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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5 star property
VIP Access

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Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Property video
Exterior
Elite Junior Suite | 1 bedroom, in-room safe, blackout curtains, iron/ironing board
1 bedroom, in-room safe, blackout curtains, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

View in a map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪3 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪53 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Junior Suite, 2 Queen Beds

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Junior Suite, 2 Queen Beds

8.8 out of 10
Excellent
(120 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Luxurious Master Suite

9.6 out of 10
Exceptional
(12 reviews)
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Junior Suite, 1 King Bed

8.2 out of 10
Very good
(21 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

  • 137 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

8.0 out of 10
Very good
(1 review)
  • 45 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Junior Suite, City View

  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Junior Suite, Work & Play

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Luxurious Grand Master Suite

10.0 out of 10
Exceptional
(1 review)
  • 137 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Elite Junior Suite

Elite Junior Suite | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Elite Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

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About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Adults-only hotel with 3 restaurants and 2 hot tubs
3 restaurants, a full-service spa and an indoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, an outdoor pool, 2 bars/lounges and a fitness centre are on-site. Housekeeping is available on request.
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers 120 air-conditioned accommodations with iPod docking stations and a safe. Rooms open to furnished balconies. This accommodation offers separate sitting areas. 50-inch flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 hot tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites's great location gets high marks from our customers. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Free WiFi in public areas, free valet parking and 3 restaurants are available.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free valet parking and self-parking
  • The 3 restaurants, poolside bar and 2 bars/lounges offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools or soak in the 2 hot tubs
  • Treat yourself to deep-tissue massages, body wraps or aromatherapy at Okom
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests really like the accommodation for the spaciousness and cleanliness
  • Steps from Quinta Avenida and 3 minutes on foot from Playa del Carmen Main Beach
Some rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers its guests a full-service spa, 2 hot tubs, an indoor pool, and an outdoor pool. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business centre and meeting rooms are available. A fitness centre, a sauna, and a rooftop terrace are also featured at the luxury The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
28 – On-site buffet restaurant.
Asiatico – On-site fine-dining restaurant. Open selected days.
Cachito – On-site fine-dining restaurant. Open selected days.
Lobby bar – On-site bar. Open daily.
Roof 28 – On-site rooftop bar. Open daily.

All-inclusive details

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible shuttle
  • Front entrance ramp
  • Handrails in stairways
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.75 per accommodation, per night
  • Destination fee: USD 1.24 per accommodation, per night.
  • Resort fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 10 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 754 out of 1216 reviews
Rating 8 - Good. 252 out of 1216 reviews
Rating 6 - Okay. 106 out of 1216 reviews
Rating 4 - Poor. 54 out of 1216 reviews
Rating 2 - Terrible. 50 out of 1216 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Summer 2025

The staff was great, good food selection and the spa was amazing
Stayed 2 nights in Jul 2025

10/10 Excellent

Reina

Stayed 5 nights in Aug 2025

4/10 Poor

Bradford

Stayed 4 nights in Aug 2025

6/10 Okay

Faraz

Liked: Cleanliness, amenities
The hotel is nice, great location, and most of the staff are very friendly and helpful. However, this hotel has some weird rules. You can’t bring anyone to your room unless you pay 50 per person. You also can’t take food to your room. I was super confused as to why I can’t eat in my room? All in all I would probably stay here again however they need to change a couple of these rules.
Stayed 4 nights in Aug 2025

8/10 Good

Darlene S

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the roof top view of the ocean and pool! The food was hit or miss, the dishes could use more meat.
Stayed 5 nights in Aug 2025

4/10 Poor

Fidel

Travelled with partner
Disliked: Amenities, property conditions & facilities
🚩
Stayed 4 nights in Aug 2025

10/10 Excellent

STEVEN

Clean
Stayed 4 nights in Aug 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 2 nights in Aug 2025

10/10 Excellent

Asabi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was looking for a cute, boutique hotel on or near the beach and The Reef 28 exceeded my expectations! The online registration process was simple and I was able to request early check in and late check out. You had the option to purchase excursions, too. I was given a welcome cocktail, then concierge gave me a tour of the facilities. Concierge also gave a pitch to attend a “presentation” at their other resort, with the offer of other amenities as gifts. However, I chose to not attend. I got the all-inclusive package, but I had to pay extra for top shelf liquor. It was worth it. The hotel is 2 blocks from the beach and one block from 5th Avenue that has all of the bars, restaurants, shops, and a mall. The only issue I had was the water in the shower wasn’t warm and I like a hot shower. I plan to return very soon!
Stayed 2 nights in Aug 2025

10/10 Excellent

Rafael Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Reef offers a variety of food options and places to taste different and delicious food plates. Using the VIP option you can include all hotels and more choices
Stayed 7 nights in Aug 2025

10/10 Excellent

Hillary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Vishal K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and service. Super clean!

Great hotel, service and cleanliness. Location can't be beat in Playa. Staff was amazing and friendly.
Stayed 5 nights in Aug 2025

10/10 Excellent

khalil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was exactly as described. Spacious and clean rooms, friendly staff, great location. Only thing in would change is more food options.
Stayed 3 nights in Jul 2025

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I totally enjoyed my time at the Reef. The staff were friendly and helpful at all times.
Stayed 5 nights in Aug 2025

8/10 Good

Tamika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that this resort was close to everything! The resort its self was worth the price and staff were amazing! Definitely would come back again.
Stayed 6 nights in Jul 2025

8/10 Good

shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel overall was really nice, the staff were always pleasant and the food was amazing. Being all inclusive and close to 5th Avenue in Playa del Carmen was very convenient and you always had something to do. The downside was the property was very small as was the one pool. The music played from 11am to 11pm very loudly so no relaxation at all. The beach was a block away but you could use two of the Reef’s other properties with beach access for an extra fee. In the end I would recommend this property.
Stayed 7 nights in Jul 2025

8/10 Good

Lasana

Liked: Cleanliness, staff & service, property conditions & facilities
Good!
Stayed 4 nights in Aug 2025

10/10 Excellent

Hussein

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms
Stayed 3 nights in Aug 2025

10/10 Excellent

Kiara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
9/10 would be 10/10 if there was more priority for those who are actually staying on the property over “walk ins”. since the property is open to the public the roof top beds and chairs fill up fast. also wasn’t a fan on how reservations were required for all food options minus buffets/pool bar. other than that loved my stay!!!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Abdulla M KH

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 6 nights in Aug 2025

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a couples retreat
Stayed 5 nights in Apr 2025

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Loved the staff, food, and location! When I needed transportation, it was easy to arrange. The only issue was that I requested an early check-in at 11 AM, but my room wasn’t ready for over 4 hours. My guest and I had to wait in the warm lobby after our flight with no AC. Closer to check-in time, we were invited to the rooftop for lunch to pass the time, but still had to wait until after 3 PM to get our room. Other than that, everything was fantastic!
Stayed 2 nights in Jul 2025

10/10 Excellent

Hagop

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Center town boutique resort
Stayed 2 nights in Aug 2025

8/10 Good

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great until we got sick with diarrhea but I am not sure if the water in the hotel is to blame since we ate outside of the hotel one time . It could hv been from that place … We loved the roof top bar and area also the Buffett breakfast and Mexican restaurant . The hotel’s location is great close to the happening and love that we could shuttle to the other sister hotels and use their amenities for a small fee. Overall a great hotel and stay .
Stayed 3 nights in Jul 2025

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great staff
Stayed 2 nights in Aug 2025