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Maya Azul

3.0 star property

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Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

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5tA AVENIDA ENTRE 10 y 12, Playa del Carmen, ROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Central Square
    ‪5 min walk‬

Room options

Double Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

Triple Room

  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

Quadruple Room

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Similar properties

Interior
Antera Hotel & Residences
Downtown Playa del Carmen
  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi
4.5 out of 5, Wonderful, 1,057 reviews
The price is €88
includes taxes & fees
1 Jun - 2 Jun
Antera Hotel & Residences

About this property

Maya Azul

This hotel features an outdoor pool, a restaurant and express check-in. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance and a garden are on-site.
Maya Azul offers 20 accommodations, which are accessible via exterior corridors and feature a safe and free newspapers. Rooms open to patios. Each accommodation is individually furnished and decorated. Guests can surf the web using complimentary wired and wireless Internet access. Bathrooms include a shower. Additionally, rooms include a ceiling fan and blackout curtains. In-room massages and an iron/ironing board can be requested. Cots/infant beds (surcharge) are also available.
Recreational amenities at the hotel include an outdoor pool.
During your stay at Maya Azul, you're just a quick walk from Quinta Avenida. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi and wired Internet
  • Enjoy seafood while dining at Mr Chile La Quinta Ave
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include supervised childcare and tour or ticket assistance
  • Steps from Quinta Avenida and 3 minutes on foot from Playa del Carmen Main Beach
  • Cruise terminal, shopping centre and theme park shuttle service available for a fee
There's a restaurant on site. Public spaces have free WiFi and wired Internet. An outdoor pool, tour/ticket assistance, and a garden are also featured at Maya Azul. You'll have access to the outdoor pool at a partner property.

Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel (fines may apply for smoking in non-smoking areas).

For a fee, guests can enjoy a full breakfast daily.
Mr Chile La Quinta Ave – This restaurant specialises in seafood and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking; discounts available
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Daily full breakfast available for a fee: MXN 70 per person
  • A restaurant

Restaurants on site

  • Mr Chile La Quinta Ave

Things to do

  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Cot (surcharge)
  • Outdoor pool
  • Supervised activities for children (surcharge)

Conveniences

  • Safe at front desk

Guest services

  • Tour and ticket assistance

Outdoors

  • Garden

Spa

  • In-room massages
  • Manicures/pedicures

More

  • 1 building
  • 1 floor
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Private bathroom
  • Shower

Entertainment

  • TV

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Express check-in available

Check-out

Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 70 per person
  • Airport shuttle fee: MXN 1570 per person (return)
  • Cots (infant beds) are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Maya Azul offers transfers from the cruise terminal and airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Maya Azul
Hotel Maya Azul Playa del Carmen
Maya Azul
Maya Azul Playa del Carmen
Maya Azul Hotel PLAYA DEL CARMEN
Maya Azul Hotel
Maya Azul PLAYA DEL CARMEN
Maya Azul Hotel PLAYA DEL CARMEN

Maya Azul Reviews

Reviews

6.4
Rating 10 - Excellent. 10 out of 122 reviews
Rating 8 - Good. 46 out of 122 reviews
Rating 6 - Okay. 34 out of 122 reviews
Rating 4 - Poor. 16 out of 122 reviews
Rating 2 - Terrible. 16 out of 122 reviews

6.8/10

Cleanliness

7.0/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel was closed

Hotel was closed. Do not recommend. Had yo book another hotel. Have not received a refund.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prime location and quiet

Prime location on 5th avenue where The rooms are in The back Yard so quiet at night Time. The rooms are ok and clean Garden is cool and service is more than décent

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

2/10 Terrible

Donna, St. Louis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

dump

pool area dirty and need of repair. Had to wash off bird poo off patio pool chairs out side toilet gross. Old mattress in room no blow dryer said was one in ad for hotel, bath towels dingy, no restraunt or club like said in ad. free breakfast was a joke table with corn flakes , bread , sanka , tang. Bugs biting in room and out side. Air conditioner to big for room.

8/10 Good

Mary, Minnesota

Liked: Cleanliness, staff & service

Location great

This was actually our 4th time staying here. Bed not comphy...not fancy but clean. Somewhat noisy from nearby disco...mainly Friday/Saturday. Just be aware of the cost. I searched one travel option site and it was far from "budget". This is a moderate budget place in a can't be beat location.

