Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

VIP Access

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Dates

June 2025

July 2025

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down duvets, free minibar, in-room safe

Premium bedding, down duvets, free minibar, in-room safe

Overview
Rooms
Location
Policies

Very good

Popular amenities

Explore the area

307 Cancun - Chetumal Ejidal, Puerto Morelos, QROO, 77712

Moon Palace Golf Club
‪15 min drive‬
Petempich Bay
‪23 min drive‬
Puerto Morelos Town Square
‪25 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪23 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

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Room options

Luxury Junior Suite Swim Out

51 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Two Bedroom Luxury Junior Suite

101 sq m
Sleeps 8
2 Queen Beds, 2 Double Sofa Beds and 1 King Bed

Two Bedroom Luxury Junior Suite Ocean View Diamond Club

Ocean view
102 sq m
Sleeps 8
1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

Luxury Junior Suite Swim Out Diamond Club

51 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean View

Ocean view
51 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

Ocean view
484 sq m
Sleeps 8
1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

Luxury Junior Suite Ocean Front

Ocean view
51 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean Front Diamond Club

Ocean view
51 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

Ocean view
51 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean Front Terrace Jacuzzi

Ocean view
51 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Ocean view
319 sq m
Sleeps 10
1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

Luxury Junior Suite Ocean Front Swim Out Diamond Club

Ocean view
51 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Ocean view
92 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

Ocean view
51 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

Ocean view
102 sq m
Sleeps 8
1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

Luxury Junior Suite

51 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Pool
Hot tub
Breakfast included
All-inclusive

for 1 room

includes taxes & fees

20 Jun - 21 Jun

About this property

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Luxury property on the beach, with 6 outdoor pools

Catch some rays at the beach or spend the day relaxing at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 12 restaurants.

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort offers 1005 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. Beds feature down duvets and premium bedding. A pillow menu is available. Plasma televisions come with premium cable channels. Coffee/tea makers and minibars are provided. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a lazy river, Access to hot tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Our customers tell us that they can't get enough of the pool at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Free breakfast, free WiFi in public areas and 6 outdoor pools are available.

Free full breakfast served daily
Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
Grab something to eat at one of the 12 restaurants or 2 coffee shops/cafes, or stop for a drink at one of the 4 beach bars or 3 swim-up bars
Splash around at the free water park with a lazy river or swim in the 6 outdoor pools
Indulge with massages, reflexology or body scrubs at the spa
Services include a free children's club, dry cleaning/laundry and a concierge
On-site recreation includes tennis courts, a gym and a steam room
Guests have great things to say about the clean guestrooms and the location
6.6 mi (10.6 km) from El Tinto Golf Course and 10.7 mi (17.3 km) from Ventura Park Cancun

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 12 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 3 swim-up bars and 10 bars/lounges. WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club and a children's pool.

Smoking is allowed in designated areas at this 5-star Puerto Morelos property.

Guests are served a free full breakfast daily from 7:00 AM to 11:30 AM.

Gourmet Marche – On-site buffet restaurant.

Zen – This restaurant specialises in Asian cuisine. Open daily.

Hunter Steak House – This restaurant only serves dinner. Open daily.

Grazie Italian Trattoria – This restaurant specialises in Italian cuisine. Open daily.

Taj – This restaurant specialises in Indian cuisine. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included

24-hour room service

In-room minibar (all beverages included)

Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Surfing/body boarding

Land activities

Fitness facilities

Tennis

Volleyball

Entertainment

On-site entertainment and activities

On-site live performances

Theme parties

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi

Parking and transport

No on-site parking available

Food and drink

Free full breakfast available daily 7:00 AM to 11:30 AM
10 bars/lounges
12 restaurants
2 coffee shops/cafes
3 poolside bars
3 swim-up bars
4 beach bars
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Restaurants on site

Gourmet Marche
Grazie Italian Trattoria
Hunter Steak House
Taj
Zen

Things to do

6 outdoor pools
Arcade/game room
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Free water park
Full-service spa
Gym
Hot tub
Lazy river
Playground
Sauna
Shopping
Steam room
Table tennis
Tennis
Waterslide

Family friendly

6 outdoor pools
Arcade/game room
Children's pool
Free children's club
Free water park access
Laundry facilities
Lazy river
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

8 meeting rooms
Conference centre

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

9 floors
Beaux Arts architecture
Designated smoking areas (fines apply)
Reception hall

Room amenities

Bedroom

Blackout drapes
Down comforter
Pillow menu
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Slippers
Towels provided

Entertainment

MP3 dock
Plasma TV with premium cable channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Desk
Free local calls
Iron/ironing board
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Children and extra beds

Children are welcome.

