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Sofía by Bunik

2.5 star property

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Rooftop terrace
Deluxe Loft | Private kitchen | Full-sized fridge, microwave, blender, cookware/dishes/utensils
Superior Loft | Private kitchen | Full-sized fridge, microwave, blender, cookware/dishes/utensils
Superior Loft | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Kitchen
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
Calle 24 Nte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪11 min walk‬
  • Place, Mamitas Beach
    ‪12 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬

Room options

View all photos for Deluxe Loft

Deluxe Loft | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Deluxe Loft

8.6 out of 10
Excellent
(98 reviews)
  • 35 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Loft

Superior Loft | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Superior Loft

7.8 out of 10
Good
(28 reviews)
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Loft

Premium Loft | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Premium Loft

8.2 out of 10
Very good
(13 reviews)
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 King Bed, 1 Double Sofa Bed and 1 Single Sofa Bed

View all photos for Traditional Studio

Traditional Studio | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Traditional Studio

7.8 out of 10
Good
(7 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Sofía by Bunik

Hotel with 2 outdoor swimming pools, 6-minute walk to Quinta Avenida
This smoke-free hotel features 2 outdoor pools, spa services and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk and multilingual staff assistance are on-site.
Sofía by Bunik offers 45 air-conditioned accommodations with a safe and free toiletries. Kitchenettes offer full-sized fridge/freezers, microwaves and kitchenware and utensils. Bathrooms include a shower.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. LED televisions are featured in guestrooms. Additionally, rooms include a ceiling fan and blackout curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us that they can't get enough of the pool at Sofía by Bunik. During your stay, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, 2 outdoor pools and concierge services are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Take a swim in the 2 outdoor pools
  • Amenities include multilingual staff, a lift and a terrace
  • Guests have great things to say about the pool and the location
  • Within a 15-minute walk of Playa del Carmen Main Beach and Quinta Avenida
Sofía by Bunik offers its guests 2 outdoor swimming pools. Public spaces have free WiFi. Spa services, a terrace, and multilingual staff are also featured at Sofía by Bunik.

This Playa del Carmen hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • 2 outdoor pools
  • Billiards/pool table

Family friendly

  • 2 outdoor pools
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Beach towels
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave

More

  • Air conditioning
  • Ceiling fan
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Sofía by BUnik Hotel
Sofía by BUnik Playa del Carmen
Sofía by BUnik Hotel Playa del Carmen

Sofía by Bunik Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1015 out of 1596 reviews
Rating 8 - Good. 317 out of 1596 reviews
Rating 6 - Okay. 134 out of 1596 reviews
Rating 4 - Poor. 50 out of 1596 reviews
Rating 2 - Terrible. 80 out of 1596 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay as usual.
Stayed 2 nights in Aug 2025

10/10 Excellent

Yaritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Aug 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooftop pool. Clean room and helpful receptionist.
Stayed 1 night in Aug 2025

10/10 Excellent

Gianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Jul 2025

6/10 Okay

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very nice. The ac could use improvement and water pressure.
Stayed 5 nights in Jul 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities
Terrible experience do not stay here I strongly advise against booking this hotel. On my first night, I found three cockroaches in my room. I went straight to the front desk to report it, and their response was unacceptable: “We don’t have any other rooms available.” So I was forced to sleep in a room with cockroaches. On top of that, I was staying on the fifth floor, and because there’s a rooftop pool, there were visible signs of water infiltration in my room clearly a serious maintenance issue. Thankfully, I contacted Expedia immediately, and their team took the situation seriously. They tried to call the hotel (which didn’t even answer) and then took action right away to move me to a different hotel, which was much better in every way. 👉 Hotel service: 0/10 👉 Expedia service: 10/10 Avoid this place. You deserve better.
Stayed 7 nights in Jul 2025

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was walking distance from everything kids enjoyed the pool
Stayed 5 nights in Jul 2025

8/10 Good

Mayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled as a family . Everything was walking distance and the kids enjoyed the pool
Stayed 5 nights in Jul 2025

10/10 Excellent

Yaritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
💯
Stayed 4 nights in Jul 2025

10/10 Excellent

carlos

Stayed 1 night in Jul 2025

10/10 Excellent

Ma. Elizabeth

Stayed 1 night in Jul 2025

8/10 Good

Rosa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute an quiet place, it’s like 7-10 mins walk to Quinta Avenida, and there’s some local tacos spots near by, which are very good.
Stayed 5 nights in Mar 2025

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay, great room, only thing there was no silverware in the kitchen lol
Stayed 3 nights in Jul 2025

10/10 Excellent

Aleah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a super cute hotel! Service was awesome & the pool was really nice.
Stayed 7 nights in Mar 2025

10/10 Excellent

Marvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our condo unit was clean and comfortable, the locationwas a perfect diatance to 5th ave and to the ADO station. Lots of restaurant options within a 5 minute walk.
Stayed 5 nights in Jul 2025

8/10 Good

Miguel

Stayed 1 night in Jul 2025

4/10 Poor

arina

Liked: Cleanliness
Disliked: Staff & service
Extremely noisy and unhelpful staff My stay was disappointing. The room was extremely noisy, and when I asked to change rooms, I was told there were none available — which clearly wasn’t true. The microwave was unusable because it was missing the base, and there was no coffee machine or cups in the room when I checked in. I had to specifically ask for one. The staff seemed indifferent and unwilling to help. Even a simple request to check out an hour later was met with “impossible.” Overall, I would not recommend this place for more than 2–3 days.
Stayed 7 nights in Jul 2025

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view with pool!
Stayed 1 night in Jun 2025

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is a SCAM!!!!!I had prepaid a booking through Expedia and the front desk told me they did not have my booking.
Stayed 1 night in Jul 2025

10/10 Excellent

Amanda Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mixchell and sorahya were beyond helpful and knowledgeable about the local activities and sites. I 100% recommend this stay for anyone considering
Stayed 6 nights in Jun 2025

6/10 Okay

Nehorai Meir

Liked: Staff & service
Stayed 6 nights in Jul 2025

8/10 Good

Edgar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Brian

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Usually Sofia is five stars. I have stayed here many times with no troubles. However, on this trip the safe didn’t work. We were there for nine days. It was never fixed. In addition, there was no hot water. When we looked, the hot water heater had been removed for maintenance. Who needs a safe or hot water.
Stayed 9 nights in Jun 2025

10/10 Excellent

Dean

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff is always so polite and accommodating.
Stayed 9 nights in Jun 2025

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Place was good I really liked it. The bed was comfortable wish blankets were a little thicker though. Also wish the rooftop bar was open but other than that it was great.
Stayed 6 nights in Jul 2025