Sandos Caracol Nature Resort & Water Park All Inclusive

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Where to?

Dates

November 2025

December 2025

Overview
Rooms
Location
Policies

Popular amenities

Hot tub
Bar
All-inclusive
Breakfast included
Pool

Explore the area

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Place, Playa Xcalacoco
‪14 min walk‬
Place, Gran Coyote Golf
‪5 min drive‬
Place, Quinta Avenida
‪14 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪62 min drive‬

Room options

1 bedroom, free minibar, in-room safe, desk

Room Superior with Pool View

39 sq m
Sleeps 4

Suite Master with Pool View

62 sq m
Sleeps 4

Suite Premium with Pool View

62 sq m
Sleeps 4

Room Superior

30 sq m
Sleeps 4

Pool View Superior

39 sq m
Ocean view
Sleeps 4
2 Queen Beds OR 1 King Bed

Pool View Penthouse

62 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Single Sofa Bed

Pool View 1 Bedroom Suite

62 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Single Sofa Bed

Eco Family Superior

30 sq m
Sleeps 4
1 King Bed and 1 Single Bunk Bed

Eco Family Suite

41 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Single Bunk Bed

Eco Family Penthouse

64 sq m
2 bedrooms
Sleeps 5
1 King Bed and 1 Large Single Bunk Bed

Superior Select Adults Only

39 sq m
Sleeps 2
1 King Bed OR 2 Queen Beds

Deluxe Select Adults Only

41 sq m
Sleeps 2
1 King Bed and 1 Single Sofa Bed

Penthouse Select Adults Only

62 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Single Sofa Bed

Suite Superior with View

41 sq m
Sleeps 2

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior With View

41 sq m
Sleeps 5

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior With View

41 sq m
Sleeps 5

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Premium

64 sq m
Sleeps 3

Suite Premium

64 sq m
Sleeps 4

Suite Premium

64 sq m
Sleeps 4

Suite Premium With Garden View

64 sq m
Sleeps 5

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Premium With Garden View

64 sq m
Sleeps 5

Similar properties

Pool
Hot tub
All-inclusive
Spa

Pool
All-inclusive
Spa
Free airport shuttle

includes taxes & fees

9 Nov - 10 Nov

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

All-inclusive property with 7 restaurants and 2 outdoor pools

Catch some rays at the beach or spend the day relaxing at Sandos Caracol Nature Resort & Water Park All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.

Sandos Caracol Nature Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor tennis court, a health club, complimentary bicycles and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools and 5 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

Children aged under 6 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the health club, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they enjoy the family-friendly amenities at Sandos Caracol Nature Resort & Water Park All Inclusive. During your stay, you're just a quick walk from Chun-Zumbul (diving site). Enjoy features like free breakfast, free WiFi in public areas and free self-parking.

Free buffet breakfast served daily
Free Wi-Fi in some public areas
Free self-parking
The 7 restaurants, swim-up bar and 2 poolside bars offer choices for drinking and dining
Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
Indulge with hot stone massages, body wraps or reflexology at Spa Sandos
Services include a children's club, dry cleaning/laundry and a concierge
On-site recreation includes an outdoor tennis court, a gym and a steam room
Guests speak favourably about the clean guestrooms and the family-friendly amenities
8 minutes by car from Gran Coyote Golf and 13 minutes from Quinta Avenida
Airport shuttle service available for a fee

Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sandos Caracol Nature Resort & Water Park All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.

Sandos Caracol Nature Resort & Water Park All Inclusive has 7 restaurants on site.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

In-room minibar (all beverages included)

Water activities

Kayaking

Sailing

Scuba-diving lessons

Snorkelling

Surfing/body boarding

Land activities

Cycling

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Dancing

Yoga

Entertainment

On-site entertainment and activities

Access to on-site nightclubs

On-site live performances

Theme parties

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge)
Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 poolside bars
7 restaurants
9 bars/lounges
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18-hole adjacent golf course
2 outdoor pools
5 hot tubs
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Outdoor padel court
Outdoor pickleball court
Outdoor tennis court
Parasailing
Personal motorised watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkelling
Steam room
Waterslide

Family friendly

2 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

3 floors
Banquet hall
Built in 2005
Designated smoking areas

Room amenities

Bedroom

Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

Plasma TV with satellite channels

Food and drink

Coffee/tea maker
Free stocked minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a smoke detector and window guards

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property.

Property Registration Number 008-007-006283/2025

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

6.8

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Khrystyna

10 Aug 2025

Stayed 6 nights in Jul 2025

6/10 Okay

Fritz

9 Aug 2025

Liked: Cleanliness

Disliked: Property conditions & facilities

The pace was ok but the food quality was average.