Kids stay free! One child 1 year old or younger stays free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: USD 4.06 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

One child aged 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
Pets and service animals are not allowed on site.

Property is also known as

Royalton Splash Riviera Cancun

Royalton Splash Riviera Cancun All Inclusive Resort

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort Reviews

8.0

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Katherine

8 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Feb 2025

6/10 Okay

Joel Aruljit

7 Mar 2025

Stayed 6 nights in Feb 2025

10/10 Excellent

Aura Michelle

Travelled with family, Travelled with family and small children

7 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely gorgeous resort and staff.

Stayed 3 nights in Mar 2025

4/10 Poor

Christopher Peter

Travelled with family

7 Mar 2025

Liked: Cleanliness

Disliked: Staff & service, amenities

Poor communication about activities, dining options, etc. Poor layout. Poor knowledge and/or consistency between staff.

Stayed 6 nights in Feb 2025

10/10 Excellent

Sundeep

7 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Feb 2025

8/10 Good

Stacey

Travelled with group

6 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wasn't expecting the expectation of tips for everything

Stayed 6 nights in Feb 2025

10/10 Excellent

Danielle

6 Mar 2025

Liked: Property conditions & facilities

Good

Stayed 7 nights in Feb 2025

6/10 Okay

Brandi, Bozeman

Travelled with family, Travelled with family and small children

6 Mar 2025

Disliked: Staff & service, amenities, property conditions & facilities

No points because I booked through Expedia. Nothing was open (water park, hot tub, casino/bar closed and wouldn’t serve my family but stayed open for others until 11:15? Makes no sense. We walked in… she said closed… served two others fresh drinks? Two towels for a family of 4? David at front desk..A . Two women at check in for each stay (2 different nights) barely cared to even help us.

Stayed 4 nights in Feb 2025

6/10 Okay

Steff

Travelled with family

6 Mar 2025

Liked: Staff & service, amenities, property conditions & facilities

We loved everything about the resort except the food.

Stayed 4 nights in Feb 2025

8/10 Good

Amy Lynn

Travelled with family and small children

5 Mar 2025

Liked: Amenities

When I booked online, my daughter & I booked together & both paid for adjoining rooms, ocean front & swim up pool. When we arrived, there wasn’t any adjoining rooms left. The hotel had guests in all the adjoining rooms. My daughter had an oceanfront with swim up & I was in another area & no oceanfront room. We also reserved a pool cabana for a day & another family had paid for the same cabana for the same day. Double booking is a huge concern & they said there was nothing they could do, due to all the rooms being full. Our butlers Hector & Savana were amazing!! Both of them helped make our trip wonderful.

Stayed 6 nights in Feb 2025

10/10 Excellent

Anna

Travelled with family and small children

5 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

An Unforgettable Stay – Perfect for Families, Relaxation & Dining I recently had the pleasure of staying at this incredible hotel, and it was truly an unforgettable experience. From start to finish, everything was seamless, thanks to the outstanding service and warm hospitality. A special thank you to Luz Adriana for taking care of all my reservations flawlessly. Her professionalism and attention to detail made my stay stress-free and enjoyable. The spa experience with Rubi and España was pure bliss! Their expertise and calming presence made for the most relaxing and rejuvenating treatments. I left feeling completely refreshed. Dining at the hotel was a highlight. Every meal was a delight, showcasing the rich and authentic flavors, even a buffet has so many fresh options! This hotel is also a perfect destination for families! The water park is fantastic for kids, offering endless fun and entertainment. In the evenings, the shows featuring clowns and gymnasts were an absolute hit, keeping both kids and adults entertained with incredible performances. Overall, this hotel exceeded all my expectations. Whether you’re looking for relaxation, delicious dining, or family-friendly fun, this place has it all. I can’t wait to return—thank you to the entire team for making my stay so special!

Stayed 3 nights in Mar 2025

2/10 Terrible

Verified traveller

5 Mar 2025

Liked: Property conditions & facilities

Disliked: Cleanliness, staff & service, room comfort

ROYALTON SPLASH IS NO BUENO!!!

