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Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

Exterior
Preferred Club Master Suite King Ocean Front | 1 bedroom, premium bedding, minibar, in-room safe
Buffet
7 outdoor pools, open 8:00 AM to 6:00 PM, pool cabanas (surcharge)
Outdoor wedding area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

View in a map
Carr Tulum playa del carmen km 294, Corasol, Playa del Carmen, QROO, 77710
  • Place, Gran Coyote Golf
    ‪5 min drive‬
  • Place, Mamitas Beach
    ‪14 min drive‬
  • Place, Quinta Avenida
    ‪14 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪62 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Suite Junior with Garden View

1 bedroom, premium bedding, minibar, in-room safe

Suite Junior with Garden View

  • 62 sq m
  • Sleeps 2

View all photos for Suite Junior with Garden View

1 bedroom, premium bedding, minibar, in-room safe

Suite Junior with Garden View

  • 62 sq m
  • Sleeps 3

View all photos for Suite Junior with Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Suite Junior with Ocean View

  • 62 sq m
  • Sleeps 2

View all photos for Suite Luxury with Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Suite Luxury with Ocean View

  • 62 sq m
  • Sleeps 2

View all photos for Suite Luxury

1 bedroom, premium bedding, minibar, in-room safe

Suite Luxury

  • 62 sq m
  • Sleeps 2

View all photos for Suite Junior with Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Suite Junior with Ocean View

  • 62 sq m
  • Sleeps 2

View all photos for Suite Luxury with Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Suite Luxury with Ocean View

  • 62 sq m
  • Sleeps 2

View all photos for Junior Suite Double Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Double Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite Double Tropical View

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Double Tropical View

9.6 out of 10
Exceptional
(8 reviews)
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite King Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite King Ocean View

8.6 out of 10
Excellent
(11 reviews)
  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite King Tropical View

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite King Tropical View

9.4 out of 10
Exceptional
(22 reviews)
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Double Ocean View

Preferred Club Junior Suite Double Ocean View | 1 bedroom, premium bedding, minibar, in-room safe

Preferred Club Junior Suite Double Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Junior Suite King Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Preferred Club Junior Suite King Ocean View

8.8 out of 10
Excellent
(23 reviews)
  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite King Ocean Front

Preferred Club Junior Suite King Ocean Front | 1 bedroom, premium bedding, minibar, in-room safe

Preferred Club Junior Suite King Ocean Front

8.0 out of 10
Very good
(1 review)
  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Junior Suite King Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Preferred Club Superior Junior Suite King Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 88 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Paramount Suites Ocean View King

Preferred Club Paramount Suites Ocean View King | View from room

Preferred Club Paramount Suites Ocean View King

  • 179 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim Out King Tropical View

1 bedroom, premium bedding, minibar, in-room safe

Preferred Club Junior Suite Swim Out King Tropical View

9.8 out of 10
Exceptional
(11 reviews)
  • 76 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite King Ocean Front

Preferred Club Master Suite King Ocean Front | 1 bedroom, premium bedding, minibar, in-room safe

Preferred Club Master Suite King Ocean Front

10.0 out of 10
Exceptional
(1 review)
  • 145 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for The Stellar Presidential Penthouse

The Stellar Presidential Penthouse | 1 bedroom, premium bedding, minibar, in-room safe

The Stellar Presidential Penthouse

  • 440 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 2 Queen Beds

View all photos for Junior Suite, 2 Double Beds

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(5 reviews)
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(12 reviews)
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

On the beach, white sand, beach cabanas, sun-loungers
Impression Moxché by Secrets – Adults Only – All Inclusive
  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
4.8 out of 5, Exceptional, 223 reviews
The price is €778
includes taxes & fees
7 Dec - 8 Dec
Impression Moxché by Secrets – Adults Only – All Inclusive

About this property

Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

Adults-only property with 10 restaurants and 7 outdoor pools
Catch some rays at the beach or spend the day relaxing at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. Change of towels is available on request
Secrets Moxché Playa del Carmen - Adults Only - All Inclusive offers 485 air-conditioned accommodations with tablet computers and minibars. This accommodation offers separate sitting areas. Beds feature premium bedding. This Playa del Carmen property provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices).

