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The Carmen Hotel - Ocean Front

4.5 star property

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Photo gallery for The Carmen Hotel - Ocean Front

A cruise ship deck with a swimming pool, lounge chairs, and a bar area.
A beachside patio with wooden chairs and umbrellas, overlooking the ocean.
A modern living room with two white sofas, a round coffee table, and a large window with curtains.
A modern hotel room with a central island sink, a round mirror, a bed with white bedding, and a curved ceiling design.
A multi-story hotel with a modern design, featuring balconies, outdoor seating areas, and palm trees.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Bar

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Central Square
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬

Room options

View all photos for Reef Suite King

A modern bed with a curved headboard, white bedding, and multiple pillows in various colors and patterns.

Reef Suite King

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Reef Suite King

A modern bedroom with a curved bed, a wooden headboard, a bedside table with a mirror, and a built-in bathtub.

Reef Suite King

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Coral Suite

A modern hotel room with two beds, a curved ceiling design, and a wooden wall.

Coral Suite

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Reef Suite King

A modern bedroom with a curved bed, a large window, and a view of the outdoors.

Reef Suite King

7.4 out of 10
Good
(14 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Captain's Suite

A modern bedroom with a curved bed, a large window, and a ceiling fan.

Captain's Suite

  • Partial ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Sunrise Suite

A modern bedroom with a curved headboard, a large bed with white bedding and red pillows, a wooden nightstand, and a view of the sea through large windows.

Sunrise Suite

8.0 out of 10
Very good
(9 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Ocean Suite

A modern hotel room with a large bed, two pink armchairs, a white sofa, a TV, and a balcony with a view of palm trees.

Grand Ocean Suite

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Owner´s Suite

A modern living room with a glass coffee table, white sofas, and a view of the ocean.

Owner´s Suite

  • Ocean view
  • 71 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

The Carmen Hotel - Ocean Front

Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli and a rooftop terrace are on-site.
The Carmen Hotel - Ocean Front offers 37 accommodations with laptop-compatible safes and a hairdryer. Rooms open to balconies. Beds feature premium bedding. 50-inch LED televisions come with digital channels.

Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the shopping around The Carmen Hotel - Ocean Front. During your stay, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, an outdoor pool and a restaurant are available.
  • Free WiFi
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 4-minute walk from Quinta Avenida and 9 minutes on foot from Playa del Carmen Main Beach
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the luxury The Carmen Hotel - Ocean Front.

This 4.5-star Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 11:30 AM.
Deck 5 – On-site rooftop bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: MXN 280 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck 5

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach umbrellas
  • On the waterfront
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (150 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Built in 2016
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with digital channels
  • Streaming services

Food and drink

  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 280 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 432 out of 866 reviews
Rating 8 - Good. 208 out of 866 reviews
Rating 6 - Okay. 102 out of 866 reviews
Rating 4 - Poor. 59 out of 866 reviews
Rating 2 - Terrible. 65 out of 866 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

roderick

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Alvidri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach front location.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, amenities
The staff was friendly, great location
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Alina

Liked: Cleanliness, property conditions & facilities
Very clean. Very friendly and a really nice place in general. Enjoyed my stay & would recommend
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Neil

Liked: Cleanliness, amenities, property conditions & facilities
Nice chill place.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Lexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff was so nice and helpful! Is a Party location next to the beach. If you want a quiet room ask for a room away from the street. The restaurant was great with great food next to the beach. Rooms were clean and spacious just as shown in their pictures. Is a great hotel if you want to be next to the busy downtown area. Walking distance to the ADO bus and Walmart.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Payton Sydney

Liked: Staff & service, property conditions & facilities
Overall, nice beach access hotel right on the Main Street in playa del Carmen. Walkable distance to shops, restaurants and beach.
Stayed 5 nights in Dec 2025
Verified review

8/10 Good

Rafael

Liked: Cleanliness, staff & service, amenities
I loved the modern vibe and the great pool. The location is excellent, and overall it’s a fantastic stay. The only small improvement I’d suggest is updating the beach club lounge chairs, as they’re a bit worn, and possibly adding a parking partnership with a nearby parking lot.
Stayed 6 nights in Jan 2026
Verified review

8/10 Good

doug

Liked: Cleanliness, amenities, property conditions & facilities
The room is very nice, and the staff is terrific. The cleaning services every day are very good and the views from the hotel are great and the location is great. It’s right next to Muza a very nice restaurant. There is also a restaurant in the hotel when tourism is at its peak.
Stayed 10 nights in Dec 2025
Verified review

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and plenty to do.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Dishant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room , Some staff dont speak English. Airport shuttle don't available. Ocean view is perfect .
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Yessenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel !! The service amazing .
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a sunrise suite and the view was breathtaking!
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel
Stayed 2 nights in Nov 2024
Verified review

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was Great
Stayed 3 nights in Jul 2025
Verified review

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

dan

Liked: Cleanliness, staff & service, property conditions & facilities
The ocean was barely visible. The pool was too small to swim lenghts
Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service
The price was fair for the location on 5th Avenue and right in front of the ocean. The hotel is clean and the bed was comfortable, but the property clearly needs renovation. The toilet area felt very small and somewhat claustrophobic. There is also noise at night from nearby restaurants and music from the surrounding area. I personally sleep deeply, so it didn’t bother me, but light sleepers might find it an issue. Overall, it’s a reasonable option for a short stay if you want an affordable beachfront place in a very central area.
Stayed 3 nights in Feb 2026
Verified review

2/10 Terrible

ARTEMIA

Disliked: Cleanliness, amenities, property conditions & facilities
Service was the worse in restaurant and front desk. My first day arriving. My welcome was my room number no instructions on where the restaurant and pool was no wi fi password was given.
Stayed 8 nights in Feb 2026
Verified review

8/10 Good

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
We liked the room ,even though it wasn’t the one I thought we were supposed to get! Front desk were nice. proximity to all the action was nice.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location beach front and walk downtown
Stayed 7 nights in Jan 2025
Verified review

8/10 Good

Glen

Liked: Cleanliness, staff & service
GREAT value for an ocean front hotel!
Stayed 4 nights in Nov 2024
Verified review

6/10 Okay

Elvia

The staff was absolutely amazing? However the room itself could use some updates and better cleaning. The balcony had a Jacuzzi however, the Jacuzzi did not have hot water. The balcony could’ve actually had better cleaning as well.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Deymi

The location was great and also very clean. I will definitely book there for my next vacation.
Stayed 5 nights in Nov 2024
Verified review

6/10 Okay

Jesse

Location is great. Staff can be more friendly
Stayed 3 nights in Aug 2025