This was by far the WORST HOTEL RESORT I've ever been to and for the amount of money I was charged, I requested a partial refund and the DIAMOND CLUB MANAGER claims I would need to address with Hotels.com/Expedia. I'm doing EVERY review possible as well as writing you for your assistance. IT WAS HORRIBLE and the staff didn't seem to care.

Stayed 4 nights in Feb 2025

4/10 Poor

Jennifer

Travelled with group

5 Mar 2025

Liked: Staff & service, property conditions & facilities, room comfort

THE FOOD IS HORRIBLE. The staff agrees.

The staff here are friendly & VERY helpful. I can't complain about the service, cleanliness & beauty of the resort. The reason I am giving a low rating is because the food is HORRIBLE. The "fancy" restaurants that require a reservation make a rubbery steak, flavorless vegetables & mushy risotto. I couldn't even get mashed potatoes as a substitute for their sweet potato mash when potatoes are on the menu. The late night food is horrible (the "nachos" are a joke, onion rings are embarrassing but the philly cheesesteak was acceptable). Even the brunch, while vast, was very poor quality. The omelet bar is the only saving grace. The resort's MEXICAN restaurant had the worst Mexican food I've ever tasted and I live in Southern California where our Mexican food is plentiful. You can't get Mexican food anywhere at this resort! At brunch they have some fresh salsas, mashed avocado & that's it. I saw some hardened churros one morning but I knew better. The food trucks during the day serve poor excuses for burgers. The coffee shop tries their best & the gelato was great. I asked as many staff as I could find what they thought of the food - they all laughed, said they don't eat it & felt sorry for how disappointed we were because they knew. They even told us which restaurants to avoid because they knew how bad they were. If food is important to you when you travel, & you desire excellent Mexican food in Mexico - don't go... or lower expectations! My group see this as a funny memory -now

Stayed 3 nights in Feb 2025

10/10 Excellent

Cristian

Travelled with partner

4 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

After reading some recent negative reviews about the Royalton Riviera Splash Cancun, I was hesitant to book with my girlfriend. But to our surprise, the resort was spotless, the staff was super friendly, and our experience exceeded expectations! Don’t let bad reviews scare you. The pools were awesome, and our room was clean and well-kept. The food was solid—the buffet was always good, and some specialty restaurants were definitely worth checking out. Our favorite was Hunter Steakhouse, with Agave and the Cave also being really good. Just keep expectations reasonable! Shout-out to Alberto, who was a server/bartender by the pool. I asked for a beer, but they were out. Instead, he noticed I had a cocktail the day before and brought it to me without me asking—that’s top-notch customer service! Also, thanks to Felipe, who helped plan our excursions. He didn’t just try to sell us things but actually gave great recommendations. We had an awesome time at Islas Mujeres and snorkeling with green turtles! FYI the beach is not crystal-clear water, which we expected, but it was still beautiful and well-maintained, perfect for relaxing. One heads-up: get to the pool early (7-8 AM) to grab a good spot as it fills up fast! Overall, we had a great stay, and every worker we encountered was friendly and helpful!

Stayed 7 nights in Feb 2025

4/10 Poor

Joseph

Travelled with partner

4 Mar 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

The food quality was a zero….running out of key things at the start of the afternoon was frustrating and annoying. Always being out of guac or tacos or even key ingredients for a stir fry is unacceptable at a resort of that size

Stayed 8 nights in Feb 2025

10/10 Excellent

Magdalena

Travelled with family and small children

3 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was perfect but Expedia check in and check out was so long. I supposed to recive something complimentary for my birthday. They promise but never recived that.

Stayed 5 nights in Feb 2025

8/10 Good

Erin

Travelled with family

3 Mar 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Much needed vacation

Beautiful resort, friendly staff, very clean. We spent the last 9 days there and we had a blast, the nightly entertainment was fun for both kids and adults. The check in/out process was painful and they did not get any of my requests from hotels.com (2 beds for 4 of us) so we were given a king room, 45mins later we got a room with 2 beds. No communication between the two. The resort is large and unless you are down reserving chairs by the pools at 7am you will have a hard time getting some together. As a family we found it very difficult to get chairs at all let alone ones with umbrellas for shade. We ended up getting a Bali bed by the pool for 4 days so we didn’t have to stress about going down early. Game changer and I highly recommend getting one. On top of them serving you drinks all day they bring you a bucket of water bottles and they serve you lunch as well so you don’t have to wait online for the burger truck or go to the buffet. The beach had chairs available until about 9/9:30am but the ocean was closed for swimming 4 out of the 9 days we were there because of a crocodile that swims around. It was very windy on the beach so because of that there was an abundance of seaweed. They had a tractor cleaning it up in the mornings but it wasn’t daily. There were people out there putting it in piles once a day but other than that it just kept accumulating. Overall, the beach was very disappointing so we spent most of our time at the pool. Waterslides are huge and so fun

