tour/ticket assistance. WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis.

This Playa del Carmen hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited number of on-site self parking spaces per unit
  • Onsite parking includes off-street options

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Hardwood flooring in public areas
  • No lift
  • Smooth flooring in public areas

More

  • 1 building
  • 3 floors
  • Built in 1999
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Nautilus

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9 AM to 8:30 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Nautilus playa del carmen
Nautilus playa del carmen
Hotel Nautilus Hotel
Hotel Nautilus Playa del Carmen
Hotel Nautilus Hotel Playa del Carmen

Hotel Nautilus Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 61 out of 140 reviews
Rating 8 - Good. 42 out of 140 reviews
Rating 6 - Okay. 26 out of 140 reviews
Rating 4 - Poor. 10 out of 140 reviews
Rating 2 - Terrible. 1 out of 140 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Britney

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, kind staff and great location.
Stayed 2 nights in Feb 2026

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Check in was easy, parking was so convenient and easy, location was perfect ... it was close to everything, including the bus station and the pool was such a delight. It was exactly what we were looking for.
Stayed 1 night in Feb 2026

8/10 Good

Peter

Stayed 1 night in Jan 2026

10/10 Excellent

Steven

Stayed 1 night in Nov 2025

10/10 Excellent

prakashbaldev

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very clean and walking distance to 5 avenue park restaurant s i would recomend every one to stay their close to walmart also
Stayed 5 nights in Oct 2025

4/10 Poor

Bar

Stayed 5 nights in Sep 2025

10/10 Excellent

Maurilio D

Stayed 7 nights in Feb 2025

10/10 Excellent

Maurilio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😁
Stayed 7 nights in Apr 2025

10/10 Excellent

herschel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little tricky to find but great location when you park your car
Stayed 1 night in Feb 2025

10/10 Excellent

Sophie

Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Aurelio

Liked: Cleanliness, amenities, property conditions & facilities
Parking included hot water clean showers
Stayed 1 night in Jan 2025

10/10 Excellent

Aurelio

Stayed 1 night in Jan 2025

10/10 Excellent

Peter

Central but quiet,pleasant staff, nice pool
Stayed 3 nights in Jan 2025

6/10 Okay

kathy

Great if a/c was working properly

All was fine except the a/c wasn’t working properly….just seemed to be blowing warm air - i mentioned to front desk but no difference
Stayed 4 nights in Dec 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and pleasant staff. No breakfast on site but two good cafes close by.
Stayed 3 nights in Dec 2024

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property very affordable & staff was exceptional.
Stayed 1 night in Jul 2024

10/10 Excellent

Olga

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Michael Thomas, San Pedro Cholula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Veritas Ruiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to everything - beach, shopping restaurants, situated in a really cool neighborhood, great staff, lovey balcony. Thank you, I had a great stay would definitely stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Jesus

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was great and helpful. Location of hotel was near restaurants and shopping. I was able to walk everywhere I needed to go. Will absolutely book this hotel again soon.
Stayed 8 nights in Nov 2023

10/10 Excellent

Richard

Travelled with partner
Hotel is pretty central, friendly helpful staff.
Stayed 1 night in Nov 2023

6/10 Okay

Roger

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is perfectly fine. We were well attended to, the only improvement would be more furniture as the room was like an empty space with just two beds. Two straight back chairs on the balcony. A small desk, no closet to speak of and no drawers at all. The location is great as it's near everything. However, it is very noisy throughout the night due to barking dogs! But with a pair of ear plugs, this was a good stay. Good security, with a gate locked at 11pm. Buzzer rarely needed, as the desk people were vigilant of our arrival.
Stayed 5 nights in Feb 2023

10/10 Excellent

Matthew

Stayed 2 nights in Mar 2023