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Hotel Los Itzaes by 5th av

3.0 star property

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Photo gallery for Hotel Los Itzaes by 5th av

Lobby
Dining
View from room
Lobby sitting area
Outdoor pool, pool umbrellas, pool loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
Avenida 10 Lote 3 Esquina calle 6 BIS, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Central Square
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬

Room options

View all photos for Single Room Standard

Minibar, in-room safe, blackout curtains, soundproofing

Single Room Standard

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • Free Wi-Fi

View all photos for Double Room Standard with View

Minibar, in-room safe, blackout curtains, soundproofing

Double Room Standard with View

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • Free Wi-Fi

View all photos for Triple Room Standard with View

Minibar, in-room safe, blackout curtains, soundproofing

Triple Room Standard with View

  • Sleeps 5
  • Free Wi-Fi

View all photos for Standard Room

Standard Room | Minibar, in-room safe, blackout curtains, soundproofing

Standard Room

9.8 out of 10
Exceptional
(6 reviews)
  • City view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, blackout curtains, soundproofing

Standard Double Room

9.4 out of 10
Exceptional
(11 reviews)
  • City view
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite

Minibar, in-room safe, blackout curtains, soundproofing

Junior Suite

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 59 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, blackout curtains, soundproofing

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Los Itzaes by 5th av

This smoke-free hotel features an outdoor pool, a snack bar/deli and coffee/tea in a common area. WiFi in public areas is free. Additionally, a business centre, a meeting room and concierge services are on-site.
Hotel Los Itzaes by 5th av offers 16 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Cable televisions are provided.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Playa del Carmen hotel provides complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel Los Itzaes by 5th av. During your stay, you're just a quick walk from Quinta Avenida. Features include free WiFi in public areas, plus an outdoor pool and a snack bar/deli. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes bicycles to rent
  • Steps from Quinta Avenida and 6 minutes on foot from Playa del Carmen Main Beach
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a snack bar/deli on site. WiFi and wired Internet are free in public spaces. A business centre and a meeting room are available. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a library, and a terrace are also featured at Hotel Los Itzaes by 5th av.

This 3-star Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 11:00 AM.
Ipanema – This restaurant only serves breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (USD 15 per day)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 7 to 10 for adults and USD 7 to 10 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Ipanema

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body treatments
  • Massage

Accessibility

  • No lift

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per pet, per day, plus a deposit of USD 100 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 7 to 10 for adults and USD 7 to 10 for children
  • Airport shuttle fee: USD 130 per vehicle (return)
  • Nearby parking fee: USD 15 per day (16 ft away)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 10 per pet, per day
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hotel Los Itzaes by 5th av offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Itzaes
Los Itzaes
Los Itzaes Hotel
Los Itzaes Hotel Playa Del Carmen
Los Itzaes Playa Del Carmen
Hotel Los Itzaes
Los Itzaes Hotel Riviera Maya/Playa Del Carmen, Mexico
Los Itzaes Hotel
Los Itzaes By 5th Av Carmen
Hotel Los Itzaes by 5th av Hotel
Hotel Los Itzaes by 5th av Playa del Carmen
Hotel Los Itzaes by 5th av Hotel Playa del Carmen

Hotel Los Itzaes by 5th av Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 150 out of 236 reviews
Rating 8 - Good. 54 out of 236 reviews
Rating 6 - Okay. 19 out of 236 reviews
Rating 4 - Poor. 5 out of 236 reviews
Rating 2 - Terrible. 8 out of 236 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Jean

Travelled with partner
Liked: Cleanliness
Dining area - microwave and hot water should be accessible, considering no microwave or coffee maker in the room
Stayed 7 nights in Feb 2026

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was very comfortable, 4 different balconies looking out with a great city view. Martha at the front desk was absolutely delightful! She truly went out of her way many times to make my family’s stay pleasant! Would recommend to anyone!
Stayed 4 nights in Feb 2026