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include laptop-compatible safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor tennis court and complimentary bicycles are featured at the property. 7 outdoor swimming pools are on site along with a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily.
Our customers tell us that they can't get enough of the pool at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive. During your stay, you're just a quick walk from Chun-Zumbul (diving site). Enjoy features like free WiFi in public areas and free valet parking, plus 7 outdoor pools. Some of the pet-friendly amenities that this property offers include food and water bowls and an off-lead area.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Free valet parking and self-parking
  • Enjoy international cuisine with garden views at Market Cafe, one of the property's 10 restaurants and 7 bars/lounges
  • Take a swim in the 7 outdoor pools
  • Treat yourself to facials, body wraps or Swedish massages at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests have great things to say about the helpful staff and the restaurant
  • 8 minutes by car from Gran Coyote Golf and 10 minutes from El Camaleón Mayakoba Golf Course
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and an off-lead area
Some rates at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Secrets Moxché Playa del Carmen - Adults Only - All Inclusive, you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 7 bars/lounges. Public spaces have free WiFi. This luxury property also offers outdoor tennis courts, a steam room and a fitness centre. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

Market Cafe – Overlooking the pool and garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Allora – This poolside theme restaurant specialises in Italian cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Bisou – Overlooking the pool and garden, this theme restaurant specialises in French cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Suki – This poolside theme restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Seasoul – This beachfront theme restaurant specialises in seafood and serves brunch, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball
Tennis racquets

Lessons/classes/games

Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • 10 restaurants
  • 2 swim-up bars
  • 7 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Allora
  • Bisou
  • Market Cafe
  • Seasoul
  • Suki

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pickleball courts
  • 7 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Bicycle storage
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Golf carts
  • Golf driving range
  • Gym
  • Karaoke
  • Nightclub
  • Outdoor tennis court
  • Shopping centre
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water sports equipment
  • Wine tasting room
  • Winery release events

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre (11,950 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2021
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Reception hall
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Tablet computer

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night, plus a deposit of USD 65 per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 10 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and an off-lead area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 65 per night
  • Pet fee: USD 65 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Secrets Moxché Playa del Carmen
Secrets Moxché Playa del Carmen Adults Only
Secrets Moxché Playa del Carmen Adults Only All Inclusive

Secrets Moxché Playa del Carmen - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 696 out of 929 reviews
Rating 8 - Good. 133 out of 929 reviews
Rating 6 - Okay. 60 out of 929 reviews
Rating 4 - Poor. 18 out of 929 reviews
Rating 2 - Terrible. 22 out of 929 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brittany

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the food options and also that there were activities during the day and an entertainment crew! Also awesome nightlife! The Gypsy club was a blast and the resort did an awesome job at making it exciting!
Stayed 3 nights in Aug 2025

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 7 nights in Aug 2025

10/10 Excellent

Nicholas

Stayed 5 nights in Jul 2025

10/10 Excellent

GRANT ELIAS

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite resort in Cancun.
Stayed 4 nights in Jul 2025

8/10 Good

PAULA

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent facility and amenities. July was crowded so limited options on reszaurants and food. Rates lower thru Hyatt- Expedia would allow us to switch. Beach was horrible with seaweed - tractors on beach everyday. Small beach and unusable but the 6-7 pools were amazing and rocking everyday or you could enjoy relaxing quiet pools. Great concierge - Beatti was the best!!
Stayed 4 nights in Jul 2025

4/10 Poor

Joel

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We got sick from the food on the first day. Recovery from bacterial infection took 3 weeks. Service is not good in restaurants. Wait time to eat dinner is ridiculous - should have the buffet available for dinner. Property is beautiful, and bed and room is very comfortable. Not thrilled about grounds staff moving our personal items from lounge chairs when we went to eat a meal.
Stayed 8 nights in Jun 2025

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for our honeymoon. Food was absolutely amazing, everything we ate was 5 star! Beach is lack luster but the pools definitely make up for it! So many different spots to soak up the sun! Definitely recommend this hotel!
Stayed 3 nights in Jul 2025

