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Select Club at Sandos Caracol All Inclusive - Adults Only Area

4.0 star property

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Sun deck
Free minibar, in-room safe, desk, laptop workspace
3 outdoor pools, pool umbrellas, pool loungers
Interior
Lobby sitting area

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Breakfast included
  • Pool
  • Housekeeping

Explore the area

Map
Carretera Chetumal Pto Juarez, Km295, Solidaridad, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Mamitas Beach
    ‪8 min drive‬
  • Quinta Avenida
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪57 min drive‬

Room options

View all photos for Superior Select Club 2 Double Beds or 1 King Bed

Free minibar, in-room safe, desk, laptop workspace

Superior Select Club 2 Double Beds or 1 King Bed

  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Deluxe Select Club, King Bed with Sofabed and Jetted Tub

Free minibar, in-room safe, desk, laptop workspace

Deluxe Select Club, King Bed with Sofabed and Jetted Tub

  • 41.0 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub | Free minibar, in-room safe, desk, laptop workspace

Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

  • 62 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room Deluxe

Living area | 42-inch plasma TV with cable channels, TV, iPod dock

Room Deluxe

  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 2
  • 1 Single Sofa Bed and 1 King Bed

Room Superior

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

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About this property

Select Club at Sandos Caracol All Inclusive - Adults Only Area

Adults-only beachfront property with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Select Club at Sandos Caracol All Inclusive - Adults Only Area's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Select Club at Sandos Caracol All Inclusive - Adults Only Area offers 218 accommodations with iPod docking stations and free minibar items. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 outdoor tennis courts, a health club, complimentary bicycles and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 3 hot tubs are on site. Other recreational amenities include a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the swimming pool, health club or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they enjoy the overall property condition at Select Club at Sandos Caracol All Inclusive - Adults Only Area. During your stay, you're just a quick walk from Chun-Zumbul (diving site). Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • The 9 restaurants, swim-up bar and 2 poolside bars offer choices for drinking and dining
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Treat yourself to body wraps, deep-tissue massages or manicures and pedicures at Spa Sandos
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts, a gym and a steam room
  • 10 minutes by car from El Camaleón Mayakoba Golf Course and 11 minutes from Guadalupe Church
  • Airport shuttle service available for a fee
Select Club at Sandos Caracol All Inclusive - Adults Only Area is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Select Club at Sandos Caracol All Inclusive - Adults Only Area, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 9 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, outdoor tennis courts and a health club. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served a free full breakfast daily from 7:00 AM to 11:00 AM.
Select Club at Sandos Caracol All Inclusive - Adults Only Area has 9 restaurants on site.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 8 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 hot tubs
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Parasailing
  • Personal motorised watercraft
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Waterslide
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 16 buildings
  • 3 floors
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch HDTV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sandos Caracol Eco-Resort Adults Only All Inclusive
Sandos Caracol Eco Select Club
Sandos Caracol Eco Select Club Playa del Carmen
Sandos Caracol Select Club Adults All Inclusive Playa del Carmen
Sandos Caracol Select Club Adults All Inclusive
Sandos Caracol Eco Resort Select Club All Inclusive
Sandos Caracol Eco Resort Spa Adults Only All Inclusive
Sandos Caracol Eco Inclusive
Sandos Caracol Select Club Adults Only All Inclusive
Select Club at Sandos Caracol All Inclusive Adults Only Area
Sandos Caracol Eco Resort Select Club All inclusive Adults Only
Sandos Caracol Eco Resort Select Club Adults Only All inclusive

Select Club at Sandos Caracol All Inclusive - Adults Only Area Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 309 out of 877 reviews
Rating 8 - Good. 276 out of 877 reviews
Rating 6 - Okay. 154 out of 877 reviews
Rating 4 - Poor. 82 out of 877 reviews
Rating 2 - Terrible. 56 out of 877 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Michael Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Sara

Stayed 7 nights in Feb 2025

6/10 Okay

Matthew

Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities
It was ok. Simple maintenance issues, easy fixes, simply not a priority of this redort.
Stayed 7 nights in Feb 2025

4/10 Poor

Harika

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
If you want a resort that is stunning and full of nature, this is a good place. But it is a complete scam in terms of activities. The only water activity that is included is snorkeling and kayaking, everything else you have to pay for and it is VERY expensive. There are a lot of hidden costs. In terms of food, it’s nothing special, and you only get to make 2 dinner reservations for your overall stay. So if you are staying for a week, you can only have dinner at a nice restaurant for 2 nights. Rest of the days, you have to eat at a buffet. This place is definitely not worth your money, and is a scam.
Stayed 5 nights in Feb 2025

6/10 Okay

Victor, Anna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Food and drinks were not good quality. Penthouse room was below standards, had several issues with the room. LOTS of wild animals and tranquility! Staff is awesome!!
Stayed 5 nights in Feb 2025

8/10 Good

Jedediah Strong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great, lots of stuff to see and do. Lots of wildlife and great walks throughout the property. Only downside is they no longer offer room service. Kind of a bummer. Other than that the stay was nice.
Stayed 5 nights in Feb 2025

