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Select Club at Sandos Caracol All Inclusive - Adults Only Area

4.0 star property

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Photo gallery for Select Club at Sandos Caracol All Inclusive - Adults Only Area

Sun deck
Exterior
Food and drink
Beach bar
Outdoor pool, pool umbrellas, pool loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Breakfast included
  • Pool
  • Housekeeping

Explore the area

Map
Carretera Chetumal Pto Juarez, Km295, Solidaridad, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Mamitas Beach
    ‪8 min drive‬
  • Quinta Avenida
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪57 min drive‬

Room options

View all photos for Superior Select Club 2 Double Beds or 1 King Bed

1 bedroom, free minibar, in-room safe, desk

Superior Select Club 2 Double Beds or 1 King Bed

7.8 out of 10
Good
(27 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Deluxe Select Club, King Bed with Sofabed and Jetted Tub

1 bedroom, free minibar, in-room safe, desk

Deluxe Select Club, King Bed with Sofabed and Jetted Tub

8.8 out of 10
Excellent
(13 reviews)
  • 41.0 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub | 1 bedroom, free minibar, in-room safe, desk

Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

7.0 out of 10
Good
(6 reviews)
  • 62 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room Deluxe

1 bedroom, free minibar, in-room safe, desk

Room Deluxe

  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • Sleeps 2
  • 1 Single Sofa Bed and 1 King Bed

Room Superior

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

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About this property

Select Club at Sandos Caracol All Inclusive - Adults Only Area

Adults-only beachfront property with free water park
Catch some rays at the beach or spend the day relaxing at Select Club at Sandos Caracol All Inclusive - Adults Only Area's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Select Club at Sandos Caracol All Inclusive - Adults Only Area offers 218 accommodations with iPod docking stations and free minibar items. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor tennis court, a health club, complimentary bicycles and a complimentary water park with waterslides are featured at the property. 3 hot tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the swimming pool, health club or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they enjoy the overall property condition at Select Club at Sandos Caracol All Inclusive - Adults Only Area. During your stay, you're just a quick walk from Chun-Zumbul (diving site). Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • The 7 restaurants, swim-up bar and poolside bar offer choices for drinking and dining
  • Splash around at the free water park with a waterslide or swim in the outdoor pool
  • Treat yourself to reflexology, hydrotherapy or body wraps at Spa Sandos
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • 10 minutes by car from El Camaleón Mayakoba Golf Course and 11 minutes from Guadalupe Church
  • Airport shuttle service available for a fee
Select Club at Sandos Caracol All Inclusive - Adults Only Area is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Select Club at Sandos Caracol All Inclusive - Adults Only Area, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and snorkelling.

Free breakfast is available daily. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, an outdoor pool and outdoor tennis courts. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served a free full breakfast daily from 7:00 AM to 11:00 AM.
Select Club at Sandos Caracol All Inclusive - Adults Only Area has 7 restaurants on site.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 7 restaurants
  • 9 bars/lounges
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 3 hot tubs
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Waterslide
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 16 buildings
  • 3 floors
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch HDTV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 56.57 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sandos Caracol Eco-Resort Adults Only All Inclusive
Sandos Caracol Eco Select Club
Sandos Caracol Eco Select Club Playa del Carmen
Sandos Caracol Select Club Adults All Inclusive Playa del Carmen
Sandos Caracol Select Club Adults All Inclusive
Sandos Caracol Eco Resort Select Club All Inclusive
Sandos Caracol Eco Resort Spa Adults Only All Inclusive
Sandos Caracol Eco Inclusive
Sandos Caracol Select Club Adults Only All Inclusive
Select Club at Sandos Caracol All Inclusive Adults Only Area
Sandos Caracol Eco Resort Select Club All inclusive Adults Only
Sandos Caracol Eco Resort Select Club Adults Only All inclusive

Select Club at Sandos Caracol All Inclusive - Adults Only Area Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 312 out of 888 reviews
Rating 8 - Good. 280 out of 888 reviews
Rating 6 - Okay. 157 out of 888 reviews
Rating 4 - Poor. 82 out of 888 reviews
Rating 2 - Terrible. 57 out of 888 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Vickie

Liked: Cleanliness
Stayed 7 nights in Apr 2025

2/10 Terrible

Janeen, Snohomish

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for a wedding. Got violently sick on day 2, the resort had a doctor on site who confirmed it was food poisoning. 44 out of the 50 people attending the wedding got sick. We talked to other people not in our group and they were also sick. People also got bed bugs. The resort refused to take accountability. If you want to get sick and get bed bugs go ahead and stay here!
Stayed 7 nights in Apr 2025

10/10 Excellent

Nathan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 4 nights in Apr 2025

8/10 Good

Melissa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort, lots of wildlife and jungle feeling.
Stayed 7 nights in Apr 2025

4/10 Poor

Holly

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities
Property was beautiful. Monkeys and wild animals everywhere. Wait staff was the worst I’ve had. Been to MANY all inclusive resorts in Mexico and by far the worst experience from the pool bar to the lunch restaurants. We waited at the taco bar for 30 minutes and were never even acknowledged while others were served food and left. All bar staff especially the pool staff were unhappy. Any time you asked for a shot they were annoyed. The drinks and food were the worst we have had. You are only able to book one dinner restaurant every 3 nights you are there so if you stay 5 nights you must eat at the buffet 4 nights! Pool entertainment was great! Foam party was so fun! Overall not a good experience.
Stayed 4 nights in Apr 2025