6/10 Okay

Oussama

Stayed 4 nights in Jan 2026

6/10 Okay

Luis Jose

Stayed 2 nights in Dec 2025

10/10 Excellent

john

Stayed 1 night in Jan 2026

10/10 Excellent

Juan

Stayed 2 nights in Jan 2026

10/10 Excellent

Qian

Stayed 1 night in Dec 2025

10/10 Excellent

Laura, Wesley Chapel

Liked: Cleanliness, amenities, property conditions & facilities
Everyone there is so friendly and helpful. The room was nice and very clean. Beds are comfortable and the air conditioning is very good. There is music from 5th but mostly you only hear the bass. The air conditioner sound masked it well. It was an overall awesome experience. I’d come back to this hotel!
Stayed 6 nights in Nov 2025

6/10 Okay

JUAN

Disliked: Amenities, property conditions & facilities
No elevator. No coffee in the room. Very ordinary.
Stayed 1 night in Nov 2025

10/10 Excellent

Maiqi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to cancun 5 times and this resort was definitely one of the best. The hotel feels newer and clean. Staffs were super friendly. There are multiple activities by the pool area including water volleyball, beach volleyball, bingo, iron man contests, etc… beach is spacious and not busy. We liked the towel system, you need to return your towel every time you leave so chairs are not occupied with unclaimed towels. The food was okay, not much variety each day but it was delicious.
Stayed 3 nights in Nov 2025

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Bouraoui

Stayed 1 night in May 2025

10/10 Excellent

KATHERINE JOY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
the owner is friendly, the rooms and hotel is clean and conveniently located in PDC. oxxo and mercado is just around the corner. I love the pothos plant decor cascading from the top floor and around the common area. affordable price.
Stayed 2 nights in May 2025

10/10 Excellent

Jeffrey

Stayed 1 night in May 2025

10/10 Excellent

Ivan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was only one night stay, but it was amazing night truly comfortable nice people desk lady was really and helpful friendly I recommend this hotel 100%. I definitely stay at this place again.🙏🙏 5 ⭐️ of 5
Stayed 1 night in May 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place...
Stayed 8 nights in Apr 2025

6/10 Okay

Darius, Hickory Hills

Travelled with partner
Liked: Staff & service
Good little motel a block from fifth ave. Nice simple pool on the roof with chairs and shower. A bit on the loud side with two motels/restaurants playing loud music but nothing like the bars a block away. Night shades help with all the street lights and the not so quiet a/c will drown out the music. So you can’t really sleep in any kind of quiet without earplugs. Room was clean, bathroom could use a deep clean. Overall, it shows its age and could use an update. Staff was super nice, friendly and helpful. No elevator sucked with two 50lb bags and carry on bags. Lots of coffee/bfast and restaurant options around. Close to Cozumel ferry, ADO bus terminal and taxis everywhere. Will look for something even further away from the party zone and any bars/djs next time. As much as I like loud music and all the bars/restaurants, I’d like to sleep when I go to sleep.
Stayed 3 nights in Feb 2025

10/10 Excellent

Nedra, Homer

Liked: Cleanliness, staff & service
This is the 2nd time staying at Los Itzaes. Hotel is very well situated to food & shopping! It is noisier that we remembered from our previous stay. No hot water in shower, but there were a lot of footsteps we heard before trying it. Maybe others used up the hot water. No big deal. The staff has been terrific and friendly.
Stayed 1 night in Jan 2025

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel, great location, but the difference was Martha at the front desk. She helped make our first night in PDC comfortable and relaxing. Thanks!
Stayed 1 night in Jan 2025

10/10 Excellent

Chance

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room within walking distance of the ferry terminal and the ADO bus terminal.
Stayed 1 night in Jan 2025

8/10 Good

eduardo

Liked: Cleanliness, staff & service, property conditions & facilities

Little hotel close to everything

Small little hotel, great location close to everything, very nice staff, the only shortfal, no elevators! Otherwise a little gem
Stayed 1 night in Jan 2025

8/10 Good

shai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful hosts and a nice clean space. Good location.
Stayed 3 nights in Dec 2024

10/10 Excellent

N, Mesquite

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was quite nice, the staff was great and the location was close to everything. A little noisy at night, but that's Playa del Carmen.
Stayed 6 nights in Nov 2024

10/10 Excellent

Tania

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good! & was near everything!
Stayed 2 nights in Nov 2024