Stayed 5 nights in Aug 2025

2/10 Terrible

Fanny

Travelled with family

9 Aug 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Disappointing Family Vacation Experience at Eco Sando, Cancun My family and I stayed at Eco Sandos in Cancun for a week, hoping for a fun and relaxing vacation. We chose this resort because it was advertised as having a variety of activities for children and adults. Unfortunately, our experience did not meet expectations. Upon arrival, check-in took nearly an hour, which set a poor first impression. The quality of the food at the restaurants was disappointing, and the service was slow and inattentive. Servers seemed unmotivated, and overall hospitality was lacking. The waterpark offered only three large slides, with the rest geared toward very young children. My two teenage sons found there was little for them to do. The few activities available, Segway rides, the river, cenote, and waterpark all closed by 5 p.m., which felt unreasonably early for a vacation destination. For adults, live entertainment was minimal. The Michael Jackson show was enjoyable but ended early, as did the following night’s dance performance, which concluded by 10 p.m. The “all-white” beach party lacked energy, played the same music as earlier in the week, and also ended early. For a vacation setting, we expected events and attractions to run later into the night so guests could make the most of their stay. The 90-minute timeshare presentation significantly cut into our vacation time. We shared our feedback directly with Raul, who facilitated the session, expressing that improvements in service.

Stayed 4 nights in Aug 2025

4/10 Poor

Saira

Travelled with family

6 Aug 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

La comida es acceptable, los mosquitos son insoportables por la noche algunos pesonas del bar y meseros con una horrible actitud hacia los turistas hispanos , la alberca prinsipal el agua estaba muy cliente y no se diga los vendedores que quieren que les compres la membrecia del Hotel son medio insistentes y ya cuando les deses que no y se dan cuanta que no te combencieron se enojan , he tenido la dicha de estar en muchos hoteles todo incluido y este es el peor en el que he estado. Pero me encantaria que fueran para que lo descubran ustedes mismos.

Stayed 4 nights in Aug 2025

10/10 Excellent

Aron G

Travelled with partner

31 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

the only thing that was a bummer was all the seaweed on the beach, a seasonal thing but the stay was amazing, staff and the community was terrific. the room we had a penthouse, highly suggested with the jacuzzi, we had a few visitors, a few monkeys trying to drink the water from jacuzzi lol

Stayed 4 nights in Jun 2025

6/10 Okay

Ognjen

Travelled with family

31 Jul 2025

Disliked: Amenities

Room cleaning was OK, but pool and beach was terrible, after 2nd day I didn't let my kids to be close to that pool.

Stayed 8 nights in Jul 2025

10/10 Excellent

sandipkumar

28 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

not much in vegitarien option but over all good.

Stayed 4 nights in Jul 2025

8/10 Good

Valerie Lou

Travelled with family

28 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

It felt like a hotel in the jungle. Nice restaurants. Super close to the beach. Only downside was that all the large slides in the waterpark were closed

Stayed 5 nights in Apr 2025

8/10 Good

Rita

27 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

La habitation es excelente y super limpia, el personal es amiable y atento.

Stayed 3 nights in Jul 2025

6/10 Okay

Adriana Chacon

27 Jul 2025

Liked: Staff & service

Stayed 6 nights in Jul 2025

10/10 Excellent

Adam

25 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Staff were lovely and helpful. Property was well kept

Stayed 4 nights in Apr 2025

6/10 Okay

David

Travelled with family

24 Jul 2025

Liked: Staff & service, amenities

The good! It is an eco park, plenty of animals to see the al a carte restaurants are good ( the lilies being our favorite ) The room are nice ! We stayed in the one bedroom suite , it had two baths , the living room had bunk bed for the kids. ( the only complain would be no door to bedroom, so if you want privacy , as a couple you wont have it ) the brazilian rodizio is an avoid at all cost ( not authentic at all, what they claim to be picanha is not picanha. Flavor of the food was subpar) the laguna buffett was ok, be aware that couple restaurants are being remodeled and are closed . The night shows are really good and it is must. The cenote although pretty , had a foul smell. The jade river doesnt seem like a river ( water seem stagnant and couldnt see a flow ) Water park was fun for the kids, in certain areas it can be uncomfortable to walk barefooted ( bring water shoes) the slides are good , although it my son and I got stuck in two different ones ) One issue that we didnt like was how the pool water everywhere was not clear, it was cloudy and definitely not clear like the pictures may show. The beach is ok , we went in July so algae ( sargassum) is present , but they have some mitigation for that and is not as bad. , the seem to clean the beach every morning. The place is big , so expect to get your steps in, if you have difficulty walking around , I would not recommend this resort. There are Mayan ruins on property , which was nice to see.