10/10 Excellent

Jeanette, Edmonton, AB Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding service

We were for 10 days and the service is amazing at the front desk. Room was cleaned daily and service was outstanding.

6/10 Okay

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

2/10 Terrible

nancy

Disliked: Cleanliness, property conditions & facilities, room comfort

Terrible place

I booked for 6 nights and after one night I moved to another hotel because I couldn't stay there longer. Stain on the bed, no hot water, humid and very dark room, noisy, toilet couldn't flush, breakfast was dry bread on a table and Korn Flakes. I can't believe Expedia is doing business with that hotel. I lost my time and my good mood there.

2/10 Terrible

Lizzie, New York

Disliked: Property conditions & facilities, room comfort

No windows

It was like staying in solitary confident. There was no windows and the hot water took forever to trickle out. As for the beds I was better off sleeping on the beach in the sand. They were hard stiff and tough. The only good thing about the hotel was the location.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities

Great location

This hotel is right on 5th, one block from the beach. George at the front desk was extremely helpful. This hotel is great if you're on a budget, has basic amenities, but was clean.

6/10 Okay

Jesse, Canada

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Budget hotel in the middle of the action.

Hotel was everything I expected as far as amenities for such a low price. Staff were friendly and helpfull and the room was clean. If your backpacking or just on a tight budget it's a good place to stay. As well it's close to the beach and right on 5th avenue.

6/10 Okay

Hank, Vancover

Liked: Staff & service

Good for the price

Fine for the price. Too many trees overhanging the pool make it messy. They need proper remotes for the TV's. Such a simple thing but annoying. Friendly staff.

4/10 Poor

e.b, Israel

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

E.b. a lot of problems with the sewe!

The toilet, came up.. it was discasting!!! And we moved 3 difrent rooms!!

8/10 Good

guy, tlv

Liked: Cleanliness, staff & service, property conditions & facilities

first night in playa

Good value for money Not fency. Great location

8/10 Good

ciara, ireland

Liked: Cleanliness, staff & service

perfect spot on th strip

This is perfect for people on a small budget it is right on the strip and 2 minute walk from the beach.roos were cleaned daily.pool is small and lots of mosquitoes around there.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

A no frills budget hotel

Stayed here one night while visiting Playa Del Carmen. The hotel is right in the middle of the action downtown, which was great. The air conditioning worked, but other than that, don't expect any amenities. Overall, good for the price.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Need some linen?

Pictures didn't do justice. Our room was two double beds combined as one with the mattress exposing and the linen had holes. We asked for a top sheet and we were given two bath towels as a sheet. This was one of the bottom five places we have ever stayed at.

2/10 Terrible

Chris, Mexico

Disliked: Staff & service, property conditions & facilities

Not a great place to stay

This hotel is not very nice, and they have poor customer service policies like over booking and then trying to move guests with reservations to othermuch lower quality hotels. Stay here if you need a cheap place in this area, but just be very careful that they don't try to pull a fast one on you.

6/10 Okay

ile, Boston

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Good for very low budget stay

It is a very small very old property. Rooms are small, bathroom is extra small. No curtain on shower. TV with no remote. Ceiling fan that doesn't work. Should be good for people who wants to spend the less amount of money possible and yet be on the 5th ave. Furniture, blankets and bed's bases were very old, but sheets looked super clean, and mattress was surprisingly very comfortable. Just 1 pillow per bed. Overall cleaniness of the room was excellent. Hotel may be for very low budget travel but is still a good option compared to price and service, because it is very well located, staff is friendly and room is clean. Pool is extremely small (almost jacuzzi size) and it didn't looked very clean. If your room is close to the front desk, forget about extra sleeping on the morning, as you may hear a lot of noise and the constant ring of the phone.

8/10 Good

Diego

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Luz, Laguna Beach, Ca

Liked: Staff & service
Disliked: Property conditions & facilities

OK hotel, good location

Booked on $ primarily, OK experience overall, good location, close to beach...

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

review

Maybe for students is ok, but I don't recommend it

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Derick, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will be back next year...

Good clean budget hotel,,,in the middle of all the action on 5th ave.... Friendly helpful staff,,,, english speaking which is helpful...its all about location,location,location....The tour guides out front of hotel can be a little annoying... If looking for cheap clean accomadations this is it. Close to beach 5 minute walk.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort