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Sofía by Bunik

2.5 star property

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Rooftop terrace
Superior Loft | Private kitchen | Full-sized fridge, microwave, blender, cookware/dishes/utensils
Reception
Superior Loft | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains
Deluxe Loft | Private kitchen | Full-sized fridge, microwave, blender, cookware/dishes/utensils

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pool
  • Kitchen
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
Calle 24 Nte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Quinta Avenida
    ‪8 min walk‬
  • Playa del Carmen Main Beach
    ‪11 min walk‬
  • Mamitas Beach
    ‪12 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪58 min drive‬

Room options

View all photos for Premium Loft

Premium Loft | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Premium Loft

8.0 out of 10
Very good
(12 reviews)
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 King Bed, 1 Double Sofa Bed and 1 Single Sofa Bed

View all photos for Superior Loft

Superior Loft | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Superior Loft

7.8 out of 10
Good
(28 reviews)
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Studio

Traditional Studio | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Traditional Studio

7.4 out of 10
Good
(6 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Loft

Deluxe Loft | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Deluxe Loft

8.8 out of 10
Excellent
(92 reviews)
  • 35 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Sofía by Bunik

Hotel with 2 outdoor swimming pools, a short walk to Quinta Avenida
This smoke-free hotel features 2 outdoor pools, spa services and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk and multilingual staff assistance are on-site.
Sofía by Bunik offers 45 air-conditioned accommodations with a safe and free toiletries. Kitchenettes offer full-sized fridge/freezers, microwaves and kitchenware and utensils. Bathrooms include a shower.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. LED televisions are featured in guestrooms. Additionally, rooms include a ceiling fan and blackout curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us that they can't get enough of the pool at Sofía by Bunik. During your stay, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, 2 outdoor pools and concierge services are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Take a swim in the 2 outdoor pools
  • Amenities include multilingual staff, a lift and a terrace
  • Guests have great things to say about the clean guestrooms and the pool
  • Within a 15-minute walk of Playa del Carmen Main Beach and Quinta Avenida
Sofía by Bunik offers its guests 2 outdoor swimming pools. Public spaces have free WiFi. Spa services, a terrace, and multilingual staff are also featured at Sofía by Bunik.

This Playa del Carmen hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • 2 outdoor pools
  • Billiards/pool table

Family friendly

  • 2 outdoor pools
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Beach towels
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave

More

  • Air conditioning
  • Ceiling fan
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Sofía by BUnik Hotel
Sofía by BUnik Playa del Carmen
Sofía by BUnik Hotel Playa del Carmen

Sofía by Bunik Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 936 out of 1484 reviews
Rating 8 - Good. 296 out of 1484 reviews
Rating 6 - Okay. 128 out of 1484 reviews
Rating 4 - Poor. 46 out of 1484 reviews
Rating 2 - Terrible. 78 out of 1484 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ricardo

Stayed 3 nights in Jun 2025

10/10 Excellent

Elaine, Scarsdale

Had a great stay at this centrally located, secure property which provided easy access to the beach, shopping, ADO station, etc. Did many extensions resulting in a 3 week stay. The apt was comfortable and had a nice balcony. the kitchenette came in quite handy for preparing meals and making tropical fruit smoothies. The only negative was the low water pressure in the shower. Barely used it, but the roof garden with pools, hot tub, etc was an awesome amenity. Maybe a little
Stayed 5 nights in Jun 2025

4/10 Poor

Juliana

Travelled with family
Disliked: Property conditions & facilities
El hotel está bonito pero le hace falta mantenimiento en pintura. La presión del agua está horrible y el baño se ve descuidado. El servicio fue bueno y siempre resolvían. El aire del cuarto está super bueno para el calor que hace en la ciudad.
Stayed 5 nights in Jun 2025

10/10 Excellent

Lisseth Veronica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing helping me find my way around and Juan Carlos is excellent at his job. He made the stay awesome.
Stayed 3 nights in Mar 2025

10/10 Excellent

Alexei

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 20 nights in May 2025

8/10 Good

Niles

Liked: Property conditions & facilities
Front desk was great especially Mixchel!
Stayed 3 nights in Jun 2025

