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The Carmen Hotel - Ocean Front

4.5 star property

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Photo gallery for The Carmen Hotel - Ocean Front

Balcony view
Sunrise Suite | Terrace/patio
Owner´s Suite | 1 bedroom, premium bedding, in-room safe, desk
Front of property – evening/night
Beach bar

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Playa del Carmen, QROO
  • Quinta Avenida
    ‪8 min walk‬
  • Playa del Carmen Main Beach
    ‪10 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪13 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Owner´s Suite

Owner´s Suite | 1 bedroom, premium bedding, in-room safe, desk

Owner´s Suite

  • 71 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite City View

1 bedroom, premium bedding, in-room safe, desk

Reef Suite City View

10.0 out of 10
Exceptional
(2 reviews)
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite Partial Ocean View

1 bedroom, premium bedding, in-room safe, desk

Reef Suite Partial Ocean View

7.0 out of 10
Good
(6 reviews)
  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

Sunrise Suite | 1 bedroom, premium bedding, in-room safe, desk

Sunrise Suite

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

Grand Ocean Suite | 1 bedroom, premium bedding, in-room safe, desk

Grand Ocean Suite

  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

Captain's Suite | 1 bedroom, premium bedding, in-room safe, desk

Captain's Suite

  • 60 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

1 bedroom, premium bedding, in-room safe, desk

Coral Suite

8.8 out of 10
Excellent
(6 reviews)
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About this property

The Carmen Hotel - Ocean Front

Adults-only beachfront hotel with outdoor pool
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli and a rooftop terrace are on-site.
The Carmen Hotel - Ocean Front offers 37 accommodations with laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. Beds feature premium bedding. 50-inch LED televisions come with digital channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the shopping around The Carmen Hotel - Ocean Front. During your stay, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, an outdoor pool and a restaurant are available.
  • Free WiFi
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Within a 15-minute walk of Playa del Carmen Main Beach and Quinta Avenida
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the luxury The Carmen Hotel - Ocean Front.

This 4.5-star Playa del Carmen hotel is smoke free.

Deck 5 – On-site rooftop bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck 5

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (150 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with digital channels
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 379 out of 741 reviews
Rating 8 - Good. 177 out of 741 reviews
Rating 6 - Okay. 82 out of 741 reviews
Rating 4 - Poor. 47 out of 741 reviews
Rating 2 - Terrible. 56 out of 741 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Terry

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent at all
Stayed 3 nights in Mar 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it here

The ocean breezes, unique rooms, the music from the club next door, and great location make this one of my favorite places in Playa
Stayed 1 night in Dec 2024

8/10 Good

menahem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Plutarco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely go back beautiful view and love iit
Stayed 1 night in Dec 2024

6/10 Okay

yajaira

Liked: Staff & service
Disliked: Cleanliness
The property was located in a great spot their cleanliness was not the greatest for the price that was paid. My grandmother suffers from itchy skin and will sometimes bleed. Instead of them switching them out as they were cleaning they turned them around.
Stayed 7 nights in Mar 2025

6/10 Okay

Jason

Liked: Staff & service
A stone’s throw away from The Beach, 5th Avenue and all of The Excitement…… Pool can use a Good cleaning but Otherwise, The Rooftop was Nice:)
Stayed 5 nights in Feb 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location beach front and walk downtown
Stayed 7 nights in Jan 2025

4/10 Poor

Ana Maria

Travelled with family
The hotel needs to be more maintenance smell old .. towels are really old and hard
Stayed 3 nights in Feb 2025

4/10 Poor

Andrea

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Our toilet didn’t flush at all and we didn’t have washcloths the entire time. Outside of that, it was a bit clean and the staff was friendly. A little extra effort and this could be a nice place to stay.
Stayed 2 nights in Mar 2025

8/10 Good

Erika

Liked: Staff & service
Stayed 3 nights in Feb 2025

10/10 Excellent

Valentin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing room views, great staff. Building itself a bit run down; it has unique features, feels like on a cruise. Would recommend for the location and uniqueness.
Stayed 4 nights in Feb 2025

2/10 Terrible

Bruce

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible staff! Don’t stay here!!!
Stayed 1 night in Feb 2025

10/10 Excellent

dennis, Fort Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Really had a good experience at this hotel but it has so many aesthetic things wrong with it.
Stayed 6 nights in Feb 2025

8/10 Good

Kerrisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Yamileth Chavez

Travelled with partner
Disliked: Amenities, property conditions & facilities
The location is excellent, right on 5th avenue, you can walk around everywhere and it’s right in front of the beach. However, the room was outdated, there is no privacy in the restroom so be mindful If you are not going with your partner. The balcony didn’t have a lock which made us feel unsafe. They denied our request to get more towels because only one per guest was allowed. Keep in mind there is no room service so there is no phone in the room for any needs you may have. If you don’t about any of those, the location was good for the price?
Stayed 3 nights in Feb 2025

4/10 Poor

Jacqueline

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Do not go here if you plan on enjoying the beach or the pool. There is no umbrella coverage anywhere on the property and no pool chairs upstairs. They refuse to put umbrellas up on the beach even though they have them. Total of 6 chairs for the whole hotel. Music is blasting until midnight every night. The hotel itself is also run down with lots of water/moisture damage. If you like to party and want to be in a busy and loud location, then it could be recommended.
Stayed 4 nights in Feb 2025

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities
No wifi service for a few days The cleaning crew were not thorough A tip is earned not pushed on by servers
Stayed 8 nights in Jan 2025

6/10 Okay

Vincent, San Bruno

Travelled with family
Great location in heart of Playa Del Carmen. Hotel has nice rooms and design. However, has aged and could use a bit of TLC. Roof pool area is small and there are no lounge chairs, just couches and normal chairs. Overall, descent place to stay at a good price point.
Stayed 7 nights in Jan 2025

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it

Amazing place, the rooftop right on the beach is definitely something you want to live. Spacious room and clean. And service and the staff were very welcoming.
Stayed 1 night in Jan 2025

10/10 Excellent

casey

Travelled with group
Liked: Cleanliness, staff & service, amenities
I love this place. I regularly stay here, it needs a little updating and maintenance, bit great service, great spot. Party but quiet sleep
Stayed 1 night in Jan 2025

6/10 Okay

Sheila

Liked: Property conditions & facilities
Stayed 9 nights in Jan 2025

2/10 Terrible

carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in Jan 2025

6/10 Okay

Tracy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Missed for being a 4.5 star property. I would call it a 3.5 star property. Location was great, a block from 5th street. Hotel lacked 4-5 star amenities. There is no phone in the room. Bathroom door is sliding and doesn’t allow for much privacy. Balcony was nice with a view to the ocean. Bed was comfy, but the tv would not work. Had to screen record our phones to tv and that didnt work half the time. Affordable option, but dont expect 4 5 accommodations. The rooftop bar was nice, they had live music and a great view. Centrally located to everything. Recommend taking ADO bus, station is about a 10 minute walk from hotel. From cancan airport it was about 25 pesos.
Stayed 3 nights in Jan 2025

2/10 Terrible

Yejun

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024