8/10 Good

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the Select Club, Adults Only section. We liked that the Adult’s pool is out of the way, only has adults going to it. Our room was 3 min walk to the pool. Chairs were easy to get. Pretty quiet. The Foam, Pool party is fun on Saturdays. We had no problem booking restaurants. We ate at the Steakhouse, Mediterranean, Japanese and Brazilian Restaurants. We didn’t care for the Mediterranean, liked the Steakhouse the best. We had to leave the Brazilian because we were getting eaten up with bugs. We liked having breakfast at the Brazilian restaurant in the Adults section, but quit eating there because of the birds. The birds walked all over the food in the buffet. They would take food repeatedly off the buffet and off of people’s plates. It was disgusting. They need to do something to keep the birds off the food. We ended up going to the Mexican restaurant for our breakfasts. A little walk, but very clean and always great service. They have food carts, outside along the main walkway on Fridays for dinner. This was fun. There are vendors, Mexican dancers and activities for kids. Nice, festive way to enjoy the evening. The resort is in the jungle and has a lot of wildlife. The monkeys are fun to watch. It has a number of Cenotes on the property, one you can swim in. It also has a couple of ruins on the property that you can go to. We have been to this resort and a number of other resorts in Mexico. We will come back to this resort in the future.
Stayed 9 nights in Apr 2025

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice :)
Stayed 4 nights in Mar 2025

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the two different adult areas. Our Expedia conceige was Valerie. She was quick to get transportation to and from room. She also expedited two different times when door was locked and not working. She also was able to have ice delivered to our room quickly vs calling the front desk. She was very professional and helped withe dinner reservations. She seemed to go above and beyond to assist us with our needs
Stayed 5 nights in Mar 2025

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service
My wife and I visited. We found that it is a dated resort geared to tamily with mid-range kids. We found the food in the buffet was okay; something tasted strange; no one got sick, so that wasn't it. The most annoying part, is that once we got to the resort, they had salespeople already attempting to sell us time shares, and wouldn't accept no. We just got there and they are trying to sell us a resort we haven't had the experience to enjoy or not.
Stayed 6 nights in Mar 2025

8/10 Good

Eleanor

Stayed 6 nights in Mar 2025

10/10 Excellent

Wendi, Okotoks

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the walking paths and the natural habitat for the animals.
Stayed 8 nights in Feb 2025

8/10 Good

Michael Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Sara

Stayed 7 nights in Feb 2025

6/10 Okay

Matthew

Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities
It was ok. Simple maintenance issues, easy fixes, simply not a priority of this redort.
Stayed 7 nights in Feb 2025

4/10 Poor

Harika

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
If you want a resort that is stunning and full of nature, this is a good place. But it is a complete scam in terms of activities. The only water activity that is included is snorkeling and kayaking, everything else you have to pay for and it is VERY expensive. There are a lot of hidden costs. In terms of food, it’s nothing special, and you only get to make 2 dinner reservations for your overall stay. So if you are staying for a week, you can only have dinner at a nice restaurant for 2 nights. Rest of the days, you have to eat at a buffet. This place is definitely not worth your money, and is a scam.
Stayed 5 nights in Feb 2025

6/10 Okay

Victor, Anna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Food and drinks were not good quality. Penthouse room was below standards, had several issues with the room. LOTS of wild animals and tranquility! Staff is awesome!!
Stayed 5 nights in Feb 2025

8/10 Good

Jedediah Strong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great, lots of stuff to see and do. Lots of wildlife and great walks throughout the property. Only downside is they no longer offer room service. Kind of a bummer. Other than that the stay was nice.
Stayed 5 nights in Feb 2025

10/10 Excellent

Tessa

Stayed 7 nights in Feb 2025

10/10 Excellent

Josephine Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Adult only pool area and restaurant was really nice. I liked how with Expedia you could book your a la carte meals at the beginning of your stay. We had a delightful room, very quiet and well looked after by all the staff. The daily activities on site were good and the evening shows were excellent.I would have liked more a la carte restaurants opened for all three meal times, breakfast, lunch and dinner.
Stayed 14 nights in Feb 2025

4/10 Poor

Emile

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Food was disappointing, facility was decent. Nature was amazing.
Stayed 7 nights in Feb 2025

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities
A large resort with a lot of options. Resort staff were very friendly and helpful.
Stayed 3 nights in Feb 2025

10/10 Excellent

Erin Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had so many amenities, we didn’t have to leave the resort! We constantly saw staff cleaning and going above and beyond with the service!
Stayed 7 nights in Feb 2025

10/10 Excellent

Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s lots to do as it’s a big resort! Loved that they had performers every single night, and there was always something open for food!
Stayed 8 nights in Feb 2025

10/10 Excellent

Jason Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and the staff were amazing. the only negative we really have was the beach is eroding but that is just due to the earth. Also stay off the beach after 4:00pm and before 9:00am the sand fleas are insane and leave you with little red bumps. Once again that is nature
Stayed 6 nights in Jan 2025

10/10 Excellent

Cindy

Stayed 9 nights in Jan 2025