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Senses Quinta Avenida By Artisan Adults Only

3.5 star property

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Photo gallery for Senses Quinta Avenida By Artisan Adults Only

Outdoor pool, open 8 AM to 10 PM, pool umbrellas, pool loungers
Interior
Interior detail
Interior detail
55-inch flat-screen TV with cable channels, TV

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
5A. Avenida Norte # 324, entre 26 y 28 Sur, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪10 min walk‬
  • Place, Mamitas Beach
    ‪10 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

Double Room Superior

  • 35 sq m
  • Sleeps 2
  • Free Wi-Fi

Double Room Deluxe

  • 35 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Elite Suite, 1 King Bed, Hot Tub

Premium bedding, minibar, in-room safe, desk

Elite Suite, 1 King Bed, Hot Tub

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, in-room safe, desk

Deluxe Room

8.8 out of 10
Excellent
(5 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Studio Suite, Hot Tub

Deluxe Studio Suite, Hot Tub | Premium bedding, minibar, in-room safe, desk

Deluxe Studio Suite, Hot Tub

7.6 out of 10
Good
(7 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Elite Suite, 1 King Bed, Hot Tub

Premium bedding, minibar, in-room safe, desk

Elite Suite, 1 King Bed, Hot Tub

8.0 out of 10
Very good
(3 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Elite Suite, 2 Double Beds

Elite Suite, 2 Double Beds | Premium bedding, minibar, in-room safe, desk

Elite Suite, 2 Double Beds

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Senses Quinta Avenida By Artisan Adults Only

At Senses Quinta Avenida By Artisan Adults Only, spend the day relaxing on the nearby beach or pampering yourself at the hotel's full-service spa.
Senses Quinta Avenida By Artisan Adults Only offers 22 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and espresso makers. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms and couples treatment room(s).
Our customers tell us that they can't get enough of the helpful staff at Senses Quinta Avenida By Artisan Adults Only. During your stay, you're just a quick walk from Quinta Avenida. You'll find features such as free WiFi in public areas, plus a full-service spa and an outdoor pool.
  • Free WiFi
  • Enjoy pool views while dining at Senses Bar
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself with a visit to the full-service spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Quinta Avenida and 4 minutes on foot from Playa del Carmen Main Beach
  • Airport shuttle service available for a fee
Senses Quinta Avenida By Artisan Adults Only offers its guests a full-service spa and an outdoor pool. There's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A rooftop terrace, spa services, and tour/ticket assistance are also featured at Senses Quinta Avenida By Artisan Adults Only. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen hotel.

For a fee, guests can enjoy a full breakfast daily from 9:00 AM to noon.
Senses Bar – This rooftop bar is located by the pool.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily full breakfast available 9:00 AM to noon for a fee: MXN 242 per person
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Senses Bar

Things to do

  • Full-service spa
  • Hot tub
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Couples treatment rooms
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Well-lit path to entrance

More

  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Espresso maker
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Senses Quinta Avenida By Artisan Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 242 per person
  • Airport shuttle fee: MXN 1233 per person (return)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Senses Quinta Avenida By Artisan Adults Only offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8 AM to 10 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

ARTISAN Handmade Collection

ARTISAN Handmade Collection Playa del Carmen

ARTISAN Handmade Hotel Collection

ARTISAN Handmade Hotel Collection Playa del Carmen

Senses Quinta Avenida Artisan Adults Hotel Playa del Carmen

Senses Quinta Avenida Artisan Adults Hotel

Senses Quinta Avenida Artisan Adults Playa del Carmen

Senses Quinta Avenida Artisan Adults

Senses Quinta Avenida By Artisan Adults Only Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 234 out of 506 reviews
Rating 8 - Good. 128 out of 506 reviews
Rating 6 - Okay. 72 out of 506 reviews
Rating 4 - Poor. 35 out of 506 reviews
Rating 2 - Terrible. 37 out of 506 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Oliver, Markham

Stayed 6 nights in Feb 2026

6/10 Okay

miriam

Travelled with group
Liked: Staff & service
The room was clean, but the towels could use an upgrade as they were old, stained, and only provided two. There’s an additional fee upon arrival for street cleaning. If you need a shuttle, that’s also an extra charge and not complimentary. The front desk staff was very nice and communicated promptly via WhatsApp, ensuring you had what you needed as soon as possible. They don't provided you with a cover just a sheet for the bed.
Stayed 5 nights in Jan 2026

10/10 Excellent

Carlos

Stayed 2 nights in Jan 2026

10/10 Excellent

Yusniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Romeo Delon, Las Vegas

Travelled with partner
Liked: Cleanliness, amenities
We loved our stay here.
Stayed 1 night in Dec 2025