Stayed 3 nights in Jul 2025

10/10 Excellent

Jamaal Antoine

Travelled with partner

24 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love the nightly shows and hospitality from all the staff. So much to do here. The animals on the property were a good sight. The only thing that slightly concerned me was the constant attempts by the staff to push buying some sort of timeshare type thing. I stayed away and didn’t attend. Other than that, the stay was very good and I would return.

Stayed 4 nights in Jul 2025

6/10 Okay

Muneer

Travelled with family

22 Jul 2025

Disliked: Cleanliness, amenities

Check in was not great, the resort bracelets never activated, had to go back to activate them. Resort amenities and/or features were not explained. The room was fine, no issues there. The resort is a rainforest, wild life all around, we saw monkeys, coatis and birds. The pool was really average and small, was segmented not a great feature of the resort. The beach was really average and rocky. Rock wall in the water to prevent the sargassum, but that had made the beach really unattractive. The public areas of the resort were poorly maintained, public toilets were regularly blocked and dirty. The water park was ok, nothing extraordinary. Only one buffet for the resort, got busy, but the food was ok. The restaurants on the resort were excellent. El Templo being the best closely followed by the Fogo de Brazil. We never met/saw/heard from the Expedia concierge. The hotel concierge were also unhelpful except 'Karla' who was excellent. The Sandos Elite Club staff hounded us for the membership, called the room 4-5 times. But when we called concierge desk, the phone was never answered in 6 days. The Cenote and Jade River were the highlight of the resort and were the things we enjoyed the most. Over all the resort is average. Checkout was super slow and painful, took 30 minutes wait in the line to get service.

Stayed 6 nights in Jul 2025

8/10 Good

Saul

Travelled with family

22 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jul 2025

8/10 Good

Saul

Travelled with family

20 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My Story

Everything was good, except the food. The specialty restaurants were understaff I guess, since it took to long to serve us, and didn't have the food ready. The Brazil restaurant didn't have meats ready, we have to wait more than 15 minutes between servings. At the Temple Restaurant, the portions were small and it took too much time. No desserts available!!!!

Stayed 4 nights in Jul 2025

2/10 Terrible

michael

Travelled with family, Travelled with family and small children

18 Jul 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The food was terrible. The rooms are in poor condition especially the air conditioners. Ours broke only once, which was better than my parents experience. They had to move rooms 4 times in 6 days because the air conditioners stopped working. Management was disappointing in helping them. Many times we requested items for the room such as towels and laundry bags which never came. Some of the staff were helpful but it was hit or miss. Would not go back or recommend. Spend the extra money to go elsewhere

Stayed 6 nights in Jul 2025

10/10 Excellent

Dulce

Travelled with family and small children

18 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Family friendly environment. The food and service was fantastic every where we dined at. The resort was beautiful and clean. There were so many activities to do.

Stayed 4 nights in Jul 2025

10/10 Excellent

Daniche

18 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jul 2025

2/10 Terrible

Adrian

Travelled with family

17 Jul 2025

Disliked: Staff & service, amenities, property conditions & facilities

Im so sorry that my work money went to this place,kids areas are in such a bad conditions, we all have scratches and wounds in our bodies because of the pool and water park because areas are so bad taken care of, all restaurants closes at the same time so it feels like mandatory to be on schedule, The lobby area is very nice but they don’t have fans so you wont last a minute there. Fogo the brazil restaurant is only good at lunch, dinner there is a waste of time, dinner at the buffet is honestly the beat option for your family. It wasn’t a good experience at all.

Stayed 7 nights in Jul 2025

10/10 Excellent

enrique

17 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very very good for family.. the i ternational buffet . Delicious. Rooms excellent.. and super fun place. Shows are very good

Stayed 3 nights in Jul 2025

6/10 Okay

David Guzman

17 Jul 2025

Disliked: Staff & service

2/3

Stayed 5 nights in Jul 2025

10/10 Excellent

Ruzhdi

16 Jul 2025

Stayed 5 nights in Jul 2025

8/10 Good

ELIZABETH

Travelled with family

16 Jul 2025

Liked: Cleanliness, amenities

Older resort but they are updating. Very clean, food was great, kids had a blast

Stayed 7 nights in Jul 2025

10/10 Excellent

vianna

15 Jul 2025

Stayed 6 nights in Jul 2025

Sandos Caracol Nature Resort & Water Park All Inclusive

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About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Water activities

Land activities

Lessons/classes/games

Entertainment