10/10 Excellent

Keirsten

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went here on our honeymoon and it was soooo amazing! The staff was lovely and very kind. The food options were SO good. The hotel was a 10/10 for us, definitely want to go back! The only think we would like to see in the future would be being able to make reservations for the restaurants.
Stayed 5 nights in Jul 2025

10/10 Excellent

Cristina

Stayed 3 nights in Jul 2025

8/10 Good

Marco

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The only thing we did not like was the property only has 1 elevator per section and it runs very slow. Long wait time on several occasions.
Stayed 4 nights in Jul 2025

10/10 Excellent

Sohaib Al

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back definitely, thank you for making this stay so special
Stayed 6 nights in Jul 2025

10/10 Excellent

Dallan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like
Stayed 3 nights in Jul 2025

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More traditional Yucatán dishes would be good to have at the restaurant.
Stayed 3 nights in Jul 2025

10/10 Excellent

Rylee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

JESSICA MARIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best AI we’ve ever been to. We really enjoyed the pools, food, and all the staff members were very friendly -especially in the Sports Bar.
Stayed 6 nights in Jun 2025

6/10 Okay

WANESA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I normally stay with secrets hotel every year but different locations. We love secrets !!! For this location I was disappointed with the service. Compare to other locations Our whole group agree with the service need to be improve because most of the staff don’t following at the restaurant not paying attention at the Bar when we wanna order drinks. ignoring us which will have patients and We all tip!! But there are staff that are really nice Shout out to Cristina and Alberto at the preferred Bar they both are Amazing !! Daniel at Amber BBQ he was so attentive !! All the Bartenders at the Gypsy club was very nice The activities guider was all so very fun The hotel properties is really really nice clean and relax. I love the rooms and the pool around the properties
Stayed 3 nights in Jul 2025

10/10 Excellent

Chaz

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Great fun.
Stayed 4 nights in Jul 2025

10/10 Excellent

Katrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Jul 2025

10/10 Excellent

Sean Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Jeong, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Jul 2025

10/10 Excellent

Marcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuve recientemente en este hotel y, en general, la experiencia fue excelente. El lugar es 10 de 10: absolutamente todo es nuevo, moderno y bellísimo. Las instalaciones están impecables, con muchas piscinas increíbles, modernas y súper lindas que realmente hacen que uno se sienta en el paraíso. 🌴💦 La playa, lamentablemente, no está en buen estado. Está llena de sargazo y realmente nadie se mete al agua. Pero las piscinas son tan buenas que compensan completamente eso. Ahora, lo negativo —y es importante decirlo para que puedan mejorar—: • El servicio de room service es lentísimo. Se demoran bastante en llevar lo que uno pide a la habitación. • La comida es 0 de 10 para mí. No sé si es porque soy latina y tengo otro tipo de paladar, pero encontré la comida muy desabrida, sin sabor. Todo se ve bonito, perfecto para las fotos, pero al probarlo, no tiene sazón, no tiene vida. Probé varias cosas y ninguna me gustó realmente. A pesar de esos puntos, si mejoraran la comida y el tiempo de respuesta del room service, definitivamente volvería. El lugar tiene mucho potencial y visualmente es espectacular. 💫
Stayed 3 nights in Jul 2025

6/10 Okay

Ashley Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Taylor

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this resort was amazing; from the staff to the food. I had zero complaints and would definitely be back.
Stayed 4 nights in Jul 2025

10/10 Excellent

Linda, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great. Service was great!
Stayed 1 night in Jul 2025

10/10 Excellent

Jailyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time at a Secrets property and we absolutely loved it. Everything was amazing. This was a stunning resort with great food - the best food I’ve ever had at an all inclusive. We got the standard junior suite which is the lowest room option they had but somehow we’re still in awe of how beautiful the room, especially the bathroom was. The beach wasn’t nice but we knew this coming in, and honestly the resort is so nice I truly didn’t mind that. Our only complaint was that our A/C didn’t get cold and it was a bit uncomfortable at night sleeping in the heat & humidity. Also be cautious that the mosquitoes are very bad here. We came back with several bites but the resort is obviously aware of this and does provide repellent for you in your room. Other than that we absolutely loved it here and it will not be our last time at this property, or at the Secrets resort chain.
Stayed 3 nights in Jul 2025