6/10 Okay

Leslie Leonor

Stayed 9 nights in Dec 2025

8/10 Good

SEBASTIEN

Liked: Cleanliness, amenities, property conditions & facilities
Très bon accueil,personnel très professionnel et disponible en tout temps ,je recommande l’hôtel.
Stayed 7 nights in Nov 2025

6/10 Okay

Christopher

Stayed 6 nights in Oct 2025

10/10 Excellent

Juan

Stayed 1 night in Nov 2025

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Aug 2025

10/10 Excellent

Monica Emire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Yoanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos recibió una Argentina hermosa y muy dispuesta a ayudar , todo bien cómodo y lindo el lugar Si piensas descansar de 9-12 pm No es el lugar porque se para un señor desafinado a gritar porque el talento de cantar se le fue h es bien molesto Por todo lo demás está bien y céntrico Comer al rededor es carísimo Pero puedes ir al Fogón , que es tradicional de tacos y va gente del pueblo que es lo más económico que vimos en cuanto a restaurantes Tienes a unos 5 minutos caminando chedraui 100% recomendado , cuando lo descubrimos fuimos a desayunar y comer ahí , y es menos que cualquier otro lugar Guarda tu dinero para las excursiones y come aquí lo hay todo . Si un expreso cuesta en la calle 80 pesos Ahí cuesta 35 Y todo los demás es mucho más barato
Stayed 3 nights in Aug 2025

8/10 Good

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the hotel left us with mixed feelings. On one hand, the staff was undeniably helpful, always eager to assist. However, their approach to customer service felt a bit too relaxed. The persistent issue with room keys being blocked was particularly frustrating. I found myself having to make multiple trips to the front desk to resolve the problem, only for it to reoccur shortly after. This was not the seamless experience one would expect from a hotel aiming to provide exemplary service. Additionally, the staff didn’t seem very well-versed in the local area. When asked about transportation options or popular local activities, the responses were less informative than I had hoped, which is a common inquiry from tourists. A bit more training in this area could greatly enhance the guests' experience. While the cleanliness of the hotel was commendable, there were some flaws in the details that affected the overall ambiance. The towels, and pillows provided looked worn and stained, detracting from an otherwise tidy environment. A hotel’s attention to the little things often makes a significant difference in how guests perceive their stay. The hotel has a solid foundation and plenty of potential, but there are several areas needing improvement. With more attention to service training and upkeep of amenities, it could elevate itself from a decent stay to a truly memorable one.
Stayed 5 nights in Jul 2025

10/10 Excellent

GORDON

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient with super nice staff.
Stayed 4 nights in Jul 2025

10/10 Excellent

Najla

Stayed 1 night in Jun 2025

8/10 Good

Shekhar

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Gerald, Annapolis

Liked: Amenities
It was an enjoyable experience
Stayed 6 nights in May 2025

10/10 Excellent

sergey

Stayed 1 night in Mar 2025

6/10 Okay

Jorge

Travelled with partner
Disliked: Amenities, property conditions & facilities
La tele estaba dañada, todas las noches las tuberías de la regadera y del baño hacen ruido... la cama no tiene edredón o algo modesto para taparse, en general el desayuno es lo mismo, huevo en cualquier presentación, jugo de caja y café; siento que está algo costoso para la calidad; pagué $1000 mxn para que adornaran la habitación romántica y solo pusieron unos pétalos muy chafa y una botella sin enfriar de $100 mxn; no recomiendo pagar eso, ni se nota la diferencia; el escusado no tiene privacidad... para algunas personas puede ser incomodo. De lo bueno, la cama es cómoda, la alberca está bien y en general son amables.

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in playa del carmen, specially if you like to walk late in the 5th, you can go and enjoy the commercial places in that avenue and go back easily.
Stayed 1 night in Mar 2025

8/10 Good

ROLANDO

Liked: Staff & service

La Quinta Ave

The 1st day was no hot water & the last day the A/C was not working properly...no cold air was coming out. But the breakfast was good, it's in the middle of everything, very convenient...in walking distance to everything. Staff was very friendly & polite.
Stayed 6 nights in Feb 2025

10/10 Excellent

Michael

Stayed 2 nights in Feb 2025

6/10 Okay

Eric

Travelled with partner
Liked: Cleanliness
This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
Stayed 9 nights in Jan 2025

6/10 Okay

Stéphane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 26 nights in Jan 2025

10/10 Excellent

Ricardo

Liked: Cleanliness
Closer to everything
Stayed 2 nights in Jan 2025