10/10 Excellent

Yaritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent
Stayed 2 nights in Jun 2025

10/10 Excellent

Yaritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place is nice , the only thing when you are trying to rest ,employees talk or yell infront of your door , even though your door has a sign that saiy do not disturb... other than that The staff is great
Stayed 5 nights in Jun 2025

2/10 Terrible

Nikolay

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Poor condos! This is not a hotel ! It’s a condos ! Don’t go !
Stayed 11 nights in May 2025

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Definitely a gem. We thoroughly enjoyed our stay for the most part. The pool was extremely dirty the day we arrived, and closed completely the next day but when they reopened it was sparkly clean and fantastic! We didn’t have a working shower for the 10 days we were there or a working toilet, and I know that sounds bad lol, but they have other showers and toilets in the building. We are SUPER casual travellers. Mexico has its issues and we understand that completely. The only real complaint I had was the kitchen supplies. I purchased a pot to cook in as they only had fying pans, but no big deal, coffee cups were too small. But all in all it was a lovely property. The staff was friendly but not overly. I would definitely go back. The price of the Expedia package was just too good to be true! So I had mentally prepared myself for “you get what you paid for” and was actually quite pleased.
Stayed 12 nights in May 2025

4/10 Poor

Saturnin

They did not clean my room for three days. Adding to that, they did not change my bed sheets during my whole stay.
Stayed 5 nights in May 2025

8/10 Good

Harley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall great property for the price. Hidden fee for extra room keys. Staff was ok friendly. Water was cut for two days and made it bad
Stayed 4 nights in Apr 2025

10/10 Excellent

Xiaoquan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Owen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

6/10 Okay

Perla, Pflugerville

Travelled with family
Liked: Cleanliness, property conditions & facilities
For someone that likes to cook it didn't have the basics. We looked for something with kitchen because we do cook but it was almost impossible. Shower literally has no water and no warm water.
Stayed 2 nights in May 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Book elsewhere

Came for fourth time. Expecting a pool, it was closed with no notice. Shower only has freezing cold water.
Stayed 2 nights in May 2025

10/10 Excellent

Yaritza

Stayed 3 nights in May 2025

10/10 Excellent

Alister Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place!
Stayed 21 nights in May 2025

8/10 Good

Jennifer

Liked: Amenities, property conditions & facilities
This place is in a GREAT location, walking distance to everything you need in Centro. Love the rooftop pool area. Room was good, spacious but I not fully equipped as I had hoped. Kitchen didn't even offer utensils and included a very used sponge to wash dishes. I bought my own. It was not as clean as I hoped. Dusty. I don't think it's the cleaning staff more so the standard of clean they are told. It wasn't until I had to many ants and asked for a deep clean it was fully clean. But overall good stay. I would stay again.
Stayed 10 nights in May 2025

8/10 Good

Adriana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Acerca de la propiedad, todo bien, sólo en la recepción, una persona de ellos todo el tiempo estaba en el celular y cuando llamaba desde mi habitación para pedir ayuda nunca contestaba, siempre tenía una mala actitud y una tarde se fue la luz y mandó a mi mamá por las escaleras Sabiendo que ella es una persona mayor de 78 años, no tuvo cuidado de ella y la mandó a que subiera por las escaleras y estaba todo obscuro con peligro que mi madre se cayera. Su nombre es Edgar, una persona alta de cabello cano.
Stayed 4 nights in May 2025

10/10 Excellent

Yaritza

Exellent
Stayed 3 nights in May 2025

10/10 Excellent

Forrest Van

Liked: Cleanliness, amenities, property conditions & facilities
Incredible staff the pool is unbelievable and uncrowded and the room is insanely nice for all my remote workers out there the internet was high speed as advertised I was able to take work calls on zoom all week!
Stayed 9 nights in May 2025

10/10 Excellent

Julio Federico

Stayed 9 nights in May 2025

4/10 Poor

Joe

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No water pressure but it’s fine
Stayed 4 nights in May 2025

10/10 Excellent

Julio Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I spend the most wonderful time in playa. It was clean and stylish.
Stayed 1 night in May 2025