10/10 Excellent

Tessa

Stayed 7 nights in Feb 2025

10/10 Excellent

Josephine Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Adult only pool area and restaurant was really nice. I liked how with Expedia you could book your a la carte meals at the beginning of your stay. We had a delightful room, very quiet and well looked after by all the staff. The daily activities on site were good and the evening shows were excellent.I would have liked more a la carte restaurants opened for all three meal times, breakfast, lunch and dinner.
Stayed 14 nights in Feb 2025

4/10 Poor

Emile

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Food was disappointing, facility was decent. Nature was amazing.
Stayed 7 nights in Feb 2025

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities
A large resort with a lot of options. Resort staff were very friendly and helpful.
Stayed 3 nights in Feb 2025

10/10 Excellent

Erin Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had so many amenities, we didn’t have to leave the resort! We constantly saw staff cleaning and going above and beyond with the service!
Stayed 7 nights in Feb 2025

10/10 Excellent

Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s lots to do as it’s a big resort! Loved that they had performers every single night, and there was always something open for food!
Stayed 8 nights in Feb 2025

10/10 Excellent

Jason Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and the staff were amazing. the only negative we really have was the beach is eroding but that is just due to the earth. Also stay off the beach after 4:00pm and before 9:00am the sand fleas are insane and leave you with little red bumps. Once again that is nature
Stayed 6 nights in Jan 2025

10/10 Excellent

Cindy

Stayed 9 nights in Jan 2025

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place loved the senotes( clean water pools) and the wild life the food was good the restaurants were wonderful Staff friendly the beach was rocky but plenty of pools We keep returning because Sandos doesn’t disappoint
Stayed 5 nights in Jan 2025

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Pros were the wildlife and hard working staff Cons were the dining reservation system and having to make them at 12 midnight, getting a reservation was next to impossible.
Stayed 5 nights in Jan 2025

10/10 Excellent

WILLIAM, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2024

4/10 Poor

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This is a very difficult review because certain areas deserve 5 stars and certain areas deserve 0 stars. Let’s start with the positive: -Waitstaff and bartenders deserve 5 stars. They are SUPER accommodating and always were happy to see you. They make your experience amazing and I can’t compliment them enough. - The food options were also a 5 star. So many options and so many different styles that we didn’t feel bored during our week there. - the room is both a 5 star and a 0 star. But, for the sake of being organized, I’ll list the positives here. The Adults Only “Select Club” was the way to go. The suite had more than enough space for the two of us between the day bed, the bedroom, the lovely tub on the patio, and the oversized shower. We loved the room and already miss it! The negative: - our A/C was leaking from the moment we got there. It took FOUR reports across four days to finally get it fixed, after three maintenance visits. We had to use all of our towels to control the leaks from BOTH A/C units. That’s where the 0 stars comes in. - management gets 0 stars. After informing the Concierge that my wife slipped and fell because of the leaking A/C, they made no effort to reach out. At all. They know that you signed a waiver and do not care. I am very disappointed as a property manager, myself, at their total lack of effort. Overall - it was good for the cost. Difficult to recommend, purely because of the management and lack of care on their part.
Stayed 6 nights in Dec 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice property staff was very nice and there was plenty of stuff to do. The only things I didn’t like was they played Christmas music the whole trip and the gym was out dated equipment.
Stayed 6 nights in Dec 2024

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the eco atmosphere. It was very fun! We had the adult only section booked, so as soon as we arrived we were able to reserve our dinner plans (2 restaurants our of our 4 nights). I read many reviews that said this was a pain to do, but apparently when booking with Expedia you get to do this right away. We got red wristbands that allowed us in two extra areas--one pool and one on the beach. This was nice and secluded. There were also gold and black wristbands that I think allowed for one extra pool area.
Stayed 4 nights in Dec 2024

8/10 Good

Jess

Liked: Cleanliness, staff & service
Good family resort. If you’re looking for night life…. Boring
Stayed 6 nights in Dec 2024

10/10 Excellent

Savanna Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time here, no issues
Stayed 5 nights in Nov 2024

4/10 Poor

Fatima Zahra

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The only reason i gave 2 stars is because the restaurants staff were the best. The rest is awful. Bathrooms in rooms dirty, especially behind the toilets, floors sticky, TERRIBLE FOOD and the list goes on.. however, the absolute worst part was the airport transfer - they had our flight info and everything they asked for, our flight is at 6:20pm, they show up at 7:45am (not exaggerating) and because we didnt show up at that time, we were charged 60 USD no show fee!!! Airport transfer was thru the resort, with seek n go.
Stayed 4 nights in Dec 2024

2/10 Terrible

Michelle

Travelled with family
Disliked: Staff & service, property conditions & facilities
I was evicted arrested robbed for smoking on my patio 3 days of checking. Was told I was able to get a room when released. Had to pay other property for somewhere to live. Slept in my car 4 out of 10 days
Stayed 9 nights in Dec 2024