Stayed 8 nights in Feb 2025

10/10 Excellent

Hailey

Travelled with family and small children

3 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

After reading a few recent negative reviews about the Royalton Riviera Splash Cancun, I was very hesitant to book with my husband and one year old daughter. To our surprise, the resort was immaculate, the staff were very friendly and accommodating, and our stay exceeding our expectations! DO NOT LET THE BAD REVIEWS DISCOURAGE YOU. The pools were very nice and our room was clean and well maintained. The food was alright - the buffet was always good and some of the specialty restaurants were good, but like any resort, you always get a not-so-good dinner here or there. Jonathan from Expedia Guest Services really went above and beyond to make our stay special and always checked in to see if there was anything we needed. I highly recommend the Royalton Splash Cancun if you are looking for a week getaway with your family!

Stayed 7 nights in Feb 2025

6/10 Okay

Rachel

3 Mar 2025

Stayed 5 nights in Feb 2025

10/10 Excellent

Michelle

Travelled with partner

3 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort was beautiful. The grounds, seclusion, hotel and room was beautifully keep. Staff was so friendly. The vibe team always had fun stuff during lunch like custom drinks or guac station. Butlers were a fabulous touch. They made all our reservations and took care of every request. Food was well above average for an all inclusive. We will definitely be back

Stayed 6 nights in Feb 2025

10/10 Excellent

Jacqueline Anna

Travelled with group

2 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I came here for a my 40th birthday. We found it through tik toc and chose this one because of the water park. There was soo much to do we didn’t even get to go. I had the best time. Food was great, everyone was soo nice, it was clean. So many activities, drinks, food etc. I wish I stayed longer. The only thing was that throughout our level I saw them hang birthday sashes on the doors but I didn’t get one but they did send me champagne. I had the most amazing time and I didn’t want to leave

Stayed 5 nights in Feb 2025

10/10 Excellent

Ali

2 Mar 2025

Stayed 7 nights in Feb 2025

6/10 Okay

Jenny

Travelled with family and small children

2 Mar 2025

Liked: Staff & service, amenities

Overall, the resort was nice there were a lot of things for kids to do, many evening activities that were kids friendly too. A lot of restaurants and bars. Drinks were watered down. No one got sick, but we were also very careful with what we were eating. Rm 1 room had a very terrible smell like zoo, we went back to the front desk the next day, for a new room. New room provided had a clogged drain and started water flooding out. Rm 2 Despite paying extra to have the Jacuzzi, we were unable to use it for half of our stay. we realized there was bird poop in the Jacuzzi and called asking someone to come clean it after waiting we called again and they reassured us it will be 5 to 10 mins. By the end of the night, no one came therefore we called again and finally someone came and wiped it with a dry towel. At this time it was late and we did not want to have to call someone to properly clean it therefore, we waited till the next day… after multiple unsuccessful attempts we had left it so room service can clean it the next day. only some of us got VIP wristbands and 1/3 rooms got champagne. We were constantly offered free spa, day bed, cabana but when we went to redeem it there was a catch as they're trying use these perks to get people to attend a timeshare meeting. Overall our stay was OK other than the issues pointed above. However, as soon as we got home 6/9 members of our family, got hand foot and mouth disease which was extremely unfortunate.

Stayed 4 nights in Feb 2025

4/10 Poor

LEYLA

Travelled with family, Travelled with family and small children

1 Mar 2025

Liked: Amenities, property conditions & facilities

not a fan of the food quality and options. almost everything at the buffet was mislabeled. Expedia contact at hotel was not helpful at all for making reservations at restaurants. had to take the long walk to lobby to get a hold of someone. barely got into 2 restaurants out of 12 that they had. extremely disappointed at the service we recieved. room service was quick and brought any amenities we needed. other than that, definitely would not return

Stayed 5 nights in Feb 2025

6/10 Okay

Angelic

1 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Feb 2025

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

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Luxury Junior Suite

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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

About this property

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

All-inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Water activities

Land activities

Entertainment

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property